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Kimsufi VAT Removal?
Hi,
I do not live in Europe. Does anyone know the correct procedure for removing VAT and how long it takes for VAT removal for kimsufi?
Their forum posts has been over 3 years old, and upon submitting through their contact page, you do not get any acknowledgement of any sorts.
Opening support tickets is futile as it magically gets deleted without any reasons or instructions.
Comments
Kimsufi/Soyoustart, they have one of the worst customer services in my experience.
Try calling them on the phone.
Maybe you have already stumbled upon them, but Kimsufi/SoYouStart have regional websites that have the appropriate currency and taxing.
Takes 3 weeks to 2 months easily but I heard you could just update via support ticket to refer to OVH in Kimsufi and SYS. That could be done.
So try to verify in your main OVH first.
@halfus Just register at one of their international websites, E.g. www.kimsufi.com/us/en/. KS/SYS/OVH maintains separate entries for each geography, thus a customer can keep a record at us.kimsufi.com/manager/ (without VAT) and another at www.kimsufi.com/fr/manager/ (with VAT).
I can't find any phone number on their site.
Thanks. As I do have a OVH account with VAT removed, I just tried your suggestion. Seems like my support ticket just got deleted again.
Thanks, but without VAT, currency exchange makes euros more favorable.
Don't know much about Kimsufi but using SYS(which is kinda similar), I had tax issues but then selecting countries by making changes in the URL at the end of the domain, you can select it. To proceed internationally, which doesn't include VAT while ordering, you can use "/us" at the end. This actually worked for me at SYS.
When I tried with Kimsufi, by using the below-mentioned URL, I was able to get out of the taxation(as I'm not living in Europe).
https://www.kimsufi.com/us/en/index.xml
Try hostsolutuons.ro and you will reconsider on kimsufi
If you are not from EU then the VAT will automatically removed when you pay.
But sometime the VAT doesn't remove automatically (I have encountered once with similar issue)
I open a ticket and call them at the same time. Because tickets reply takes too much time.
The phone support is really great for me..
So can try that too..
You can find the phone number on OVH website (OVH.com and not from kimsufi)
Try to call them between Monday-Friday on their office hours (Otherwise they may say that billing team only available on office hours)
I have fixed my issue that way.. You can try this
Try sending E-Mail to [email protected]. You need to follow what they say on that forum you linked:
Also won't hurt to include the OVH NIC handle (login) that you have with them.
Last time I needed this in 2016, it took just 1 day.
Kimsufi automatically removed VAT for me when I went to pay but SYS didn't so after ordering from SYS I sent an e-mail to their validation e-mail with my ID and a recent bill with my address on it and about a week or so later I got a reply back confirming they removed VAT and they also sent me a Paypal refund for the VAT I had already paid for.