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    WHMCS Appalling Support
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    WHMCS Appalling Support

    XuHiXuHi Member
    edited August 2015 in General

    Has anyone else experienced appealing customer service from WHMCS lately?

    I ordered a service 9 days ago and it is still yet to be provisioned. All I keep getting from support is that it is being passed onto someone else etc every time?

    I have to keep opening new tickets just to get the attention of a member of staff to look at my ticket.

    Seems they have just taken my money and gone... Any advise on what to do anyone?

    Thanked by 1markyg

    Comments

    • same here. still waiting. they are shit

      free trial zilore monitoring

    • XuHiXuHi Member

      @Bruce said:
      same here. still waiting. they are shit

      Just out of curiosity what service did you order through them?

    • source code

      free trial zilore monitoring

    • NeoonNeoon Member
      edited August 2015
    • XuHiXuHi Member

      @Bruce said:
      source code

      Ahh I ordered the Reseller Program. Do you have any experience in ordering this service?

      I am slowly giving up on them :(

      Thanked by 1KwiceroLTD
    • @XuHi said:
      Do you have any experience in ordering this service?

      no

      free trial zilore monitoring

    • JonchunJonchun Member, Provider

      I asked for some technical support. (literally the same question was asked several times on the forums and the "answer" was submit a ticket..)

      It took them 3 days to respond with a relatively generic answer. (I already figured it out at that point)

      Thanked by 1XuHi
    • VPSSoldiersVPSSoldiers Member, Provider

      I haven't had any issues with the support, every time I submit one I get a response within a few hours at most.

      Connor | VPS Soldiers | Plans starting at $3.50/mo

    • WHMCS support sucks

      Thanked by 1XuHi

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    • XuHiXuHi Member
      edited August 2015

      @VPSSoldiers said:
      I haven't had any issues with the support, every time I submit one I get a response within a few hours at most.

      What department do you submit tickets to? Take a look at this lol.

    • They're different support teams for resellers and regular clients. I think only a few people on their team are trained to do the reseller stuff, so I think that's the reason for the delay. Regardless, a delay like that should never take place.

      Jacksonville VPS with 99.9% Uptime from $2/m

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    • @Bruce said:
      source code

      Eh, unencrypted WHMCS source?

      PetaByet - Server Benchmarks + Free GeoIP API

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    • click4easyclick4easy Member
      edited August 2015

      I don't have any issues with WHMCS reseller support so far. All my tickets were answered in hours, and mostly within 24 hours.

    • XuHiXuHi Member

      @HostMyBytes said:
      They're different support teams for resellers and regular clients. I think only a few people on their team are trained to do the reseller stuff, so I think that's the reason for the delay. Regardless, a delay like that should never take place.

      How long did your reseller account take to get setup when you ordered it and how long ago did you order it if you don't mind me asking?

      Getting really annoying now as you can probably imagine.

    • XuHi said: How long did your reseller account take to get setup when you ordered it and how long ago did you order it if you don't mind me asking?

      Ordered it about a year ago, and it took 2 days or so

      Jacksonville VPS with 99.9% Uptime from $2/m

      Brisbane? Nuremberg? Los Angeles too? Even the UK? That's right! Tons of locations for shared hosting

    • VPSSoldiersVPSSoldiers Member, Provider

      XuHi said: What department do you submit tickets to? Take a look at this lol.

      Guess I didn't think about that, I am not a reseller, but as for the regular support I haven't had any issues.

      Connor | VPS Soldiers | Plans starting at $3.50/mo

    • @XuHi said:

      Email [email protected] lol or even tweet them you seen to get faster replies when you aren't blocked ;)

      Blesta.Store - Blesta specialists
      Atlanical - Social Network Management

    • XuHiXuHi Member

      @Licensecart said:
      Email [email protected] lol or even tweet them you seen to get faster replies when you aren't blocked ;)

      I already sent a tweet. Just emailed Matt hopefully he will get back to me.

      @HostMyBytes said:
      Ordered it about a year ago, and it took 2 days or so

      See that isnt too bad but its coming up to 2 weeks for me :(

      Thanked by 1Licensecart
    • XuHiXuHi Member

      @Licensecart said:
      Email [email protected] lol or even tweet them you seen to get faster replies when you aren't blocked ;)

      I got a reply from you on twitter. I was considering Blesta as an alternative to be honest

      Thanked by 1Licensecart
    • LeeLee Member

      XuHi said: I was considering Blesta as an alternative to be honest

      Do it. Blesta is supposedly so much better and you wont have all that waiting.

      It's better to keep your mouth shut and appear stupid than open it and remove all doubt

    • @Lee said:
      Do it. Blesta is supposedly so much better and you wont have all that waiting.

      Don't use Blesta. Seriously. There isn't even a mass mail function.

      Thanked by 1cassa

      This signature wasted 121 bytes of your data allocation.

      https://nixstats.com/report/56b53d6465689e44598b4567

    • Haha you should get a reply faster now because I replied to it. lol they seem to fav every reply when it's solved.

      Thanked by 1XuHi

      Blesta.Store - Blesta specialists
      Atlanical - Social Network Management

    • XuHi said: See that isnt too bad but its coming up to 2 weeks for me :(

      We have a ticket in with WHMCS support dept currently, due to what appears to be a bug with their template software. Been waiting 48 hours now, even though I thought they had weekend support

      Thanked by 1Licensecart

      Jacksonville VPS with 99.9% Uptime from $2/m

      Brisbane? Nuremberg? Los Angeles too? Even the UK? That's right! Tons of locations for shared hosting

    • XuHiXuHi Member

      @HostMyBytes said:
      We have a ticket in with WHMCS support dept currently, due to what appears to be a bug with their template software. Been waiting 48 hours now, even though I thought they had weekend support

      27/7 supposedly

      @Licensecart said:
      Haha you should get a reply faster now because I replied to it. lol they seem to fav every reply when it's solved.

      Yeah thanks... Hopefully their '24 hours support' will get back to me :)

      @0xdragon said:
      Don't use Blesta. Seriously. There isn't even a mass mail function.

      I would be willing to sacrifice that feature for support. I dread to think what would happen with WHMCS if I had a serious issue and had to raise a ticket, especially when response times are ridiculous.

      Thanked by 1Licensecart
    • @XuHi said:
      Yeah thanks... Hopefully their '24 hours support' will get back to me :)

      haha maybe it's only 24hrs if you pay for it (premium) otherwise you wait days :P

      Thanked by 1XuHi

      Blesta.Store - Blesta specialists
      Atlanical - Social Network Management

    • XuHiXuHi Member

      @Licensecart said:
      haha maybe it's only 24hrs if you pay for it (premium) otherwise you wait days :P

      I wouldn't mind but this is what pisses me off more... Look when I payed for the support.... At the beginning of this month. Then I ordered reseller which comes to $80 + per month because of VAT and still I haven't received a decent response.

      I am just grateful I didn't pay for annual support to these thieves. The move maybe sooner than I think :(

      Thanked by 1Licensecart
    • HostMyBytesHostMyBytes Member
      edited August 2015

      XuHi said: The move maybe sooner than I think :(

      If you do choose Blesta, go talk to @LicenseCart. We're not using Blesta, but we do get our SolusVM licenses from them and Michael has been prompt, courteous, and professional the whole way through. You'll get more than a tepid welcome from them, in comparison to WHMCS.

      Thanked by 2XuHi Licensecart

      Jacksonville VPS with 99.9% Uptime from $2/m

      Brisbane? Nuremberg? Los Angeles too? Even the UK? That's right! Tons of locations for shared hosting

    • XuHiXuHi Member
      edited August 2015

      @HostMyBytes said:
      If you do choose Blesta, go talk to LicenseCart. We're not using Blesta, but we do get our SolusVM licenses from them and Michael has been prompt, courteous, and professional the whole way through. You'll get more than a tepid welcome from them, in comparison to WHMCS.

      I was looking at licenses on their website and to be honest the price for Blesta is much more attractive than WHMCS only $7.80 per month... Can't go wrong really.

    • @XuHi said:
      I am just grateful I didn't pay for annual support to these thieves. The move maybe sooner than I think :(

      Ouch 7 months for $60 minus vat. Well I was lucky I moved from WHMCS in May 2013. I still have a unpaid invoice with them for $1 for two factor auth.

      Haha

      @HostMyBytes said:
      If you do choose Blesta, go talk to LicenseCart. We're not using Blesta, but we do get our SolusVM licenses from them and Michael has been prompt, courteous, and professional the whole way through. You'll get more than a tepid welcome from them, in comparison to WHMCS.

      Thank you for the recommendation mate, glad you are happy with my support :)

      Thanked by 2KwiceroLTD XuHi

      Blesta.Store - Blesta specialists
      Atlanical - Social Network Management

    • ATHKATHK Member

      @Licensecart said:
      Thank you for the recommendation mate, glad you are happy with my support :)

      Your name and address are in that image, if that matters to you whatsoever.

    • @ATHK said:
      Your name and address are in that image, if that matters to you whatsoever.

      brb pizza bomb

      Thanked by 2ATHK Licensecart

      This is going to be interesting.

    • @ATHK said:
      Your name and address are in that image, if that matters to you whatsoever.

      Nah doesn't matter to me mate as you can get it from my Whois, etc :)

      Blesta.Store - Blesta specialists
      Atlanical - Social Network Management

    • ATHKATHK Member

      @Licensecart said:
      Nah doesn't matter to me mate as you can get it from my Whois, etc :)

      All good then :) enjoy the Pizzas @MrObvious is sending your way :D

      Thanked by 1Licensecart
    • @ATHK said:
      All good then :) enjoy the Pizzas MrObvious is sending your way :D

      Haha :D

      Blesta.Store - Blesta specialists
      Atlanical - Social Network Management

    • @Licensecart said:
      Haha :D

      Kebab tonight?

      Different.

    • LicensecartLicensecart Member
      edited August 2015

      @TinyTunnel_Tom said:
      Kebab tonight?

      Is it LowEndKebab lol.

      Blesta.Store - Blesta specialists
      Atlanical - Social Network Management

    • LeeLee Member

      What is most amusing is that people use the "I will move to Blesta" routine for some attention but very, very rarely do it.

      It's better to keep your mouth shut and appear stupid than open it and remove all doubt

    • @Licensecart said:
      Is it LowEndKebab lol.

      Profile pic needs updating it seems. I was informed it was LowEndCurry

      Thanked by 1Licensecart

      Different.

    • @XuHi have they solved it as they've replied on twitter:

      Blesta.Store - Blesta specialists
      Atlanical - Social Network Management

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