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    HostingBox or ColoCrossing - Anyone have contact
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    HostingBox or ColoCrossing - Anyone have contact

    entrailzentrailz Member, Provider
    edited January 2016 in Help

    Hey,

    I was wondering if anyone has some contact with HostingBox or anyone at ColoCrossing who can assist me.

    I had a server with HostingBox that was colo'd in Dallas Texas which went offline approx. 18 hours ago. Since then I have tried my hardest to contact Joshua over at HostingBox, and ended up phoning ColoCrossing who stated my server was cancelled by a reseller (either HostingBox or someone they buy from I assume).

    If this is the case I need to get access to the server one last time to backup an important database that I didn't have on auto backup.

    If anyone has any contact with anyone at either HostingBox or ColoCrossing who might be able to help me, I'd greatly appreciate it.

    I'd be more than willing to pay for ColoCrossing's time to re-enable the server for 1-2 hours.

    Thanks.

    «1

    Comments

    • @jbiloh is the owner of CC

      Different.

    • entrailzentrailz Member, Provider

      I've already PM'd him but had no reply, can only assume he is a busy man. Do you have any direct contact with him?

    • IshaqIshaq Member, Provider

      We should have a "CC Escalations" category for threads like these ;)

      [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
    • move out of hostingbox! they have slow support

    • KamAKamA Member, Provider

      @Ernie may be able to help you. While he doesn't work for CC, his company is part of the same parent.

      Thanked by 1netomx
    • entrailzentrailz Member, Provider

      Thank you everyone for trying to assist, I have been in contact with Nick @ MSP who has done his best to try and resolve this by speaking to higher ups at CC, I have emailed Jon in the hopes he can maybe help too.

    • Mahfuz_SS_EHLMahfuz_SS_EHL Member, Provider
      edited January 2016

      @entrailz said:
      Hey,

      I was wondering if anyone has some contact with HostingBox or anyone at ColoCrossing who can assist me.

      I had a server with HostingBox that was colo'd in Dallas Texas which went offline approx. 18 hours ago. Since then I have tried my hardest to contact Joshua over at HostingBox, and ended up phoning ColoCrossing who stated my server was cancelled by a reseller (either HostingBox or someone they buy from I assume).

      If this is the case I need to get access to the server one last time to backup an important database that I didn't have on auto backup.

      If anyone has any contact with anyone at either HostingBox or ColoCrossing who might be able to help me, I'd greatly appreciate it.

      I'd be more than willing to pay for ColoCrossing's time to re-enable the server for 1-2 hours.

      Thanks.

      Just checked two of My VPS (One with Psychz & Another with CC I assume) are online :D

      AlphaSSL Revocation Issue is being investigated.

    • @MarkTurner - do your magic!

      Thanked by 2MarkTurner netomx
    • @Wolf said:
      MarkTurner - do your magic!

      MarkTurner is the boss at colocrossing, send him lots of PM's and he will be able to resolve this.

    • /me GVH Support Tech Lvl.3 & Acting Support Manager

      PetaByet - Server Benchmarks + Free GeoIP API

      Run a benchmark today and compare with other users!

    • jbilohjbiloh Administrator

      Speak with @ernie I am sure he can help. I am currently on holiday.

      Thanked by 1netomx
      Jon Biloh - ColoCrossing.com
    • ErnieErnie Member, Provider

      @entrailz said:
      Hey,

      I was wondering if anyone has some contact with HostingBox or anyone at ColoCrossing who can assist me.

      I had a server with HostingBox that was colo'd in Dallas Texas which went offline approx. 18 hours ago. Since then I have tried my hardest to contact Joshua over at HostingBox, and ended up phoning ColoCrossing who stated my server was cancelled by a reseller (either HostingBox or someone they buy from I assume).

      If this is the case I need to get access to the server one last time to backup an important database that I didn't have on auto backup.

      If anyone has any contact with anyone at either HostingBox or ColoCrossing who might be able to help me, I'd greatly appreciate it.

      I'd be more than willing to pay for ColoCrossing's time to re-enable the server for 1-2 hours.

      Thanks.

      Can you please email me ernie (at) hudsonvalleyhost.com or add me on skype: hudsonvalleyhost

      I can try and help.

      Thanked by 1netomx

      DediPath - Pure SSD VPS | Windows VPS | Dedicated Servers | Colocation
      Los Angeles | New Jersey | Asia Optimized Network | DDoS Protection

    • doghouchdoghouch Member
      edited January 2016

      /me

      <

      h1>HostingBox Support Administrator

      Thanked by 2netomx FlamesRunner
    • @entrailz said:
      Hey,

      I was wondering if anyone has some contact with HostingBox or anyone at ColoCrossing who can assist me.

      I had a server with HostingBox that was colo'd in Dallas Texas which went offline approx. 18 hours ago. Since then I have tried my hardest to contact Joshua over at HostingBox, and ended up phoning ColoCrossing who stated my server was cancelled by a reseller (either HostingBox or someone they buy from I assume).

      If this is the case I need to get access to the server one last time to backup an important database that I didn't have on auto backup.

      If anyone has any contact with anyone at either HostingBox or ColoCrossing who might be able to help me, I'd greatly appreciate it.

      I'd be more than willing to pay for ColoCrossing's time to re-enable the server for 1-2 hours.

      Thanks.

      That probably explains why my OGOHosting server (which I canceled, they are owned by HostingBox). I haven't been able to get contact with Joshua for a while :/

    • FranciscoFrancisco Top Provider

      Try contacted Jonny Nuggets.

      Francisco

      Thanked by 1netomx
      BuyVM - Dedicated KVM Slices / Anycast Support! / Stallion Control Panel / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
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    • ATHKATHK Member
      edited January 2016

      @jbiloh said:
      Speak with ernie I am sure he can help. I am currently on holiday.

      You're not by any chance with IgniteServers, Duke and GoodHosting are you :P

    • entrailzentrailz Member, Provider

      Been in contact with Ernie, he believes that the server was shipped back to Buffalo. Still had little to no contact from Joshua.

    • @athk

      Oh you didn't

      Thanked by 1netomx

      time wasters please dont comment as we are a serious buyer
      Programmer trying to do Logo Designs

    • @sdglhm said:
      athk

      Oh you didn't

      Couldn't resist it..

      Thanked by 3sdglhm netomx doghouch
    • DevoniusDevonius Member
      edited January 2016

      my vps on hostingbox just down... is it the end of hostingbox.us? and from 5 days ago I cannot create new server (I bought their resources plan on Black friday). ticket -->

    • @Devonius said:
      my vps on hostingbox just down... is it the end of hostingbox.us? and from 5 days ago I cannot create new server (I bought their resources plan on Black friday). ticket -->

      Did you not read the thread? Why the fuck sticks would you buy another plan.

    • FARRRRRKKKKKK

    • Ffffarrrrkkkkkkkkkkkkkkkkkkkkkkkkk

    • @ATHK said:
      Did you not read the thread? Why the fuck sticks would you buy another plan.

      I'm not buying another plan, it just the resources pool plan that I bought few months ago and didn't use it all that time.

    • I am thinking they are gone. I went to renew my 3 month plan and they no longer have an option for paypal and the 2Checkout option gives an error PE102 that implies that the 2checkout account is no longer approved to sell or does not exist.

    • entrailzentrailz Member, Provider

      UPDATE POST:

      Just a quick update, since my initial contact with CC and Joshua, I have heard nothing else back from Joshua apart from an email stating "I am looking into this". CC has confirmed that although the server was re-assigned to the reseller (who in this case I assume is Joshua) it has been shipped back to Buffalo so I at this point do not have access to my data.

      Just a few notes - I always paid Joshua via PayPal, and upon sending it was always sent to an unverified PayPal account under the name "North Planet Hosting". I formally request a refund from Joshua 48 hours ago and have had no reply so I have started a chargeback through PayPal. I will update you if he replies to the request.

      Anyone who is looking to deal with Joshua in the future please be warned.

      Thanked by 2doughmanes lazyt
    • Thanks for the lesson. No sarcasm included, I hope people can make their own conclusions.

      entrailz said: Just a quick update, since my initial contact with CC and Joshua, I have heard nothing else back from Joshua apart from an email stating "I am looking into this". CC has confirmed that although the server was re-assigned to the reseller (who in this case I assume is Joshua) it has been shipped back to Buffalo so I at this point do not have access to my data.

      Just a few notes - I always paid Joshua via PayPal, and upon sending it was always sent to an unverified PayPal account under the name "North Planet Hosting". I formally request a refund from Joshua 48 hours ago and have had no reply so I have started a chargeback through PayPal. I will update you if he replies to the request.

      Anyone who is looking to deal with Joshua in the future please be warned.

      Go give Vultr(referral) a try. | GNU/Linux http://debian.org

    • For LET support, please visit the interim support desk.

    • okay....

      I AM BACK :)
      Working Windows Server 2012 R2 on 6GB! Beat that!

    • gtechgtech Member
      edited January 2016

      Just got this email. Looks like it's time to move on

      Hello, my deep apologize.

      We want to inform you about HostingBox closure, its official and I am very sad for saying this, we are going to close very soon.

      I advise you to take a backup immediately after seeing this message to avoid all the losses as possible, the reason of our closure is the NAZI PAYPAL FROZE all the money we own and even our personal money used to pay for the Datacenter and Servers and then we had a very bad cash issues that we couldn't pay for our servers, however all our tickets will get responded as fast as we could.

      Thanks for being loyal customers,
      CEO of HostingBox.

    • @gtech

      you are a minute late already posted (above)

      I AM BACK :)
      Working Windows Server 2012 R2 on 6GB! Beat that!

    • FredQcFredQc Member
      edited January 2016

      My dedicated server in Buffalo is also down for more than 24 hours now. No answer to tickets as for now.

      And on top of that, I just renewed for another month on the 5th...

      Should I do a Paypal chargeback ?

    • i have just receive this email from Hostingbox, looks like a joke

      HOSTINGBOX - TAKE A BACKUP IMMEDIATELY OR YOU WILL LOSE YOUR DATA!

      Hello, my deep apologize.

      We want to inform you about HostingBox closure, its official and I am very sad for saying this, we are going to close very soon.

      I advise you to take a backup immediately after seeing this message to avoid all the losses as possible, the reason of our closure is the NAZI PAYPAL FROZE all the money we own and even our personal money used to pay for the Datacenter and Servers and then we had a very bad cash issues that we couldn't pay for our servers, however all our tickets will get responded as fast as we could.

      Thanks for being loyal customers,
      CEO of HostingBox.

      Want a personal TLD??? join www.open-root.eu

    • GM2015GM2015 Member
      edited January 2016

      dedicados said: NAZI PAYPAL FROZE

      No wonder why one SAAS I know or online.net I know doesn't accept paypal.

      Thanked by 1doughmanes

      Go give Vultr(referral) a try. | GNU/Linux http://debian.org

    • entrailzentrailz Member, Provider

      @FredQc said:
      My dedicated server in Buffalo is also down for more than 24 hours now. No answer to tickets as for now.

      And on top of that, I just renewed for another month on the 5th...

      Should I do a Paypal chargeback ?

      I renewed very recently and initiated a Paypal chargeback, since its clear we won't be getting use out of our server.

    • Software is like sex, it's better when it's free!

    • Unfortunately, I haven't done any significant volume of transactions with paypal to have any issues. However, I'm aware of the bullshit they put on people. there's a site about "no more paypal" or something like that with about a hundred nightmare stories about paypal.

      Frecyboy said: Maybe Paypal stops funding theirselfs.

      Go give Vultr(referral) a try. | GNU/Linux http://debian.org

    • Same here. Everything seemed to work well with their service and I paid my first renewal for another 3 months and then moments after getting their closure email I went to Paypal to see about getting a refund.

      I don't understand why people go in business if they don't know how to handle their money.

      @entrailz said:
      I renewed very recently and initiated a Paypal chargeback, since its clear we won't be getting use out of our server.

    • entrailzentrailz Member, Provider

      Well first of all they could have atleast had a verified paypal account, might have helped with "paypal nazi's".

    • HassanHassan Member, Provider

      You can't use PayPal as a make-shift bank account. rookie move

      Thanked by 2raindog308 Mark_R
    • entrailzentrailz Member, Provider

      @mojojuju said:
      Same here. Everything seemed to work well with their service and I paid my first renewal for another 3 months and then moments after getting their closure email I went to Paypal to see about getting a refund.

      I don't understand why people go in business if they don't know how to handle their money.

      @FredQc said:
      My dedicated server in Buffalo is also down for more than 24 hours now. No answer to tickets as for now.

      And on top of that, I just renewed for another month on the 5th...

      Should I do a Paypal chargeback ?

      If you want to keep your dallas location it might be worth speaking to Nick @ MyServerPlanet, he is also colo'd with ColoCrossing and does $49 E3's.

    • FredQcFredQc Member
      edited January 2016

      @entrailz said:
      If you want to keep your dallas location it might be worth speaking to Nick @ MyServerPlanet, he is also colo'd with ColoCrossing and does $49 E3's.

      Yeah, but that was a $35 E3 in Buffalo ;)

    • Received another one email:

      Looks like LET is on fire on Joshua, I understand this, Its sort of his mistake for ignoring me for a whole week now and doing nothing with our clients,

      I am the one who wrote the last message to you, We used a verified paypal account and when the paypal limited it, I have sent the required legal documents to them but they limited it forever.
      I have called them tons and tons on phone, mail, twitter and facebook and every where I could, they never listened to me and told me to wait for 180 days. They limited mine, hostingbox business one and probably will do the same with Joshua's one,

      However no body would ever know me because I never dealt directly with my customers, its my fault, Joshua's fault for trusting paypal, anyway I will try to solve the issue as possible as I could and here is what I will do:

      1. If you had un-used time for the vps and want a refund, you could wait until Joshua gets back and refund you or you could open a dispute since I have no control over it.
      2. Looks like solusvm local host is down, and for the bad luck Joshua has the control over it as well so I advise customers that has the SSH access to take a backup immediately once and for all!
      3. I am not going to look for any more replies, I will let this brand rest in peace until I find a proper way to establish it again but this time it will conquer all the compete all the hosts.

      If any one want to reach Joshua, you may try calling him on: 26******* (Please get with me on tickets) I wonder if he would answer since I am not from US. --> That's for the dedicated server owner.

      PS: Andrea Mada from HostMada will get in touch with all of our clients to offer them a valuable discount on their services (Shared and VPS). Get in contact with him via support ticket or live chat in OUR HELPDESK.

      Thanks. Truly yours!

    • entrailzentrailz Member, Provider

      @FredQc said:
      Yeah, but that was a $35 E3 in Buffalo ;)

      Ah yeah I was originally in Buffalo but requested the move to Dallas.

      With regards to them saying they used a verified paypal account:

      https://i.gyazo.com/6aa6ca7c932cc5544dbb761e6dc428d8.png

    • OsamaOsama Member
      edited January 2016

      @entrailz

      [email protected] is verified, that one is Joshua's one which isn't.

    • Mahfuz_SS_EHLMahfuz_SS_EHL Member, Provider

      Maybe Verified Later ! But, they should have started with Verified One !

      AlphaSSL Revocation Issue is being investigated.

    • entrailzentrailz Member, Provider

      @Osama said:
      entrailz

      [email protected] is verified, that one is Joshua's one which isn't.

      This is where all payments from the portal went to, both through "adding funds" and paying via the invoice.

    • OsamaOsama Member
      edited January 2016

      Before 9th of December all payments goes to [email protected] until it got frozed.

      Edit: It was verified ever since opening that account.

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