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Hostworld.uk 6 month review
I have two identical VPS's from @hostworld since last November (actually one even sooner but cancelled that one for a few months)
Specs are the following:
Basic System Information:
---------------------------------
Processor : Intel(R) Xeon(R) CPU E5-2660 v3 @ 2.60GHz
CPU cores : 4 @ 2599.994 MHz
AES-NI : Enabled
VM-x/AMD-V : Disabled
RAM : 3.8 GiB
Swap : 2.0 GiB
Disk : 47.2 GiB
Uptime:
13:14:01 up 165 days, 12:48, 1 user, load average: 0.27, 0.78, 0.51
The only single downtime I can recall was on the 26th of March (which they sent an email notification as well) about some network issues. That lasted about 2 hours for me.
yabs result:
# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
# Yet-Another-Bench-Script #
# v2020-12-29 #
# https://github.com/masonr/yet-another-bench-script #
# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
Wed 26 May 2021 01:03:02 PM CEST
Basic System Information:
---------------------------------
Processor : Intel(R) Xeon(R) CPU E5-2660 v3 @ 2.60GHz
CPU cores : 4 @ 2599.994 MHz
AES-NI : ✔ Enabled
VM-x/AMD-V : ❌ Disabled
RAM : 3.8 GiB
Swap : 2.0 GiB
Disk : 47.2 GiB
fio Disk Speed Tests (Mixed R/W 50/50):
---------------------------------
Block Size | 4k (IOPS) | 64k (IOPS)
------ | --- ---- | ---- ----
Read | 63.00 MB/s (15.7k) | 372.90 MB/s (5.8k)
Write | 63.12 MB/s (15.7k) | 374.87 MB/s (5.8k)
Total | 126.12 MB/s (31.5k) | 747.78 MB/s (11.6k)
| |
Block Size | 512k (IOPS) | 1m (IOPS)
------ | --- ---- | ---- ----
Read | 301.08 MB/s (588) | 223.02 MB/s (217)
Write | 317.08 MB/s (619) | 237.88 MB/s (232)
Total | 618.17 MB/s (1.2k) | 460.91 MB/s (449)
iperf3 Network Speed Tests (IPv4):
---------------------------------
Provider | Location (Link) | Send Speed | Recv Speed
| | |
Clouvider | London, UK (10G) | 386 Mbits/sec | 285 Mbits/sec
Online.net | Paris, FR (10G) | 386 Mbits/sec | 302 Mbits/sec
WorldStream | The Netherlands (10G) | 383 Mbits/sec | 315 Mbits/sec
Biznet | Jakarta, Indonesia (1G) | 223 Mbits/sec | 79.1 Mbits/sec
Clouvider | NYC, NY, US (10G) | 345 Mbits/sec | 260 Mbits/sec
Velocity Online | Tallahassee, FL, US (10G) | 271 Mbits/sec | 251 Mbits/sec
Clouvider | Los Angeles, CA, US (10G) | 176 Mbits/sec | 204 Mbits/sec
Iveloz Telecom | Sao Paulo, BR (2G) | 182 Mbits/sec | 136 Mbits/sec
Geekbench 5 Benchmark Test:
---------------------------------
Test | Value
|
Single Core | 407
Multi Core | 1255
Full Test | https://browser.geekbench.com/v5/cpu/8106497
I ran yabs two times, network speed remains almost the same. I'd expect a little better speed to Clouvider at least since both of my VPS's are in the UK as well. But since I don't have nothing too critical on them I won't complain too much (got a few websites, my personal email and rocketchat).
Now, lastly I'd like to talk about support. I love it! Really do. As the 3 times I have had to contact them I got my responses in 10 minutes. Even at 2AM in the morning UK time, that ticket was waiting for my reply as I had to take a nap real quick and when I answered back at 9am I got an prompt reply again. No idea if you guys ever sleep but you should.
Just in case the formatting of this thread isn't correct I'm sorry as I have no idea how Vanilla's "code" format actually works. I tried at least.
All in all, I'm happy with my service there. Thanks for the reliable VPS's @hostworld
Comments
Thanks for sharing your experience @serv_ee
One thing you can do to help your provider is to leave your positive comments on their LowEndBox posts: https://lowendbox.com/?s=hostworld&searchsubmit=Find
That is very much interesting.
Ezee.co.uk is now Hostworld.
Ezee.co.uk doesn't pay their suppliers - chargebacks against the cPanel license (for lots and lots of seats they used and ultimately didn't pay us for) on couple final months as well as the server when they cancelled.
I would approach this with major caution if you intend to be either a Customer or a provider to @hostworld
Now this is especially bad, and feels really personal, because Clouvider has offered a year grace period for the Customers affected by the cPanel pricing model change/price increase. We have been subsidising Customers with licenses bought before the hike. The demands of refund came two and a half month after we have sent a ticket to affected Customers advising them that we will increase their pricing.
Refund demands and chargebacks included the period the services were rendered, and the license fees were billed to us.
Given this severe reaction to cPanel price adjustment one would be reasonably worried about the business stability/sustainability.
as well as
I commented on the post to direct visitors to this thread.
Hi @serv_ee
Thanks for the great review and we look forward to working with you for many more months to come
Appreciate it.
No, no, no. That is not how it works. Unless you intentionally ignored @Clouvider simply on the basis you accept what he is saying is right, in which case you are a bit of a cunt?
Hi @Lee
We will respond to those comments shortly.
Thanks
Hi @Clouvider
Any dealing's you had with Ezee.co.uk are between yourself and Ezee.co.uk, yes we purchased the goodwill and customers but are still concluding and transferring assets so any assumptions you have made may not be accurate. Without hesitation I must make it absolutely clear that cPanel licensing had absolutely zero bearing on why Ezee.co.uk made the business decision to cancel services with Clouvider it was purely due to moving over to owned hardware ie our own rather than continuing to lease.
With regards to the chargebacks although I find it very unprofessional to bring such business matters up in a public forum we will oblige. The chargebacks had been filed because your business continued to charge for cancelled services. You claimed you had a 30 day cancellation policy and you argued with the bank we had agreed to this when we signed up and ordered the servers. At no point are you asked to agree to them and this is solely the businesses responsibility to make it clear to avoid such issues such as this. The only time you are informed is when you submit a cancellation request. If you request to cancel your service at the "end of the billing period" you would not expect to then be charged at the end of the billing period. We then sent video evidence of your signup process which never asks to agree to your terms. This was sufficient enough for the bank to agree in our favour and rightly so.
I would also like to point out that if you have a look at the last few months of reviews of your company there seems to be a pattern of when long term customers cancel and move to another provider you find the need to attack, stalk and intimidate them, just as you are doing with this post.
I would also like to say to all existing and future customers of Hostworld. We are a thriving and growing business that has had immense growth. The viability of the business is not in question and again @clouvider passing aspersions to this effect is again wholly unprofessional.
Well it's good to know that actual providers don't read the terms and conditions either.
You seem to know an awful lot for a person not involved with the business that issued a chargeback cat a short notice. I’m going to mention that the card on file did not appear recently so I’m going to put a big question mark on this story.
That’s is perfectly fine, congratulations on your growth! Just you know, so long as it’s not funded by money gained through dishonest chargebacks :-)
Unprofessional is not paying for the services rendered. Retroactive chargebacks are a major red flag that should, of course, be shared with a community as a warning. We do not take any chargeback lightly. Where a refund is due, we always refund. This is not the case in this situation.
Especially after said provider was paying your cPanel seats for a year to help you with the rising cPanel license cost. CPanel license costs we’ve been bearing for you were in excess of the amount of money you were paying us for your server with us. We did it for a year for you. You returned the favour with a chargeback. 3 of them actually - for 2 months of services.
This makes us think that being the good guy here and helping people out is really not a good idea.
By the way, you still have bills due for payment on your account, the ones you chose to not even attempt to pay.
So you are saying that 2 months worth of cPanel licensing wasn’t used up and then disputed by you with your bank? The bank did not agree with you, they have asked us to respond which we naturally will.
This doesn’t change the fact that you have used the service (licensing billed for ACTUAL used cPanel seats) and did not pay for it. Your attitude shows you feel the payment for the meal eaten is optional.
Equally, we didn't argue anything with your bank yet - the bank has asked us to provide evidence regarding this transaction, which we will, of course, provide.
One review made coincidently at the similar time as the chargeback was initiated, with the same “experience”, with a fake name, and a fake invoice number, where Customer ID belongs to one Customer and invoice to another, both of which are happy Customers and confirmed they never made a review. Another review made by a competitor, @xHostsUK for refusing to provide them a service based on their conduct, and coincidently, chargebacks against their other supplier (graphic designer from WHT I believe)
So essentially both reviews made by a competitors 😉
That is why the business felt pressure to claim money back for the services rendered, gotcha 😉
Well..fuck? Didn't expect to see this just now.