We’re saying goodbye - Nukern’s story ends
Just received an email just now:
Friday, December 8th, 2017
It's time to say goodbye
Almost four years ago, we set out to create the most beautiful and intuitive billing platform for web hosts and digital agencies. Our mission was to make managing web hosting services so easy that anyone could do it and make real money doing it.
Along the way, we met many individuals; designers and freelancers, but also companies who believed in our mission and validated that the web hosting industry was ready for a change. We're proud of the community that rallied around Nukern and inspired us to always push further.
Today we're announcing that we will be shutting down Nukern on February 1st, 2018. This is probably the hardest decision we've ever had to make. Even harder when so many of you were counting on Nukern to grow your business.
After missing too many deadlines, doing a soft-launch in August, and over 200 companies signing up for Nukern with no marketing, we're running out of funds. We have business loans we can't repay and no core technical team. The development of Nukern was outsourced to help our burn rate but, 3 months ago, we ended up in a serious dispute with the remote development firm. They stopped the development and we couldn't find the right investors nor could we put the right team in place to keep Nukern alive in the short amount of time we had to turn around.
What does this means for me?
1. If you pre-ordered Nukern, you will receive a refund.
If you took part in the pre-order promo we had a while back, you will be receiving a refund notice from Stripe within the next 7 days. You will see the refund as a credit approximately 5-10 business days later, depending upon your bank.
If you have a Nukern account, all your data will be erased.
We're not interested in making a quick buck from selling your email address or any of your data. We take your privacy very seriously, even if we're shutting down the company. You'll be able to access your account until February 1st, 2018.
If you have important data in your Nukern account, you still have time to export it.
Our servers will be shut down, and the Nukern application will no longer be functional after February 1st, 2018. If you need help with anything before then, simply reply to this email and we'll do our very best to help you.
If you're looking for another platform, take a look at Cheddar.
They have a unique approach to subscription management, so you might want to take a look at their platform and API for developers.
If you're interested in acquiring our intellectual property, read below.
We're currently talking to a small number of customers & partners who think the IP we built is still valuable. If you would like to engage in that conversation with us, please reach out to philnukern.com
If you have unanswered questions, please reach out.
If you have questions, you will be able to reach philnukern.com at least until February 1st, 2018.
In the next couple days, we will make this announcement public on our website, social medias and inside each Nukern account. We will also put together a dedicated FAQ about our closure, available on our website by the end of the month.
Nukern's current story ends here. Many challenges in the world of web hosting remain unsolved, and we failed to create the best management & billing platform for web hosts and digital agencies. For this, we're deeply sorry.
We were truly fortunate to have the support of amazing users like you. Thank you for inspiring our work and motivating us everyday. All the best from the Nukern team.
Founder & CEO, NUKERN INC.