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Anyone actually use the 30-day money back guarantee?
pioneernetworks
Member
I got another question for LET. Does anyone use the 30-day money back guarantee and does the provider actually come through with it?
Comments
We always honor our money back guarantee as long as it is within out Terms of Service (i.e. the guarantee is void if you use over 90% of your bandwidth or are suspended/terminated at any time for TOS violation). I'm fairly certain if providers didn't honor it there would be plenty of thread on WHT and here about it.
I've used it before, only because of low disk I/O.
Host tried to get me to stay and say the disk I/O was fine for most applications, but I wanted a refund and they issued one, no problem.
Oh and I was about 4 days into the term, 2 of those days the VPS wasn't working due to some network error.
That would be more of a reason to bail than low disk io
I don't usually use request a refund even if I don't like it and only use the server for a few days. Only really use the money back guarantee if the provider really sucks, ie. terrible support, issues with the server, really unmanageable disk io/network.
@AsadHaider +1
I got a refund from a provider who shuffle you between nodes because the node's connection would get maxed out by a few hungry clients. (Hint: didn't know this company catered to adult webmasters and put them on the same node as non-adult VPS clients)
Providers should separate their clients. From (adult), (non-adult), and resellers. We only hold non-adult and resellers. All of our resellers are on their own nodes and regular customers on the others.
I've asked for a few refunds. I always ask for partial, but I've always been given full. I buy so many little systems that when I hit a snag and I can't figure out why this vps, while theoretically the same as another, is doing something dramatically different. While probably due to some gaps in my knowledge (I won't pretend I know everything, only that what I don't know is temporary and I've planned around my shortcomings in any case that matters), it's often easier to grab another than troubleshoot. Every time I've been given a refund, however, it has led me back to that provider for another purpose later. The honesty displayed in honoring it is well noted.
If I didn't buy so many I wouldn't ask for ask for anything back, but whatever saves me from an angry wife is worth asking for
@jerland but if you don't try to troubleshoot it you miss a very good opportunity to improve your knowledge.
@rds100 Very true. Sometimes I just get annoyed with OpenVZ because so much fails to act as it would in a dedicated environment. If I ever decide to make OpenVZ a product that I sell, I'll have to get a grip on all of it. For now I'm doing more KVM for my random "on the side" work (favors, tests, personal).
I have once, after disk IO was less than stellar.
The provider was really good about it, acknowledged the issue and said it was being worked on. I am considering checking back in a few months to see if anything has changed.
The provider was really good about it, acknowledged the issue and said it was being worked on. I am considering checking back in a few months to see if anything has changed.
How bad was the disk IO?
1) Wouldn't playing Big Brother and checking what your clients host violate confidentiality?
2) Why would separating minecraft and pornsites matter to begin with?
~30Mbps.
It was a KVM host running FreeBSD guest without VirtIO installed on their end...
Yes i did, but never got a refund...
It was from m2host.com (shared hosting)
I would think most providers would just give out a full refund on request. In "most" cases they probably wont have had to make any capital expenditure on getting a single customer up and running, so it is best to just keep everyone as happy as they can
Giving the refund is most likely much better value for money than the shitstorm you would get on WHT/LET if you didn't.
@pioneernetworks - Any input on this?
2) Why would separating minecraft and pornsites matter to begin with?
I used a 14 day guarantee with Basshost -- they weren't able to properly enable tun/tap, got my money back no questions asked...
Sorry for the delay, was searching where you tagged me.
It depends. We don't host adult content but I would require for anyone hosting adult content to say so upon registration this way you don't have one month a porn site then the next month a Church group gets the IP address. Along with the adult content normally takes a load on the server.
The adult and non-adult was mentioned from @beard post.
Aah, ok, was just curious. I do all of the policy for BuyVM, so I'm constantly watching how other companies choose to handle things... usually a good way to get new ideas to improve our own policies for clients.
Yes understood. The adult content is a sticky matter.
I see what you did there..
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I see what you did there..
LOL didn't mean for it to come out like that.
That's what she said :P
I was thinking the same thing
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I was thinking the same thing
>
......
Welcome to our madness
Sorry, my mind is always in the gutter. It's one of my defining characteristics
I think everyone on this topic mind is in the gutter.