All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Seeking a low cost mail server service
Setting up and managing a mail server is a more work than I care to do. Thus, I was quite pleased to find mxRoute - the pricing for their service is very reasonable. However, there have been more than a few service outages, including a multi-hour one when I has half way around the world from home on a business trip and needing the service to be working. My comment to the support desk was somewhat heated, and the owner/operator (who is somewhat thin-skinned) is cancelling my account.
So, I am looking for a replacement. We need two 'real' email accounts, about a dozen or so aliases, POP3 support, IMAP support, user configurable anti-spam (aside: mxRoute's settings are rather draconian and I know that valid emails are not getting through) and webmail (preferably Horde). Most importantly - we need a service that does not get caught by spam filters regularly, which means that the majority of the low-cost, shared hosting providers are out.
Can you offer some recommendations? Thanks.
Comments
This is not factually true. Webmail was not functional for a bit and there were some cases of minor outbound delivery delays, but there have been no full outages of your service. During that time any other email client on your computer or mobile device would have functioned without issue.
Service is being terminated politely with 1 month's notice, and a FULL refund, due to this:
This is why I outlined support expectations here: https://billing.mxroute.com/knowledgebase.php?action=displayarticle&id=13
I think that overall the issue was handled very politely, as I said in the support ticket:
As a small business owner, I simply don't have to deal with it. I recommend Google Apps as small businesses are less likely to find your support language to be worth the amount paid.
I've not heard complaints about MXroute, they sound good to me. However, there are other companies. And I've got excellent mail as part of a shared hosting deal. That might also be an option for you, and you get web site space as an extra then. These guys give you 1000 mail boxes (plus the web space, of course) for $4.99/mo. I've got another account, but the email service is the same and I can say it's been solid for the 10 years I've been using them.
This is why I love you Jar.
Your post doesn't match the subject. If you're looking for a service with 100% availability and advanced features like a configurable spam filter, a low cost mail service isn't the right thing for you.
I think it's absolutely vital that if you choose not to do business with someone, you owe them a full refund.
Agreed.
I've heard a "fuck you. you work for me so get back to work" so I know what pretentious little shits are like as well. Refunds never felt better.
Maybe http://mailcheap.co
'Thin-skinned'.
I'm thick-skinned, now I shall start my shameless offer begging thread
This thread actually makes me want to use mxroute. The questions is though: Why UK and not NL or Germany?
Primarily due to interest in the product from the location:
Next expansion will be Australia based on this data.
@jarland YES that would be awesome!
I have an account with https://www.servermx.com/ and it satisfies all of OP's requirements except perhaps the user-configurable antispam: it's possible to tweak some of the rules, but I don't know how effective it is.
Where did OP go!? Don't you love when rudeness is met with politeness.
I think that's planned after the Abu Dhabi expansion.
I don't even know the origin of that joke but it's still funny.
See, you thought he was pissed off like he was here, or maybe here. But no, go WAY OVER THERE. See that? He's beyond even that. THAT'S how pissed off he is.
It's pretty serious.
Yeah no shit.
...and you lost millions, yadda yadda. If your email is so vital - and maybe it legitimately is - why aren't you using gmail.com or outlook.com ?
I think what's more disappointing in this situation is that conditions have existed where you've had to write a document to specify "please treat us like the human beings we are".
Welcome to 2017 and equality and fair treatment for {insert any group of your choice here} except for human beings working for a company.
Looking over his account history, looks like he only shows up to complain.
Or maybe the few rude people are just more noticeable than the hundreds of other clients he has that don't complain and don't treat him poorly.
If you need absolute reliability (especially if you need it for business) go with Google Apps.
yeah, used GApps instead for your half world business trip.
pick two.
Sadly, yes.
and
@Jarland (and status page) says there was no interruption of service. No outage. Minor hiccup with webmail interface doesn't warrant you calling MxRoute unreliable or bad.
Well, I've always found MXroute's support really helpful and polite...
Anyway if the email is mission-critical, yeah, use Google Apps. If your business is not worth $10 spending on GApps, try yandex mail.
@jarland
What software does MXRoute use? I can't seem to find it on the homepage (or I'm just blind), my current one with my provider uses the OX App Suite, does MXRoute use it as well?
Frontend is cPanel and the webmail clients it provides. For now. I've focused heavily on customizing the backend, and I'm slowly working now on replacing the frontend.
@jarland It would be great if MXroute supported rainloop...
Agreed. I would need to create a config file for every user domain as rainloop was designed to be more of a personal web-based email client than something like roundcube, but it is technically possible to do. I just need to script it. There's some complexity to it, like how to handle a domain if it exists on two servers. I'd need to consider localdomain entry + MX records and find the best balance to weigh the two.
Well, you could do this...
It accepts wild cards? I'll be damned...
Yup, currently using it for my personal mail server with ~5 domains and works great
Interest here in Switzerland, Netherlands or Germany.
>
Maybe you should try zoho.com?