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It always shows the responses in the email.
That's not conversation. It's not contain your message.
I'm pretty sure that everyone here can infer what you said from their response. Or @dedispec can post the entire ticket.
Sure! I hope can login then show all conversation in here.
Don't expect to be able to log in.
Not after what you've done.
?
What do you do in this situation?
I'm wrong when open paypal dispute after they block my account? They setup for me a trash server what i can not using. They can not fix this error. I open ticket for refund they don't answer and block my account.
What would I have done?
Diplomacy instead of rash actions of pulling the last trigger.
What a tool.
To be fair, I would consider the account closed as a declaration of war.
I doubt whether OP would like to have any business relationship with dedispec after this drama: dedispec should give OP a refund and everyone moves on.
Also, should dedispec provided OP a refund when dedispec lost their patience they would have avoided this chargeback.
not even close. He wanted them to provide the service he paid for (according to him), but they decided instead to ignore him, then, deactivated his account.
I blame Trump for this.
He pulls last triggers like a teenage kid jerking off and people are learning from him.
Do you really understand my post?
some people don't have patient for three reasons:
1) used someone else payment card and need to act as quick as possible before anyone notice;
2) no admin skills to run the server and trying to milk the company to do extra mile for no reason, we had such customer, better off to let them go - as they are time wasters!
3) any of other excuses.
I think the reason as to why the support takes a while to respond is due to the likelihood of that this company is primarily a reseller of dedicated servers from Nocix/WholesaleInternet. The packages on their website are next to identical to the offerings on above mentioned provider and this would explain things.
This is sort of like what Oneprovider does and as everyone know, that often affects the time to fix things for the end-customer as they just forward the requests to the actual provider. This means that actual problems can take days to resolve at worst.
Edit: Yep, their IP for test file is assigned to Nocix:
xxx@static:~$ whois 198.204.225.10 | grep Tech
OrgTechHandle: IPADM563-ARIN
OrgTechName: IP Admin
OrgTechPhone: +1-816-389-5200
OrgTechEmail: [email protected]
OrgTechRef: https://rdap.arin.net/registry/entity/IPADM563-ARIN
I believe a dispute will not just lead to a refund, but also put a fine and some fees on the seller. If you ever threaten to open a dispute, that effectively equals to threaten the seller that you want them to lose more money than they earned from you. If you open a dispute of $20 the seller may have to pay $30 for it including the fines and fees. At least that's what I've heard about credit card chargebacks. No seller would be happy to see those words in a ticket.
It's like filing for a divorce - and then - trying to work things out with your wife.
It just doesn't work that way. One should try to work things out before filing for a divorce.
Yes, most online shoppers don't know implications of certain actions on the merchant end. There is a lot of confusion, misunderstanding and even hostility, as evident in such threads.
PayPal dispute, PayPal claim and CC chargeback are related but different things. This is important to keep in mind.
CC chargeback is the most serious course of action taken by a buyer. Buyer files a chargeback to the bank who issued their card, bank asks for supporting documents and evidence from buyer. Then there are many steps in this procedure involving banks of buyer and seller, Visa/Mastercard, etc... And so this procedure incurs a fee paid by seller if he won't prove chargeback to be fraudulent. Complicated and tedious stuff.
If purchase have been made with involvement of a middleman (PayPal) then buyer usually opens a dispute with PayPal. Dispute initially, not a claim. Dispute by itself doesn't incur any fees and serves as a chance to communicate in a trusted environment. If both sides come to a mutually satisfactory decision (make a refund, partial refund, or simply close dispute) then all is good. Seller can simply refund money and basically loses PayPal processing fees of few percents, generally. Which would happen in case of a refund without dispute anyways.
If dispute is escalated to claim then decision to refund money or not is made by PayPal anf they will look at evidence provided by both sides. One of the negatives to seller in this case (if seller will be found at fault), PayPal will be not happy about that and can apply sanctions to seller with high percentage of lost claims.
So, if you bought something from Etsy, Amazon marketplace or a hosting company and have problems with your purchase - communicate with your seller! Ask them questions in a polite and respectful manner, report problems and wait a couple of days for replies, especially over weekends and holidays. If communication is absent or unsuccessful then you have absolute write to escalate to the marketplace or paying system. If all else fails, to your bank via chargeback.
Providers who spread idea that suggestion of opening a dispute is a horrible and despicable thing to do are usually the same who use ToS to enforce all kinds of rules on buyer but refuse any responsibility. Dispute is unpleasant, claim is avoidable and can be won by the side who is in the right. So just refund a buyer if you don't want them as a customer. Not replying or just avoiding solving a real problem for weeks (I'm speaking in general, not this case) is a completely valid reason to open a dispute.
And please be polite and kind with stewardesses and all service workers, being polite goes a long way in life. If you are not on a tech forum.
Unless you want to lose the Porsche to her.
The PayPal website isn't the providers billing support desk. The correct procedure is to ask the provider nicely and only dispute if the provider is non responsive after several days, or unreasonably denying the request.
Jumping straight to disputes is a malicious action. Bear in mind that when a dispute is placed, the payment is seized by PayPal. In no way is that an amicable start to discussions...
lol. All I did was look at their Address cause they list a "datacenter" and found a P.O. Box. Guess the above is a better idea if they listed a bogus address/contact.
Dewlance, this autoboot shit is out of control. Get it together.
Oh my fucking god, why did I even bother?! Did you read the paragraph before the one you quoted?
You, sir, is part of the problem. When communication is the key you fail at reading and comprehension and only repeat your mantra. Read the post you quote.
I will not reply to people who can't comprehend the full message they take a quote from.
LOL Too funny. I never understood the logic behind filing a dispute/chargeback without talking to the ISP first. In ANY relationship, communication is key! ...and I'm sure this is outlined in their TOS, which I'm 100% sure he read before checkout
What's too funny is you think TOS protects you from a chargeback. Quite frankly if you not providing service and cancel the users's service; than refund them. What the client got to lose by doing a chargeback afterwards?? They already out their money and patience. Nobody going to want to work you as a provider anyway; what's the point of communication.
Ummmm...yeah, I think you misunderstood. LOL I never said the TOS protected you from a chargeback. I was referring to the process the ISP is moving on the customer, I'm sure it is outlined in the TOS, so what is occuring shouldn't be a big question mark for the customer.
No. Obviously you misunderstood. You apparently write anything on the TOS hoping it'll protect you and can provide no service, no real sla, and stop a customer's service after "name calling" without providing a refund. If it's neither of the above than you should pay attention to the OP cause there is no big question mark for the customer.
LOL I never disagreed with you. So I don't know why you're trying to argue with me. I feel like you're talking from experience? And have some pent up hostility. Whatever floats your boat buddy. I've said my 10 cents and moved on
I don't mind you trying to appear a saint in a forum but please. Passive agressive much. Maybe you should spend more time as a provider and less time trying to argue in the forum with other people with your 10 cents.