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OVH/Kimsufi stabbing existing customers in the chest, forget your back!
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OVH/Kimsufi stabbing existing customers in the chest, forget your back!

Hey Guys,

For those who have not noticed... Kimsufi raised prices on their dedis by a few dollars, talking about how they are aiming to provide better services, etc. to their customers a few months ago. For example, my atom went to $7.99/month. Then shortly after, they dropped prices for same servers to $4.99/month. When I consulted them on the price change, they said they cannot price match. Instead, you have to cancel existing plan and then buy it again (paying setup fee again). This has increased overhead for them, but they are just milking us for more setup fees in my perspective, or charging existing customers more.

Bit of a shit play in my opinion. What do you think?

What shall we do?
  1. Ah fuck it, it's idling away so just keep paying $3/month more, per server111 votes
    1. Be a wimp and cancel, and then wait to rebuy server when in stock
      22.52%
    2. Boycott!! We can't trust them.
      33.33%
    3. Make an in person visit and start a protest
      19.82%
    4. Huh, look at that, I need a bigger server for my porn anyways
      24.32%
«1

Comments

  • Which Atom?

  • When mcdonalds has a sale they dont refund prior purchases. When you buy somerhing on monthly plan they dont give you new rate. You basically are whining over marketing used everywhere

  • RizRiz Member

    @OmgpleaseRead said:
    When mcdonalds has a sale they dont refund prior purchases. When you buy somerhing on monthly plan they dont give you new rate. You basically are whining over marketing used everywhere

    Do you have a monthly subscription to McDonalds?

  • @Riz said:

    @OmgpleaseRead said:
    When mcdonalds has a sale they dont refund prior purchases. When you buy somerhing on monthly plan they dont give you new rate. You basically are whining over marketing used everywhere

    Do you have a monthly subscription to McDonalds?

    Everyone knows to pay 3 yearly in advance to lock in prices

  • @Riz said:

    @OmgpleaseRead said:
    When mcdonalds has a sale they dont refund prior purchases. When you buy somerhing on monthly plan they dont give you new rate. You basically are whining over marketing used everywhere

    Do you have a monthly subscription to McDonalds?

    https://www.businessinsider.com/mcdonalds-gold-card-holders-history-2018-8

  • JohnMiller92JohnMiller92 Member
    edited October 2018

    When I consulted them on the price change, they said they cannot price match. Instead, you have to cancel existing plan and then buy it again (paying setup fee again).

    This seems really scummy. But is there any proof they are doing that though? I've contacted them by email before and they seem really nice.

  • Same here, went from 35 to 48 without notice. Opened a ticket but couldn't do any.

  • move to hetzner ... end of story... for now.

    Thanked by 3Tumbleguy1 eol luper769
  • XeiXei Member
    edited October 2018

    It's scummy as they raised the price only to drop it for the same product. They're giving their older customers the shaft. I noticed the same happened with mine but I can't be bothered. I spend so much on idle servers it's ridiculous probably like $60 for total unused. I was trying to count it all and gave up. I'm too damn lazy. I'll probably pick up a KS-2 anyway they're refreshed hardware?

  • They increased pricing across the board, it was announced to customers - they then started to offer cheaper servers again (in some cases).

    If you're unhappy and wanna save $3 per month then wait for the box to come in stock and migrate things and save your $3.

    I also think it sucks that providers give discounts to new orders sometimes and the same discount doesn't apply to existing orders, maybe we should also boycott all providers that does recurring discounts, it's not fair for those people that don't wanna migrate their stuff.

    to be honest, I think it's kind of silly to create a thread on LET because you feel scammed due to $3 per month.

    Good you don't have to pay a decent amount of money to a provider and see a 2% increase yearly because of inflation rates, where 2% is a few hundred euro per month.

    If those $3 impacted your life so much, you wouldn't even waste the 3 minutes it took you to write the post, because the 3 minutes could have been spend on more important things, such as migrating your stuff to a $3/month cheaper server.

    We're talking about big cash here, clearly.

    Look for a better and cheaper provider if you're unhappy - maybe check novadedi.net for cheap stuff.

    Thanked by 1that_guy
  • @huntercop said: For those who have not noticed... Kimsufi raised prices on their dedis by a few dollars, talking about how they are aiming to provide better services, etc. to their customers a few months ago. For example, my atom went to $7.99/month. Then shortly after, they dropped prices for same servers to $4.99/month.

    Just curious, could you be more specific? Do you have a KS-2 or a KS-3? The current regular prices for these are €4,99 (KS-2) and €7,99 (KS-3), respectively (before VAT).

    Are you saying that you have a KS-2 and that you're now paying €7,99 for it? Try to be more specific, otherwise it seems like you're trying to be sensationalist.

  • NeoonNeoon Community Contributor, Veteran

    Well, my Atom from 2013, which has the same specs as the current KS1, costs more.
    3.99 + VAT vs 5.99 + VAT

    Initially, the Atom was 2.99 + VAT, in 2013.
    OVH is known, for not reducing old servers price, so if you bought it then, the price can only increase, not decrease.

    Not to mention of the setup fee, which keeps users away from switching, only pays off if you keep the server like another year.

    Thanked by 1Xei
  • angstromangstrom Moderator
    edited October 2018

    @Neoon said: Well, my Atom from 2013, which has the same specs as the current KS1, costs more.
    3.99 + VAT vs 5.99 + VAT

    Initially, the Atom was 2.99 + VAT, in 2013.
    OVH is known, for not reducing old servers price, so if you bought it then, the price can only increase, not decrease.

    Okay, if I understand well, you originally bought in 2013 a KS-1 for €2,99 + VAT, have kept it since then, and you now pay €5,99 + VAT for it? The specs are exactly the same? By the way, was €2,99 for a KS-1 in 2013 a promotional price? If yes, what was the regular price at that time?

    I agree that if the regular price of the KS-1 is currently €3,99 + VAT, then it's not so great that someone who bought a KS-1 in 2013 is now paying €5,99 + VAT.

  • @Neoon: At the same time, if the specs of the product called "KS-1" have changed in any way, Kimsufi could try to argue that that was a different product (despite the same name), and so the regular price now doesn't necessarily apply to that (former) product.

    Just trying to make sense of their decision ...

  • NeoonNeoon Community Contributor, Veteran
    edited October 2018

    @angstrom said:
    Okay, if I understand well, you originally bought in 2013 a KS-1 for €2,99 + VAT, have kept it since then, and you now pay €5,99 + VAT for it?

    Yes.

    The specs are exactly the same?

    Yes

    By the way, was €2,99 for a KS-1 in 2013 a promotional price?

    No
    https://lowendbox.com/blog/kimsufi-e2-99month-2gb-atom-dedicated-server-in-roubaix-france/

    If yes, what was the regular price at that time?

    Yes

  • @Neoon: Okay, I see, not so great.

    I think that the OP's (= @huntercop's) case is a little different, because he mentions different prices, but I guess that the phenomenon is the same.

    Does OVH also have this practice, or is it Kimsufi more specifically?

  • Yeah, they shouldn't have raised that price by more than €1, which would match the current regular price.

  • deankdeank Member, Troll

    It sucks, I know.

    But how do you guys deal with inflation in real world?

  • @deank said:
    It sucks, I know.

    But how do you guys deal with inflation in real world?

    Well, the problem in this case isn't really inflation per se.

    It does seem odd to charge long-standing customers €5,99/month for product P, whereas at the beginning they paid €2,99/month for P, but to charge new customers €3,99/month for P, where €3,99/month is now the regular price (not a promotional price).

    Thanked by 1Yura
  • deankdeank Member, Troll

    I know that.

    I was just asking the question.

  • @deank said:
    I know that.

    I was just asking the question.

    Inflation works for everyone across the board. How I deal with it? Printing Monopoly money and watching Breaking Bad.

    Thanked by 1eol
  • @deank said:
    It sucks, I know.

    But how do you guys deal with inflation in real world?

    I pay for rent, groceries, water and gas 3 years in advance.

  • just cancel it all and get over it

  • hetzner boxes to the rescue :smiley:

    Thanked by 1eol
  • They have updated their prices and now Kimsufi cost 59.50 € per yer (with 24 % VAT). I want know if there are some cheaper alternatives available?

  • Vova1234Vova1234 Member, Patron Provider

    @tux said:
    They have updated their prices and now Kimsufi cost 59.50 € per yer (with 24 % VAT). I want know if there are some cheaper alternatives available?

    Because you need to move to a different server configuration, it is even cheaper.

  • Only setup fee a worse thing prevent from do these steps. Never buy if provider asking for setup fee over monthly charges. Better to boycott setup fee and ID checking.

  • Why ovh when you can hetzner?

  • When I consulted them on the price change, they said they cannot price match.

    This has always been like; at least for the last 10+ years (since I am with them). So, yes it's annoying, but this is their terms, and it's widely known. So when you get a server with them, you perfectly know that your leasing will never be lowered, and, every few year may increase by some $. This is (in)famous, but it's know.

    As for setup fees, there was a time where each refresh of their offers were so much better than the previous ones, that people were migrating in mass , so they set up fees, to limit this. Some were also abusing of the ease to switch server, frequently, (as usual, because of some abusers, everybody pay).

    I do agree that, there should be a mechanism to get ride of setup fees, like for example, of a quarterly payment or yearly payment. Or even on KS which are very old hardware.

  • rm_rm_ IPv6 Advocate, Veteran

    eol said: Why ovh when you can hetzner?

    For me Hetzner charges the Russian VAT, and OVH doesn't. In fact nobody else on the LE* market does (Online.net, OneProvider, FirstHeberg, Linode, DigitalOcean, etc, etc...), only Hetzner. So they are not only supporting the corrupt kleptocracy of Putin's government (if they even transfer the VAT and not simply pocketing it), but also 20% more expensive. For me that's enough of a reason to never consider anything from Hetzner, no matter what.

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