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Google Apps Free - Account Closed - Lost Chromebook Storage offer
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Google Apps Free - Account Closed - Lost Chromebook Storage offer

edited June 2015 in Providers

I've just received this email. I've removed my domain from the email.

This seems like a big shame - time for me to move away from my storage plan for my google drive for that account, I guess. So I've got a month to find a new email provider and a new storage provider.

IMPORTANT: Your Google Apps account will close July 6, 2015

>

Hello Administrator,

>

Your .com Google Apps account was purchased from a reseller that violated our Terms of Service, with no right to sell it to you.

>

To avoid future issues, you need to know:

>

We're closing your Google Apps account on July 6, 2015.

>

You can still save your data. We recommend that you migrate your data no later than July 3, 2015.

>

You can register a new Google Apps account and your first 30 days will be free, along with support for the duration of the subscription. If you need to save any data from your existing account, you must migrate it no later than July 3, 2015, or it will be deleted.

>

We apologize for any inconvenience.

>

Sincerely,
The Google Apps for Work Team

It seems a bit weird because I've had this account for over a year, but I can't argue with their Terms of Service, I suppose. It seems frustrating when they punish the buyer, but the terms only say that you're not permitted to resell.

I've also got no idea what's going to happen to my free storage from my Chromebook :/

I'm also losing the 100GB of free storage that came with my Chromebook because of this - they argue that they cannot transfer it under any circumstances.

Time to move to the awesome MXRoute, I guess :)

Has anyone else received this?

«13

Comments

  • comXyzcomXyz Member

    Is it Google Apps Free subscription? Google reseller can't sell Google Apps free subscription. They can only sell Google Apps for Business.

    If it's free subscription, so it's weird.

  • edited June 2015

    @comXyz said:
    Is it Google Apps Free subscription? Google reseller can't sell Google Apps free subscription. They can only sell Google Apps for Business.

    If it's free subscription, so it's weird.

    Hi, it was a 10 user account that was free for lifetime. (I hope that answers your question - if I'm being unclear, please let me know).

  • comXyzcomXyz Member

    @YellowHummingbird do you know what reseller they're talking about?

    Or you bought the domain from a seller like me?

  • RizRiz Member

    I have had two separate free accounts closed in the last month, one had no prior notice. Still haven't heard from "support" regarding it.

    Thanked by 1YellowHummingbird
  • rm_rm_ Member
    edited June 2015

    Bwahahah. The end of all that "buy a domain with free google apps" b/s.

    Learn to run your own mail server. There are a couple of threads about that floating around on LET right now.

  • edited June 2015

    @rm_ said:
    Bwahahah. The end of all that "buy a domain with free google apps" b/s.

    Learn to run your own mail server. There are a couple of threads about that floating around on LET right now.

    Yeah, I don't really mind about that - they're within their right to close my account if it violates the terms, I'm more frustrated about the Google Drive storage and the fact I'm going to have to migrate all of that, and might lose the offer that came with my Chromebook - one of the main reasons I actually bought it.

    I can't find any self hosted email panels with themes that look as beautiful as gmail though, which is a shame.

    @comXyz said:
    YellowHummingbird do you know what reseller they're talking about?

    Or you bought the domain from a seller like me?

    It was (as far as I could tell), 1 person selling the accounts, not a big company or anything. I bought mine from https://www.gaapps.com/

  • comXyzcomXyz Member

    @YellowHummingbird I guess Google is doing something to prevent abusers then.

    Thanked by 1YellowHummingbird
  • @comXyz said:
    YellowHummingbird I guess Google is doing something to prevent abusers then.

    Yeah, I guess they are. I can't blame them really.

  • edited June 2015

    Google Drive support replied to me. I'm losing my 100GB storage for 2 years that came with my Chromebook, too. It cannot be activated on another account.

  • al3xtal3xt Member

    Hmm.. The google strikes...

  • edited June 2015

    In the end, I just bit the bullet and deleted the free Google Apps account and created a paid one. To be honest, I guess 14 months of email hosting for the $15 that I paid is pretty good, and Google Apps is very reliable, so it's worth it for me.

    Thanks to everyone who has helped/given feedback on here and via PM :)

  • For those getting booted i suggest Fastmail.com as a decent alternative. I switched over from Google Apps last October and it has been good so far, there are many more configuration options available than in Gmail.

    Thanked by 1YellowHummingbird
  • @gsrdgrdghd said:
    For those getting booted i suggest Fastmail.com as a decent alternative. I switched over from Google Apps last October and it has been good so far, there are many more configuration options available than in Gmail.

    Thanks for the suggestion :) I think I'll look at them in future for any new domains, they look very nice.

  • comXyzcomXyz Member

    @YellowHummingbird can you forward the email from google support to me? I will need to ask them what is happenning

    Thanked by 1YellowHummingbird
  • al3xtal3xt Member
    edited June 2015

    @comXyz said:
    YellowHummingbird can you forward the email from google support to me? I will need to ask them what is happenning

    @yellowhummingbird, you can trust comxyz, he knows what he is doing and he can really help you.

    Thanked by 1YellowHummingbird
  • DroidzoneDroidzone Member
    edited June 2015

    @rm_ said:
    Bwahahah. The end of all that "buy a domain with free google apps" b/s.

    Learn to run your own mail server. There are a couple of threads about that floating around on LET right now.

    It's not a simple question of learning to run one's own server. I haven't come across a single mail server software than can compete with features provided by Google. Sometimes one needs it to just work, and not spend hundreds of hours setting it up so that it can play catch up to an enterprise grade product like Google.

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • zedzed Member

    Enterprise grade product might be worth paying for.

    Thanked by 1classy
  • BruceBruce Member

    I wonder if this is an isolated incident or a change in policy at Google. will many other Gapps domains be affected by this.

    maybe google need to reduce the number of free accounts. hope not, as I like my Gapps

    Thanked by 1netomx

    free trial zilore monitoring

  • comXyzcomXyz Member
    edited June 2015

    Not sure what is happening, but @YellowHummingbird said his friend deleted the Google Apps account, before I and another Google supporter can be able to help.

    Let's wait for another victim, then we will know what is happening.

  • @zed said:
    Enterprise grade product might be worth paying for.

    Sure, if one's running a business on it.

    comXyz said: @YellowHummingbird said his friend deleted the Google Apps account, before I and another Google supporter can be able to help.

    He deleted what exactly?

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • comXyzcomXyz Member

    @Droidzone said:
    He deleted what exactly?

    Google Apps account

    Thanked by 1Droid
  • comXyz said: Google Apps account

    I still don't get you. Did he disconnect the subscription from the domain?

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • comXyzcomXyz Member

    @Droidzone said:

    His friend deleted the Google Apps account. Deleted the whole account, it means right now the domain doesn't have any subscription. Is it clear?

    Thanked by 1netomx
  • edited June 2015

    @Droidzone said:

    I was sharing the account with a friend (Not something I have ever done before, but for this, it was a shared account that we were using for an ongoing project that lasted about a year, so it was worth it). When he saw the email, he migrated the data out and cancelled the subscription, then deleted the organisation.

    I was in the process of contacting apps support at the time. They told me:

    You received this notification as part of a campaign to crack-down on free Google Apps accounts that are illegally purchased on eBay (and other websites). Unfortunately, there is nothing that can be done to save the Google Apps account. It will have to be deleted, either by us, or by yourself, you can delete it manually and sign-up for a new Google Apps for Work account online.

    When I finished, he saw this email (it emails a transcript after the support session) and did the migration/deletion for me.

    I hope that makes sense :)

    Thanked by 1Droidzone
  • comXyzcomXyz Member

    @YellowHummingbird said:
    When I finished, he saw this email (it emails a transcript after the support session) and did the migration/deletion for me.

    I see, so he has access to your email?

    Thanked by 1YellowHummingbird
  • edited June 2015

    @comXyz said:

    He had access to the main admin account, yeah, as that was the reason we had it - I was only using ny admin account with some unimportant personal domains as a way to get free email shortage.

    (I'm not in the habit of letting other people have access to my "real" email addresses - this was designed to be shared though)

  • comXyzcomXyz Member

    @YellowHummingbird said:
    He had access to the main admin account, yeah.

    I though the chat transcript only be sent to the logged in email. Maybe I'm wrong, I will need to chat with support again to test it.

    Thanked by 1YellowHummingbird
  • edited June 2015

    @comXyz said:
    I though the chat transcript only be sent to the logged in email. Maybe I'm wrong, I will need to chat with support again to test it.

    That's a good point. He told me he saw "the email about reselling" so I assumed it was that one - maybe it was the original email - I'm a little confused too now. I'll talk to him in person tomorrow.

  • comXyzcomXyz Member

    Anyway your account has been deleted, we don't have anything to do anymore.

    Anyone if you receive the same email, please PM me, I will help you contact Google supporter to check what is happening.

  • @comXyz said:
    Anyway your account has been deleted, we don't have anything to do anymore.

    Anyone if you receive the same email, please PM me, I will help you contact Google supporter to check what is happening.

    Thank you once again for all of your help, by the way. I'm really sorry to have wasted your time.

  • jarjar Provider

    YellowHummingbird said: Time to move to the awesome MXRoute, I guess :)

    Would be thrilled to have you :)

    Thanked by 1YellowHummingbird
  • @Jar said:
    Would be thrilled to have you :)

    And I'd be thrilled to join :) Is it OK if I PM you a few questions?

  • jarjar Provider

    YellowHummingbird said: Is it OK if I PM you a few questions?

    Absolutely :)

    Thanked by 1YellowHummingbird
  • ATHKATHK Member

    @comXyz said:
    Not sure what is happening, but YellowHummingbird said his friend deleted the Google Apps account, before I and another Google supporter can be able to help.

    Let's wait for another victim, then we will know what is happening.

    I was hit with that email yesterday.. Sad :(

  • al3xtal3xt Member

    @ATHK said:
    I was hit with that email yesterday.. Sad :(

    please PM comxyz, he might be able to help you. Seems like google are really going hard on these accounts.

  • TheKillerTheKiller Member
    edited June 2015

    I don't think every account will be closed. They will be closing accounts which had/has same recovery email in all domains he owns or which has complains etc. Just saying!

    Thanked by 1netomx
  • gianggiang Member

    TheKiller said: I don't think every account will be closed. They will be closing accounts which had/has same recovery email in all domains he owns or which has complains etc. Just saying!

    That is really sad if it's true. I got my email on recovery email of many domains, I'm an IT guy. I registered Google Apps free for me, family, friends, company domains... Does Google restrict one person per Google Apps account?

    Thanked by 1netomx

    SellSSL.com - Comodo PositiveSSL from $7 per year!

  • NyrNyr Member

    al3xt said: please PM comxyz, he might be able to help you. Seems like google are really going hard on these accounts.

    No, he will not. He was breaking their ToS and they got him, end of the game.

  • KuJoeKuJoe Member, Provider

    I'm looking to get some mailboxes off Google Apps after reading this thread. Anybody have any experience with MXRoute? Their website says 99% uptime guarantee (kinda low for my needs but possibly workable) but their uptime monitor shows 89% uptime for the past 7 days. Is this what I can expect or is this a one off thing? Anybody using them that can provide some information? Thanks.

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, OR, TX, and AZ
    Need backup space? Check out BackupDragon
  • DroidDroid Member

    KuJoe said: I'm looking to get some mailboxes off Google Apps after reading this thread. Anybody have any experience with MXRoute? Their website says 99% uptime guarantee (kinda low for my needs but possibly workable) but their uptime monitor shows 89% uptime for the past 7 days. Is this what I can expect or is this a one off thing? Anybody using them that can provide some information? Thanks.

    Must be one off. Been with MXroute for a while, and although it's been a bit rocky here and there, it's been for the most part excellent.

  • KuJoeKuJoe Member, Provider

    @xClone84 said:
    Must be one off. Been with MXroute for a while, and although it's been a bit rocky here and there, it's been for the most part excellent.

    Can you elaborate on "a bit rocky"?

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, OR, TX, and AZ
    Need backup space? Check out BackupDragon
  • gianggiang Member

    KuJoe said: I'm looking to get some mailboxes off Google Apps after reading this thread. Anybody have any experience with MXRoute? Their website says 99% uptime guarantee (kinda low for my needs but possibly workable) but their uptime monitor shows 89% uptime for the past 7 days. Is this what I can expect or is this a one off thing? Anybody using them that can provide some information? Thanks.

    Did you try Yandex or Mail.ru? They are big players too. And they are FREE.

    SellSSL.com - Comodo PositiveSSL from $7 per year!

  • DroidDroid Member

    KuJoe said: Can you elaborate on "a bit rocky"?

    A few times it's been down for 10 - 20 minutes or when Jar had to migrate MX1 to BuyVM, but nothing that can't be handled.

  • jarjar Provider
    edited June 2015

    @KuJoe said:
    I'm looking to get some mailboxes off Google Apps after reading this thread. Anybody have any experience with MXRoute? Their website says 99% uptime guarantee (kinda low for my needs but possibly workable) but their uptime monitor shows 89% uptime for the past 7 days. Is this what I can expect or is this a one off thing? Anybody using them that can provide some information? Thanks.

    98% uptime in the last 7 days on MX1 due to the root.lu outage, but new accounts are provisioned on another server that I haven't added to that page. It's been 100% uptime on the Ghost server, I should add that so people can see it reflected there. The Ghost server also has a backup relay in testing phase.

    I had problems with DDOS that sent me to OVH, which happened again and they didn't protect it, which sent me to BuyVM. So far it's been great there, but I'm no longer provisioning as many accounts to a server so that I can easily spin up a new one in a pinch within a reasonable time frame. I don't expect to have to though, not anymore. Definitely some rocky points for people who experienced those events though.

  • CoreyCorey Member, Provider

    I am running my own mail server now due to google wanting to charge me $5/mo for google apps just because I'm not using an @gmail.com domain. It wasn't really hard to setup. It definitely didn't take me 100 hours. 10 hours tops with an SSL configuration.

    I then moved my business email away from yandex at the same time because they won't let you create [email protected] email addresses.

    Thanked by 1rm_
    BitAccel - OpenVZ VPS / IRC,VPN,Anything Legal & Unrivaled Support!
  • DroidzoneDroidzone Member
    edited June 2015

    @Corey said:
    I am running my own mail server now due to google wanting to charge me $5/mo for google apps just because I'm not using an gmail.com domain. It wasn't really hard to setup. It definitely didn't take me 100 hours. 10 hours tops with an SSL configuration.

    I suppose you also have filters and forwarding set up, and use a central spam database. Configuring one of the popular open source mail setups doesn't take time. If you want to tinker with it, to add functionality that you hitherto took for granted, it does.

    I suppose it all depends on one's requirements. I'm all for bashing the big corporate, and DIY, but none of the available tools has anywhere near the powerful fine grained control that Gapps has developed over the years..auto categorization of messages, sub categories, advanced filters, advanced user access control, integration with office apps..

    Just for the sake of curiosity, which's your favorite poison?

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • CoreyCorey Member, Provider

    Droidzone said: I suppose you also have filters and forwarding set up, and use a central spam database. Configuring one of the popular open source mail setups doesn't take time. If you want to tinker with it, to add functionality that you hitherto took for granted, it does.

    I suppose it all depends on one's requirements. I'm all for bashing the big corporate, and DIY, but none of the available tools has anywhere near the powerful fine grained control that Gapps has developed over the years..auto categorization of messages, sub categories, advanced filters, advanced user access control, integration with office apps..

    Just for the sake of curiosity, which's your favorite poison?

    I actually don't get any spam so I've found no need to use a central spam database. If I start getting spam I'll set that up.

    I'm using mozilla thunderbird as my client and it has filters and whatnot if I want to use them. I have all the functionality I used with gmail.

    BitAccel - OpenVZ VPS / IRC,VPN,Anything Legal & Unrivaled Support!
  • @Corey, what do you use on the server?

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

  • comXyzcomXyz Member

    If it happens to me, please save my life @Jar

    @Nyr said:
    No, he will not. He was breaking their ToS and they got him, end of the game.

    What ToS is it?

  • comXyzcomXyz Member

    OK guys, I can't help you guys if you don't send me Administrator info of the account that Google is going to close it. Trust me or not, it's up to you guys.

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