Poor performance, extended downtime for Berry servers (Epidrive)
I've had one of their Strawberry (96MB) servers since early Jan this year. No real problems until recently and my uptime used to be in weeks or months. But then again I don't really stress out their servers. I only run a personal proxy and do some minor shell scripting.
Then a few days ago, my server stops responding, so I logged onto solusvm to check. Solusvm itself was very sluggish, and nothing seemed to work; clicked reboot and it'd respond "server rebooted" but nothing was actually happening. Same story for "reinstall OS". Serial console (emergency console) did not work either.
I filed two tickets but no response for over 48 hours, except the canned "we've received your email" auto-reply.
Then after 2 days, I see this:
We were experiencing DDOS attack with one of our main vps node. We worked hard with our
Data Center team and mitigate the attack. All services should be up and responding now.
Please let us know if you require any further assistance.
Berry Servers - Support
At this point, my server is back up but but it is extremely sluggish and basically unusable. Seems like they are still under attack?
Even something simple like typing “Iptables -L” takes over FOUR minutes to complete, with results coming through like I’m on a 300 baud modem, and I only have about 20 rules for Iptables! I’m not even going to try running more complicated benchmarks.
So I'm not going to continue with them and have cancelled auto-renew payment (thank god for paypal). A disappointing end after nearly 1 year service.
They do offer refunds, but really, should I chase them for a pro-rata refund for 3 weeks? LOL