Hello, first of all English is not my mother tongue so forgive me for my grammar.
To Francicso i really couldn't think of any better way to express how thankful and appreciative I am for your unparalleled support considering I am not yet a customer at that time.
Without Francisco, I'm left with zero data and probably more stressful days. The incident that happened to my VPS caused me three stressful days and two sleepless nights. Googling searching for solution and asking around from different forums and worst of all downloading 11gig of file size at the rate of 90kbps and not even sure if it will work because they mentioned that my backup file could be corrupted as well because it won't extract.
I also learned the importance of carefully reading terms of service. With that said i have reviewed Hostmybyte (My Vps Provider) TOS and in my simple understanding i cannot hold them accountable for my backup.
To mention their support team.
Some of them in my humble opinion are not even reviewing or analyzing the situation before making a follow-up and due to that we've been going around into circles for extended days. Also this time i felt like a number and not a person BUT I'm still thankful to those who are concerned and given their best effort to solve the problem.
To Tyler the owner i have a big faith to him, before when he was around he's able to patch up things quickly unfortunately this time he's nowhere to be found eventhough i requested for him few times.
Also it would be good if they can hire even just one highly experienced tech support, this way when critical issues arise it can be dealt or solved easily like Franciso did.
For now, I have moved my personal data to another host and for Hostmybyte i still have my VPS with them but for the meantime i wouldn't use it for production until they improve their overall services.
To end this review if you're like me looking for real people (not saying HMB crew aren't real, I'm talking about relationship) it's my main personal criteria btw then experienced tech look no further try BuyVm/BuyShared they won't let you down.
edited post to rephrase and condense