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Comments
Without Jay's side, this is useless.
In fact, it looks bad.
Seriously? That's your answer on record???
Yes it is.
And you saying this thread looks bad on @seriesn is stupid. Either accuse him of being a liar or the OP of being incompetent. There's only one choice. If you think @seriesn is a lying thief, you have your own problems to sort through. He's probably the most honest person here, and according to the OP he's already weighed in on this. This isn't his support ticket system, he doesn't have to answer a thread where someone stupidly accused him of "threatening" them because they don't know how to manage a website.
I expect better from users here than I do in some Facebook group for amateur web designers.
I'd prefer my site on Jay's hands than on anyone I know. This does not excuse you of going on an attack without enough info other than blind faith. Something might be wrong in the config files, we wont know until Jay says otherwise.
The fuck are you even going on about? I know what a fucking publicly shared instance of redis and memcached is, thank you very much.
Fuck you too!!! lol
I dont use webhosting, but since the OP says he hits 100% for 2 minutes, it's pretty obvious to me that he got some automated warning, as the cpu limit for this plan is CPU Limit: 100%
Moreover it's written in red letters that plan mid-10g is recommended for wordpress.
Am I missing something?
OP ...for a wordpress website with minimal traffic I would recommend
https://closte.com/
I have had good success with these guys and you can get rid of WP Rocket and your CDN
What do you mean? Anyone can use WordPress whether they are an agency or Joe Bloggs or a huge website (millions of visits per day).
@MisterChew I suggest RunCloud Basic + Hetzner Cloud CPX11 in their new US location. It will be a lot more compared to your current plan ($12.64/mo.) but you could use it to host more than one website if you went with it and it makes setting up automated backups very easy.
It's very easy to connect RC with your HC server but if that's still seems like a lot of work, then use WPEngine or Pantheon, a lot of agencies use it for their own sites and their client sites but then again that's not low end and it will cost you a lot (but you will have all the support you need).
If really desperate use discounted SiteGround plan and migrate before it renews with the regular pricing.
Edit: Forgot to mention Cloudflare, set it up on whatever provider you use. Cache everything under /wp-content and /wp-includes and block /wp-login.php except to your IP (page and firewall rules).
Looks like you are also running one pager using wordpress with a bunch of crap plugins.
Nah it was just a hype. "30% of the world is using wp, lets build our one pager site, pay to be featured on a popular magazine site and showcase it in wp dev sites or in wp site itself and show how we stupidly use wordpress."
Anyone can use wp, but the question is, is it right for your site?
Maybe good idea, but i guess OP goes to shared hosting because of few knowledge on web hosting.
1. using runcloud if you are good with cli
2. filemanager is not that great who needs it anyway but maybe OP wants it
3. learning curve from DA to runcloud
4. You still need basic knowledge of servers/VPS
This is not for the OP.
Its just a hype really. Its for big corps that has mone to burn and doesnt care if they are getting ripped off by these type of hosting services.
Lol, do you know how much is their Managed VPS? Siteground and the likes are bait and switch type of hosting. You will get a message "Congratulations! your site is getting popular and we encourage you to upgrade to ..." without indirectly telling you that you are hitting high cpu usage.
Good, but again, OP needs to learn how to use CF properly and correctly. OP might have dynamic IP and wont be able to use the CF firewall for hiw wp-login.
My suggestions
1. one pager site just use plain HTML, it will take away all your current and future problems
2. another option if you really want to use wp, is to use wpstatic or localwp but there is a learning curve.
3. really ditch those bunch of plugins specially elementor.
Incompetent 'developers' whining about wordpress being heavy / shit, when in reality it all depends upon the use case and competence of said developer.
I manage a significantly customized WP driven site for a major publisher that I developed over 7 years ago, and have maintained ever since. It has over 8k pages, 5k+ PDF files and gets about 1.5-2m pageviews per month. All of it, served from a cpanel account with RamNode for the past 4y, with Litespeed caching enabled and static resources offloaded to a CDN, with ZERO shit plugins installed.
I haven't run into issues to this date.
FYI, this is what resource allocation looks like -
I think it's a really dumb idea to have CPU in % anyway. Why don't providers have limits on the amount of CPU time allowed? Let it peak as long as the total CPU time in a day is below the limits
I'm not a developer, never claimed I was.
Thanks for contributing to this thread.
OP, have you migrated to RamNode yet?
Make your mind up ffs.
So far, never have any problems with Nexusbytes hosting. Either their shared Yearly plan or their Free Hosting Plan in Germany.
I'm using numerous plugins too :
WP Rocket (cache refresh per 24 hour)
Monster insight
AIOSeo pack Pro
Imigify
And other miscellaneous plugins.
It's all in how you handle it. WordPress is very lightweight. Something that can't be said for every theme or plug-in.
Just got this email:
Dear Friends and Family,
Hope you are well and so are your loved ones. This email contains updates and explanations, that are not long due, but overdue at this very moment. This is also a combination of personal message and major company updates.
Let me reintroduce myself, I am Jay, the proud founder of Nexus Bytes LLC. Over the years, I have had the pleasure of assisting most, if not every one of our family members, personally at one point or another. I have always taken pride in myself and my team’s work. The brand we have built combined with your support and support, alongside, many hours of hard work, by my team and I.
Lately, you may have noticed that the quality of our support has dropped. No, not only dropped, but what I would outright call disgusting by our own standard. As of this moment, there are a total of 219 tickets, that are either unanswered, ignored or pending my intervention. This is not intentional.
Before I even give you any explanation, let me start by personally apologizing to each and every one of you. I solemnly apologize for the service interruptions, the lack of support and the overall horrible experience some of you may have felt and faced over the span of last couple of weeks. This is not what I have built this company on and this is not something, neither myself nor my team is proud of.
If you weren’t aware, Nexus Bytes is/was being run primarily by myself, alongside Roy as my right-hand person, who usually handles most billing and sales questions. We have a dedicated support team for after hour support to ensure 24/7 premium support. Unfortunately, Roy chose to step down from his role around the end of July/early August, due to personal reasons. Which created extra work load for myself and my team. Roy would also occasionally handle escalations, when I am not around (sickness/day off etc.).
The vision was to train a new person ASAP to replace Roys position. Unfortunately, that didn’t work as I have planned for. When it rains, it pours. My life went through a perfect storm. I wish I was joking when I said that!
About a month before Roy left, I was going through a major transition period of my personal life. The day Roy left, literally the 2nd day, I caught Covid-19. Which took almost 6 weeks out of my life. Once that was gone, I was happy. Sadly, not for more than 2 days! Comes the Flu! Alright, that will pass. Oh, no! While being completely bedridden, I managed to fracture my leg. Half the time I am sleeping and the other half when I am not, I am on some kind of meds for the last 3 months. Any who, long story short, things are slowly going back to normal. I am at the last stage of my recovery period.
Why did I bother telling you all these? Nexus Bytes was built on offering personal care and that “family” touch. We believe in transparency. I believe in being honest with those, who trusted us with their day-to-day operations. I and we owe you an explanation and it is not a fun one to share
. Being the captain of this ship, without my presence and due to lack of my co-captain, this ship felt like it is sinking. Thankfully, I am at the final stage of my recovery and hope to be fully dedicate my time again within the next 2/3 days.
Here are the next steps:
I truly, from the bottom of my heart, thank you for your continued partnership and your patience. I solemnly apologize for the recent negative experiences that you may have had. While life is full of surprises and uncertainty, I am committed to bring my baby back to its old glory and take it to the next level for vision 2022!
If you require my personal attention on anything in the meantime, please open a ticket with “ATTN Jay: Subject of the ticket” as your ticket title/subject, and I will ensure those are sorted in less than 72 hours.
Once again, on behalf of Nexus Bytes LLC, I am sorry and we got this!
I hope I'm not out of line in saying this but @seriesn recently had COVID and is still recovering and resting as far as I know. He's a good dude and isn't purposely ignoring this. Guy just has other stuff going on in his life currently.
Let's wish him well.
Edit : Nvm, I guess he sent an email to his customers. I didnt want to go in as much detail as him but I guess y'all know he still cares about you, haha.
I got the same email.
When I read the title, I thought the family is being acquired by stepdad Frantech or SmartHost.
I scrolled to the end and found that the family is still intact and remains independent.
However, there would be no Black Friday.
I hope the two push-up deals are still good:
This smell bad... After all, business is business. Actually 0 f's given for any personal problems where money is involved. Best of luck to OP. Lets hope this will convert into borta like drama.
My view regarding OP is that he obviously has little clue about managing his own server, so he should just go somewhere else. Perhaps other providers have a higher tolerance or limits for resource overuse, but because computing resources are always finite, there may be a good chance that others on the same node will fuck up the same way OP did and then affect OP's server, which is something that Nexus Bytes keeps to a minimum with his strict resource overuse policy.
At the end of the day, no provider can please each and every customer. For those of us who are competent enough to manage our own servers to keep it within limits, we are happy to be with Nexus Bytes because he is really strict with incompetent folks like OP and would rather not take their money. OP can just raise a refund request with Nexus Bytes and I am very sure he will give you back your money in full because your pennies are not worth potentially losing all his other customers.
I recognize that OP will not be happy with my response, but I am just calling a spade a spade. OP can either spend time learning how to manage his server properly or move somewhere else. As someone else said earlier, OP's time is precious, but so is the provider's. If you are not happy with the provider, seek a refund, move somewhere else, and save both your time and the provider's time. If OP demonstrated clear technical competency, I would side him but obviously he is clueless so it is far better that he not waste his time, the provider's time, and LET folks' time (although many LET folks do have a lot of time to spare).
Messaged Jay with my wishes and all, but the mail reminds me of..
bobatemyhomework
Our best wishes @seriesn
Get well soon.
I thought exactly the same when I saw the mail from nexusbytes.
I would argue: not necessarily if the server runs on CloudLinux.
Hoping providers will correct me if I'm wrong.
The defining feature of Cloud Linux is to limit users, not to optimize them. So a poorly optimized website would run worse, if all else was equal and the CL install was used in it's intended way.
Your usage stats aren't critical.
It is possible you just got an automated email. And that's good. Lets you check it out and if it's just short burst of high usage (for whichever resource), there shouldn't be any problems, not with CloudLinux limiting it.
If you see any resource staying over 30% for more than 30 minutes, that's when you should worry and look into it. This looks normal. Short bursts when stuff gets edited, cache re-created etc. are normal.
So, you could be sweating for no reason. The provider in question is not one I've tried, but their reputation is good, and for all I could tell - your website runs fast (and you know about the uptime, haven't tracked that). There aren't too many good hosting providers around and I wouldn't leave a good one for small problems, or stuff like this which looks like a communication/confusion problem (as far as I can tell).
For backups, I would suggest not using a WP plugin do back up WP itself. Puts load on the server and, as any plugin, is an additional security, stability and performance problem. I wrote here in great detail about shared/reseller hosting backup options (there are thousands of other sources, but this has worked for me, so it's written down for my reminder/reference
).
For SMTP, I use & recommend Easy WP SMTP.
For images, it's best to optimize them before uploading them. Using a plugin for that puts a lot of load on the server (in addition to the risks & problems of having yet another plugin installed - will make an acronym for that - YAPI
).
For security, I use & recommend WordFence. Yes, it's best if done on the server level, without relying on a plugin, but in most shared hosting environments, the security can be very good, but not perfect for WordPress. Hence, I'm happy to take a very slight performance penalty introduced by WordFence.
For CDN - this is just my opinion. Try Cloudflare, their free tier. You'll get many (most?) of your images served from their edge servers that way. Until you get tens of thousands of daily visitors, I wouldn't bother with YAPI - even for CDN.
When it comes to cashing - LiteSpeed works great, even without Redis, or Memcached.
It has a great image optimizing option (I don't use it, but I've thoroughly tested it and it's good).
And it can clean/optimize the database.
Not sure if WP Rocket does all that, haven't used it for years.
More on LiteSpeed.
That was a wrong reply to the subject lol. Either way a shared caching system that doesn't have proper ACL built in would be bad, CL not relevant. If CL installs dedicated per user or has an API in the middle to add ACLs, that's fine. But then you'd need special plugins to use it on the latter.
Redis, for example, was not made to be used by multiple users unless they all trust each other. It would only make sense on shared hosting if each user had their own instance of it. It's not like MySQL where you can say User1 can manipulate this data but User2 can only manipulate this other data. A user either can or can't manipulate data. Being able to manipulate the cache of another user is a vulnerability.
So if you ever see a host announcing "I installed redis via yum, you can all use it" run fast.
He was probably referring to the user separation.
Not arguing, but asking for clarification. I'm a bit confused.
To this:
"REDIS and MEMCACHED are disabled for shared hosting."
You replied this:
"Unless users get their own dedicated instances, this is a good thing for security. Shared caching written and altered by users without separation of ownership is a recipe for a good old fashioned attack by polluting cache.
Make everyone's site into pornhub with this one neat trick..."
Does CloudLinux not isolate user accounts and prevent such problems?
Also, with all that in mind, I'm not following this last reply you made.
LiteSpeed is for caching & optimization. And it works better when Redis is enabled.
Does it have some problems with Redis on a CloudLinux server?
Additional info:
I've seen some highly reputable (and expensive) shared/reseller hosting providers allow Redis on their servers. Of course, it's not impossible that they are still clueless (though I don't think that's very probable), or that they are giving in to customers requests, even if it is a security risk (a bit less improbable, and definitely not impossible IMO).
EDIT:
I just saw your last reply, will look into it, so this reply may not be relevant.