Hostslayer/Hostslim US Outage for a week
Hostslayer US nodes have been down for a week with nearly zero communication from them. It took them 3 days to even send a generic email stating:
Currently there are some problems in the USA datacenter. They are working on solving this. It will affect your VPS availability and we are very sorry for this.
We will keep you posted.
Great. Then another 3 days without communication until they send the following email:
As you have noticed there are ongoing issues in the USA datacenter. We have made the decision to do an emergency migration to our own Netherlands Datacenter with great peering to the USA. Your IP will stay the same. We expect the transfer to be done within a few hours.
We are very sorry for the downtime caused. If you have any questions you can always reply to this e-mail or open a ticket under your client account.
That was over 36 hours ago. All servers are still offline and we haven't heard any communication. Note that their server status page hasn't been updated to show the outage yet, either.
That's just the public communication. I submitted a ticket as well (far prior to the first public communication), and to add insult to injury, after the outage had been ongoing for 5 days I replied to my open ticket asking what kind of ETA they are looking at and what kind of issues they were having (aka transparency), and was told:
we are fixing it. it will take a little time. we will inform you if everything is up and running again.
A 5 day long outage of their entire datacenter with zero communication from them and we're told to just sit down and shut up. Thanks, guys.