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Got some evidence to back this up? I've done quite a bit of due diligence and nothing suspicious has come of it. Also... Your name is "skids", and your profile pic says "hack forums", and you joined today... Also, people's past is the past... Keep in mind that the CEO of Path is a convicted felon, yet everyone works with him and doesn't bring up his past very often. People do stupid shit when they're young, and change as they get older and grow.
@perennate - LunaNode - Something outside OVH?
Yes but no, this is completely meant in another way. This keeps coming up but it means we are able just to "fight back" because anyone can create their own story, but in theory we are not allowed to give back ticket screenshots according to our privacy policy. This just means we are able to openly discuss the situation/problem.
No dirty playing, no breaking any laws, no doxxing people. It is so easy to take a line out of context. This is obviously not the case. But as LET loves drama, they have created a whole thread about this. This is a STANDARD in the hosting business because there are so many, but many people that have attempted to scam and ransom us. The internet is open to everyone and everyone can easily cause a lot of damage to us without consequence. They can use fake credit cards, use our servers for child porn, etc... What you do not understand is that we only have our ToS to protect us, unlike a customer that can simply call consumer protection agencies, make lawsuits, etc.. We can not track our customers most of the time when they commit crimes with our servers. You can track us. This is simply not fair. As such we have taken harsh measures to protect ourselves from honestly people you would never want to talk to. We deal with all kinds of people, many are really nice, many are completely the opposite.
You have also to look at all what we deal with. We are customer service representatives and sometimes people come shouting at you about something that is their fault. Sometimes we get the nicest people and most patient people on earth. Sometimes you give your hand to people and they take your foot. People abuse what can be abused.
So when people complain about us being a "no-go" or being repressive, that is completely fake. We have never used that clause. I find it dreadful that people complain about basic protections. Perhaps the people that would infringe that clause complain about it and do not chose us as their service providers, perhaps for the better.
P.D. This message was not directed at you/anyone specifically, I just quoted it so everyone had context.
while your intentions truly might be what you describe... just because you put something in your ToS does not make it legal.
if you publish personal information as matter to fight back this most likely will still violate certain laws about privacy and customer protection, no matter if you had that in your ToS before. it is what it is and you cannot always work your way around laws by trying to make your own rules.
and btw: this is not even close to being 'a standard' anywhere. and it's perceived as upfront blackmailing - which it certainly is.
@Hosterlabs That's what I meant, actually
I understand why a host would go that way, to bring some balance in case of dispute, counter wrongful claims etc. And that's fine by me as I (usually) don't behave like a dick (or do I? 
)
Still, as @falzo mentionned, no matter the (good) reason or TOS... in many (all?) countries it is illegal -and frowned upon- to disclose without consent any customer info, or e-mail exchange and the such.
BTW, sorry for your recent data breach. Another kind of annoying disclosure
I know the data breach was really harsh but we made sure to inform you as soon as possible and take all proper measures. We are also working with the FBI. We will see which freebies you will get for the situation. We are extremely sorry about that and everyone will be compensated.
Jajajaja.
My freebie has been suspended for 6 weeks now.
WHMCS generated an annual invoice that was paid upfront, and then SolusIO generated a monthly invoice for the same server and suspended the server when that invoice is not paid again.
I opened a ticket but it's been "on hold" for 4 weeks.
Other than that:
Yes, this is a negative feedback.
I tried to open a ticket in "complains department" in accordance with ToS but that department doesn't exist (there's only "technical" and "sales").
If you release my "private information", oh well, "hackers" already have them.
If you break my leg, this matter will be discussed in Antarctica courts.
Let’s see us in antártica! I am sorry about that you will get new freebies
.
The thing is that the features in solusio does not depend on us. We do not develop the software.
I want an ipv9 please.
If you are sending Hosterlabs branded backpacks, I'll give mine to @Sebster27 in exchange for his/her push-ups.
Per forum rules this must be requested in IP ASN thread.
Don’t report me and don’t sue us please.
Who said you deserve a backpack? 🤔
P.D we will get to your ticket. It’s just we prioritize depending on freebies/ non freebies. And that issue was already solved for you but I think we forgot to post you with the update.
After we are done with tracing the data leak, we will get to you, no worries. And changing the language in the ToS because we care about your feedback. Just a lot of work lately.
I'm not @deank or Fran and have no intention to sue anybody.
I did report you for using nulled SolusIO.
This screenshot was taken on 2021-06-05.
However, as of last week, the unlicensed message wasn't being displayed.
Everyone affected by the breach deserves a backpack.
God you are difficult. You ain't getting your freebies back. Yes we had that alert because Plesk automatic payment system is terrible.
P.D. Your ticket is solved.
I read P.D. as P.M.S. for some reason.
This aged well
Truly heartwarming
I say he deserves at least backpack.
If you want to be able to release ticket screenshots, then say that in your ToS. Don't say "we have the right to void our entire privacy policy". You have no excuse for writing such a broad and oppressive terms and conditions. Your intentions do not matter here. The text of the contract that you have written is what matters. We can't take promises that you won't abuse your ToS as a guarantee, you have to change your ToS to make it what you intend it to be.
Despite it being a freebie, as a hosting provider, that's not a professional way to respond to someone.
I believe we have a warm enough relationship in such extent that we allow ourselves to be a little bit warmer. He did not lose his freebies for the record. Neither will he, he is very useful in providing feedback to us. Although he could first send me an e-mail....
That will happen, as said earlier, it might be too broad and "oppressive". An Update for the ToS will be rolled out soon.
Something to the tune of.... we reserve the right to counter your claims by posting correspondence with personally identifying information redacted.... would be better than threatening privacy breach wholesale.
The thing about illegal clauses is that they not only will fail to protect you, but can be used to demonstrate "bad faith". If someone successfully demonstrates this, your TOS means shit.
My servers are located in Durham, NC USA.
Ah, sorry about that, I was for some reason sure that your servers are in Canada lol.
BTW - your websites "about us" under "why choose us" has a whole lot of "lorem ipsum" :-)