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Sounds like they're behind Cloudflare and their webserver is down (or cloudfare is acting up, as it's prone to do). Wait a while and see if it comes back up, I guess.
Edit: Okay so I actually went to the URL. Looks like its up here. Try clearing your browser cache.
Working fine from here.
It's ok now. Thanks!
Interestingly, our monitoring didn't reveal anything. Either way, glad it's back up now
I thought they clouds are always ment to be up,
@Daniel - Our billing system is hosted on 2 dedicated servers, not the cloud.
@jtodd But the "cloud" runs on Dedicated Servers, not water vapour
Tis true
Got a monitoring service pointed at it?
I know when we discuss monitoring over in my neck of the wood, i always suggest pointing at a page within the site. That way whatever you're using for software actually has to respond and create output as a response. Many web software usually cache the front page since that's usually the most viewed age on a site.
I'll double check the monitoring, but I'm still not sure what happened earlier this morning. I have a feeling it might be something to do with Cloudflare as the server seems fine.
yeh its cloudflare, i get the same problem on a few of my sites now and then..
Doesn't that defeat the purpose of having the service?
No, cloudflare isnt just a proxy it protects your emails listed on you're site too.
That's cool. Protects your emails as well.
On your site.
Yup, your wonderful site.
The site that's online.
That's up and running.
Hmmmm.....
Um, question.
Isn't the site, oh I don't know, um DOWN?
Off to bellringing
There are a lot of advantages to using Cloudflare on an ecommerce site, especially Cloudflare Pro. Check out the website.
Also I'm not 100% convinced there even was a CF issue this morning as when the OP cleared their cache, it worked. Either way, I'll set the monitoring to HTTP (something I should have done originally anyway!) and see how that goes.
James
It just took 2 minutes to open manage.theukcloud.com (My Account link) from www.theukcloud.com homepage. Any following clicks on the link go fast (for some minutes). Looks like typical annoying cloudflare behavior, as I have experienced similar behavior on other sites that used cloudflare.
Yes its the damn cloudflare javascript/ajax.
It works fine for me but I don't want people to have issues submitting tickets, so I've disabled CF on manage.theukcloud.com.