Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Advertise on LowEndTalk.com
OVH/Kimsufi stabbing existing customers in the chest, forget your back!
New on LowEndTalk? Please read our 'Community Rules' by clicking on it in the right menu!

OVH/Kimsufi stabbing existing customers in the chest, forget your back!

Hey Guys,

For those who have not noticed... Kimsufi raised prices on their dedis by a few dollars, talking about how they are aiming to provide better services, etc. to their customers a few months ago. For example, my atom went to $7.99/month. Then shortly after, they dropped prices for same servers to $4.99/month. When I consulted them on the price change, they said they cannot price match. Instead, you have to cancel existing plan and then buy it again (paying setup fee again). This has increased overhead for them, but they are just milking us for more setup fees in my perspective, or charging existing customers more.

Bit of a shit play in my opinion. What do you think?

What shall we do?
  1. Ah fuck it, it's idling away so just keep paying $3/month more, per server111 votes
    1. Be a wimp and cancel, and then wait to rebuy server when in stock
      22.52%
    2. Boycott!! We can't trust them.
      33.33%
    3. Make an in person visit and start a protest
      19.82%
    4. Huh, look at that, I need a bigger server for my porn anyways
      24.32%
«1

Comments

  • Which Atom?

  • When mcdonalds has a sale they dont refund prior purchases. When you buy somerhing on monthly plan they dont give you new rate. You basically are whining over marketing used everywhere

  • RizRiz Member

    @OmgpleaseRead said:
    When mcdonalds has a sale they dont refund prior purchases. When you buy somerhing on monthly plan they dont give you new rate. You basically are whining over marketing used everywhere

    Do you have a monthly subscription to McDonalds?

  • @Riz said:

    @OmgpleaseRead said:
    When mcdonalds has a sale they dont refund prior purchases. When you buy somerhing on monthly plan they dont give you new rate. You basically are whining over marketing used everywhere

    Do you have a monthly subscription to McDonalds?

    Everyone knows to pay 3 yearly in advance to lock in prices

  • @Riz said:

    @OmgpleaseRead said:
    When mcdonalds has a sale they dont refund prior purchases. When you buy somerhing on monthly plan they dont give you new rate. You basically are whining over marketing used everywhere

    Do you have a monthly subscription to McDonalds?

    https://www.businessinsider.com/mcdonalds-gold-card-holders-history-2018-8

    I like what she said, not what it means.

  • JohnMiller92JohnMiller92 Member
    edited October 2018

    When I consulted them on the price change, they said they cannot price match. Instead, you have to cancel existing plan and then buy it again (paying setup fee again).

    This seems really scummy. But is there any proof they are doing that though? I've contacted them by email before and they seem really nice.

  • Same here, went from 35 to 48 without notice. Opened a ticket but couldn't do any.

  • move to hetzner ... end of story... for now.

    Thanked by 3Tumbleguy1 eol luper769
    • do not prepay > 1 year and check for reviews/support
    • only use monthly from a provider operating < 1 year 🍆
  • XeiXei Member
    edited October 2018

    It's scummy as they raised the price only to drop it for the same product. They're giving their older customers the shaft. I noticed the same happened with mine but I can't be bothered. I spend so much on idle servers it's ridiculous probably like $60 for total unused. I was trying to count it all and gave up. I'm too damn lazy. I'll probably pick up a KS-2 anyway they're refreshed hardware?

  • They increased pricing across the board, it was announced to customers - they then started to offer cheaper servers again (in some cases).

    If you're unhappy and wanna save $3 per month then wait for the box to come in stock and migrate things and save your $3.

    I also think it sucks that providers give discounts to new orders sometimes and the same discount doesn't apply to existing orders, maybe we should also boycott all providers that does recurring discounts, it's not fair for those people that don't wanna migrate their stuff.

    to be honest, I think it's kind of silly to create a thread on LET because you feel scammed due to $3 per month.

    Good you don't have to pay a decent amount of money to a provider and see a 2% increase yearly because of inflation rates, where 2% is a few hundred euro per month.

    If those $3 impacted your life so much, you wouldn't even waste the 3 minutes it took you to write the post, because the 3 minutes could have been spend on more important things, such as migrating your stuff to a $3/month cheaper server.

    We're talking about big cash here, clearly.

    Look for a better and cheaper provider if you're unhappy - maybe check novadedi.net for cheap stuff.

    Thanked by 1that_guy
  • @huntercop said: For those who have not noticed... Kimsufi raised prices on their dedis by a few dollars, talking about how they are aiming to provide better services, etc. to their customers a few months ago. For example, my atom went to $7.99/month. Then shortly after, they dropped prices for same servers to $4.99/month.

    Just curious, could you be more specific? Do you have a KS-2 or a KS-3? The current regular prices for these are €4,99 (KS-2) and €7,99 (KS-3), respectively (before VAT).

    Are you saying that you have a KS-2 and that you're now paying €7,99 for it? Try to be more specific, otherwise it seems like you're trying to be sensationalist.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • Well, my Atom from 2013, which has the same specs as the current KS1, costs more.
    3.99 + VAT vs 5.99 + VAT

    Initially, the Atom was 2.99 + VAT, in 2013.
    OVH is known, for not reducing old servers price, so if you bought it then, the price can only increase, not decrease.

    Not to mention of the setup fee, which keeps users away from switching, only pays off if you keep the server like another year.

    Thanked by 1Xei
  • angstromangstrom Member
    edited October 2018

    @Neoon said: Well, my Atom from 2013, which has the same specs as the current KS1, costs more.
    3.99 + VAT vs 5.99 + VAT

    Initially, the Atom was 2.99 + VAT, in 2013.
    OVH is known, for not reducing old servers price, so if you bought it then, the price can only increase, not decrease.

    Okay, if I understand well, you originally bought in 2013 a KS-1 for €2,99 + VAT, have kept it since then, and you now pay €5,99 + VAT for it? The specs are exactly the same? By the way, was €2,99 for a KS-1 in 2013 a promotional price? If yes, what was the regular price at that time?

    I agree that if the regular price of the KS-1 is currently €3,99 + VAT, then it's not so great that someone who bought a KS-1 in 2013 is now paying €5,99 + VAT.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • @Neoon: At the same time, if the specs of the product called "KS-1" have changed in any way, Kimsufi could try to argue that that was a different product (despite the same name), and so the regular price now doesn't necessarily apply to that (former) product.

    Just trying to make sense of their decision ...

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • NeoonNeoon Member
    edited October 2018

    @angstrom said:
    Okay, if I understand well, you originally bought in 2013 a KS-1 for €2,99 + VAT, have kept it since then, and you now pay €5,99 + VAT for it?

    Yes.

    The specs are exactly the same?

    Yes

    By the way, was €2,99 for a KS-1 in 2013 a promotional price?

    No
    https://lowendbox.com/blog/kimsufi-e2-99month-2gb-atom-dedicated-server-in-roubaix-france/

    If yes, what was the regular price at that time?

    Yes

  • @Neoon: Okay, I see, not so great.

    I think that the OP's (= @huntercop's) case is a little different, because he mentions different prices, but I guess that the phenomenon is the same.

    Does OVH also have this practice, or is it Kimsufi more specifically?

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • Yeah, they shouldn't have raised that price by more than €1, which would match the current regular price.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • deankdeank Member, Troll

    It sucks, I know.

    But how do you guys deal with inflation in real world?

    I have not created a single thread. Verify it if you dare.

  • @deank said:
    It sucks, I know.

    But how do you guys deal with inflation in real world?

    Well, the problem in this case isn't really inflation per se.

    It does seem odd to charge long-standing customers €5,99/month for product P, whereas at the beginning they paid €2,99/month for P, but to charge new customers €3,99/month for P, where €3,99/month is now the regular price (not a promotional price).

    Thanked by 1Yura

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • deankdeank Member, Troll

    I know that.

    I was just asking the question.

    I have not created a single thread. Verify it if you dare.

  • @deank said:
    I know that.

    I was just asking the question.

    Inflation works for everyone across the board. How I deal with it? Printing Monopoly money and watching Breaking Bad.

    Thanked by 1eol
  • @deank said:
    It sucks, I know.

    But how do you guys deal with inflation in real world?

    I pay for rent, groceries, water and gas 3 years in advance.

  • just cancel it all and get over it

  • hetzner boxes to the rescue :smiley:

    Thanked by 1eol

    https://retas.io/ | Vulnerability Assessment - Penetration Testing

  • They have updated their prices and now Kimsufi cost 59.50 € per yer (with 24 % VAT). I want know if there are some cheaper alternatives available?

  • Vova1234Vova1234 Member, Provider

    @tux said:
    They have updated their prices and now Kimsufi cost 59.50 € per yer (with 24 % VAT). I want know if there are some cheaper alternatives available?

    Because you need to move to a different server configuration, it is even cheaper.

    My Hosting: ABCVG.net

  • Only setup fee a worse thing prevent from do these steps. Never buy if provider asking for setup fee over monthly charges. Better to boycott setup fee and ID checking.

    Lorem Ipsum Dolor Sit Amet

  • Why ovh when you can hetzner?

    ˙ɹǝuzʇǝɥ

  • When I consulted them on the price change, they said they cannot price match.

    This has always been like; at least for the last 10+ years (since I am with them). So, yes it's annoying, but this is their terms, and it's widely known. So when you get a server with them, you perfectly know that your leasing will never be lowered, and, every few year may increase by some $. This is (in)famous, but it's know.

    As for setup fees, there was a time where each refresh of their offers were so much better than the previous ones, that people were migrating in mass , so they set up fees, to limit this. Some were also abusing of the ease to switch server, frequently, (as usual, because of some abusers, everybody pay).

    I do agree that, there should be a mechanism to get ride of setup fees, like for example, of a quarterly payment or yearly payment. Or even on KS which are very old hardware.

    Good Night and Good Luck :sleeping:

  • eol said: Why ovh when you can hetzner?

    For me Hetzner charges the Russian VAT, and OVH doesn't. In fact nobody else on the LE* market does (Online.net, OneProvider, FirstHeberg, Linode, DigitalOcean, etc, etc...), only Hetzner. So they are not only supporting the corrupt kleptocracy of Putin's government (if they even transfer the VAT and not simply pocketing it), but also 20% more expensive. For me that's enough of a reason to never consider anything from Hetzner, no matter what.

  • Ah ok.
    Didn't knew that.

    ˙ɹǝuzʇǝɥ

  • @rm_ said:

    eol said: Why ovh when you can hetzner?

    For me Hetzner charges the Russian VAT, and OVH doesn't. In fact nobody else on the LE* market does (Online.net, OneProvider, FirstHeberg, Linode, DigitalOcean, etc, etc...), only Hetzner. So they are not only supporting the corrupt kleptocracy of Putin's government (if they even transfer the VAT and not simply pocketing it), but also 20% more expensive. For me that's enough of a reason to never consider anything from Hetzner, no matter what.

    Interesting, I don't think that there's a law that requires Hetzner to collect Russian VAT from their customers in Russia, so this sounds like a special request to Hetzner from the Russian government. Curious.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • HukinHukin Member
    edited November 2018

    eol said: Why ovh when you can hetzner?

    OVH never ask for something more that make payment. Hetzner like to lock accounts and go trough verification routine.

    rm_ said: rm_

    Did you know about Hetzner a formally a Germany-Ukraine hosting company, with many Ukrainian employers )

    Lorem Ipsum Dolor Sit Amet

  • If you stay with them for now and they increase prices again, forcing you to switch to a different server company, you will have stayed and paid more for nothing. OVH doesn't have any special features or advantages to my knowledge, besides maybe the DDoS protection, which only ever blocked legitimate traffic for me, so I'd switch to contabo/Hetzner.

  • OVH doesn't have any special features or advantages to my knowledge

    For my needs, OVH is a lot cheaper than Hetzner, but one advantage I can see is that, from one account, and one billing system in your currency, you can deploy VPS, dedicated servers, etc... at different datacenters in different countries.

    Thanked by 1gol3m

    Good Night and Good Luck :sleeping:

  • @Hukin said:
    OVH never ask for something more that make payment. Hetzner like to lock accounts and go trough verification routine.

    I always use their auction servers, 16 minutes from ordering to log in has been the record so far. Longest time has been like 2 hours. They never wanted anything but money from me. No account locks but fast processing for me at least.

    ˙ɹǝuzʇǝɥ

  • @eol said:
    They never wanted anything but money from me.

    Ideal relationship <3

    Thanked by 3eol Hukin maverickp
  • Yura said: Ideal relationship

    I think he's in laws :smiley:

    Lorem Ipsum Dolor Sit Amet

  • gol3mgol3m Member
    edited November 2018

    @SteveMC said:
    For my needs, OVH is a lot cheaper than Hetzner, but one advantage I can see is that, from one account, and one billing system in your currency, you can deploy VPS, dedicated servers, etc... at different datacenters in different countries.

    Huh.. I remember creating separate accounts for SYS, kimsufi, and OVH directly. And billing/payment was manual (no subscription).

  • SteveMCSteveMC Member
    edited November 2018

    Huh.. I remember creating separate accounts for SYS, kimsufi, and OVH directly.

    Yes; indeed. I do have my KS and OVH servers at the same account, because it was before the parting of the sea. And in a near future all will be reunited again.

    And billing/payment was manual (no subscription).

    hum, my payment method is charged automatically for renewal,... which I don't like, I prefer to pay manually and not to be charged abusively :)

    Thanked by 1gol3m

    Good Night and Good Luck :sleeping:

  • @Hukin said:

    Yura said: Ideal relationship

    I think he's in laws :smiley:

    Jesus christ, you're the new mailinbox. Need a decoder ring to understand you.

  • I have a FR KS-2E (I think that's what is now called the KS-3) that was 7.99 euro when I got it on "promo", then they raised the price to 8.99 (so that's what I'm paying now), then they made the regular price 7.99 again. And I think there was another promo at 6.99. I didn't cancel because they introduced the SYS ARM storage servers as a "regular" product and I figured I'd get around to migrating to one of those, except they quietly stopped selling those (one shows up now and then). And of course there is the requirement to enroll separate accounts for OVH, Kimsufi, and SYS in EU and US (I mean the "US" for BHS servers, there's a separate one for the actual US servers). Can OVH get its act together please?

    I plan to ditch the KS-2E soon, it's just a matter of migrating the contents someplace.

    Thanked by 1Xei

    #lexit spread the word.

  • solairesolaire Member
    edited November 2018

    Ditched my old KS-1 that was priced at 5.99 ex. VAT just today (used to be 4.99 and is now priced at 3.99). Got a contabo vps instead and couldn't be more happier, better speed at lower cost. Might pick up a Netcup box if they run any good promotions on black Friday, as their networking seems to be a lot better. But for a development / Nextcloud box, it's running great.

    Thanked by 2Xei Shazan
  • bacloudbacloud Member, Provider

    Ovh/KS, Online and next will be Hetzner. Please save my words.

    Thanked by 1Clouvider

    High quality VPS just from $2.80 LT/NL/USA
    Need Custom server? Please contact us [email protected] or Skype Andrius.Bacoud

  • TimboJones said: Jesus christ, you're the new mailinbox.

    Nope, I do not ask for free dealz.. Just having fun..

    Lorem Ipsum Dolor Sit Amet

  • @Hukin said:

    TimboJones said: Jesus christ, you're the new mailinbox.

    Nope, I do not ask for free dealz.. Just having fun..

    No, I mean you don't make sense.

  • @bacloud said:
    Ovh/KS, Online and next will be Hetzner. Please save my words.

    It already happend, the demand on the auction rised apparently.
    There is no more a 20.17 i7 with 32gig, it costs at least 24EUR now and rising.

  • bacloudbacloud Member, Provider

    @Neoon said:

    @bacloud said:
    Ovh/KS, Online and next will be Hetzner. Please save my words.

    It already happend, the demand on the auction rised apparently.
    There is no more a 20.17 i7 with 32gig, it costs at least 24EUR now and rising.

    So I am too late ;)
    People do not want to work for free, wages are very high in Germany, France, so it is a miracle how they can sell servers so cheap.

    High quality VPS just from $2.80 LT/NL/USA
    Need Custom server? Please contact us [email protected] or Skype Andrius.Bacoud

  • TimboJones said: No, I mean you don't make sense.

    Don;t care really. No brights no fun

    Thanked by 1eol

    Lorem Ipsum Dolor Sit Amet

  • Not seeing a huge issue here, I have 2x Kimsufi 2Gs that were absurdly underpriced at £35/year inc VAT, now they're just underpriced at £50/year.

    The KS-1 actually works out as more expensive, at around £51/year, as they no longer offer a discount for paying yearly (2 free months).

    No reason not to keep the 2G, especially considering the stronger single core performance of the Celeron 220 compared to the Atom D425.

Sign In or Register to comment.