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Fast SSD VPS Hosting | Windows | Snapshots | Anti DDoS | UK/USA/France/Finland/Germany from £0.92/m

starservicesstarservices Member, Provider

Get Web Hosting are now offering SSD VPS Hosting from multiple locations including UK, Germany, France and Finland powered by the AMD Ryzen processor on super-fast NVMe SSD drives.. Plus, all Get Web Hosting VPS hosting services include free Microsoft Windows licenses, Snapshot Backups and Anti DDoS protection, as well as a large category of operating systems and control panels to preinstall.

You can now also customize your VPS via the order process automatically upgrading its hardware, IP addresses and installing a control panel of your choosing. We can now also supply DirectAdmin licenses from only £4.00 a month with all VPS servers.

Special Promotion

The French Special
1x3.9Ghz Ryzen 7 3800x,
1024 MB ECC RAM,
25 GB SSD NVMe disk space,
Unlimited Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£15.99 a Year– Order French SSD VPS Hosting Now

United Kingdom, LONDON SSD VPS Hosting

UK VPS 1
1x3.7Ghz Xeon W-2145,
1024 MB ECC RAM,
20 GB SSD NVMe disk space,
3000GB Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£2.99 a month – Order UK SSD VPS Hosting Now

UK VPS 2
2x3.7Ghz Xeon W-2145,
2048 MB ECC RAM,
30 GB SSD NVMe disk space,
Unlimited Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£4.99 a month – Order UK SSD VPS Hosting Now

Lowend VPS 1
1x3.3Ghz,
256 MB RAM,
8 GB SSD NVMe disk space,
1500GB Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£0.91 a month (£11 a year) – Order UK SSD VPS Hosting Now

Lowend VPS 2
1x3.3Ghz,
512 MB RAM,
8 GB SSD NVMe disk space,
Unlimited Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£1.33 a month (£16 a year) – Order UK SSD VPS Hosting Now

Lowend VPS 3
3.3Ghz CPU,
768 MB RAM,
10 GB SSD NVMe disk space,
Unlimited Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£1.75 a month (£21 a year) - Order UK SSD VPS Hosting Now

USA, Vint Hill SSD VPS Hosting

USA VPS 1
1x3.9Ghz Ryzen 7 3800x,
1024 MB ECC RAM,
20 GB SSD NVMe disk space,
3000GB Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£2.99 a month – Order USA SSD VPS Hosting Now

USA VPS 2
2x3.9Ghz Ryzen 7 3800x,
2048 MB ECC RAM,
30 GB SSD NVMe disk space,
Unlimited Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£4.99 a month – Order USA SSD VPS Hosting Now

Germany, HELSINKI SSD VPS Hosting

GR VPS 1
1x3.2Ghz AMD Ryzen 9,
1024 MB ECC RAM,
20 GB SSD NVMe disk space,
3000GB Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 address,
24x7 UK based Support.
£2.99 a month – Order Germany SSD VPS Hosting Now

GER VPS 2
2x3.2Ghz AMD Ryzen 9,
2048 MB ECC RAM,
50 GB 100GB SSD NVMe disk space,
Unlimited Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 address,
24x7 UK based Support.
£4.99 a month – Order Germany SSD VPS Hosting Now

France, Gralvelines SSD VPS Hosting

FR VPS 1
1x3.9Ghz Ryzen 7 3800x,
1024 MB ECC RAM,
20 GB SSD NVMe disk space,
3000GB Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£2.99 a month – Order French SSD VPS Hosting Now

FR VPS 2
2x3.9Ghz Ryzen 7 3800x,
2048 MB ECC RAM,
30 GB SSD NVMe disk space,
Unlimited Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 & IPv6 address,
24x7 UK based Support.
£4.99 a month – Order French SSD VPS Hosting Now

Finland, Helsinki SSD VPS Hosting

FL VPS 1
1x3.2Ghz AMD Ryzen 9,
1024 MB ECC RAM,
20 GB SSD NVMe disk space,
3000GB Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 address,
24x7 UK based Support.
£2.99 a month – Order Finland SSD VPS Hosting Now

FL VPS 2
2x3.2Ghz AMD Ryzen 9,
2048 MB ECC RAM,
50 GB SSD NVMe disk space,
Unlimited Traffic 1Gbps port 100Mbps guaranteed,
1 IPv4 address,
24x7 UK based Support.
£4.99 a month – Order Finland SSD VPS Hosting Now

FEATURES
• Snapshot backups included.
• Windows Included.
• Multiple Locations.
• Reboot, Reinstall or configure VPS.
• Low cost DirectAdmin licenses.
• Anti DDoS Protection included!
• Over 16 different Linux & Windows distributions to deploy.
• Super Fast SSD RAID Storage, on London, UK nodes.
• Guaranteed Hardware Resources.
• Upload your own ISOs.
• Instant Deployment
• UK Support.

Payment Methods
• PayPal.
• Credit or Debit Card.
• Bitcoin.

Have you got a test IP / Looking glass?

UK Looking Glass: http://51.89.201.152

Germany Looking Glass: http://148.251.255.250

France Looking Glass: http://51.178.241.196

Finland Looking Glass: http://135.181.7.254

What Operating Systems are available?
| CentOS 6.9 | CentOS 7.5 | CentOS7.6 | CentOS 7.7 | CentOS 8.1 | Ubuntu 17.10 | Ubuntu 18.04 | Ubuntu 18.10 | Ubuntu 19.04 | Debian 8.0 | Debian 8.7 | Debian 9.4 | Debian 10 | Windows Server 2016 Standard | Windows Server 2019 Standard | Windows 10 Pro | Fedora 19 | Fedora 20 | Fedora 21 | Fedora 27 | Suse 12.3 | Suse 13.1 | Suse 15.1 |Scientific 7.1 | Scientific 7.4

We also have a few turnkey ISOs available, and you can upload your own ISO image from our client area.

What is your refund policy?
We have a 7 day, no questions asked full refund policy. This is excluding our Lowend VPS range, which you can find more information about in our terms of service.

Can I upgrade my hardware resources?
Yes, you can upgrade your CPU, RAM and hard drive limits as well as order additional IPv6 addresses for free or IPv4 addresses for £1 a month, click here to see prices.

Other Resources.
Service Level Agreement
Terms Of Service
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Comments

  • Part of the Powerful Box = Your connection is not private
    Blog = Error establishing a database connection
    Server status = This site can’t be reached
    Looking glass = This site can’t be reached

    A few things to fix.

    Where words fail, music speaks. (Hans Christian Andersen)
    Adapt or perish, now as ever, is nature's inexorable imperative. (HG Wells)

  • PepePepe Member

    But that's not all, @sandanista. He should at least try to respond to customers. See his previous thread. Also, he says that there is 24/7/365, which is no true. There is no response on my ticket for more than 2 weeks and in the meantime, I tried to ping it.

    TL;DR: Just avoid this provider as much as you can even though prices might be incredible.
    No support, you'll get exactly zero emails about planned outages and customers are not priority for him. It's driven just by one man.

    Thanked by 3_MS_ kalimov622 Tsukihi
  • @Pepe said:
    But that's not all, @sandanista. He should at least try to respond to customers. See his previous thread. Also, he says that there is 24/7/365, which is no true. There is no response on my ticket for more than 2 weeks and in the meantime, I tried to ping it.

    TL;DR: Just avoid this provider as much as you can even though prices might be incredible.
    No support, you'll get exactly zero emails about planned outages and customers are not priority for him. It's driven just by one man.

    Yeah, I wanted to avoid saying all that again.

    Where words fail, music speaks. (Hans Christian Andersen)
    Adapt or perish, now as ever, is nature's inexorable imperative. (HG Wells)

  • _MS__MS_ Member

    @Pepe said: There is no response on my ticket for more than 2 weeks and in the meantime, I tried to ping it.

    31 days in my case.

  • PepePepe Member
    edited February 7

    It seems you are the winner :D :D, we should create a dispute on PayPal.

  • _MS__MS_ Member

    @Pepe said:
    It seems you are the winner :D :D, we should create a dispute on PayPal.

    My amount involved is very low so I won't be opening a dispute. But, if you had a bigger/costlier plan, then it makes sense for you to open a dispute. I just hope that the provider processes all the refund requests.

  • Today I finally got a refund from Lufthansa for a flight I booked Feb 20. I asked for a refund beginning of March. Yippee. Some good news for this thread, albeit slightly off topic.

    Thanked by 1Tsukihi

    Where words fail, music speaks. (Hans Christian Andersen)
    Adapt or perish, now as ever, is nature's inexorable imperative. (HG Wells)

  • starservicesstarservices Member, Provider

    @sandanista said:
    Part of the Powerful Box = Your connection is not private
    Blog = Error establishing a database connection
    Server status = This site can’t be reached
    Looking glass = This site can’t be reached

    A few things to fix.

    thank you for pointing this out I have resolved these issues

    @Pepe said:
    But that's not all, @sandanista. He should at least try to respond to customers. See his previous thread. Also, he says that there is 24/7/365, which is no true. There is no response on my ticket for more than 2 weeks and in the meantime, I tried to ping it.

    TL;DR: Just avoid this provider as much as you can even though prices might be incredible.
    No support, you'll get exactly zero emails about planned outages and customers are not priority for him. It's driven just by one man.

    I do to try my best to respond to everyone and I always answer when it comes to down time, I admit tickets for the last couple of weeks have been slow but they have been answered.

    regarding the last lot of downtime on node06 I admit I was quiet on giving information as Finland authorities had a warrant to take the server offline to retrieve data from the server. Hetzner wasn't told much about it and therefore could not tell me much about it.

    If I am honest with you I kept it quiet because I pooped myself a little bit and never had been in that situation before and did not want to be accused of getting in the way of any criminal investigations.

    Apart from this incident I believe I have gotten better on updating clients with issues.

  • starservicesstarservices Member, Provider

    Just a heads up folks I made a mistake on the French Special, am afraid its Intel Xeon 3.7Ghz not AMD Ryzen.

    Sorry for the mistake.

    Thanked by 2sandanista jugganuts
  • @starservices when do you plan to answer those tickets ? Mine is still there by 3 weeks.

    Will you give the money back for those Direct Admin services?

    Thanked by 1_MS_
  • _MS__MS_ Member

    @lovelyserver said:
    @starservices when do you plan to answer those tickets ? Mine is still there by 3 weeks.

    Will you give the money back for those Direct Admin services?

    Just forget about it. Seems like he's not interested in refunds. He should, at least, have given account credits, but no, not even that.

  • starservicesstarservices Member, Provider

    @lovelyserver said:
    @starservices when do you plan to answer those tickets ? Mine is still there by 3 weeks.

    Will you give the money back for those Direct Admin services?

    Hi,

    Sorry its taken so long to get to your ticket, since we stopped offering DirectAdmin we refunded over 95% of our customers so far. I am really sorry for the slow process and if you private message me with your ticket number I get it resolved today.

    This must of fixed itself by time I got up but thank you for mentioning I have increased PHP resources so it doesn't happen again.

    MS said:

    @lovelyserver said:
    @starservices when do you plan to answer those tickets ? Mine is still there by 3 weeks.

    Will you give the money back for those Direct Admin services?

    Just forget about it. Seems like he's not interested in refunds. He should, at least, have given account credits, but no, not even that.

    If you got a ticket open also please private message me with its number.

  • _MS__MS_ Member
    edited February 14

    @starservices said:
    If you got a ticket open also please private message me with its number.

    Done.

  • @starservices You have got a ticket (by few days) and a private message. I hope I am getting my money back if you don't want to continue the Direct Admin service.

  • Your UK servers are down again for nearly 12 hours without any notice whatsoever about what's going on and the same thing happened a day or two ago as well.

    Thanked by 1larmarat
  • @kalimov622 said:
    Your UK servers are down again for nearly 12 hours without any notice whatsoever about what's going on and the same thing happened a day or two ago as well.

    that is reason i am not ordering. i see lots of complains . i will skip this.

  • @amsaal said:

    @kalimov622 said:
    Your UK servers are down again for nearly 12 hours without any notice whatsoever about what's going on and the same thing happened a day or two ago as well.

    that is reason i am not ordering. i see lots of complains . i will skip this.

    As far as I understand there are not so many issues with the other nodes but UK location has been an absolute nightmare which is a bit odd considering he's just reselling OVH. Thing is the support is terrible as you can see from other comments and he doesn't seem to care too much if things go wrong, even more there was a post in one of these threads where he claimed his customers weren't that important if they signed up from one of these offers he is posting on LET which gave me a good laugh. Not that a customer paying full price gets different support whatsoever.
    Also, as far as I know there has been no compensation for any of the customers that experience these downtimes as apparently it's not worth it for him to compensate people for days of downtime which is too bad because I personally would have given the French Special a try.

    Thanked by 1amsaal
  • I have the German special. Good so far. But I agree his responses have been laughable at best sometimes.

  • Please reply ticket#187179 and give a refund soon.

  • @kalimov622 said:

    @amsaal said:

    @kalimov622 said:
    Your UK servers are down again for nearly 12 hours without any notice whatsoever about what's going on and the same thing happened a day or two ago as well.

    that is reason i am not ordering. i see lots of complains . i will skip this.

    As far as I understand there are not so many issues with the other nodes but UK location has been an absolute nightmare which is a bit odd considering he's just reselling OVH. Thing is the support is terrible as you can see from other comments and he doesn't seem to care too much if things go wrong, even more there was a post in one of these threads where he claimed his customers weren't that important if they signed up from one of these offers he is posting on LET which gave me a good laugh. Not that a customer paying full price gets different support whatsoever.
    Also, as far as I know there has been no compensation for any of the customers that experience these downtimes as apparently it's not worth it for him to compensate people for days of downtime which is too bad because I personally would have given the French Special a try.

    i do understand but when you order it has to be confident that there is no down times as i would use for game server for my friend who cannot afford a dedicated server from OVH. Thanks for your explanation .

    Thanked by 1kalimov622
  • Germany mode is ok for me. I have got that Germany special.

    But the support us terrible. Also I am still waiting for refund for that Direct Admin which lasts for just one month.

  • @lovelyserver said:
    Germany mode is ok for me. I have got that Germany special.

    But the support us terrible. Also I am still waiting for refund for that Direct Admin which lasts for just one month.

    if you prvt message him with #ticket number i think he can look and solve ur problem regarding refund as he says 95% of customer has been refunded .

  • @amsaal I did thank few days ago. Still not sorted out.

  • @lovelyserver said:
    @amsaal I did thank few days ago. Still not sorted out.

    right, I wish you luck that you get sorted out soon. keep trying . its your money and you have the right to take it back if things not going your way in accordance with their product terms and policies.

  • govac8govac8 Member
    edited February 25

    Here is a short review.

    I use @starservices VPS from September 4th, 2020, got AMD Ryzen 9 3900 in Germany.

    Here is a bench:

    [[email protected] ~]# curl -sL yabs.sh | bash -s -- -r
    # ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
    #              Yet-Another-Bench-Script              #
    #                     v2020-12-29                    #
    # https://github.com/masonr/yet-another-bench-script #
    # ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
    
    Thu Feb 25 15:32:15 UTC 2021
    
    Basic System Information:
    ---------------------------------
    Processor  : AMD Ryzen 9 3900 12-Core Processor
    CPU cores  : 2 @ 3094.188 MHz
    AES-NI     : ✔ Enabled
    VM-x/AMD-V : ❌ Disabled
    RAM        : 1.8 GiB
    Swap       : 255.0 MiB
    Disk       : 48.9 GiB
    
    fio Disk Speed Tests (Mixed R/W 50/50):
    ---------------------------------
    Block Size | 4k            (IOPS) | 64k           (IOPS)
      ------   | ---            ----  | ----           ---- 
    Read       | 73.54 MB/s   (18.3k) | 604.52 MB/s   (9.4k)
    Write      | 73.73 MB/s   (18.4k) | 607.70 MB/s   (9.4k)
    Total      | 147.27 MB/s  (36.8k) | 1.21 GB/s    (18.9k)
               |                      |                     
    Block Size | 512k          (IOPS) | 1m            (IOPS)
      ------   | ---            ----  | ----           ---- 
    Read       | 1.01 GB/s     (1.9k) | 1.05 GB/s     (1.0k)
    Write      | 1.07 GB/s     (2.0k) | 1.12 GB/s     (1.0k)
    Total      | 2.08 GB/s     (4.0k) | 2.17 GB/s     (2.1k)
    
    iperf3 Network Speed Tests (IPv4):
    ---------------------------------
    Provider        | Location (Link)           | Send Speed      | Recv Speed     
                    |                           |                 |                
    Clouvider       | London, UK (10G)          | 935 Mbits/sec   | 610 Mbits/sec  
    Online.net      | Paris, FR (10G)           | 938 Mbits/sec   | 698 Mbits/sec  
    Clouvider       | NYC, NY, US (10G)         | 71.5 Mbits/sec  | 293 Mbits/sec  
    
    Geekbench 5 Benchmark Test:
    ---------------------------------
    Test            | Value                         
                    |                               
    Single Core     | 761                           
    Multi Core      | 1285                          
    Full Test       | https://browser.geekbench.com/v5/cpu/6686206
    
    

    So stable. I do not remember any downtime from their side.

    [[email protected] ~]# uptime
     15:39:14 up 149 days,  3:59,  1 user,  load average: 0.10, 0.32, 0.21
    

    I've got few downtimes only when I deploy new stuff.

    Thank you for providing 99,9 (read it as 100) uptime and quality service.

    P.S. I haven't contacted support, can't say anything about it.

    Thanked by 1starservices
  • starservicesstarservices Member, Provider

    @govac8 said:
    Here is a short review.

    I use @starservices VPS from September 4th, 2020, got AMD Ryzen 9 3900 in Germany.

    Here is a bench:

    [[email protected] ~]# curl -sL yabs.sh | bash -s -- -r
    # ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
    #              Yet-Another-Bench-Script              #
    #                     v2020-12-29                    #
    # https://github.com/masonr/yet-another-bench-script #
    # ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
    
    Thu Feb 25 15:32:15 UTC 2021
    
    Basic System Information:
    ---------------------------------
    Processor  : AMD Ryzen 9 3900 12-Core Processor
    CPU cores  : 2 @ 3094.188 MHz
    AES-NI     : ✔ Enabled
    VM-x/AMD-V : ❌ Disabled
    RAM        : 1.8 GiB
    Swap       : 255.0 MiB
    Disk       : 48.9 GiB
    
    fio Disk Speed Tests (Mixed R/W 50/50):
    ---------------------------------
    Block Size | 4k            (IOPS) | 64k           (IOPS)
      ------   | ---            ----  | ----           ---- 
    Read       | 73.54 MB/s   (18.3k) | 604.52 MB/s   (9.4k)
    Write      | 73.73 MB/s   (18.4k) | 607.70 MB/s   (9.4k)
    Total      | 147.27 MB/s  (36.8k) | 1.21 GB/s    (18.9k)
               |                      |                     
    Block Size | 512k          (IOPS) | 1m            (IOPS)
      ------   | ---            ----  | ----           ---- 
    Read       | 1.01 GB/s     (1.9k) | 1.05 GB/s     (1.0k)
    Write      | 1.07 GB/s     (2.0k) | 1.12 GB/s     (1.0k)
    Total      | 2.08 GB/s     (4.0k) | 2.17 GB/s     (2.1k)
    
    iperf3 Network Speed Tests (IPv4):
    ---------------------------------
    Provider        | Location (Link)           | Send Speed      | Recv Speed     
                    |                           |                 |                
    Clouvider       | London, UK (10G)          | 935 Mbits/sec   | 610 Mbits/sec  
    Online.net      | Paris, FR (10G)           | 938 Mbits/sec   | 698 Mbits/sec  
    Clouvider       | NYC, NY, US (10G)         | 71.5 Mbits/sec  | 293 Mbits/sec  
    
    Geekbench 5 Benchmark Test:
    ---------------------------------
    Test            | Value                         
                    |                               
    Single Core     | 761                           
    Multi Core      | 1285                          
    Full Test       | https://browser.geekbench.com/v5/cpu/6686206
    
    

    So stable. I do not remember any downtime from their side.

    [[email protected] ~]# uptime
     15:39:14 up 149 days,  3:59,  1 user,  load average: 0.10, 0.32, 0.21
    

    I've got few downtimes only when I deploy new stuff.

    Thank you for providing 99,9 (read it as 100) uptime and quality service.

    P.S. I haven't contacted support, can't say anything about it.

    Thank you for the feedback, regarding downtime we have had with node02 people should of received an email now explaining how we going to get a new node to replace it.

  • @starservices said: Thank you for the feedback, regarding downtime we have had with node02 people should of received an email now explaining how we going to get a new node to replace it.

    The question is: why did it take you nearly half a year to investigate that? That node has been a roller coaster for many months with ridiculous downtimes of nearly 24 hours in one go.
    Also, are you going to compensate at all those who experienced these downtimes?

  • starservicesstarservices Member, Provider

    @kalimov622 said:

    @starservices said: Thank you for the feedback, regarding downtime we have had with node02 people should of received an email now explaining how we going to get a new node to replace it.

    The question is: why did it take you nearly half a year to investigate that? That node has been a roller coaster for many months with ridiculous downtimes of nearly 24 hours in one go.
    Also, are you going to compensate at all those who experienced these downtimes?

    To be fair it hasn't been an issue for half a year, a long time yes the pass 3 months its started getting issues. Regarding compensation I want to sort all that out on after the migration process, however I will be changing the ToS for those with special offers with me as some people are literally crying over pennies and I got other priorities.

    I got paid monthly customers that just want stability then I got customers that pay me £22 a year for a 4GB RAM VPS that want my blood for compensation.

  • @starservices why do you charge money for cancelled services?

    Also, when do you give the money back for those admin services? More than a month opened ticket, direct messages here...

    PayPal dispute is the next step.

  • @starservices said:

    @kalimov622 said:

    @starservices said: Thank you for the feedback, regarding downtime we have had with node02 people should of received an email now explaining how we going to get a new node to replace it.

    The question is: why did it take you nearly half a year to investigate that? That node has been a roller coaster for many months with ridiculous downtimes of nearly 24 hours in one go.
    Also, are you going to compensate at all those who experienced these downtimes?

    To be fair it hasn't been an issue for half a year, a long time yes the pass 3 months its started getting issues. Regarding compensation I want to sort all that out on after the migration process, however I will be changing the ToS for those with special offers with me as some people are literally crying over pennies and I got other priorities.

    I got paid monthly customers that just want stability then I got customers that pay me £22 a year for a 4GB RAM VPS that want my blood for compensation.

    I have a very simple solution for you then: don't do any special offers or any other offer that is unsustainable for your business.

    You have been posting these yearly deals dozens of times here in LET and now you're telling them they are crying over pennies and that you have other priorities?

    @starservices said: I got paid monthly customers that just want stability then I got customers that pay me £22 a year for a 4GB RAM VPS that want my blood for compensation.

    Pretty sure that's exactly what all your customers want, right? People are complaining in your threads because of downtime, bad support and not receiving their promised refunds.

    I couldn't find any £22 yearly plans with 4GB RAM but this is irrelevant anyway, the point is if you only want paid monthly customers then don't advertise the cheaper plans here and complain about it later and if you do then be professional about it and don't give them the middle finger saying they are less important than those paying regular prices.

  • starservicesstarservices Member, Provider

    @kalimov622 said:

    @starservices said:

    @kalimov622 said:

    @starservices said: Thank you for the feedback, regarding downtime we have had with node02 people should of received an email now explaining how we going to get a new node to replace it.

    The question is: why did it take you nearly half a year to investigate that? That node has been a roller coaster for many months with ridiculous downtimes of nearly 24 hours in one go.
    Also, are you going to compensate at all those who experienced these downtimes?

    To be fair it hasn't been an issue for half a year, a long time yes the pass 3 months its started getting issues. Regarding compensation I want to sort all that out on after the migration process, however I will be changing the ToS for those with special offers with me as some people are literally crying over pennies and I got other priorities.

    I got paid monthly customers that just want stability then I got customers that pay me £22 a year for a 4GB RAM VPS that want my blood for compensation.

    I have a very simple solution for you then: don't do any special offers or any other offer that is unsustainable for your business.

    You have been posting these yearly deals dozens of times here in LET and now you're telling them they are crying over pennies and that you have other priorities?

    @starservices said: I got paid monthly customers that just want stability then I got customers that pay me £22 a year for a 4GB RAM VPS that want my blood for compensation.

    Pretty sure that's exactly what all your customers want, right? People are complaining in your threads because of downtime, bad support and not receiving their promised refunds.

    I couldn't find any £22 yearly plans with 4GB RAM but this is irrelevant anyway, the point is if you only want paid monthly customers then don't advertise the cheaper plans here and complain about it later and if you do then be professional about it and don't give them the middle finger saying they are less important than those paying regular prices.

    I did not mean it like about more expensive customers are more important. Am simply saying their is customers paying more that just want to resolve stability first, it is annoying when you got a node down and you got a customer arguing with you that they want their 0.27p now!

    @lovelyserver said:
    @starservices why do you charge money for cancelled services?

    Also, when do you give the money back for those admin services? More than a month opened ticket, direct messages here...

    PayPal dispute is the next step.

    I am not in control of your PayPal subscriptions only you can cancel them from your account, I assume your the guy the opened a ticket this morning.

    Happy to refund you back and I answer your ticket when I have.

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