HostUS very disappointing!
New on LowEndTalk? Please read our 'Community Rules' by clicking on it in the right menu!

HostUS very disappointing!

agungagung Member
edited December 2017 in Reviews

Previously I already had a VPS With a Netherland server, then on after BF yesterday I found out Host US has a newly launched Singapore Server.

and I'm interested in purchasing the service.
Until finally I have VPS Singapore there. I started installing Centos and cpanel OS. because the plan will move the client data on this server.

After a few days VPS singapore that I message problematic, IP does not connect so that website and cpanel can not be accessed at all.

I sent a ticket, and they said it would give a solution for 24 in the future, I waited for 24 hours, no ticket response at all, I finally Rebuild VPS os and re-install the cpanel.

After the install is complete, I open the ticket back to solve the problem Quota Cpanel NA. (Previously submitted the same ticket on the Netherland server)
and they ask to rebuild the error VPS yesterday will be activated Quota for VPS. (I have reinstalled then make this ticket, WTF)

Until now, it's been nearly 3x24 hours I DO NOT GET ANY TICKET REPLY. I suffered a loss on this purchase. VPS and cpanel unused because quota data on cpanel is written NA and I may not enable for client. while their warranty period is only 3 days upon purchase.

And the slogan "All backed by our amazing 24/7 support team." is a lie!

and I attach the last ticket at HostUS as proof
and I'm sorry, my english is bad :))

Comments

  • @AnthonySmith said:
    Well, that's 18 hours then 13 hours but ok.

    Not Oke, If calculated with my previous ticket that I have close

  • @AnthonySmith said:
    That would mean more tickets which = less time between them not more.

    that is not the reason for you web hosting service provider. then do not write 1x24 hours. then write if you have time to reply to the ticket. Lol

    and I'm looking for further reviews on this, they feel the same here https://en.hostadvice.com/hosting-company/hostus-reviews/

  • Ok, so you asked for second level quotas and it's been 3 days right? Is that the whole forum post in 1 sentence?

  • Very sad, much tears

  • CMIIW: i think when you send a message, the ticket queue will go to bottom again.

    by the screenshot, although you started 3 days ago, but you send another message before 24h, so it's not counted for 3 days ignored.

    just wait their response for at least for 2 days before sending another message

    Thanked by 2doughmanes Aidan
  • mikhomikho Member, Provider

    Is this a managed service?

    Thanked by 1Clouvider
    Shared Hosting offers Amsterdam (NL) | Phoenix (US) | 500gb NAT Storage | Get a LES NAT VPS!
    Lenoir & Kansas City (US) | Falkenstein (DE), | Sofia (BG) | Reins (FR) | Sandefjord (NO) | Sydney & Perth (AU) | Singapore (SG)
  • agung said: and they ask to rebuild the error VPS yesterday will be activated Quota for VPS

    You need to rebuild to activate quotas? Didn't think that was necessary.

    It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.

  • I hereby summon thee @AlexanderM

  • agungagung Member
    edited December 2017

    @Lee said:

    agung said: and they ask to rebuild the error VPS yesterday will be activated Quota for VPS

    You need to rebuild to activate quotas? Didn't think that was necessary.

    I rebuild after my VPS does not connect. and always RTO can not be accessed. after that I ask activate second quota

    but until now no respon

  • doughmanesdoughmanes Member
    edited December 2017

    kassle said: i think when you send a message, the ticket queue will go to bottom again.

    This. You by your own actions (the OP) are causing the delay with constantly updating your ticket. Basically you are shooting yourself in the foot.

    The support isn't the fastest but you'll get a response if you're not some psycho bumping their ticket all the time. Users like you are why I quit the industry.

  • You know nothing. You should not be here. We will make you feel like you should not be here. Get ready.

    Automate server mgmt w/ Runcloud - aff link gives +15 days for pro
    Click here for Runcloud w/o aff link and +0 days for pro.

  • cheapwebdev said: We will make you feel like you should not be here. Get ready.

    Get ready? Its already happening...

    It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.

  • @doughmanes said:

    kassle said: i think when you send a message, the ticket queue will go to bottom again.

    This. You by your own actions (the OP) are causing the delay with constantly updating your ticket. Basically you are shooting yourself in the foot.

    The support isn't the fastest but you'll get a response if you're not some psycho bumping their ticket all the time. Users like you are why I quit the industry.

    I hope the hosting provider always keeps promises at the time of their promo. and of course the service I take is contact person only through ticket, no livechat or phone or whatsApp.

    What if the thing requires special handling but the provider is always slow in responding?

    @cheapwebdev said:
    You know nothing. You should not be here. We will make you feel like you should not be here. Get ready.

    Ready for What? :v

  • What's with the recent flow of insanely impatient people?

    Thanked by 1hostdare

    Customers are your ultimate enemy. Abuse them, scam them, put them out of misery before they take you out. Scam or be scammed. This is the world of LET.

  • hostdarehostdare Member, Provider

    agung said: What if the thing requires special handling but the provider is always slow in responding?

    You should look for a provider with more cost . You get what you pay for .

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • corefluxcoreflux Member
    edited December 2017

    agung said: And the slogan "All backed by our amazing 24/7 support team." is a lie!

    Try to get managed service dude,...

    The more new tickets opened & posts, it should be take more time.

    No need to wait for 24h for my previous ~$10/year services and still their ovz VM is great for that price.

  • uptimeuptime Member
    edited December 2017

    @agung my good chap perhaps you would permit me to suggest that you, with all due haste and deliberation, immediately endeavor to locate and promptly procure a new provider, preferably of the British persuasion, as they would be most favourably inclined to accomodate an individual attempting to jump the queue!

    Also, welcome to LowEndTalk.

  • hostdare said: provider with more cost

    If I need VPS above $5/m and considered to be a critical mission stuff, I always choose Linode for now.

    I had Hostus LA OVZ 256MB $7/y (worked very good for the price//cancelled because I don't need it anymore) and 768MB $16/y which performed well since March.

    But then suddenly the CPU usage goes crazy on 27th Sept, all day long. I believe it's not caused by me so I decided to moved along with another providers. Although the VPS is seems good now, I just left it idle.

    Zero ticket for the issue, because I think I already got what I paid for.

    agung said: What if the thing requires special handling but the provider is always slow in responding?

    I have one technical support ticket with them back in October. Without bumping the ticket, the issues are resolved within a day.

  • DrFallenDrFallen Member, Provider

    You can do this yourself. It's just in the breeze panel under settings. "Enable Second Level Quota". The server will reboot and boom you're done.

  • @hostdare said:

    agung said: What if the thing requires special handling but the provider is always slow in responding?

    You should look for a provider with more cost . You get what you pay for .

    I think the OpenVz cost that is on offer is about the same. I also have singapore server in DO, their ticket is same, that is long to reply to client.

    Currently I'm looking for Info for KVM Singapore with priority on better support
    and my service is not 10 usd per year, but 14.5 USD / month

    @coreflux said:

    agung said: And the slogan "All backed by our amazing 24/7 support team." is a lie!

    Try to get managed service dude,...

    The more new tickets opened & posts, it should be take more time.

    No need to wait for 24h for my previous ~$10/year services and still their ovz VM is great for that price.

    Manage Service? for what? the VPS error is not due to the user. manage service only for people not yet familiar with VPS, usually.

    @uptime said:
    @agung my good chap perhaps you would permit me to suggest that you, with all due haste and deliberation, immediately endeavor to locate and promptly procure a new provider, preferably of the British persuasion, as they would be most favourably inclined to accomodate an individual attempting to jump the queue!

    Also, welcome to LowEndTalk.

    Yes I know, at the moment I'm comparing the SINGAPORE KVM service

    Thanked by 2hostdare uptime
  • @Coffee said:

    hostdare said: provider with more cost

    If I need VPS above $5/m and considered to be a critical mission stuff, I always choose Linode for now.

    I had Hostus LA OVZ 256MB $7/y (worked very good for the price//cancelled because I don't need it anymore) and 768MB $16/y which performed well since March.

    But then suddenly the CPU usage goes crazy on 27th Sept, all day long. I believe it's not caused by me so I decided to moved along with another providers. Although the VPS is seems good now, I just left it idle.

    Zero ticket for the issue, because I think I already got what I paid for.

    agung said: What if the thing requires special handling but the provider is always slow in responding?

    I have one technical support ticket with them back in October. Without bumping the ticket, the issues are resolved within a day.

    Yes, usually I like that, they immediately reply only a few hours from the ticket was made, but last yesterday I waited not count of hours, but few days> @DrFallen said:

    You can do this yourself. It's just in the breeze panel under settings. "Enable Second Level Quota". The server will reboot and boom you're done.

    I understand. and if it works I certainly will not send them a ticket.

  • Been with HostUS for years, pretty reliable for the price.

  • agung said: What if the thing requires special handling but the provider is always slow in responding?

    You paid for an unmanaged service and at that price, you know what you're getting involved with. Seems that IMPATIENT PEOPLE WITH NO COMPREHENSION OF "YOU GET WHAT YOU PAY FOR" seem to go crazy when IF YOU SPENT MONEY, YOU COULD ENABLE QUOTAS ON YOUR OWN WITH KVM BUT YOU'RE A CHEAP GUY WITH OPENVZ.

    Caps added for emphasis.

  • People like OP has only one rule in their minds: "I am right and everyone else is wrong."

    So, telling him truth won't work.

    Thanked by 1doughmanes

    Customers are your ultimate enemy. Abuse them, scam them, put them out of misery before they take you out. Scam or be scammed. This is the world of LET.

  • I like pie.

    I won't be back until @bsdguy is released.

  • @WSS said:
    I like pie.

    Me too, hooker pie.

    It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.

  • @Lee said:

    @WSS said:
    I like pie.

    Me too, hooker pie.

    @WSS loves creampies.

    Thanked by 1Yura
  • @quick said:

    @Lee said:

    @WSS said:
    I like pie.

    Me too, hooker pie.

    @WSS loves creampies.

    GlamHairy 80s creampies.

    I won't be back until @bsdguy is released.

  • deank said: What's with the recent flow of insanely impatient people?

    Full Moon !

    Yesterday's Jam

  • solarman said: Full Moon !

    And close to earth too.

    Thanked by 1Host4Go

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • AlexanderMAlexanderM Top Provider

    Apologies for the delay in our response - we are still back logged from the BF sales however.

    Functions like second level quotas can be enabled directly from our Breeze Control Panel; we don’t mind customers asking us to do it manually, but it will take longer.

    Thanks everyone for your support!

    Alexander

    HostUS | OpenVZ & KVM VPS in 10 worldwide locations with our own Breeze Panel!
    AS7489 | View our network | Latest Special Offers!

  • I am to very disapointed about their technical support. I have a reseller account with them and they give me one answer in 24h but now is even worse than that - now I'm waiting for over 48h. they have low prices but if you do not have access to the server it's like paying for nothing.

  • And Now Down Again.
    I create Ticket 12 Hours ago and not respon yet until now.

  • @agung said:
    And Now Down Again.
    I create Ticket 12 Hours ago and not respon yet until now.

    What do you expect from us? Do you need milk and cookies? If you are not satisfied with your current provider than take your p0rn to next one.

    High Performance / No Ads / FREE cPanel Web hosting

  • @agung said:
    And Now Down Again.
    I create Ticket 12 Hours ago and not respon yet until now.

    If you are disappointed with their service, just move to another provider. Simple. Whining here will not have a significant impact. Either be patient with your ticket or you can try to move to a higher plan instead of a promotional one.

  • LeeLee Member

    isijosamua said: you can try to move to a higher plan instead of a promotional one.

    Does that mean faster ticket responses and a server without down time?

    It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.

  • Lee said: Does that mean faster ticket responses and a server without down time?

    Well, I don't know. Maybe. You get what you pay for, right?

  • LeeLee Member

    isijosamua said: Well, I don't know.

    Well then, no point suggesting it.

    Thanked by 1bugrakoc

    It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.

  • DenimUsaDenimUsa Member
    edited February 14

    I dont suggest to use them cause they have no supports and nothing new. Last month i bought Dicks hosting and stoped to use HostUS

  • WHTWHT Member
    edited February 14

    @isijosamua said:

    @agung said:
    And Now Down Again.
    I create Ticket 12 Hours ago and not respon yet until now.

    If you are disappointed with their service, just move to another provider. Simple. Whining here will not have a significant impact. Either be patient with your ticket or you can try to move to a higher plan instead of a promotional one.

    Is not that easy to move to other provider as you think. If he is using enough he created a client base and need to move those accounts to the other provider, change nameservers, tickets, downtimes etc. HostUs used to be great before 1-2 years but now seems the management is sleeping or they do not care for cheap clients.

  • doghouchdoghouch Moderator
    edited February 14

    @DenimUsa said:
    I dont suggest to use them cause they have no supports and nothing new. Last month i bought Dicks hosting and stoped to use HostUS

    You spamming SOB. Reported.

    Thanked by (0):

  • DenimUsaDenimUsa Member
    edited February 14

    @doghouch said:

    @DenimUsa said:
    I dont suggest to use them cause they have no supports and nothing new. Last month i bought Dicks hosting and stoped to use HostUS

    You spamming SOB. Reported.

    what?

  • MCHPhilMCHPhil Member, Provider

    DenimUsa said: what?


    doghouch said: You spamming SOB.

    Transparency is key - Webhosting with a spine! - Live US based support, not to be confused with aliens.
  • @WHT said:

    @isijosamua said:
    If you are disappointed with their service, just move to another provider. Simple. Whining here will not have a significant impact. Either be patient with your ticket or you can try to move to a higher plan instead of a promotional one.

    Is not that easy to move to other provider as you think. If he is using enough he created a client base and need to move those accounts to the other provider, change nameservers, tickets, downtimes etc. HostUs used to be great before 1-2 years but now seems the management is sleeping or they do not care for cheap clients.

    Yes, it's not. Dealing with downtimes isn't pleasing.
    Moving to another provider is simply my suggestion if OP feels hopeless with his provider. I've also suggested moving to a higher plan, in case they didn't care for cheap clients.

  • @isijosamua said:
    in case they didn't care for cheap clients.

    That is definitely not the case. They were always fast and helpful to me, even though I only had a measly $10/yr plan.

  • And Now Down Again. :v
    \
    Im Planning to Move Service. MOST LOOKING FOR SERVICES WITH THE EUROPEAN server

  • Their ticket respond time seems to be a little longer these days, but the quality of their service is always good(I don't use their VPS).

    MineCloud - Powerful VPS/VDS Service in Hong Kong(CN), Khabarovsk(RU) , Seoul(KR) , Osaka(JP) ,Los Angeles(US)& Montreal(CA) start form 5$/m

Sign In or Register to comment.