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Hostodo Down
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Hostodo Down

rafaeldinarafaeldina Member
edited May 2018 in Outages

Hi!
hostodo.com website is opening blank and control panel (https://hostodo.com/portal/clientarea.php), gives this error:

Oops!
Something went wrong and we couldn't process your request.

Please go back to the previous page and try again.

exception 'Whoops\Exception\ErrorException' with message 'Out of memory (allocated 627834880) (tried to allocate 201335169 bytes)' in /home/hostodo/public_html/portal/includes/dbfunctions.php:0
Stack trace:

0 /home/hostodo/public_html/portal/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(1, 'Out of memory (...', '/home/hostodo/p...', 0)

1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown()

2

Can't access my SSH as well, couldn't open a ticket because control panel is out.

Are anyone there with the same issues?
Thanks!
Rafael

Comments

  • deankdeank Member, Troll

    The end must be nigh.

    Thanked by 1quick

    I have not created a single thread. Verify it if you dare.

    1. I’ve had bad whmcs modules produce similar errors. 2. No idea why ssh is out. 3. The end is nigh

    Black Mushroom on Black Background

  • teamaccteamacc Member

    @deank said:
    The end must be nigh.

    I like my uptime down low and my servers all hacked. Can see me droppin' twenty-fours with a router in the rack.
    Ya like ya Switch-Ports hot and ya servers all hacked. If ya pings real high and ya networks pitch black.

  • HashTagHashTag Member

    I'm sure its just an error after they updated whmcs, they're probably working to fix it.

    Away for the holidays will return 1/9/2019.

  • donlidonli Member

    Looks like the todo has hit the fan.

  • HashTagHashTag Member
    edited May 2018

    @donli said:
    Looks like the todo has hit the fan.

    That or the OP likes drama, besides the panel is fixed already seems like.

    Away for the holidays will return 1/9/2019.

  • no drama, please. YAY it's back!

  • deankdeank Member, Troll

    You started it though.

    I have not created a single thread. Verify it if you dare.

  • @deank said:
    The end must be nigh.

    It's not funny anymore, if you keep saying it over, and over.

  • feezioxiiifeezioxiii Member, Provider
    edited May 2018

    @florianb said:

    @deank said:
    The end must be nigh.

    It's not funny anymore, if you keep saying it over, and over.

    and over again.

    Hyonix — affordable licensed Windows VPS / CA, TX, VA, UK / Hyper-V Based / Enterprise NVMe / Unmetered Bandwidth.

    Wanna try out? Our packages start from $6.5/m and we got your back with our 7-days money back guarantee!

  • deankdeank Member, Troll

    Accept me for who I am, for I am the messenger of idiots.

    I have not created a single thread. Verify it if you dare.

  • Hostodo appears to be down again today.

  • HassanHassan Member, Provider

    Sorry everyone. This is due to a mix of CloudLinux weirdness, backups running, and crons running, all at the same time. We've been making some changes to rectify this and it shouldn't reoccur.

  • gongyigongyi Member

    I think the issue has been fixed

  • thagoatthagoat Member

    VPS server migration. Read your emails!

    Covfefe: Ask your senators and congressmen to impeach today!

  • tenperatenpera Member

    @Hassan so what's your promo?

  • K4Y5K4Y5 Member

    Dear Hostodo client,

    We have decided to take the next step forward with our services, and are working on changes that will make your experience as a Hostodo client better.

    We are going to be migrating all of our virtual private server services onto our own, colocated hardware. The new hardware will offer a big performance increase over what we are currently offering.

    We'll also be operating on a new and improved network with this migration.

    These migrations are beginning today. We are performing online/live migrations to prevent any downtime or service interruption.

    This migration will incur an IP change. Both old and new IPs will be functional on your VPS until May 31st. On May 31st, the IP swap will be finalized and the old IP will no longer function properly. If you'd prefer, you can ticket in for an IP swap before the 31st, but the swap will be applied across all servers on the 31st.

    We expect that you will be greatly satisfied with the increase in performance and overall quality of service!

    We will continue to send emails regarding the status of the migration and other, more specific information regarding the migration, the IP swap (including exact new IPs), and other information soon.

    Thank you,
    Hostodo.com

  • riotriot Member

    Great. 4 days notice while I'm in the middle of final exams.

  • jackbjackb Member, Provider
    edited May 2018

    @K4Y5 said:

    Dear Hostodo client,

    We have decided to take the next step forward with our services, and are working on changes that will make your experience as a Hostodo client better.

    We are going to be migrating all of our virtual private server services onto our own, colocated hardware. The new hardware will offer a big performance increase over what we are currently offering.

    We'll also be operating on a new and improved network with this migration.

    These migrations are beginning today. We are performing online/live migrations to prevent any downtime or service interruption.

    This migration will incur an IP change. Both old and new IPs will be functional on your VPS until May 31st. On May 31st, the IP swap will be finalized and the old IP will no longer function properly. If you'd prefer, you can ticket in for an IP swap before the 31st, but the swap will be applied across all servers on the 31st.

    We expect that you will be greatly satisfied with the increase in performance and overall quality of service!

    We will continue to send emails regarding the status of the migration and other, more specific information regarding the migration, the IP swap (including exact new IPs), and other information soon.

    Thank you,
    Hostodo.com

    Sounds like they're keeping old and new copies online at the same time ( on old nodes and these new Colo nodes). That'll land folk in invalid states if so - where updates have been made to both old and new. It could alternatively be that they've migrated live to new hardware already and just added new IPs. If so - that shouldn't be an issue.

    Might be worth checking with them what's happening if your data consistency matters to you.

    Afterburst - Awesome OpenVZ&KVM VPS in US+EU

  • FranciscoFrancisco Top Provider

    @Jack said:
    @jackb That's not what it sounds like to me. They said both new/old IP will be working until 31st May doesn't mean they'll keep the old data and new data online until then.

    They'll most likely setup a bridge between the old nodes and new Colo, that way the ips work during it.

    I used a L2 bridge to handle my NJ to NY migration.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
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  • gaobogaobo Member

    It is back online now.

  • Still down for me...LA vps

  • riotriot Member

    Yeah, they haven't prevented downtime at all. VPS offline for 24 hours now and they won't even respond to a ticket to even say "we're working on it".

  • FranciscoFrancisco Top Provider

    @riot said:
    Yeah, they haven't prevented downtime at all. VPS offline for 24 hours now and they won't even respond to a ticket to even say "we're working on it".

    Give them a bit. If they're doing that big of a plaform change it'll take some time, especially if they're doing IP swaps too.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • riotriot Member

    @Francisco said:

    @riot said:
    Yeah, they haven't prevented downtime at all. VPS offline for 24 hours now and they won't even respond to a ticket to even say "we're working on it".

    Give them a bit. If they're doing that big of a plaform change it'll take some time, especially if they're doing IP swaps too.

    Francisco

    Hey, they're the ones who set the expectation of no/little downtime. ;)

    We are performing online/live migrations to prevent any downtime or service interruption.

    36 hours down, now, and still no response.

  • HassanHassan Member, Provider
    edited June 2018

    Hey everyone, thank you for your continued patience. We understand that this doesn't look good, but we're working diligently on getting everybody back online. We'll be posting announcements on our progress, please check: https://hostodo.com/portal/index.php?rp=/announcements/31/UPDATE-Migration-Status.html

  • website down 36h,ticket not reply , fucking bad service hostodo

  • HassanHassan Member, Provider

    All tickets will be updated once VMs are up and accessible.

  • riotriot Member

    OK, my VPS is back up.

  • YIemYIem Member

    So far, more than 4 days of downtime, the loss is heavy

    YIem Yiem Blog

  • YIem said: the loss is heavy

    How many millions have you lost so far?

  • The update should be in gray release. Test yourself first and then do the flow switch. Rather than upgrade directly on production.

    SuperValueHost - Simple, Lightweight and Affordable Virtual Servers - Starting at $3.99; Web Hosting is Free

  • riotriot Member

    What a disaster.

    VPS has been down again all day. They say to log in to some other portal to get the new IP address. Can't log in to portal, but can't use "forgot password" option either as my VPS hosts my email which I can't access.

    Was able to log in to the main portal and ask for IP via ticket, but now I can't log into main portal to check ticket status.

    Tried to send email via "Contact us" form. The "enter the characters on the image" checker is broken and won't submit the form. Can't find a phone number.

    Is there a sysadmin in the house that can help Hostodo out? They clearly have no clue how to do this hosting thing.

  • riotriot Member
    edited June 2018

    @brueggus said:

    YIem said: the loss is heavy

    How many millions have you lost so far?

    All of them.

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