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DigitalOcean backs down in face of pitchfork-wielding mob
raindog308
Administrator, Veteran
in General
Comments
It went off the rails at "we created a Customer Advocacy Group".
Welcome to a VC mentality :P
Francisco
Hipsters
The same thing happened at a huge company with respect to vacation time. The accumulated vacation time had grown so large that the company was losing bids for government contracts because its overhead rates (cost of vacation time factored into employee salaries) was higher than its competitors. It was a huge liability on their books.
Honestly the complaints lasted maybe 48 or so hours, it would've been easy to just stick with our plan and not make adjustments. That said, customers expressed legitimate concerns and many of us agreed with them. I think the right decision was made here to change direction just a bit.
Everyone makes mistakes, I'm certainly no exception to that. I can identify areas where I could have done things beforehand that would have reduced complaints. I really appreciate the feedback I received from members here (among others).
too much people complain?
Probably some but if @jarland was allowed to give any input i'm sure he gave a serious push in the compromise direction. @jarland goes the distance to be reasonable and help people so I have no doubt he's got some involvement in this.
People need to realize though that DO just got ~$140M in loans the other week instead of another round of VC funding ( be it VC was an option or not is unknown ). They have the graphs showing how much credit was claimed and that's debt in the eyes of the bank. That's service that at some point they may very well have to have gear on hand to support.
Francisco
I feel as though I was given equal ground to anyone else in the company with feedback on this, and that the rest of our support team were afforded the same courtesy. A hosting company that listens to its support team will go far. I honestly believe that.