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stupid unprofessional staff at ArubaCloud :)
Today I got an email that they suspended my account for spam.
I couldn't believe that, because I do not even use their servers. Asked for clarification.
They forwarded an abuse notification from RBL.
IP of my offline server was listed on 2016-04-05, 2016-04-04, 2016-03-30.
I've ordered this server 2016-04-08.
They sold already blacklisted IP and suspended my account.
I've checked 6 of their IPs and everything is blacklisted.
One IP is blacklisted even since 2008 and they never care to remove it.
Comments
Honest mistake I'm sure, did you talk to them about it? Be nice, they don't like making mistakes any more than you like being on the receiving end, I promise. I doubt that they're unwilling to recognize their mistake and do better.
it sound like someone in past used the same IP address and used for spam purpose. What do you expect for EU 1.00 service.
Glorious.
I'm running a server with them, how do I check if my ip is the blacklist?
try the following URL: http://mxtoolbox.com/blacklists.aspx
If you don't know, it probably doesn't matter. Blacklisting is only a problem if it impacts what you do.
Some other things than email may mysteriously fail, some admins filter (some even at BGP level) some ranges on various subjective criteria.
Imagine you cant even use some DNS or domain service, it happened to me because my provider, a very large one in Romania (UPC) was listed in uceprotect at level 3. They smartened up since then and treat dynamic ranges differently, so not every stupid windows xp user part of several botnets will contribute to the blacklisting of enterprise ranges too.
Good point, but wow that part is shocking. I can't imagine blocking traffic based on the extortion racket that is uceprotect level 3.
Wow.. , i just checked mine. 3 of the 5 servers i have are blacklisteted by 4/5 lists !
Even if it was an honest mistake, they deserve a little anger from their innocent clients!
You asked "did you talk to them about it?". Probably the answer is no. But the real question is, did Arubacloud talk to the customer about it before they suspended the server? It's a 2 way street, and they clearly didn't think their customer was worth the benefit of the doubt.
Even if the spam DID originate from an active customer's server, it could be from some exploit in some PHP script. Server suspensions can be serious and cause real damage to the client's business. If Arbubacloud were concerned with spam, they could have simply blocked port 25 to prevent further abuse, and then contacted the customer to query the issue.
I can understand a server gets suspended by accident because of human error. But if someone reads a situation incorrectly and takes extreme measures where alternatives were available... I dunno... I would not be so patient.
@randvegeta Aruba is a very big low end priced player and blocking a single port waiting a customer reply (if he will reply) is not so easy and can be costly. I mean, handling an abuse suspending service can be done by 2nd level support, if you require blocking port this must be done by some network guy. Network engegneer are usually less then technical support.
About @Gulf , have you tried contacting them explaining that the abuse is prior your activation? I think they will apologize and will fix fast.
@matteob, certainly blocking ports is an easy task to automate, can have a gui, even L1 could do that.
Yes, but not in Aruba enviroment where most is done manually. Big italian companies are dinosaurs and only few companies invest in automation.
haha this is funny
Doesn't excuse them from providing such a poor Customer Service.
May be not your case... but not using a VPS doesn't imply you let a server lay around unsecured with ports open to attack or relays. If you do not use the VPS, destroy it or atleast shut it down to avoid any mischievous activity.
Isn't. Read OP again.
Read my first line again... I said NOT YOUR CASE but was a bit of an advise for many others ignorant of the fact.
No idea what you're even trying to say, @mehargags. Regardless, a mess up on ArubaCloud's part. Nothing a ticket wouldn't fix I'm sure though.
Edit: I understand now, but it has absolutely nothing to do with this topic. Great job I guess?
Ha. My IP is also listed. Meh...
My IP is clean IP. I checked at http://mxtoolbox.com/blacklists.aspx.
Mine on two lists.
They recovered account.
There are 1000s of blacklists, almost all of them untrusted and unused by the major ESPs.
Anyway, if you would use aruba vps in combination with something like mail gun , mandrill - lots of companies mail servers will reject your email, because they check every ip in the headers and use these databases. Public ESPs using their own internal filtering.
my god what happened to good old instant server delivery !!
its been 3 days since i paid for arubacloud and the bill still there and support replay is delayed
another provider halted account for phone verification
another won't activate until sending some papers !!
so im dropping them all
and going for a none paranoid provider !
chargeback, spammers, frauders costs lot of money to providers.
Dayum didn't notice this, 1 of mine on the list
ivmSIP24 & RATS NoPtr
I don't really care (i don't even understand) lol
One of them is not a blacklist and the other is per /24, so you shouldn't really care.
I understand but take amazon aws for instance
Verification is by a simple message pin code
Fast and simple!
What i mean is some providers lack the ease of fast delivery .
Are you comparing a high end and very expensive provider with one of the cheapest?
Of course AWS is able to deal with a chargebacks or some stolen CCs, given their pricing. They also have vay more capacity to implement proper fraud checking.