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Pulsed Media Value1000 Seedboxes! Third Time's The Charm? 1Gbps RAID0 Seedboxes At Best Prices!
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Pulsed Media Value1000 Seedboxes! Third Time's The Charm? 1Gbps RAID0 Seedboxes At Best Prices!

PulsedMediaPulsedMedia Member, Provider

Pulsed Media Value1000 Seedboxes: Third Time's The Charm?
Last couple of times we ran a bit short of reserved slots and sold out quite fast.

Well, we decided to extend the offer but cannot get quite to the extremely sweet deal as last time. So instead this time it's the whole V1000 Range + M10G S and long term discount compoundable special! :) So there's also an option for RAID5, and lower price point.

We really wanted to do another one just like the last ones, but it's taking time to get more servers online.

This one is valid for end of the next week, so a bit over a week.
A total of 150 can be purchased on this OR until stock lasts

Since this is 3rd time in a row of V1000 specials, the discount is 33% ! :) We Wish we could've done the same 50% but just could not get to that -- instead we'll allow this to be combined with long term discounts.

Previous threads has plenty of benchmarks and discussion about these. and Yes, you can use the seedbox for just storage as well. Even Chia plots if that's what you want.

V1000 Series & M10G S: Recurring Discount of 33.01%

Recurring, and any payment cycle. No limit on quantity, as long as stock lasts! Can be compounded with long term discounts. Price mentioned is for monthly cycle, annual or longer will be less per month.

  • V1000 XS: 1TB Storage, 1GB rTorrent Ram, 1Gbps, 4 000GiB External Traffic, Unlimited Internal Traffic: 6.99€ 4.68€ Per Month
  • M10G S: 2TB RAID5 Storage, 2GB rTorrent Ram, 10Gbps, 10 000GiB External Traffic, Unlimited Internal Traffic: 8.99€ 6.02€ Per Month
  • V1000 S: 4TB Storage, 3GB rTorrent Ram, 1Gbps, 20 000GiB External Traffic, Unlimited Internal Traffic: 9.99€ 6.69€ Per Month
  • V1000 M: 6TB Storage, 6GB rTorrent Ram, 1Gbps, Unlimited* External Traffic, Unlimited Internal Traffic: 13.99€ 9.37€ Per Month
  • V1000 L: 8TB Storage, 8GB rTorrent Ram, 1Gbps, Unlimited* External Traffic, Unlimited Internal Traffic: 16.99€ 11.38€ Per Month

Promocode: 202104let-v10003rdtime
Long term discounts compoundable.

Price updates on checkout page.

Check them all out at: https://pulsedmedia.com/value1000-seedbox.php and M10G at https://pulsedmedia.com/m10g-seedbox.php

Included are:

Extra info:

  • Green Datacenter operations
  • Datacenter Location: Helsinki, Finland
  • Some latency metrics: 20ms DECIX, 36ms OVH, 38ms Online, 0.4-0.6ms Cloudflare, 31ms Leaseweb, 36ms Redstation (UK), 23ms Hetzner (DE), 23ms Serverloft/PlusServer
  • Terms Of Service

Payment methods

  • Paypal
  • IBAN/SEPA Wiretransfers
  • Crypto (BTC, LTC, XMR, ETH, BTT, DOGE and many others.)
Thanked by 2xetsys carloshmm
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Comments

  • daozhidaozhi Member

    Finally, 10Gbps seedbox. Any promocode for that?

    Thanked by 1PulsedMedia
  • If you can extend the promo to the dragon serie I'm interested :)

    Thanked by 1PulsedMedia
  • FalzoFalzo Member

    @PulsedMedia said: Even Chia plots if that's what you want

    lol, interesting price-point (<1.5/TB) for that - good marketing :+1:

    would it be supported to run a harvester? seems like those actually need like no ressources at all but installing still requires some python packages and sh*t to be available.

    Thanked by 1PulsedMedia

    UltraVPS.eu KVM in US/UK/NL/DE: 15% off first 6 month | Netcup VPS/rootDS - 5€ off: 36nc15279180197 (ref)

  • PulsedMediaPulsedMedia Member, Provider

    @daozhi said:
    Finally, 10Gbps seedbox. Any promocode for that?

    M10G S is listed there, same promocode

    @Falzo said: would it be supported to run a harvester? seems like those actually need like no ressources at all but installing still requires some python packages and sh*t to be available.

    Sure thing as it won't take anything away from other users :)
    Even those python packages ought to be avail too so harvest away.

    Just no plotting, that takes away from other users and that's where we draw the line

  • PulsedMediaPulsedMedia Member, Provider

    @angelius said:
    If you can extend the promo to the dragon serie I'm interested :)

    we too! But sadly, getting those Dragon servers despite being NEW servers has turned out to be rather difficult. Regularly 3+ month wait times, EPyC CPUs have skyrocketed in prices etc etc.

    So we are lucky if we can even maintain the current price, let alone offer any promos :O

  • daozhidaozhi Member

    The code for M10G S works, not for M10G M. By the way, what happens when I run out the Torrent traffic?

  • PulsedMediaPulsedMedia Member, Provider
    edited April 24

    @daozhi said:
    The code for M10G S works, not for M10G M. By the way, what happens when I run out the Torrent traffic?

    M10G M is not part of the promo, only M10G S is.

    Your upstream bandwidth gets shaped if you exceed your traffic limit

    EDIT Forgot to add, minimum is still 100Mbps tho! :)

    Thanked by 1daozhi
  • xetsysxetsys Member

    Absolutely crazy value, as always! I have been using these to permaseed content and as a mount point to my plex server. The generous bandwidth limit makes this pretty much a steal. The only caveat is that root access is unavailable. But with enough search and effort, the installed packages can be manipulated for profit.

    Thanked by 1PulsedMedia
  • ps20090ps20090 Member

    15% off on 2/3 years Billing Cycle + 33% off on that price with promo code should be like 44% is almost as good as that 50% offer last time, just that this time the price will be recurring.

    There is also 10% off on 1 year cycle + 33% off on that price. (should be like (90% price of 12 months)*66% (100% -33% promo code) = 60% cost of price vs. paying full price monthly, so it is like 40% discount on annual billing cycle)

  • tommmytommmy Member

    I am wondering, am I allowed to install my own stuff like other clients, other webservers, others programs? I know I don't have root access but I can install all those stuff in my userspace. Just wanted to make sure if I am allowed to do so before I am going to get banned or something.

    What I am planning to run: simple-torrent, qBittorrent, Caddy, Sonarr, Radarr.

    Maybe some other stuff as well if I am planning to use this for long term. I don't need any help or support regarding them, just need to make sue I am allowed to.

    Thanks.

  • xetsysxetsys Member

    @tommmy said:
    I am wondering, am I allowed to install my own stuff like other clients, other webservers, others programs? I know I don't have root access but I can install all those stuff in my userspace. Just wanted to make sure if I am allowed to do so before I am going to get banned or something.

    What I am planning to run: simple-torrent, qBittorrent, Caddy, Sonarr, Radarr.

    Maybe some other stuff as well if I am planning to use this for long term. I don't need any help or support regarding them, just need to make sue I am allowed to.

    Thanks.

    Rutorrent & deluge are available which do the same thing as qbittorrent. Sonarr v2 is also available and gets the job done. Radarr can be operated in user space. While installing packages, you may come across a dependency which isnt available and in that scenario you will miss root. Otherwise, it works out perfectly as a seedbox and as remote storage.

    Thanked by 1PulsedMedia
  • PulsedMediaPulsedMedia Member, Provider

    @tommmy said: I am wondering, am I allowed to install my own stuff like other clients, other webservers, others programs?

    Yes as long as it does not take away from other users in terms of resource utilization.

    @tommmy said: hat I am planning to run: simple-torrent, qBittorrent, Caddy, Sonarr, Radarr.

    And here you run into problem, you can kill the server with incorrect qBittorrent config for example. We do not impose restrictions as we see the need for users to be able to freely burst momentarily CPU or I/O usage.

    If we have to intervene, you can be almost guaranteed it's insta ban. So keep that in mind. If the server starts to feel even slightly luggish, make absolutely certain it is not you who is causing it.
    Preferrably don't do it at all. We've put a lot of effort into balancing things just right; It's unlikely you can do the same without the data from all of the users over more than a decade.

    Btw, it's much easier to get this "balance right" on Dragon servers, they are so damn beefy that even if you try to abuse it, often it's barely noticeable. Hence there's almost no need to check on resource consumption, and no balance to get right.

  • daozhidaozhi Member

    so, deluge-ltconfig is not allowed in the seedbox?

  • PulsedMediaPulsedMedia Member, Provider

    @daozhi said:
    so, deluge-ltconfig is not allowed in the seedbox?

    It is, but be sensible on the settings

  • tommmytommmy Member

    @PulsedMedia said:

    @tommmy said: I am wondering, am I allowed to install my own stuff like other clients, other webservers, others programs?

    Yes as long as it does not take away from other users in terms of resource utilization.

    @tommmy said: hat I am planning to run: simple-torrent, qBittorrent, Caddy, Sonarr, Radarr.

    And here you run into problem, you can kill the server with incorrect qBittorrent config for example. We do not impose restrictions as we see the need for users to be able to freely burst momentarily CPU or I/O usage.

    If we have to intervene, you can be almost guaranteed it's insta ban. So keep that in mind. If the server starts to feel even slightly luggish, make absolutely certain it is not you who is causing it.
    Preferrably don't do it at all. We've put a lot of effort into balancing things just right; It's unlikely you can do the same without the data from all of the users over more than a decade.

    Btw, it's much easier to get this "balance right" on Dragon servers, they are so damn beefy that even if you try to abuse it, often it's barely noticeable. Hence there's almost no need to check on resource consumption, and no balance to get right.

    Thanks! I barely use any resources as I am not a heavy torrent user. It is just a matter of preference. I'll keep my usage in check and willing to accept any punishment if I crossed the border.

  • @daozhi said:
    so, deluge-ltconfig is not allowed in the seedbox?

    most plugins don't work with deluge on Pulsedmedia, even autoremove plus doesn't work. There is no point dropping ticket regarding deluge plugins, you get response that plugin is non-essential one and you have to be on your own.

    There is plugins issue with Deluge 2.0.3 atleast other seedbox providers have proper deluge version installed where there are plugins working for clients.

    PS: Use Pulsedmedia if you want to use only Rutorrent/rtorrent because you cannot stop torrent/remove torrent after reaching desired ratio on Deluge from Pulsedmedia.

  • xetsysxetsys Member

    @Merlincool said:

    @daozhi said:
    so, deluge-ltconfig is not allowed in the seedbox?

    most plugins don't work with deluge on Pulsedmedia, even autoremove plus doesn't work. There is no point dropping ticket regarding deluge plugins, you get response that plugin is non-essential one and you have to be on your own.

    There is plugins issue with Deluge 2.0.3 atleast other seedbox providers have proper deluge version installed where there are plugins working for clients.

    PS: Use Pulsedmedia if you want to use only Rutorrent/rtorrent because you cannot stop torrent/remove torrent after reaching desired ratio on Deluge from Pulsedmedia.

    There is a feature of share ratio on deluge.

    Thanked by 2PulsedMedia coreflux
  • @xetsys said:

    @Merlincool said:

    @daozhi said:
    so, deluge-ltconfig is not allowed in the seedbox?

    most plugins don't work with deluge on Pulsedmedia, even autoremove plus doesn't work. There is no point dropping ticket regarding deluge plugins, you get response that plugin is non-essential one and you have to be on your own.

    There is plugins issue with Deluge 2.0.3 atleast other seedbox providers have proper deluge version installed where there are plugins working for clients.

    PS: Use Pulsedmedia if you want to use only Rutorrent/rtorrent because you cannot stop torrent/remove torrent after reaching desired ratio on Deluge from Pulsedmedia.

    There is a feature of share ratio on deluge.

    Thats global for all, whereas I like to seed UHD movies 80-90 GB 2:1 and when there are TV shows I seed like for weeks no matter how much is my ratio. This option won't allow flexibility. Also I will have to manually remove torrent + torrent data each time, which I find is annoying and is completely annoying when you have smaller disc space.

  • xetsysxetsys Member

    Pretty sure sonarr & radarr have this feature.

    Thanked by 1PulsedMedia
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  • o_be_oneo_be_one Member
    edited April 26

    Be careful with PulsedMedia, support is not friendly at all and they will not help you even for something easy or basic and on their end. Also technically the service is quite old and doesn't offer interesting options. If you need storage or just a basic seedbox, it's ok.
    Yeah they look sweet on public networks and offers seems really interesting, but you will have what you pay for.

    Also with PayPal subscription, if you leave or cancel the service, be sure to cancel the subscription on your own as they will not do it for you and will not refund you if an unexpected payment is made. They can create the subscription but doesn't know how to cancel it (fun joke). You will be told that it's your problem if you can't manage your finances properly (thanks dad). Fortunately, the paid amount will be credited to your PulsedMedia account (at least it's not lost ; well i mean it is since you wanted to leave the company).

    Yeah i'm a bit pissed with this kind of shadow, misleading and direspectful company.

    DevOps and Site Reliability Engineer. Looks cool when i know what i do.
    Doing useless stuffs on amazing providers services because... Why not?
  • @o_be_one said:
    If you need storage or just a basic seedbox, it's ok.

    Err, that's what the service is advertised as, is it not?

  • skorousskorous Member
    edited April 26

    @o_be_one said: They can create the subscription but doesn't know how to cancel it (fun joke). You will be told that it's your problem if you can't manage your finances properly (thanks dad).

    Does it not say something to that effect when you set up the subscription? That you are setting up a recurring payment from Paypal to the vendor and you'll have to manage it?

    Edited: ( was too dickish )

    Thanked by 1PulsedMedia
  • I understand your both points as it's common here to see random people cry after providers for something they just don 't read or can't handle properly ^^. Here it's a short description of one story among two where, imho, provider was snarky/bullish and didn't wanted to help at all for something on what he can help easily and keep customers low profile.

    If his community his happy with it, fine. The main purpose of the service is deserved correctly and simply i guess (i mean, if i've tried PM, it was because the offer was what i was looking and looked promising even if reviews were like "meh" ; and request for refund after 10 days because PM told me they were not able to provide WebDav protocole properly while it was something described in their wiki and blog and a requirement for me).

    I just wanted to share an experience and let potential customers get a new review telling that PM offers a poor customer support experience.

    DevOps and Site Reliability Engineer. Looks cool when i know what i do.
    Doing useless stuffs on amazing providers services because... Why not?
  • radagast90radagast90 Member
    edited April 27

    @o_be_one said:
    Be careful with PulsedMedia, support is not friendly at all and they will not help you even for something easy or basic and on their end. Also technically the service is quite old and doesn't offer interesting options. If you need storage or just a basic seedbox, it's ok.
    Yeah they look sweet on public networks and offers seems really interesting, but you will have what you pay for.

    Also with PayPal subscription, if you leave or cancel the service, be sure to cancel the subscription on your own as they will not do it for you and will not refund you if an unexpected payment is made. They can create the subscription but doesn't know how to cancel it (fun joke). You will be told that it's your problem if you can't manage your finances properly (thanks dad). Fortunately, the paid amount will be credited to your PulsedMedia account (at least it's not lost ; well i mean it is since you wanted to leave the company).

    Yeah i'm a bit pissed with this kind of shadow, misleading and direspectful company.

    Talk something which is not known. This provider has been shame and disgrace in name of seedbox provider. That's why you will never see negative comments about other providers but this. I have seen people getting frustrated from this provider on reddit and elsewhere.

    PS: Don't use this freak provider, useless customer support and they don't know how to help with tickets.They basically don't know what actually seedbox is. Pulsedmedia try to buy subscription for a month on other reputed seedbox providers and learn how it is run and how better they perform technically and with support. I am sure there is lot for your junkies to learn from others.

  • serv_eeserv_ee Member
    edited April 27

    Personal opinion is that I've skipped all the seedbox providers as of late. Just took an dedi, installed QB Pro and be done with it.

    But an seedbox without root...eh?

    hm. I've lost a machine.. literally lost. it responds to ping, it works completely, I just can't figure out where in my apartment it is.

  • ps20090ps20090 Member

    @serv_ee said: But an seedbox without root...eh?

    Different strokes for different folks. PulsedMedia is great for people who don't know and want to know about linux/ubuntu, but it is also so much easier to deploy software now on dedis cause there are so scripts which make installation easy like eg. swizzin, QuickBox,

    PulsedMedia seedbox is already installed/ready to go, nothing much to configure, mess with coding and if problems with their software can open a ticket and they will fix it for you vs fixing something yourself.

    No DMCA on PulsedMedia, so can torrent on public torrents, it is helpful for new beginners who aren't on private trackers.

    My friend was using a VPN and still got copyright infringement notice (we are in USA), told him to get PulsedMedia and just download files from there lol

    Thanked by 2xetsys PulsedMedia
  • xetsysxetsys Member

    @o_be_one said:
    snip

    I have had nothing but good experience so far from their support. Is it possible that the provider has evolved and become better over the time?

    I swear I have seen a lot of negative reviews from disgruntled customers on reddit complaining about features other than core seedbox feature, i.e. torrent client and ftp/sftp downloads. The satisfied customer rarely make or leave positive feedback. So, I decided why not try them and see whats what. The root thing was unavailable with another seedbox provider I had used in the past. Other than that, some providers do provide more support, like installing irrssi plugins etc, but they also do charge more. So cant have everything for cheap.

    Thanked by 2o_be_one PulsedMedia
  • MerlincoolMerlincool Member
    edited April 27

    Yeah I agree not a good support. Every few hours I have rtorrent issue and it gets crashed, see this image is recent one before making this post. When I have raised ticket, I have got non-professional answer stating that "I am shared server and it was having heavy server load and infact I am one of heavy users"

    For information I am having 2 active torrents (from past 24 hrs), if you call that it as heavy then I don't know what to say next. I have had many crashes just not few. When you use seedbox for private trackers you need a stable seedbox so your ratio do not get hampered. Pulsedmedia is not helping me for private trackers and ratio is getting affected.

    https://i.postimg.cc/GhkMgzcg/IMG-20210427-094634.jpg

  • GaryGary Member

    To counter people who are having bad experiences, I picked up one of the 4TB boxes for €5/mo, filled it up with ~3.75TiB of torrents I want to seed long-term, and Deluge has been chugging along just fine for a month or so now. I don't recall having to restart Deluge, so it seems stable enough.

    I'm more interested in harvesting BP than ratio, but these boxes likely have too many people crammed onto them to make much sense for trying to race and keep your ratio up with new stuff. For long-term seeding, €5/mo for 4TB is about as cheap as it gets so I can't complain.

    Thanked by 1PulsedMedia
  • PulsedMediaPulsedMedia Member, Provider

    Our service is quite niche. Some people expect more than this niche is.
    The fact that i personally just was handling a ticket for a customer who has been with us for more than 11 years, and remember by name, speaks volumes to the contrary of "bad service". People don't stick with you for more than a decade, especially on this type of service, unless they really really like what you offer.

    As for deluge plugins; Check the deluge documentation for plugin install & support on 2.0 series. There are just way too many use cases for us to support them all (ways people use the service) in managed fashion. Dev time, a scarce resource, will be spent on what benefits the largest amount of users.

    We try to do better all the time, but resources are limited for a small business like ours who has not to just manage server software and support, but also the DC, Servers, networking etc. etc. It's a lot of work just to get new servers online, and to maintain constant network growth.

    Sorry for those who feel they got disservice, maybe next time we can do better.

    @Merlincool heard loud and clear that this service might not fit your needs, and you might be better served with full root access where you can control everything yourself. If that is the case, feel free to ask for refund even if you are beyond your 14day period, if paypal allows it we'll make it happen for you. Reference this thread. Same goes for @o_be_one as well. (Obiwan!) Not sure what the Paypal time limit is, it can be anything from 30 to 90 days i believe, or if you have that sitting in credit but need a dedi we'd be happy to offer you a discount.

    Also @Merlincool the servers got filled real fast, so a few servers are still enduring from several heavy users settling in. You can also ask for server migration --- we like to avoid those as they can take several hours of staff time tho, but feel free to ask it. (On the contrary, if you don't need data migration it's just a few minutes of staff time tho!)

    We are working to bring regular full root dedis available too for those who need it, some backend work has been done to that end.

    We realize this service is not for everyone, and we are a bit legacy, been in business for more than a decade, fossils in internet age!! so for some people this does not fit. Little by little we try to change that to what people expect today. We just might've been concentrating too much on the hardware side of things instead of software :)


    On other note, most of this promo people has been taking M10G S ... So wished to see some YABS / NENCH.SH / BENCH.SH from them, but no one has made one, dang it!

    There's a bandwidth upgrade coming for bulk of the M10G series within a few weeks i believe as well. Some have already premium bandwidth installed temporarily.

    Thanked by 1kwaralala
  • PulsedMediaPulsedMedia Member, Provider

    Oh also @xetsys @Gary + others thanks for kind words and talking about your positive experiences! :)

    People talk about the positive way way too rarely, and after a day working on customer support it's a welcome sight :)

    Thanked by 1xetsys
  • PulsedMediaPulsedMedia Member, Provider

    Someone sent a question what does "There's a bandwidth upgrade coming for bulk of the M10G series within a few weeks i believe as well. Some have already premium bandwidth installed temporarily." mean?

    It means that a few 10G series goes straight to edge currently temporary, bypassing rack switches. Also it means that we will distribute more bandwidth soon to the rack switches, ie. more 10G links. They are not congested, but high RTT latency throughput speeds can start suffering from as low usage as 50% on the rack uplinks, so this will give more headroom for those who have really high RTT latency.

  • 100(12MBps) mbps all day and night is allowed on 6tb plan right or is it too much?

  • @PulsedMedia said: Same goes for @o_be_one as well. (Obiwan!) Not sure what the Paypal time limit is, it can be anything from 30 to 90 days i believe, or if you have that sitting in credit but need a dedi we'd be happy to offer you a discount.

    I wish you were able to serve the support as well as your public answer.. The talk would be a lot nicer and easier for both of us. Alright i'll answer our support ticket and hope this will help to close the case.

    @PulsedMedia said: The fact that i personally just was handling a ticket for a customer who has been with us for more than 11 years, and remember by name, speaks volumes to the contrary of "bad service". People don't stick with you for more than a decade, especially on this type of service, unless they really really like what you offer.

    It's just customers (could be few). At the beginning i guess you were less annoyed by noisy customers complaining for nothing, your energy was more positive and you were according more importance to the support you were offering. 11y debugging people, fixing weird bugs, answering weird questions, being rejected because our answer is "no", play a big role in our mood. Also since this niche is having lot of different people, i can't imagine how harassing some of them can be.
    Unfortunately this nice story doesn't mean that today your service is still good, it just means that you maybe respect longterm customers (and yeah, they are important, this one probably started to believe in you at the beginning). Also for him, it means more free storage, as you have some interesting rewards for long term customers.
    It's my humble guess for sure, as i don't have your experience as a founder / owner in this kind of niche.

    DevOps and Site Reliability Engineer. Looks cool when i know what i do.
    Doing useless stuffs on amazing providers services because... Why not?
  • PulsedMediaPulsedMedia Member, Provider

    @codelock said: 100(12MBps) mbps all day and night is allowed on 6tb plan right or is it too much?

    Yes / No, it depends on overall server load. But if the server remains snappy, go for it. If not, then throttle down.

    @o_be_one said: At the beginning i guess you were less annoyed by noisy customers complaining for nothing, your energy was more positive and you were according more importance to the support you were offering.

    You are correct on this, i am the founder, 11+ years of answering questions and having to deal with the nastiest types of people, can and will wear you down. We've been slowly making changes so, i as the founder and owner of the business don't have to deal with support so much; Preferrably not at all.

    When it comes to customer care, the old adage that s**t rolls downhill is completely wrong. It climbs up.

    There's a strong reason why we outright refuse to give any support for some things. Also some people expect you will give private tutoring/teach internet basics on personal basis, and even use the service for them for the sub 10€ a month you pay. In Finland 10€ doesn't even get you lunch.

    There's also a reason bigger a company is the worse the customer care gets, or just harder to get. There's also a reason they call it the Helldesk.

    You only see the issues, and also the worst of what humanity has to offer.

    Oh the stories ... i could go on for hours.
    And just writing this reply was hard, to try to keep even some semblence of positivity on a subject which by default is negative from this side of aisle. Could not find such a way as you can see.

    So sometimes you can get people just at bad time on support as well.
    General rule of thumb for us is now that if your head is in the wrong place your workday is over, come back tomorrow. It's better not to reply at all, than reply when your head is in the wrong place.

    @o_be_one said: i can't imagine how harassing some of them can be.

    Think of your worst nightmare, and then some. Especially on the low cost side the worst of the humankind tends to turn out. Yet you just have to deal with them somehow, with the least amount of issues. But many times it's impossible when the customer is determined to find or create issues from get-go. If you look hard enough you can make even Dalai Lama or Mother Theresa look bad, or pick a fight with them. You can loose faith in humanity big time sometimes.

    @o_be_one said: Also for him, it means more free storage, as you have some interesting rewards for long term customers.

    That one i mentioned actually refused an free upgrade. Go figure, i was offering to upgrade every facet of storage and performance, and this particular person actually refused it. Oh well :)

    Customers who have remained for us a long time, no matter their budget, is just a treat to deal with. It's pleasant and easy, things just flow by it's own weight and often you get the extremely and exceedingly rare "Thank You". It just makes your day :) Just simple things like "Please", "Thank You" and asking if something is possible in a nice way, can make your day at helpdesk a good one. Sadly, those simple things seem to be forgotten on written medium way too often :(

  • skorousskorous Member

    @o_be_one said: Unfortunately this nice story doesn't mean that today your service is still good, it just means that you maybe respect longterm customers (and yeah, they are important, this one probably started to believe in you at the beginning).

    I just renewed my instance a few months ago because I'm happy with it. Service does what I want for a great price. Also, just FWIW I've had two interactions with him over the past fourteen months and he's been respectful both times. Just judging by the amount of salt in your earlier response about the Paypal subscription I'd guess you played a part in the response you got.

  • o_be_oneo_be_one Member
    edited April 28

    @skorous said: Just judging by the amount of salt in your earlier response about the Paypal subscription I'd guess you played a part in the response you got.

    I get your point. Fortunately no i always try to be nice with support as i understand how painful it could be. In his answer, PulsedMedia said "Please" and "Thank you" miss sometime, which is true. That's why for me it's definitively important to treat with an human an act nicely as much as possible, and be patient. That's why i've complained here, because i got an arsh answer while the request was polite and complete, asking for cooperation. Also, my answer to the support following the disliked answer was quite polite also, telling that it's ok we will asl PayPal what they think about.

    As i want you all to be sure my request was not a salty one, here a copy of the request (removing personal informations):

    Hello PulsedMedia,

    pretty sure it's just an error and wanted to fix this with you directly. I got billed on PayPal for a service that was cancelled last year.

    [personnal hidden informations]
    [on multiple lines]
    [so it's easy to read]

    Can you proceed to the refund? On my side i will ensure that the auto payment is cancelled.

    Thanks for your help and sorry for the trouble. I clean often auto payments and haven't noticed PulsedMedia was still there. Usually cancelling is automatic when providers stop it but i had the same issue with NexusBytes 3 months ago.

    Have a good week-end :).

    Does it look like a salty support request to you @skorous ?

    (note that PulsedMedia is "NuCode" on PayPal, and tells it's for PulsedMedia, so no misleading information. NexusBytes has proceed to the refund without asking anything, and yeah i've cancelled the auto payment ; it was first and only unexpected payment experience before, which is surprising it's happening now while im PayPal user since ~15 years xD)

    DevOps and Site Reliability Engineer. Looks cool when i know what i do.
    Doing useless stuffs on amazing providers services because... Why not?
  • Anyone able to provide details on how to install/setup radarr and sonarr in the user space? I didn’t see details about that in PulsedMedia website, faq or knowledge base.

  • ps20090ps20090 Member
    edited April 29

    @doughnet said:
    Anyone able to provide details on how to install/setup radarr and sonarr in the user space? I didn’t see details about that in PulsedMedia website, faq or knowledge base.

    https://blog.pulsedmedia.com/2015/03/setup-sonarr-nzbdrone-on-seedbox/

    Also, check out https://forums.sonarr.tv/t/problem-with-sonarr-connecting-to-rtorrent-on-seedbox/7380/3

    URL Base needs to be set as - /user-xxxx/rutorrent/plugins/rpc/rpc.php

    Try launching lib/apps/radarr.php, I dunno how to do it, I am seeing reference to it at https://wiki.pulsedmedia.com/index.php/PM_Software_Stack , I would avoid poking it as I might break something and get banned by PulsedMedia lol as I dunno what I am doing.

    Thanked by 1PulsedMedia
  • @ps20090 said:

    @doughnet said:
    Anyone able to provide details on how to install/setup radarr and sonarr in the user space? I didn’t see details about that in PulsedMedia website, faq or knowledge base.

    https://blog.pulsedmedia.com/2015/03/setup-sonarr-nzbdrone-on-seedbox/

    Also, check out https://forums.sonarr.tv/t/problem-with-sonarr-connecting-to-rtorrent-on-seedbox/7380/3

    URL Base needs to be set as - /user-xxxx/rutorrent/plugins/rpc/rpc.php

    Try launching lib/apps/radarr.php, I dunno how to do it, I am seeing reference to it at https://wiki.pulsedmedia.com/index.php/PM_Software_Stack , I would avoid poking it as I might break something and get banned by PulsedMedia lol as I dunno what I am doing.

    Thanks. Happen to know the rpc for deluge?

  • tommmytommmy Member
    edited April 29

    ruTorrent doesn't set date to torrent added. I remember having this bug many years back and they still didn't fixed it? I cannot sort to added time because that column is empty.

    Anyone know how to fix it? Changing date format doesn't fix it. It worked temporarily years back on my own server.

    Edit: http://pulsedmedia.com/clients/knowledgebase.php?action=displayarticle&id=73&language=english

    Seema that this is not fixed yet. Got it.

  • ps20090ps20090 Member

    @tommmy said:
    ruTorrent doesn't set date to torrent added. I remember having this bug many years back and they still didn't fixed it? I cannot sort to added time because that column is empty.

    Anyone know how to fix it? Changing date format doesn't fix it. It worked temporarily years back on my own server.

    Click on "Edit Torrent", change nothing and just press "OK"

    Also, see if you can sort via "Finished" column, it is like time since torrent finished

    Thanked by 1PulsedMedia
  • skorousskorous Member

    @o_be_one said: pretty sure it's just an error and wanted to fix this with you directly. I got billed on PayPal for a service that was cancelled last year.

    Nah, seems reasonable enough. Just for clarity though, you didn't get billed for a cancelled service. You actively sent them money for a service you cancelled.

    Thanked by 1PulsedMedia
  • PulsedMediaPulsedMedia Member, Provider
    edited April 29

    @ps20090 said: ruTorrent doesn't set date to torrent added. I remember having this bug many years back and they still didn't fixed it?

    This is afaik bug with rTorrent to best of my knowledge -- it has existed for more than a decade. Simply restarting rTorrent means that works again.

    Updated KB to include this, PM me for bonus time to your service :)

    @ps20090 said: Click on "Edit Torrent", change nothing and just press "OK"

    Also, see if you can sort via "Finished" column, it is like time since torrent finished

    Well at least there is a work around for that! :)

    @skorous said: Just for clarity though, you didn't get billed for a cancelled service. You actively sent them money for a service you cancelled.

    This. A lot of people thinks any company can charge anyone, anytime for any sum. This is not true. We barely even have the ability to occasionally, maybe sometimes to cancel subscriptions. Most of the time not even that.
    Subscriptions are exactly like scheduled payments you setup for wiretransfers to pay your rent, car lease etc.

    Further, refunds COST us money. Not just figuratively due to human time spent on it, but literally. Paypal does not refund us for the TRX Fees fully.

  • (FYI i got my refund. It took a PayPal dispute and a message here but yeah, i finnally got it. I got also advised to ensure no billing subscription is set when i cancel because refunding costs fees to provider. As i understand we have our own role in that, i strongly suggest provider to automaticly cancel subscription when service is cancelled, then no issue at all for both part)

    What is "normal" for a provider is not always true for customers. We both have our own opinion and it depends how important is your customer experience at the end. We can talk for hours about this, we will have few interesting arguments. But finally, it never really help the provider as it creates fears to customers. Which could be seen as good to filter unwanted customers (like i am probably now regarding this).

    @PulsedMedia said: We barely even have the ability to occasionally, maybe sometimes to cancel subscriptions.

    Do you mean Paypal does not let you cancel subscription you set? I'm curious to know how some providers can (real question)?

    DevOps and Site Reliability Engineer. Looks cool when i know what i do.
    Doing useless stuffs on amazing providers services because... Why not?
  • skorousskorous Member

    @o_be_one said: Do you mean Paypal does not let you cancel subscription you set?

    I may be wrong but I believe you're fundamentally misunderstanding what a subscription is. The provider doesn't set it - you do. All the providers does is point you to PayPal. You enter a contract with PayPal of "I want you to automatically send [x] money every month." That contract is between you and PayPal which is why providers always tell you to pay attention to it. I think I remember reading that there is some ability for providers to cancel subscriptions but it's an all or nothing ( i.e. if you have more than one sub they all go away ).

  • PulsedMediaPulsedMedia Member, Provider

    @o_be_one said: Do you mean Paypal does not let you cancel subscription you set? I'm curious to know how some providers can (real question)?

    We don't set it. You set it up.

    I don't know how it happens, but sometimes there is no subscription ID, thus we cannot cancel it. I believe WHMCS might wipe it when service is cancelled, but WHMCS does not for some reason autocancel them always. I believe it sometimes cancels them, sometimes not... Maybe, not so sure.

    If we have the subscription ID stored for the specific service, we can cancel manually from product view; but maybe that's the case where WHMCS can also autocancel them?

    Not even sure if WHMCS ever autocancels them, just see on the log a lot of times cancellation request shortly followed by subscription cancelled or vice-versa.

    @skorous said: I may be wrong but I believe you're fundamentally misunderstanding what a subscription is. The provider doesn't set it - you do. All the providers does is point you to PayPal. You enter a contract with PayPal of "I want you to automatically send [x] money every month." That contract is between you and PayPal which is why providers always tell you to pay attention to it. I think I remember reading that there is some ability for providers to cancel subscriptions but it's an all or nothing ( i.e. if you have more than one sub they all go away ).

    Exactly this.

  • Ok i see more what you mean now with subscription. As a user i see the call coming from the provider so it sounds like provider set it for us, but in reality provider prepares the request for us and we approve it. Makes sens.

    That's sad automatic cancellation request by provider is quite random with WHMCS. I guess as a user i was used to get cancellation initiated by providers (i've double checked and i've mail from OVH and other providers cancelling the subscription, the mail looks different than the one happening when i cancel a subscription).

    Alright thanks for all explanations i will be sure to clear any subscription when i deal with a "smaller" company (when we compare with mainstreams one, i mean).

    DevOps and Site Reliability Engineer. Looks cool when i know what i do.
    Doing useless stuffs on amazing providers services because... Why not?
  • skorousskorous Member

    Just in case, the word "subscription" is has specific meaning in Paypal lingo which is different than the standard Invoice and pay method. That's why it's different from the "big" providers because none of them want the hassle of dealing with Subscriptions. The know nobody reads the screens and at that scale it doesn't make sense.

    Thanked by 1PulsedMedia
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