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How to get a reply from delimiter support?
I have been a customer of delimiter for more than 6 months now and its been more than 12 hours since my IP was disabled by delimiter guys(without any warning offcource.) and they haven't been able to reply to my support ticket either although it is almost working hours accoring to US times. Maybe they are still sleeping or maybe it is Christmas or a public holiday in US today(correct me if I am wrong). I am not able to understand why they haven't replied to me yet.
Maybe someone here can help me regarding this how to get a response from delimiter.
Comments
No US holiday
It's Kimsufi day today we are sorry any inconvenience but today only Kimsufi related issues are being handled at LET. I hope you understand our situation. Thanks
Regards,
Someone from KimsufiTalk
Join the club, I don't know either. Nor does anyone else here.
Yes, continue trying to contact them.
Use their chat in the client area. It's possible your ticket went to the wrong dept and was ignored (yes bad form) but at least you will get a response.
I don't understand the joke about kimsufi but I am a very unhappy customer at the moment. They could have solved my problem in less than two minutes. But it seems they just don't care. Maybe I will choose a more professional host next time.
Already tried. Didn't work. Getting automated responses.
There. Fixed.
May be you could try messaging them over WHT ( or Here ... @MarkTurner )
try @mikeyur as well since he is still there "sales" manager as far as I know.
Yeah? and I bet he's also Delimiter's entire Customer Retention department
probably is I don't know what he is I just know he seemed to solve a lot of peoples issues here on let that required admin access to their whmcs & hostbill panel.
... not anymore (last active the 16th of July)
Yeah, both Mark and Mike seem to be not interested in LET anymore. Can't really blame them for that.
It happened so fast. Everyone loved Delimiter, then all of a sudden everyone was hating on Delimiter after a couple threads.
Clearly Delimiter is at fault because they control their reputation. Can't blame them either
You just said "it's almost working hours in the US" and at the same time you've answered your question.
Be patient. It's good enough they respond at all for the price you're paying.
IP disabled?
Just continue doing that, create one ticket every minute for a whole hour and i'm sure you'll get their full attention!
Does anyone know if they (Mark/Mike) still work at Delimiter?
Dunno last sales thing I received was from a Brian.
Just had a chat with them. (brain went blank while using their livechat)
I left at the beginning of June. To OP: you can try emailing sales@ but you'll likely only get a response there during US business hours.
Glad to see that you're still here.
Good luck with your future endeavors!
I would expect a response no matter how much I was paying.
Thats not how this works provider must be cut many thing to able offer such low price. Few provider only do sales, all support ticket going to dev/null. Yet, sometimes they reply when in mood
That is how this works unless the provider specifically mentions they provide no ticket support. (i.e. LowEndSpirit)
Providers choose how much they charge for a service. If the included service comes with "support", I expect it.
cheap won't be good / fast
Incredible how many providers manage to screw themselves over. Never mind their response time to unexpected events. But just how little gray matter you have to manage to muddle through life with, to go ahead and suspend a service without notifying the customer, as a matter of course, together with instructions what needs to be done to solve the problem which had prompted this! Especially given this is so easy to automate.
At least they have learned how to add nullroutes and don't unplug whole servers for DDoS...
Why? And what did you learn?
No announcement that contact hours/business model would be changing, not even a post here? Mark Turner was so vocal before?