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Gestion DBI ticket emails to former customers / service terminations
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I received my first email. This is unacceptable to spam me with one email!
All this crying over a couple of emails and nobody bothers to ask what "anomaly" in WHMCS seems to have caused this whole charade in the first place?
Wow.
AFAIK they use hostbill
Yeah, just found out. Sorry about that!
Still, I'm curios what has caused this. I've also got a ticket open. I personally don't like the secrecy about what went wrong here. It's either a fault in HostBill or something with a custom modification. In either case I believe those of us affected have a right to know what caused this.
I believe he said this on the first page:
If it's a fault with HostBill itself, then all other hosting companies using it would have gotten screwed over already.
Really this entire event reminds me of many other threads on here.
If you go by the number of times providers state they experience problems of this nature. Maybe the entire automation schema needs reevaluation.
Excerpt from the most recent email:
That's all I ask, a polite acknowledgement that a problem occurred (including the multiple emails) and measures were taken to fix and prevent it from happening again. Thanks Gestion DBI team.
I fail to understand how a cron mishap could cause customers without an active service to receive termination emails and ticket emails (from what I've skimmed through)? Surely there must be something more going on...
Well duh, but mentioning it will get you accused of shaming bullying and probably even racist tendencies.
So was it actually a security problem?
https://status.gestiondbi.com/incident/48
Nope
Anyone else use Hostbill and have an 'anomaly' that wipes accounts ?
Does Hostbill have a rep here?
Exactly my thoughts. There seems to be something very suspicious here
Could be an external factor. Server date/time perhaps?
Really, you cant get over it?
It's not just that. People's services (including mine) seem to have been actually terminated. Had it been just the email it wouldn't have mattered that much to me.
According to David, he can't disclose what happened due to a "legal reason". I've asked which legal reason that was.
I suppose if he's going to file a lawsuit against someone or press charges against them, that's typically when you wouldn't mention it. Going down that path would imply a claim of damages against a software company or an employee, likely not an employee given the statement of no security risk.
Just a remark: some time ago this would have been front-page news for LEB.
That's what I was thinking earlier.
Getting servers terminated "accidentally" without knowing what caused it could seem like a security risk to me.
I'm assuming they know what caused it, hence I feel it's in their best interest to disclose what actually caused it (in order to retain trust from clients). Who caused it is a different issue (though I'd like to know as well).
If they have been hacked, someone have the balls and say that they have been hacked.
Which is LET speak for fucking up or a security breach but does not want to admit it. Disclosing the true, underlying reason for a situation like this is not going to affect any "legal action".
Not trying to stir the pot but it's LET, providers either jump out with honestly or hide the truth and at this moment it seems like hiding. I don't know the provider and even if I did that would not make me trust what they say unless it's clear, open and has notes of truth.
Right now it sounds like a breach of some sort. Could be a panel vulnerability, but one that nobody else has been affected by, doubtful.
tl'dr it doesnt really like a cron issue to me. but that's just my speculation... If it was hostbill.. this issue would've happened with other hosts using hostbill..
Sorry but what did you want to say here? And was it something serious or just a simple nonsense of you?..
IMO this confirms:
http://drop.jarland.me/a5el
Looks like he intends to at least review his legal position against someone. It would be good advice for him to not speak of it until having spoken to a lawyer, and perhaps afterward for a bit if it moves forward, depending on the nature of it.
What's annoying is your use of firefox, operamail, and windows 10.
Is there anything in the ToS stating that comments here are owned by the poster?
Whats wrong with firefox or windows 10?
no idea about operamail tho
Is that one of those fancy documents that declare everyone's rights?