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Quality vs Quantity
Something I've been wondering about with DediCube is the question of quality vs quantity.
Would you rather save $25 a month on a dedicated server, but get a lower quality network/support team or spend that extra money? To you, where is that perfect mix of quality vs pricing?
Comments
Here, people demand to save money and get the best.
DediCube is extremely expensive. End of story.
It's not about saving $25 a month, it's about that you can have at least 4 servers for the price of one of yours with other providers.
why not both
Well, that's just not possible. I'm spending a lot of money on our support team and I would never be able to do it at the pricing people here would expect.
Hope you're not going by the pricing listed on our site! We're actually selling E3s for $75 a month (+75% off the first month)! The site is out-dated and we're just waiting on our designer to finish up until we push out a site with proper pricing and everything (hopefully before August 1).
It's just not reasonable. Proper support is going to cost you tens-of-thousands a month and selling a $40 a month server just doesn't leave enough room to provide a real support team. Of course, you could outsource to India and get some crappy team for 1/6 the cost (seriously, I can get a team of Indians for 1/6 the cost of a team of Americans NOT INCLUDING OFFICE COSTS), but it's just not the name.
Cheap or reliable, pick one.
I'll always go with reliable.
Whichever one requires me to contact support the least amount possible.
As long as there are no problems caused on the provider's side, I would apply for a lower quality support as I wouldn't be needing much support. If there are a lot of known and ongoing problems with the provider based on customer's reviews and experience, I would just avoid ordering from the provider overall no matter how good the support is.
What type of customer are you trying to reach?
If you try to scrape LET, you're going to get "quantity and give me as much quality as you can because if you don't I'll just go to OVH anyway" and if you try to go for people who truly rely on your services, you're going to get "give me as much quality as you can because more than five minutes of downtime a year is unacceptable."
I have a mix of reliable and unreliable servers. The unreliable ones usually have some redundancy built in them like daily backups and stuff.
I like a balance of each. Below average costs and average support.
I don't need reliable support as long as the server is stable enough to not have issues with itself, as stable as Kimsufi servers would be fine. The only occasions I need to bother the support would be network or hardware failure.
I also don't need hyper-optimized super-fast network, as long as it has good peering(not bouncing to east coast when the visitor and the server are all on west coast, for example) and I can burst a few hundred Mbps in short periods of time infrequently, I'll be happy for that.
I doubt anybody from here is going to buy dedi from dedicube. There are a lot of cheaper / better choices here and in WHT.
When one thanks isn't enough..
cluster error
ah, but what about the quality of his thanks...
there are a few ways i look at your problem.
if the amount of money i save is close or equal to another one of the same server that i can get so then i could have 2x power and deal with bad support then it could be worth it if i can get the node from two different providers i may roll my dice hoping one of them is really good and then figure it out from there. but this depends if my application can handle it if its just a cpanel server just get a rock solild server.
That's how it works here if you haven't noticed They won't buy it cheaper - but any little problem and you're gone!
Many people want both. I don't think there is any dedicated server user who doesn't care about hardware quality and network uptime.
Hi Sir,
kan u Sponsor me vPs????? :DDDdddDDddDdD
Honestly, my $49 E3 clients from here have been great. No tickets, well cough @agoldenberg, no spam, no nuttin'.
It all depends on what someone would be using the resources for, I myself always prefer S-ATA HDD over SSD just because it is more affordable in larger volume, all other specifications aren't really interesting for me.
The main points I expect from every host regarding Reliability are:
Uptime, no random disconnects. If maintance is necessary I'd expect an email 1.5 weeks ahead.
Stable network speeds - not going from 50mb/s to 7mb/s.
Quick and accurate replies from the Support when technical-critical/billing issues occur.
No random service interruptions because of false DMCA claims etc, I expect the Provider to confirm everything before sending it through / taking actions.
Those are the main points i'd expect from a VPS/Dedi that I am willing to pay $30-60/m for.
If you have good quality network you shouldn't really need amazing support (unless you're offering a managed service) - If the services are unmanaged, they should only really need to contact you in the event of hardware failure or network issues. Perhaps have a separate support category for those type of issues and prioritize them over general queries?
I'd be happy with good quality and less support, as long as you have the staff in place to resolve hardware issues and network issues in a timely manor.
5 seconds
What are reasonable hardware replacement SLA times, do y'all think?
Did @joodle just predict what @Steven_F was going to say?
Your service was fantastic. However Your DC is a bunch of dicks lol!
I prefer Quality, you get what you pay for when it comes down to servers / networks / support. Pay next to nothing and you're probably on your own, and have some downtime.
I'd say under 12 hours.
The old saying: you get what you pay for.
Quality!