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Comments
That is so bad.
"This was due to some network issue"
Outsourcing support maybe?
"has already been fixed the issue"
Yes I think so.
Then they ping the wrong IP?
Sorry about this sounding anti fellow host but... what the hell do you think you are doing URPad?
This support staff in question is normally the one answering my tickets anyway, seems English is probably not its native tongue.
And yes he ping ponged the wrong IP..
Move my other VPS yesterday didn't even send through the IP details I had to access solus to check, even @ChrisMiller sent through an (automated?) email outlining my new details.
Wow, looks like someone does not like URPad.
Ddosing their WHMCS during a migration is not that nice.
There was no bashing on their announcement:
Only thing that I might complain is that URPad underestimated the shitload hitting them after the anouncement.
I dont know, i was happy before with urpad, even voted for them... I hope they solve their problems soon, a takeover and a move in quick succession are not easy. In the last months CVPS is well above urpad in my book, before I was thinking the opposite.
I am very patient customer, though, I will wait one more month
@ChrisMiller , @RLT_RandalB
I'm trying to be a patient customer, I've supplied a lot of information to Luis about my issue and I assume he has looked into it at some point, but to be frank he can't keep a straight story..
First it was a DOS/DDOS attack and now an upstream provider issue, but somehow each time he always mentions the word "fixed" .. whilst he is completely incorrect.. And by the looks of it he can't show any proof .. Pinging the wrong IP (good job).. I mean really.. The whole ticket I supplied both IPs which are still having issues more than 4 f*^€ing times...
The worse part is I can't respond to this guy and tell him that he needs to keep looking into it... Why do I have to suffer due to incompetence? And why can't someone look into my request properly?
I know you are probably really busy but so am I, I can't keep logging on to LET at work to follow this thread to see what the hell is happening to my server...
Billing is finally back up so I had a chance to respond to the ticket..
Waiting to see what happens now.
Got my full refund today. Thanks URPad.
I am looking at some of the UGVPS plans at the moment to get a new server.
Still waiting.. Randal has asked me to call him, which I cannot do being at work an also my only device is a mobile that doesn't have international calling..
I have a feeling that I may need to take the same step as neel if things don't get better within a day..
my server transfered yesterday and all my data are okay
Mine was done and everything except the up and down speeds is great.. Might want to look into that before you comment any more
It's just a failover server, so i don't care much as long as its up
I had a vps in LA with a clean i.p, I asked to move it to Orlando, guess what happened?
They moved it to a different LA node with a blacklisted i.p.
Result? I used to have a clean vps in LA in 5 min. ago, now I have a blacklisted vps in LA.
Curious to know if it's the same staff member who didn't read my ticket :P
@ATHK maybe.
@MorningIris I've gone through three staff members in one ticket, Luis, Randal (Vice President of Business Development), Jason (DIrector of Systems Administration), now back to Luis, so this will be interesting since they now have root login details as requested by Jason.
This might be an issue, I told them I cannot reset my password in the client area some time ago and they fixed it fine, then i couldnt in solus, some time had no answer, for a few days, now i got the billing area password reset again...
The vm is listed as unavailable after only a few days of working after the IP was not present in the container.
As I said, I am very patient, however the VM didnt work after the previous move, now is not working again.
Their support staff sometimes confused vpses. They once nulled one of my vpses while another vps was attacked.
http://rootleveltech.com/support/ seems working and new support system require IP of questioned vps. I hope it will reduce their wrong operation.
This is fu$&ing pissing me off support is so fu$&ing stupid and incompetent..
Again on the ticket I've list two god damn IPs and it's still not fixed!!
I am going to go elsewhere shortly..
I really used to like UrPad but now it's going down.. Hate to say it but I would rather be with @CVPS_Chris right now...
Christ on a bike.... how could you run a business like that. absolute amateurs
2 hours ago..
Issue still isn't resolved on both servers, it's been awhile now.. Might start looking for a new host...
I have requested a refund 48 hours ago but havent received a response yet. Please have a look into it @chrismiller
KQL-247-20568
Thanks
Can you please look at this ticket?
ID : SBJ-590-36968
Im always a PM away ;-) Let me know if you need me
sounds like an ad for LowEndEscorts.com...2GB VPS and a night with Chris for $7.
That's $6.95 too much.
Still no response from UrPad... And now they have taken down WHMCS due to an exploit (which is a good thing)
After 53 hours I eventually got the refund, plus all services cancelled (even the ones which were still paid for).
Only an immediate ticket from my side got it back (fortunately not yet deleted).
Today i got new vps info (migrated from chicago; Deepdish node to Houston 2):
dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 106.984 s, 10.0 MB/s
Well, amazing isn't it?!
Looks like they got the last 4 letters in the wrong order in that hostname :-)
can a yearly vps request for refund?