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Got a contact at Level3/Century Link? Ongoing prefix hijack.
Hi:
We are seeking someone with a contact at Level3/Century Link, preferably in the networking/noc area. We have been given the run around on a prefix that's being hijacked from us, and so far they say they can't filter it out, nor can they blackhole/nullroute the prefix.
If you have a knowledgeable contact at L3/Century Link and wouldn't mind sharing the information so we can get the prefix hijack stopped, it would be appreciated it.
It is quite upsetting we've had to resort to making public posts and requesting information this way. We have emailed the 3 NOC addresses we've been given over the phone, we've called all the numbers we've been given (and able to find), and there's been no luck.
Thanks
Comments
Good luck with this
what AS number is making the announcement?
Finally resolved, this was a giant mess.
RPKI
Would work if Level3 respected RPKI... they don't. Prefix was already RPKI'd.
I still have the same problem reaching my vps, their IPv6 keeps looping, I emailed all the address listed on their contact us page and most of them are not even in service!
if you have access to the "Lumen Control Center" (ex CenturyLink/My Level3 Portal) then try that route, that worked best for me.
I have the impression that since the Lumen "rebranding" quite some previously working email addresses are no longer in service.
I wish I could, I am not a centurylink customer, it would be nice if someone with an account can contact them for me and send them this tracert and tell them there is a loopback in their network somewhere.
Have you tried contacting hivelocity? Even if it's a level 3 problem, it's affecting their link so they'll be able to liaise with them about it; and since you're their customer they'll be happy to help you.
What @jackb said here is gold.
I did a chat with hivelocity and they said its not their network.
In which case you need to speak with them again, after all isn’t it then that you pay money to ?
Has this been solved, yet? If you want I can try to open a ticket with Level3/CenturyLink/Lumen, don't know if that helps.
Not for me at least, it would be nice if you can open a ticket with them and send them my tracert.
OK, but could you please send the complete traceroute and/or src/dst as otherwise this is going to be rejected flat out.
Ticket #20274871 has been created at Level3/CenturyLink/Lumen for this issue. I cannot guarantee this will solve your issue or even help.
The ticket was closed: .. Since your customer does not have a peering with us he should open a ticket to their ISP provider and they can follow up with Lumen and or their provider.
We will close this ticket now.
Sorry
"Hi, thanks for the report. We've confirmed the issue but since your customer does not have a peering with us we're not goin... able to resolve it. Have a great day!"