Delimiter new dedicated, disappeared no power, >3hr wait for support response.
I've just ordered a dedicated box from delimiter. Everything seemed fine until it just disappeared halfway through getting my data uploaded to it.
Not ideal, showing up as completely dead (chassis power off.) But >3hr after putting a support ticket in no news.
Basically I'm asking from others is this the normal support timing? Is there anywhere else I should be looking that tends to offer better/faster support?