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Paid Orders Cancelled, WHMCS Bug Or?
Well, I was reading a support ticket and because of our backlog which was cleared up about 30 Minutes ago.. A few orders which was paid for got cancelled? I have no idea how this happened since I filter the options like "pending orders, Status: Unpaid" to cancel unpaid orders..
I then got curious and checked for all "cancelled orders, Status: Paid" and then noticed a order from the 5Th of December, Payment complete and Order status cancelled.
Is this a WHMCS Bug or my stupidity?
Comments
I think the order becomes automatically cancelled when the user requests cancellation.
Hmm, i haven't seen this Bug - maybe you cancelled them by mistake?
Yeah, But you would not pay for a order and then submit a cancellation request.
@jacob are these fresh/new orders? Maybe they payed and used several months and then cancelled?
@rds100 Just a error in his order status, I think I will have a sleep now.