Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Advertise on LowEndTalk.com
What's wrong with DireVPS.com?
New on LowEndTalk? Please Register and read our Community Rules.

What's wrong with DireVPS.com?

seansean Member
edited February 2013 in General

DireVPS.com hasn't sold well since launch. It's here to stay and I'd like to improve conversion rates.

We want to know what it is putting people off. Is it the fact it's oversold? Is it the name? That we forbid so many services? We want to hear it all... be brutally honest.

«1

Comments

  • Perhaps I should say... help us improve upon the site and you might win a free VPS for a month. I'll give away roughly 20 VPS.

  • SpiritSpirit Disabled
    edited February 2013

    @sean said: Just to confirm btw there are still plenty of IPv4 left.

    It's nothing wrong with DireVPS.com. I think that some people didn't understand this part. Client can get and keep this VPS package with IPv4 actually as long as IPs are available so if you get it fast it will be IPv4 and IPv6 capable vps.

  • CVPS_ChrisCVPS_Chris Member, Provider

    Everything is a joke. Now I want a free VPS please.

    ColoCrossing.com - Premier Datacenter and Cloud Solutions for Business

  • P.s. Yes, the website is designed to poke fun but we want to make it 100% clear that we're selling a real product. How can we do this?!

  • I just read your post, looked on the website and now i'm confused. Is this a joke like HostBluff or is it serious?

  • serious

  • @sean said: We want to know what it is putting people off.

    I don't need that high of resources regardless of what I do.

  • jarjar Provider

    @sean said: Yes, the website is designed to poke fun but we want to make it 100% clear that we're selling a real product.

    I think that's the mistake.

  • SpiritSpirit Disabled
    edited February 2013

    @gsrdgrdghd said: I just read your post, looked on the website and now i'm confused. Is this a joke like HostBluff or is it serious?

    Here is LET offer: http://www.lowendtalk.com/discussion/7801/4gb-uk-vps-for-4.00month-6.26-usd/p1

    @jarland said: I think that's the mistake.

    To me that's good part. It makes it clear.

  • Well, the only way to find out is to buy one...

    AboveClouds • UK Company • UK Datacentre • UK Customer Support

    High Performance Pure SSD Cloud Hosting with a personal touch

  • shovenoseshovenose Member, Provider

    I know it's ipv6 only but that will make it almost impossible to sell.

  • My 2 cent.

    No Support

    I'm not expecting much but if I want a VZdump after a few months I would like it.

    Management decision is final. We may terminate service without refund as we see fit if we feel you are abusing it.

    Define what abuse is.

    I know, I'm Dale Maily.

  • @sean said: That we forbid so many services?

    I see this as a problem too. If I can only run websites, I'd just get shared hosting.

  • @dnom said: I see this as a problem too. If I can only run websites, I'd just get shared hosting.

    Hm, yes. We banned those services just to cut down on support. For example we always get people asking us to enable tun/tap when they can do so via our panel.

  • Change the name, it sounds like your going to run away.

  • To be honest, its the design. It feels so sketchy and it feels more like a scam than a good deal. Even if there's tons of reviews saying that direvps.com is good and really reliable and cheap I would not go for it just because of this reason.

    I would improve the following:

    • Design
    • Marketing
    • Better info

    Good luck with sales.

    Professional lurker

  • I think the term "sold well" is relative to what OpenITC is selling at? One thing you need to keep in mind is everyone knows the brand OpenITC and it has been around for so long and people knows it is something solid.

    On the other hand, if I have not come to LET that often, as far as I am concerned, DireVPS is just a new VPS provider with zero reputation and zero credibility and offers a service at such a huge discount that normally only major providers could offer.

    And if you are comparing the conversion rate now versus the conversion rate when OpenITC has first started, bear in mind that the VPS market is a lot more crowded now and providers such as @prometeus, which is not based in UK but is close enough bit-wise, are offering very competitive pricing as well.

    My 2 cents: put openITC in your LET signature, put DireVPS there too, so that when Google index pages like this, it will pick up OpenITC and DireVPS and people would know they are the same company. And for the logo for DireVPS, you might want to say something like "DireVPS, an OpenITC company" :)

    http://BornIn.Asia - FREE shared hosting and subdomain service for LET members! Click here to see how to get one yourself!
    96Forum: Low End VPS Discussions. Selling domains with GApp with various user counts (10 year reg incl. for some)

  • Thanks for all the comments so far. Keep them coming :)

    Someone already e-mailed in asking if the 1 IPv4 is permanent. Just to make it clear YES it is.

  • MunMun Member without signature

    I looked at Direvps.com and saw:

    No Support
    No refunds

    Website looks Sketchy, you have to pay 10 Euro's for support a month, The FAQ is horrid, Can I run an Email server? If you have to ask probably no.

    pretty much sums up for me that I'm not going to buy.

  • The restrictions are a massive turn off for me, as has been said elsewhere in this discussion, I might as well just buy shared hosting as I cannot use DireVPS for anything else right?

    The site design is off putting. It looks like a child who is trying to make some money selling services from his basement. I understand it is a cheap and cheerful service, but the site doesn't need to look so bad.

    Marketing. I appreciate you are being honest, but that isn't going to sell to people. Potential customers will just go to one of your competitors that will offer the same prices for a "non-oversold" VPS. Of course we know that those will be oversold in reality, but they are covering that up - you aren't. The uninformed customer will believe the lie.

    It looks like a joke. Seriously.

    Finally, the risk that you can cancel the VPS for any reason (or no reason) at any time. This isn't needed. Put in place a policy against abusers for sure, but have a set procedure, and offer reassurance for people that won't abuse anything. At the moment we have no idea what could get us kicked off your service. For all we know, using over 40% of our resources could get us kicked.

    However one positive point - the lack of support does not bother me at all. I would gladly take the cheaper server without support.

    Hopefully this is useful....

  • Question: Can I use my VPS?
    Answer: If you have to ask, most likely not.

  • @sean Just do what you are doing. I have 2 3Gb VPSs which are idle 98% of the time with a well known provider but need some disk space. I might checkout your offer. I might as well get a 4GB one as well and get more diskspace. GetKVM did a 2GB + 2GB VSwap offer around Christmas. If he can so can you.
    The only problem is that transferring stuff to a new provider can be a pain in the ass which is why I generally prefer KVM

    Affiliate Links: Prometeus - Rock Solid KVM | Xen | OpenVZ    Netcup coupon 36nc15356334959

  • The problem is obvious: honesty :)

    People seem to like the illusion that they are getting something special, if you had not been completely honest and up front to the point that you have been and stuffed 90% of the info in the terms rather than on the main page like all the other ridiculously high resource for low money offers around here I suspect you would have sold out straight away.

    I am no longer active here, find me at https://talk.lowendspirit.com

  • I bet these are way better than many (most?) oversellers, might try one :)

  • @sean said: P.s. Yes, the website is designed to poke fun but we want to make it 100% clear that we're selling a real product. How can we do this?!

    Get a decent website?

  • Problem:
    "Oversold VPS"
    Solution:
    Give me a free vps?

  • InfinityInfinity Member, Provider

    +1 Anthony, many providers do the same but just don't advertise it like that..

    Cablestreet - London based ISP - Managed Solutions, Carrier Services, Colocation, Dedicated Servers, VMs, and more..

  • raindog308raindog308 Administrator, Moderator

    I think you owe me a free VPS in exchange for wasting my time reading this ridiculous web site.

    "Carefully oversold OpenVZ"

    Great, but to me all I see is oversold which as an uninformed consumer I hear is bad.

    "N.B. Whilst this website is farce it sells a serious product.
    We cannot guarantee a Dire experience."

    +1 on using a grand old word like "whilst" but still, I assume this site is a joke and I certainly wouldn't send money to the people behind it.

    But hey, click Sign Up...wait, I'm alredy at step 3...

    4GB for 4 pounds/month? Oversold indeed.

    One nice thing is that there's no TOS for the service. The phrase "DireVPS" doesn't appear on the linked TOS, whereas a bunch of other companies do, so I assume no TOS.

    "But an OS reload did not solve my issue...

    You pretty much have two options here: Order support through our control panel or cancel your service. It's as simple as that."

    So you have an abuser, a network problem, a failed server, etc. and the only way I can find out what the cause of the problem is would be to pay 10 pounds to open a ticket?

    One nice thing is that my comments here will go to the top of Google PageRank. Let's make sure...

    http://www.direvps.com
    http://direvps.com
    http://www.openitc.co.uk
    http://www.xenvz.co.uk/
    http://www.trafficsites.co.uk/

    For LET support, please visit the support desk.

  • dire
    adj. dir·er, dir·est
    1. Warning of or having dreadful or terrible consequences; calamitous: a dire economic forecast; dire threats.
    2. Urgent; desperate: in dire need; dire poverty.

    Name choice might have a little bit to do with it. Like, if I launched Catastrophe Hosting tomorrow I really couldn't fault anymore for taking one look at the name, not purchasing and wondering what surprises will happen.

    Contractually bound by a verbal non-disclosure agreement

  • Just rename it to FluffyVPS.

    I am no longer active here, find me at https://talk.lowendspirit.com

  • MauriceMaurice Member
    edited February 2013

    Needs a lot more variety, I don't want to click "sign up" and have no choice other than an already high-end non-scalable option (edit - regardless of price).

    Aside from the content, full-width fluid sites are just not good looking unless there is a specific reason they should take up the full browser width. Also the header looks rather strange and your FAQ is a bit condescending (consider a separate AUP page).

    Solpocalyse 2013 survivor - RIP in peace 2 VPSes
    Alphapocalypse 2019 survior - RIP in pepperonis 3 VPSes

  • You need a big shiny call to action in the middle of the page.

    "Sick of being undersold? Sign up to be oversold!"

  • Question: Can I use my VPS FOR......?
    Answer: If you have to ask, most likely not.

    We may terminate service without refund as we see fit if we feel you are abusing it.

    2-3G RAM WITH more HD is better

    ONLY UK,no US?

  • jarjar Provider
    edited February 2013

    Oversold can mean two things in our industry, in my opinion. It can mean overcommitted, which we all do, or it can mean sold beyond a reasonable point.

    Here's how I like to word what I do. It's my opinion based on what I observe to be the way the two words register in people's minds.

    I do not oversell. I do overcommit. To overcommit is to be smart, to make best of usage that is so accurate and consistent that it might as well be a scientific fact that no more than X% resources are going to be used if sold to 100% capacity and you do not overcommit.

    To oversell is to sell more than you can deliver. We know for a fact that we can deliver more than we have, because this "what if everyone uses what they buy" scenario is a myth. I know for a fact that I can overcommit without overselling. This fact doesn't need a physical absolute truth, it merely needs a consistent answer to the same question, never varying. That, in practical application, is as useful as a physical absolute.

    Just my thoughts. Overselling implies a bit of a gamble. We know that to a certain degree overcommitting is not a gamble in actual application, only in theory. When theory never meets reality, you eventually have to discount it for what it is. One cannot forever be bound by a theoretical situation that never takes place.

  • @ynzheng said: We may terminate service without refund as we see fit if we feel you are abusing it.

    Pretty much any host will terminate you for abuse, they just dont write it on the first page.

    @jarland overselling and openvz can be a hot potato, you are right if you are over 100% capacity you are doing the worst thing in overcommitting however if you sell packages that claim to have dedicated ram + burst for example and you do not make the total ram+ burst sold equal to the total ram of the node at the most then you are overselling and miss selling through miss-leading customers, I dont care if only 16GB out of 32GB is used if you have sold more than 32GB worth of ram + burst packages your overselling.

    I am not saying it is a bad thing though, it allows a great diversity and consolidation of resources, I just hate it when people guarantee ram or claim dedicated ram + burst/vswap when it obviously is not and claiming otherwise at e.g. 2.5GB for $7 is just miss-leading

    Think of it in terms of fleet car rental, if company A gets a fleet car rental the dedicates 10 cars to them at any given time 'on request' and the rental company has 100 cars in total but knows the avg use is 5 cars out per company at any given time but still make the same deal with 20 company they would need 200 cars to get away with that and with tangible items like that there are laws against it, if you could only provide company A with 5 cars in september because everyone wanted cars at the same time they could take you to court

    my wall of text is over :)

    I am no longer active here, find me at https://talk.lowendspirit.com

  • SpiritSpirit Disabled
    edited February 2013

    @jarland I would rather use simple oversell vs overload terms difference.

    @raindog308 said: One nice thing is that my comments here will go to the top of Google PageRank. Let's make sure...

    Your point being? :) Maybe it would be also fair to say that in almost 5 years of being their client I've had nothing but stellar experience. If just some other LEB hosts I use would be as good as XenVZ/OpenITC you linked above.

  • I nearly signed up, took me a while to decide you weren't just messing around. I still might but I'm in the middle of rationalising some other VPSs to get my VPS count down :)

    1 - Right up front, clarify this is a real service with a silly name - 'Q: is this a joke? A: No (blah)...'
    2 - I know its asking for trouble, but if you offer a free trial people might be a bit less worried about it being a joke and/or the performance so low as to make it completely unusable. Someone round here (I think EDIS?) activates your VPS before sending out a bill to facilitate this, its pretty classy but no doubt a source of much trouble for them...
    3 - DireVPS is a stupid choice of name name, would you buy a tin of 'dire beans?' I wouldn't, but I might buy 'value beans' (I don't... but I might) you need to brand it as cheap and cheerful, not 'deliberately poor'
    4 - Give some away and get people to test/benchmark/recommend you - I guess that's what you're doing with this thread...
    5 - Consider relaxing your termination policy, or at least offer to give people an OpenVZ dump
    6 - Business 101 - I don't see you using this to up-sell people to your premium offerings, this is a missed opportunity.

  • AmarielleAmarielle Member
    edited February 2013

    @tehdan said: 6 - Business 101 - I don't see you using this to up-sell people to your premium offerings, this is a missed opportunity.

    Very good point. When they click "Buy Now" why not send them to a page that offers them the opportunity to pay a little more for a premium service? You could word it something like this in big text: "Do you require basic support, a guaranteed level of service, or need your VPS for business use? Why not consider our premium services" and then below have a table comparing DireVPS and an equivalent premium offering, making sure to keep it simple, showing clear benefits such as support, a guaranteed level of service etc? Similar to to how AVG (for example) displays the benefits of their paid service before giving you the option to take the free one. Then at the bottom you can have two options. One saying "No thanks, I am happy with this" and the other saying "Yes, I'd like to go premium".

    Upselling is key!

  • InfinityInfinity Member, Provider

    @AnthonySmith said: FluffyVPS

    I quite like that name.

    My 2C on this is that, it's really not entirely clear which parts are serious etc. Usually people aren't exposed to honesty like this, so will find it unusual and immediately turn off. The design also makes it look like a 'scam', it's more of a control panel design and I think that is actually used for the OpenITC billing system.

    Something about "sign-up" makes me feel it's a useless service, just those two words. Order now would instill a little more confidence y'know. It's also not clear that, if a problem arises that is not the fault of the client if it will be attended to or if it will be ignored.

    Otherwise, to be honest, it's that there aren't really many uses for a 4GB VPS, especially with the limitations e.g. game servers, which is what a lot of people tend to do with high RAM VM's.

    Personally, there's nothing stopping me from buying it apart from the fact that I don't need to waste my money on something I really don't have a use for or nedd.

    Cablestreet - London based ISP - Managed Solutions, Carrier Services, Colocation, Dedicated Servers, VMs, and more..

  • For someone whos not really "down" with the VPS market as such your website doesnt really promote confidence.

    I can see how its a joke but the only people who would understand the joke is people who are down with the VPS market - hence alienating a large group of potential customers as average Joe just see's it as some sort of unreliable host that likes to tell people its flaws...

    Also as previously mentioned "Dire" isnt a good name as the first think you think of is Dire = shit.

    My opinion is, redo your website - make it clearer what you actually get. Rethink what your happy for people to host as others have said its basically shared hosting at the moment. Take out the IPv4 stuff - just change your website when you run out of addresses. Change the name.

    Other than that I think people will buy just cos its got a lot of RAM. I would probably buy if it wasn't for the vague website and lack of things you allow.

  • With all the restrictions in place how could you possibly use 4 GB + 1 GB swap of ram? even if you wanted to use it as a back up VPS @ $7 there are couple of companies that give more than 100GB of disk space.. you have essentially made your services useless. Also it was pretty unclear as whether you even get to keep you IPv4 and the unwelcoming and unfriendly feel of you website probably contributed to the lack of interest in your offer.

  • raindog308raindog308 Administrator, Moderator

    @earl said: With all the restrictions in place how could you possibly use 4 GB + 1 GB swap of ram?

    Apparently you can run any kind of gameserver you want, just not Minecraft.

    You can also run Bitcoin.

    You could run [email protected] or [email protected]

    Well, that's how I read the FAQ...

    http://direvps.com/faq.html

    For LET support, please visit the support desk.

  • earlearl Member
    edited February 2013

    @raindog308 said: Apparently you can run any kind of gameserver you want, just not Minecraft.

    Hmm really? yeah I guess I misinterpreted that as to no game servers..

    Yeah I mentioned that before but it's not really a fun way of using your VPS

  • @tehdan said: 3 - DireVPS is a stupid choice of name name, would you buy a tin of 'dire beans?' I wouldn't, but I might buy 'value beans' (I don't... but I might) you need to brand it as cheap and cheerful, not 'deliberately poor'

    This. tragedyhosting.com unsafevps.com insecurededi.com coffinvm.com…

  • +1 @FFFlip.

    The name is horrendous joke or mistake.

    Lack of everything support wise makes it seem like you buy and get ignored.

    There is a proper way to say we don't do or offer this or that. The way this ad and the site spell it out, just isn't appetizing to nearly anyone.

  • jcalebjcaleb Moderator
    edited February 2013

    How you wrote things on the website is scary. If you could rephrase "Management decision is final. We may terminate service without refund as we see fit if we feel you are abusing it." to "Don't be a dick" that would so much palatable.

    This "Answer: If you have to ask, most likely not." is aloof. It gives a sense that you are too proud of yourselves, an that it's a favor to us that you are providing this service.

    But of course, knowing that you are xenvz makes me consider buying this plan, when the need arise. But maybe not many people know that you are xenvz.

    I think it would be better if direction is something like http://tinyvz.com. a sub-brand, simple, to the point, but still professional sounding.

  • I known xen openvz kvm vmware
    but whatis xenvz?

  • jcalebjcaleb Moderator

    @ynzheng said: but whatis xenvz?

    name of company.

  • edited February 2013

    @sean said: Someone already e-mailed in asking if the 1 IPv4 is permanent. Just to make it clear YES it is.

    So this is the main thing avoiding me from ordering one, I, and I believe many others, could think your original "One IPv4 for a limited time" means a IPv4 is only available for a short time at the beginning, then delete it from the vps.

    And while many other providers offering similar support (that is to say, almost none) for unmanned plans and saying a client can ticket them anytime, announcing you do not answer ticket on homepage just makes DireVPS looks like a full joke. No one would pay for such a joke.

    Anyway, since you said this is a serious product many times and it seems I can get a IPv4 permanently, I'll pay for one month to have a try.

    How many stars in your bowl? How many sorrows in your soul?
  • Unfortunately your selection is currently out of stock. We are aware of this and hope to have additional stock available in the next few days.

    How many stars in your bowl? How many sorrows in your soul?
Sign In or Register to comment.