TrentaHost Support - Abysmal - Stay Away
I am going to be reviewing a few hosting companies that I have used previously, currently and any that I use in the future. I have a lot of different services with a number of different web hosting companies.
I don't believe TrentaHost actively advertise their services on LET due to the prices of their VPS services but I used them around a year ago and their DDoS Protection was decent and had affordable shared packages. Their support was never good, but I used to get a reply once every 4-8 hours, which was manageable for me at the time.
Bearing in mind, on their website, it states that they have 24/7 support:
The following occurred during the start of may:
I admit to being slightly rude at times by saying "hurry up!" etc but I'm sure you understand my frustration of not having any support, then when I do finally receive it, it's a no, when they have previously whitelisted for me in the past. Regardless of whether or not they whitelist IPs, waiting excessive times for support when it is advertised as 24/7 is unacceptable. At least they refunded me quickly after they first responded, without arguments. Then again, they can't exactly argue it.
This host is clearly run from a bedroom and checked up on once in a blue moon. I strongly suggest staying away from them.