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HostHatch - New non-sale pricing
I just noticed that HostHatch have revamped their standard (non-sale) pricing and moved the plans to their new platform with AMD EPYC CPUs and Samsung Gen4 NVMe drives.
There's definitely tradeoffs in that the newer plans come with less disk space and therefore a worse memory to disk ratio, which is my main pain point with HostHatch's plans. It's mostly a nice improvement though.
4 dedicated cores + 16GB RAM + 100GB storage used to be $40/month, but a kinda similar plan with 4 cores (2 dedicated and 2 fair share) + 16GB RAM + 75GB storage is now only $15/month. That's pretty competitive if you look at what other providers with higher-end AMD Ryzen or EPYC processors (like BuyVM, Nexusbytes, etc) offer for that price.
The old pricing started at $5/month for one core (50% dedicated), 2GB RAM and 20GB space, going up to $160/month for 16 dedicated cores, 64GB RAM and 340GB space The new pricing starts at $4/month for one core (fair share), 2GB RAM and 10GB space, going up to $69/month (nice) for 16 cores (8 dedicated, 8 fair share), 96GB RAM and 250GB space.
I think that's actually some of the best pricing I've seen for a server with AMD EPYC, 96GB RAM, and NVMe disks in countries like the USA and Australia. If only the disk space was a bit larger! Disk only being 2.5x the size of the RAM is an unusual ratio.
Their support is still pretty slow/unresponsive at times. Sometimes my tickets take over a month to get a response. That's probably one of their tradeoffs to save money, but I hope it gets a bit better over time - It's the one thing that seems to hold them back, based on other customers' comments on this forum. The plans are really great when they work, and I personally haven't had any major issues (knock on wood).
(no I'm not affiliated with them in any way - these are just my thoughts as a customer)
Comments
Is it reliable though for production use? I'm curious though as the BF package one mostly filled with complain (be it support team or technical issue)
I've been running my email server on HostHatch for a while and haven't had any issues. I recently migrated a BuyVM server to HostHatch too. Most of my important stuff (my site, dnstools.ws, my email, a few other things) are all on HostHatch now. I've got a Black Friday 10TB storage VPS with them too, which I use like a NAS and store backups etc on it.
Nice summary @Daniel15
So what's missing is the upgrade path for our the old BF19 services. They once said there'll be a bigger tradeoff or price adjustment but looking at their new prices, this might not be required (or maybe 5-10% less disk to be upgraded for the same price).
Mostly people don't write positive reviews, just negative ones. I have 19 services with them and they have all been rock solid, no downtime or performance issues. I host my personal site as well as a number of services with them and I have had 0 compliants. I'd say that they're a 10/10 provider if you avoid Chicago (and maybe LA), just because Psychz is hot garbage.
Is there any yabs of these new plans? I had a promo plan that I cancelled because it was kinda weak. Would be curious to see what $4/mth gets.
I don't have one of their standard plans at the moment (thinking about getting one though), but here's a YABS I previously did of a Black Friday 2021 sale one that was $70/year (3 cores, 1 dedicated, 60GB storage, 8GB RAM + extra 2GB for two year payment, Los Angeles)
It’s awesome
As a HostHatch Chicago user, I no longer recommend them. Started off pretty good, but involucrated server and slow AF nvme tend to put a damper on things. Still waiting on getting reprovisioned on a new server for the involucrated server and it's been how long?
You get that same support and oversold nodes though
Yeah it seems like Chicago has been a bit of a mess. It made me a bit hesitant to move more stuff across, but so far all my VPSes (mostly in Los Angeles) has been working fine (knock on wood).
Are the nodes oversold? At least on their new AMD EPYC platform, the performance seems pretty consistently fast to me.
Not sure if consistent through old vs new but the CPU and disk at the SYD location has dropped.
I just ran a YABS on my Sydney VPS:
Disk speeds aren't as good as they used to be, but they're not bad, and still higher than most people would need. Geekbench score is only slightly below average for that CPU (684 according to https://browser.geekbench.com/processors/intel-xeon-e5-2690-v2) which could just be virtualization overheard plus the fact that my VPS doesn't have dedicated CPU
Disk in Los Angeles on Intel systems is better:
Disk on their new AMD systems are the best:
I think they should add some more disk space to the plans.
And they really need to revamped their support system.
I just avoid any locations/hosts using Psychz, their network is horrible and it makes anything on their net semi unusable.
I wish HostHatch didn't use Psychz in Los Angeles. That's where four of my VPSes with them are located, as it's the closest location to me. The network is usually fine, but it does have hiccups, and open connections sporadically drop. I've got a ticket open since February 28 about SSH connections dropping, with a Wireshark capture attached, and so far no response.
I guess I gotta post the song again because it's 🔥:
Do you have any tips to get the IP reputation up? My mailserver on HH Stockholm, even after adding the IP to the Google and Microsoft postmaster programmes and dnswl.org, are still getting marked as spam to almost all mailservices. :-( SPF and DMARC are enabled.
I cheated 🤣 I relay outbound emails through MXRoute.
I already had a good Black Friday package for MXRoute. I set up a catchall account for each domain in MXRoute, then on my server I use Mailcow and configured each domain to use the relevant account for relaying. Inbound mail comes directly to me, while outbound email goes via MXRoute. It works great.
I would have used MXRoute but I have some specific requirements. My email account has ~400k emails in it. I need to clean it up at some point, but I do search through them to find old emails sometimes. Search on an account that size is just impossible without something like Solr (which MXRoute doesn't use). I used to have this account at MXRoute and tried their search but gave up after waiting a minute with no results.
I have 40+ vms for idling. What can or should I do?!
Give it away
Interesting, thanks. Price if pretty good if they provide quicker support for 'regular' users than for those on the specials.
Would be interested as well to know if there is a difference. I would assume that they are on the same nodes, though. At least on some locations.
No, I don't recommend production environment with them. When the server is running well, everything is ok. You got nice setups with nice price. But when problem occurs, it sometimes would turn out to be a disaster and you would lose money or your project.
I have just used this holiday time to cancelled all my HostHatch servers immediately and rebuild them with other providers. One of my HH server has been offline&unusable for more than 15 days and they still haven't answered my ticket to solve the problem. This is not acceptable. I don't think "it's low-end" is the proper excuse for not answering server down tickets, which should always be an urgent issue for any kind any level of hosting providers.
List them here for transfers
Thank you for the feedback on the new plans. Note that we just "soft-launched" them for now. We're going to launch the new website soon, and then start migrating legacy customers into the new platform. There are still a few basics that need to be completed for the new panel though (like IPv6 reverse DNS).
As for the plans - they are not yet the final plans, and we might make a few changes to them in the coming days and weeks. But the RAM/disk ratios - it would raise the pricing by a considerable percentage if we did higher storage for each plan, because you can only fit in a certain number of hot-swap NVMes into a single server.....and it starts getting way more expensive if you try to go above a certain number.
So instead we will build a high-performance pure NVMe block storage product, that you can attach to these VMs if you really do need more storage.
We've been super impressed with Hetzner Cloud, and wanted to do something similar - and for it to be available in 16 (and more) locations - with the same, predictable performance and price.
The new plans are deployed on new hardware, and it's the same exact Dell EMC servers, with AMD Milan CPUs and Samsung enterprise NVMes in all locations. We haven't cut any corners on these servers. They do not share nodes with the older plans. We also don't plan to do any crazy promotions for them (as was the case on BF21), as we've already priced them very well compared to what everyone else on the market offers.
We might still do some promotions here and there with "legacy plans" on the older E5 servers, but the performance will be significantly different for obvious reasons.
Ok, now I'm excited. :-) Looking forward to it!
Sounds like a decent long term strategy!
HostHatch is fine for production, your production environment should never be on only one host, lowend or not. Support is really a downside though, but it's fantastic when it works, and when it doesn't, just fail over to someone else.
The gmail instant search results for 15GB of email appears as witchcraft to me. It's why I'll need to stick with gmail for my primary email for the foreseeable future. Anyone who's used Outlook desktop search will know searching sucks.
Seek professional help.