New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Impossible to obtain a response from Delimiter
This discussion has been closed.
Comments
Actually, Mark has helped plenty on this forum, in this instances he's made it clear that he believes Delimiter to have acted properly so will not do anything else.
Also I thoroughly disagree with your sentiment; just because you post offers here, there's no reason to also offer unofficial support via the forum. Sure, it's a nice touch and no doubt helps generate goodwill and sales, but it's by no means a pre-requisite.
Now please, do not use this thread to rant about Delimiter any further.
I dont think its like that. The reason I said contact FraudRecord is they have been very fair in the times I have seen them intervene with other hosts reports.
He may call Microsoft for help
personally i cannot believe Delimiter made a fraudrecord report for this, no abuse of services were mentioned right? then why this report?! alot of hosting providers are going to take this serious and deny @alessio from ordering despite of it being something small as inaccurate information which may have been a simple mistake or privacy based action. Suspending the account would be justifyable but this report itself is bogus.
Beat the system? Excuse me? Why on earth should I do anything like this? I did provide valid information and the shutdown and refund is not the topic at all. Please dont derail it.
I say post as many of their replies as you can, prove that they were focusing on your address only and weren't mentioning anything else that Mark has brought up. It'll give everyone an idea of what direction the conversation was heading.
Until then my ball is in Delimiter's court
lol.... just, lol
I'm out the host hate crew is in.
Why don't we all take a deep breath and wait and see what @Harzem says when he see's this thread and move on from there?
Maybe so. But give it time and then let's revisit this and see. To me, the (really great, BTW) name of the service speaks volumes! NSA & Co. seem to have gotten most people's attention, but at least there is some semblance of regulation and oversight. Oversight that is nonexistent in the private sector. This, coupled with runaway automation online, spells trouble down the road.
That is all what this thread is only about.
Here we go
Just for the sake of good order, the number they called was aforementioned unrelated department and the third response about a single entity is blatanly wrong.
@alessio did you provide them with a scan of your ID card? That might resolve the problem.
They never asked for it.
@alessio
If it was for a work related project did you ever offer to give them the correct office phone number for your department?
I see. Well, if I were you, I would voluntarily provide my ID to prove who I am
and no need for hassle.
Most large companies or even many small ones have a policy of not admitting to an employee working there unless they are sure it isn't unsolicited.
@alessio --- COuld you not change the address on the paypal to your current one. I registered mine in India... then moved to the UK ...changed it to the address there and when I moved back to India again... Changed it to the current address I live in... didn't take much effort than a few strokes on the keyboard
@ez2uk in my experience when someone calls they would introduce themselves.
"Hello this is C4ll3r from ABC company, may I speak to R3c3p1ent, please."
the proper answer might be
"Just a moment please." the telephonist check the phone directory then reply
"I'm very sorry sir nobody by that name work here,"
so it is not necessary to directly ask
"Hello this is C4ll3r from ABC company, does R3c3p1ent work here?"
I'm not sure why you think this is the case, so far there are only major concerns going on from the customer side about hosting providers being too quick to post a fraudreport. every report will be interpreted differently with each provider and a small report that contains no real malicious service abuse could cause a customer alot of trouble with future providers.
Sometimes i have the feeling that providers do forget about the effect of their actions. do you even care?
Not always my friend... departments and key personnel with deskphones and those on external call list (clients, vendors) are listed on a directory and those not required to be in internal / external contact are not listed... And then comes into effect privacy laws, security issues, productivity rules, the operator etc...
That's the point! Never provide a number that not yours or you are not listed as a member
It seemed I needed the popcorn
And some coke :P
Just kidding, actually the longer this thread would be, would not resolve Alessio's issue. IMHO, he better provide the necessary documents to clarify the matters and ask Delimiter to withdraw the FraudRecord.
I know.
There is a duality (love that word) in this, the fraudrecord contains some false details and is effectively useless when querying via those details.
I assume the definitely true datapoints would be the email address & address used to pay with at paypal.
It seems to me the provider should validate sign up details in the beginning, at sign up, not 2 months into service. It'd odd that for those two months it's "business as usual" then one day it isn't. With this fact, I'd say the fraudrecord should at least include this detail. It's not right to simply say "false details, customer difficult".
What documents? You do realise that all of this happened half a year ago? I am not even a customer of theirs anymore.
The facts that remains is that these allegations are incorrect. Those who believe Delimiter acted properly, please read my initial posting carefully, and please in its entirety, and tell me where I should have been at fault (except for the initially missing street number) and what on earth would justify such a record.
They did match. But I'd like to stress again, the payment was never questioned and at the point of the complaint it was well beyond any chargeback periods anyhow.
@alessio, just a suggestion but when you signup to anything new... can you use an email alias? e.g. with gmail you could use [email protected]. You can use "St." instead of "Street" in address. I don't know how the internals of fraud record work (and I'm sure you'd like to remove the record in principle), but it seems like it wouldn't be hard to avoid getting/hitting records altogether.
I do.
Nothing wrong with it, but you need to clear your name, don't you?
Contact them and ask them to clear your name by submitting a verifiable data (ID copy) or whatever document necessary to clear your name
Thanks for the suggestion, but I'd like to avoid such "tricks" when it can be easily fixed by having such a record "adjusted" upon a reasonable complaint. I'd say that is what one should be able to expect from a reputable provider.
Also, the record also matches my full name and if I started making modifications there, it would really border fraud (exactly what Delimiter is accusing me of).
I did contact them and didnt get any response. This was the very motive for starting this thread.
How did you contact them? At this point e-mail or phone wouldn't be effective. Use fax or snail mail to Delimiter with cc to FraudRecord to clear your name.
When Delimiter response, ask them to clear your name and show them that you are willing to cooperate.