Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Advertise on LowEndTalk.com
How's ServerHub?
New on LowEndTalk? Please read our 'Community Rules' by clicking on it in the right menu!

How's ServerHub?

They have their holiday sales going on for this entire month. They're not as good as their BF sale, but still decent.

I'm mostly interested in a 512/1024mb Irongrid SSD VPS their Chicago/NY locations.

I've been looking them up for the past half hour. A few horror stories, mostly about rather sub par support of them not replying to tickets for days and closing them for no reason. A few terrible reviews on their shared hosting and a few digs at the ability of their support staffs. Not sure if the % of the bad press is above or below the industry standard.

Benchmarks posted here look pretty good. They don't have a trial or refund policy so I can't check them out. Their TOS don't really outline an acceptable usage policy, on how much I can really rev their cores and such.

Powered by CrapNAT™

«1

Comments

  • MikeAMikeA Member, Provider
    edited December 2016

    I've only had a small server with them for a VPN once or twice and their network is great (though their datacenter is less than 30 miles from me, so like 1-2 external hops), never had any downtime or packet loss but their SLA guarantees that. I cancelled said server many months ago, only needed it for a short time.

    No clue about support.

    Thanked by 1PepeSilvia

    ExtraVM - AMD Ryzen VPS starting @ $3.50
    USA (TX, VA, FL), CA, FR, UK, SGP, AU

  • @PepeSilvia

    I have the smaller package with them and the VPS are fast and so far so good. I sign up with their 128MB IronGrid Big Data VPS with 125GB SSD Cached at only $9 / year (Cyber Monday)

    For your reference only.
    You can compare the Benchmark with Serverhub.com Vs Ramnode.com (discontinued) Vs Liteserver.nl at

    https://www.lowendtalk.com/discussion/comment/1950354/#Comment_1950354

    Thanked by 1PepeSilvia
  • Thanks for sharing. Can anyone recommend one of their DC's? Some info on support would also be nice.

    Thanked by 1PepeSilvia
  • I got one of the SSD-cached plans in Seattle on BF/CM and it's quite good for the price (I did the $5 first year on the 128MB/125GB box). If you grab one of the pure SSD plans let us know how they are.

    Thanked by 1PepeSilvia

    🐴 $2/mo 512MB KVM - Unmetered bandwidth. $1.25 for 256GB Block Storage - from BuyVM (aff)

  • I have never used their support, I have a their "IronGrid Big Data VPS" 512mb / 500gb hd / 1 tb bw / 2 cores in NY so far so good.

    Thanked by 1PepeSilvia
  • SSDBlazeSSDBlaze Member, Provider

    We use their vps for a lot of things and we colo in their Dallas facility. We have VPS in Phoenix, Dallas, and Chicago. Serverhub is solid, never have had a issue.

    Thanked by 1PepeSilvia
  • primoprimo Member
    edited December 2016

    iron grid 512MB :

    05:23:24 up 321 days, 11:55, on DAL1-525 node

    00:23:07 up 384 days, 22:45, on DAL1-542 node

    00:24:51 up 78 days, 16:27, on DAL1-834 node



    and this is their Xen Xpression X1 256MB ram (before they selling iron grid)

    lot expensive compared to their iron grid but i'm happy with the uptime

    05:21:27 up 761 days, 10:28, on PHX1-1539 node

    Thanked by 2PepeSilvia mht7011
  • AZ is pretty good. We had too many network interruptions in IL. I only interacted with support for a host clock issue and it was difficult to communicate (ESL) but we did get things sorted.

    Thanked by 1PepeSilvia

    Uptime monitoring for the masses. NodePing

  • Tagging @virmach in case they miss the thread.

    Tired of LET scams?
    A Moderated forum : https://talk.lowendspirit.com/

  • i have one of those storage blackfriday specials and its good. Note: if you never use support and your vps is fine then its a super sign.

    Thanked by 1PepeSilvia
    • do not prepay > 1 year and check for reviews/support
    • only use monthly from a provider operating < 1 year 🍆
  • brueggusbrueggus Member
    edited December 2016

    I'm really disappointed with Serverhub. Their servers might be stable, but their network isn't.

    I have VMs in many of their locations. Since October, their IPv6 connectivity in Seattle is disrupted. They have not yet managed to solve this.
    Some weeks ago routing issues in Frankfurt came up. Again, still no fix and no ETA so far.

    I don't know if they would be that deedless if IPv4 was affected, but imho this shouldn't make a difference.

    Thanked by 1PepeSilvia
  • RIYADRIYAD Member, Provider

    We have a Node with ServerHub , the server is stable , also their support is really nice .

    Thanked by 1PepeSilvia

    Host4Fun - Xeon E3 - 32GB RAM - SSD & HDD Dedicated Server - Only $79/month.

  • I have to say their support is one of the fastest based on the providers Ive purchased from.

    Thanked by 1PepeSilvia
  • @Harambe will do. Thanks everyone!

    Powered by CrapNAT™

  • I have been using using their Shared hosting for 4 years, their network is indeed good and I never had problem with their hosting.

    Thanked by 1PepeSilvia

    I'm Good!

  • i cannot find any vps vendor worse than serverhub. they deleted my vps and my account without any notification. when i registed one other account and opened ticket, they first replied i never ordered their service. after i post some envidence, they said i ordered the service with vpn. it's radiculars.

  • b6688b6688 Member
    edited December 2016

    @piero66 said:
    i cannot find any vps vendor worse than serverhub. they deleted my vps and my account without any notification. when i registed one other account and opened ticket, they first replied i never ordered their service. after i post some envidence, they said i ordered the service with vpn. it's radiculars.

    Damn it, you sign up the VPS using VPN then blame them deleted your VPS. Don't get me wrong as I guess 10 out of 10 provider will do the same. You're damn ridiculous.

  • @piero66 said:
    i cannot find any vps vendor worse than serverhub. they deleted my vps and my account without any notification. when i registed one other account and opened ticket, they first replied i never ordered their service. after i post some envidence, they said i ordered the service with vpn. it's radiculars.

    Did they delete it within the first few hours or after a few weeks/months?

    Powered by CrapNAT™

  • solid and still up, doesnt have any issue. i have vps on them, iron big data plan.

    Thanked by 1PepeSilvia
  • I've got some problems around 3 months ago with ipv6 in Frankfurt and fixing it last around 2 weeks. Except this, everything works great.

    Thanked by 1PepeSilvia
  • Have been using them and vps + network + support are good.

    The only problem I found is that on their Shared/Reseller packages the main server host main IP are most of the times blacklisted on several spam blacklists.

    I'm talking just about the main server node IP and not the Dedicated IP that they give to the client account. Anyway, this causes email delivery problems many times.

  • MikeAMikeA Member, Provider

    @nqservices said:
    Have been using them and vps + network + support are good.

    The only problem I found is that on their Shared/Reseller packages the main server host main IP are most of the times blacklisted on several spam blacklists.

    I'm talking just about the main server node IP and not the Dedicated IP that they give to the client account. Anyway, this causes email delivery problems many times.

    With cPanel/WHM you (the administrator) can set exim to send mail from accounts dedicated IP, maybe ask them to change it so it does that?

    ExtraVM - AMD Ryzen VPS starting @ $3.50
    USA (TX, VA, FL), CA, FR, UK, SGP, AU

  • @MikeA said:
    With cPanel/WHM you (the administrator) can set exim to send mail from accounts dedicated IP, maybe ask them to change it so it does that?

    I have just moved on and hosted my email elsewhere.

  • @b6688 said:

    @piero66 said:
    i cannot find any vps vendor worse than serverhub. they deleted my vps and my account without any notification. when i registed one other account and opened ticket, they first replied i never ordered their service. after i post some envidence, they said i ordered the service with vpn. it's radiculars.

    Damn it, you sign up the VPS using VPN then blame them deleted your VPS. Don't get me wrong as I guess 10 out of 10 provider will do the same. You're damn ridiculous.

    hey man, it's not my first time buying vps. usually, the vendor will mark your order as fraud and you cannot even proceed for payment. however, i realized my account got deleted after using the vps for two weeks. please understand the situation clearly before any judgement.

  • @PepeSilvia said:

    @piero66 said:
    i cannot find any vps vendor worse than serverhub. they deleted my vps and my account without any notification. when i registed one other account and opened ticket, they first replied i never ordered their service. after i post some envidence, they said i ordered the service with vpn. it's radiculars.

    Did they delete it within the first few hours or after a few weeks/months?

    i realized my account got deleted after using the vps for two weeks.. i thought the vps is in good status and put lots of data on it. terrible vendor.

  • @piero66

    Ok, do you mind to share with us what software or application you have installed in the VPS and causing it to be deleted? Maybe you can share with us?

  • It doesn't matter what software was installed on the VPS. ServerHub will retroactively delete the VPS if there is suspicion of fraud in the order...after you pay for the VPS.

    That happened to me. I subscribed and paid for a BF storage VPS from them while on holiday. Because my GEOIP was not in the same country as the address I submitted, it was flagged as FRAUD and deleted..TWO DAYS AFTER setting up the VPS.

    I creating a ticket and they asked for ID and transaction details. I submitted the info and got a new VPS (they said the old one was deleted instead of just being suspended). Luckily, I was using the VPS for backup storage and lost only a day's worth of incremental backups.

    I didn't find any wording in their TOS regarding the order GEOIP has to match the registered postal address. The TOS (actually a User Agreement) is at
    http://serverhub.com/policies/useragreement

    It would have been nice if they blocked the order instead of deleting the VPS several days after it was paid for and setup.

    I don't fault them for being diligent in their FRAUD protection. However, the scorched-earth approach even after paying for the VPS is a bit irritating.

    Thanked by 1willie
  • definitelyliamdefinitelyliam Member, Provider

    I have a 512MB Big Data VPS from them at the Frankfurt location. So far so good, the server itself is pretty responsive. I did, however, experience terrible lag with IPv6 connections (yum takes too long to resolve, and anything else that uses IPv6). Disabled it temporarily as I didn't really need it for now, everything else works smoothly.

    TeraDelta - DirectAdmin Hosting @ $5/Year

  • virvivirvirvivir Member
    edited December 2016

    dose the serverhub allow torrenting, i mean i wanna download some lynda tutorial from rutracker or thepiratebay, not copy right movies or music, is this ok?

  • @definitelyliam Serverhub has IPV6 available at Frankfurt location?

  • brueggusbrueggus Member
    edited December 2016

    @tenpera said:
    @definitelyliam Serverhub has IPV6 available at Frankfurt location?

    They used to. Their ipv6 Routing in FRA is broken for at least a month now and they don't seem to put any effort into fixing it. That's the reason for your terrible lag btw

  • @virvivir said:
    dose the serverhub allow torrenting, i mean i wanna download some lynda tutorial from rutracker or thepiratebay, not copy right movies or music, is this ok?

    as far as copyright is concerned those are both pretty much the same thing, stealing intellectual property, and illegal..

  • @brueggus said:

    @tenpera said:
    @definitelyliam Serverhub has IPV6 available at Frankfurt location?

    They used to. Their ipv6 Routing in FRA is broken for at least a month now and they don't seem to put any effort into fixing it. That's the reason for your terrible lag btw

    Yeah, and I've open a ticket few days ago and they are acting like they've never heard before about this issue.

  • I'd like to hear from them about this issue of closing a paid-for VPS. Do they ever post here?

    #lexit spread the word.

  • brueggusbrueggus Member
    edited December 2016

    @putStrLn said:
    Yeah, and I've open a ticket few days ago and they are acting like they've never heard before about this issue.

    Well...

    I don't know how close the server guys and the network guys work together, but I'd expect them both to be aware of any network issues.

    Thanked by 1putStrLn
  • I just left a feedback message on Serverhub's site. It didn't give a ticket number but basically I alerted them to this thread, and said I was particularly concerned about the claim that they deleted an active service where there hadn't been an actual payment problem, just the theoretical possibility of one. Let's see if they reply here.

    #lexit spread the word.

  • definitelyliamdefinitelyliam Member, Provider

    Huh. Didn't know that the IPv6 issue at Frankfurt was affecting everyone. Didn't really need to use it so I didn't bother making a ticket. I don't remember for sure but never had this at the first VM I had with them (I think it was Seattle?).

    Anyway, good to know, and I hope it's resolved soon.

    Thanked by 1Dumbledore

    TeraDelta - DirectAdmin Hosting @ $5/Year

  • willie said:

    I just left a feedback message on Serverhub's site

    Fwiw they never replied to this.

    #lexit spread the word.

  • Don't ever waste your time applying for them and "2nd interview" means they'll interview you but never give you the courtesy of contacting you back. No wonder they post for support on WHT every month or two.

    How to clean up a questionable reputation: throw the kids some BF/CM offers.

  • brueggus said: I don't know how close the server guys and the network guys work together, but I'd expect them both to be aware of any network issues.

    "Customer Success Engineer" isn't necessarily either a server or network guy...

  • doughmanes said: Don't ever waste your time applying for them and "2nd interview" means they'll interview you but never give you the courtesy of contacting you back. No wonder they post for support on WHT every month or two.

    They hire people for $8/hour. Then they churn through them.

    Thanked by 1doughmanes
  • jiggawattz said: brueggus said: I don't know how close the server guys and the network guys work together, but I'd expect them both to be aware of any network issues.

    >

    "Customer Success Engineer" isn't necessarily either a server or network guy...

    Thank you for clarification. Could you elaborate on this?

  • jiggawattz said: They hire people for $8/hour. Then they churn through them.

    Figures. Lure you in the door with a "remote tech" bait and then try to have you travel regularly to their data centers as part of the job.

    How to clean up a questionable reputation: throw the kids some BF/CM offers.

  • MikeAMikeA Member, Provider

    @jiggawattz said:

    doughmanes said: Don't ever waste your time applying for them and "2nd interview" means they'll interview you but never give you the courtesy of contacting you back. No wonder they post for support on WHT every month or two.

    They hire people for $8/hour. Then they churn through them.

    You sure? I can't imagine any company that owns their hardware/network paying $8/h. That's basically a slap in the face if so.

    ExtraVM - AMD Ryzen VPS starting @ $3.50
    USA (TX, VA, FL), CA, FR, UK, SGP, AU

  • No I don't know that for a fact - but I could see that being a prevailing rate for a remote "Customer Success Engineer" based anywhere

  • RoSHRoSH Member
    edited January 2017

    @willie said:

    willie said:

    I just left a feedback message on Serverhub's site

    Fwiw they never replied to this.

    Thank you for your concerns Willie. Could you message me which feedback you are referring to? I checked and couldn't find anything regarding this in my inbox.

    After reading the thread I assume you are talking about the client's allegations that his services were terminated. I did investigate the matter, but it seems that client's services were suspended (not terminated) after our Trust & Safety team noticed that the users account had a great deal of anomalies indicating fraud to our abuse team. For example just some of the issues were that the user had multiple account registered using different information, while utilizing a VPN to register for these accounts. I want to reiterate the fact that the account was suspended (no data was deleted) and not terminated. The vps is currently on one our nodes in suspension mode as we speak.

    Edit: I also noticed Davy had some issues as well and will be reaching out to him.

    @MikeA said:

    @jiggawattz said:

    They hire people for $8/hour. Then they churn through them.


    You sure? I can't imagine any company that owns their hardware/network paying $8/h. That's basically a slap in the face if so.

    I can assure you that isn't true. We post on WHT every month because you can never have enough talent. You never know who you might miss out on had you not kept your options open even when you're fully staffed.

  • jiggawattzjiggawattz Member
    edited January 2017

    RoSH said: I can assure you that isn't true. We post on WHT every month because you can never have enough talent. You never know who you might miss out on had you not kept your options open even when you're fully staffed.

    Generally job postings to very public web forums generate truckloads of applications, a very high percentage of which are rubbish from unqualified applicants. Do you really find it worthwhile to sift through all this every month if you're fully staffed?

    Thanked by 1doughmanes
  • williewillie Member
    edited January 2017

    RoSH said: Thank you for your concerns Willie. Could you message me which feedback you are referring to? I checked and couldn't find anything regarding this in my inbox.

    Here is what I sent on 2016-12-29 shortly before my post in this thread on that date:

    Hi, I just wanted to give you a heads up that there is a discussion

    thread critical of Serverhub on LET. I found this comment particularly concerning:

    https://www.lowendtalk.com/discussion/comment/1989993/#Comment_1989993

    I don't have any services with LET so I don't have a real stake in the discussion, but I hope you can address the issues that people raise there. I've been interested in Serverhub's storage VPS for a while and the claim that you deleted an active service on the theoretical possibility that there could be a problem with the buyer's payment is a red flag. It's one thing to decline to activate a service if you're not sure of the buyer, but deleting an active one (especially one involving significant amounts of data storage) without an actual refused payment, considerable opportunity for the person to restore a suspended server, etc. is a non-starter.

    Regards

    Willie

    "services with LET" was of course supposed to say "services with Serverhub".

    Thanks for your response and I'll consider it.

    #lexit spread the word.

  • williewillie Member
    edited January 2017

    RoSH said: For example just some of the issues were that the user had multiple account registered using different information, while utilizing a VPN to register for these accounts.

    The multiple accounts don't sound good, but why did you suspend him for using a vpn if the payment went through? I prefer using a vpn and it usually works, and I've never gotten a vps suspended for that. There have been some times when it didn't work and the host declined the purchase, but that's entirely different than suspending.

    I agree with you that suspending is much better than erasing data, but it leaves the question: what does the person have to do to get his data back? You have his money, after all.

    #lexit spread the word.

  • @RoSH said:

    @willie said:
    You sure? I can't imagine any company that owns their hardware/network paying $8/h. That's basically a slap in the face if so.

    I can assure you that isn't true. We post on WHT every month because you can never have enough talent. You never know who you might miss out on had you not kept your options open even when you're fully staffed.

    Care to elaborate on the $8/h part?

    Thanked by 1doughmanes

    I like my uptime down low and my servers all hacked. Can see me droppin' twenty-fours with a router in the rack.
    Ya like ya Switch-Ports hot and ya servers all hacked. If ya pings real high and ya networks pitch black.

Sign In or Register to comment.