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Asked a question to evolution-host, they didn't reply for a month, But the recharge question respond
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Asked a question to evolution-host, they didn't reply for a month, But the recharge question respond

insoxininsoxin Member
edited June 4 in Reviews

I have a machine, Status: Network Suspended. But I only use 1% of traffic.

Asked the official reason? There has been no reply for a month. What should I do?

I commented on Twitter and did not reply to me, they still update Twitter every day

I told them that the recharge failed, and they responded to me within an hour.

My important data is still in this machine, I can't contact the official. The machine will expire in 2026...

Comments

  • yoursunnyyoursunny Member
    edited June 4

    Congrats on your first thread.

    Port Mythic Suspension detected.

    I contacted Evolution Host once to request a location migration.
    They replied within 2 hours, and finished the migration within 2 hours of my confirmation.

    Who involucrated my cupon?

  • MaouniqueMaounique Member
    edited June 4

    That is maybe going to different departments. For example, the abuse department probably has some data which shows beyond any reasonable doubt that you know why it is suspended already so they will not answer. I do not think it is nice or shows good customer care, but some people do that. A billing question is unrelated and someone will probably answer it.

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • insoxininsoxin Member

    @Maounique said:
    That is maybe going to different departments. For example, the abuse department probably has some data which shows beyond any reasonable doubt that you know why it is suspended already so they will not answer. I do not think it is nice or shows good customer care, but some people do that. A billing question is unrelated and someone will probably answer it.

    I don't know the reason, I asked them and didn't reply, I don't know what to do 😱

  • tvaruntvarun Member

    YouStable offers the best facilities any hosting company can provide. The services are amazing and the support is very helping and considerate. You should try them for your needs

    Evolution-host must sucks.

  • JasonMJasonM Member
    edited June 5

    @tvarun said: YouStable offers the best facilities any hosting company can provide.

    I bought YouStable.com hosting and its was damn SLOW, plus support never answered simple tech questions. It's just like it's parent GoogieHost where support is DEAD, but its not an issue as googie is free host. Later I moved my client's sites to BuyShared (now defunct service from BuyVM) and it was all smooth sailing!

    Even this evolution host has some good reviews. They had given me free server in lieu of a hyperlink from my gaming blog and they are quite an average host when it comes to support, but good servers with enough ram/cpu. Though I'll not recommend them just because I'm eating free lunch but users should read real reviews and try!

    Thanked by 2rajat stevewatson301
  • insoxininsoxin Member

    @yoursunny said:
    Congrats on your first thread.

    Port Mythic Suspension detected.

    I contacted Evolution Host once to request a location migration.
    They replied within 2 hours, and finished the migration within 2 hours of my confirmation.

    Yes, I had to change the IP last year, and they quickly changed it to me and expressed satisfaction. But this time, I repeatedly sent more than a dozen emails without reply.

  • MaouniqueMaounique Member

    @insoxin said: Yes, I had to change the IP last year, and they quickly changed it to me and expressed satisfaction. But this time, I repeatedly sent more than a dozen emails without reply.

    I think there is a clue there about your issue.

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • stdeynastdeyna Member

    I guess they dont want you to be their customer, but i can be wrong though 😊

    ps axu

  • insoxininsoxin Member

    @Maounique said:

    @insoxin said: Yes, I had to change the IP last year, and they quickly changed it to me and expressed satisfaction. But this time, I repeatedly sent more than a dozen emails without reply.

    I think there is a clue there about your issue.

    I tried it. I said that I changed the IP, but there was no reply. Only one said that the recharge failed, and they responded quickly.

  • insoxininsoxin Member

    @stdeyna said:
    I guess they dont want you to be their customer, but i can be wrong though 😊

    That's okay, I just want to get back my important data now.

  • insoxininsoxin Member

    I just want to get back my important data now.

  • EvolutionHostEvolutionHost Member, Provider

    Hey @insoxin,

    I do suspect that there is an ongoing abuse case associated with your server as this is the only circumstance in which a server would be suspended without prior warning.

    Please contact the abuse team directly by sending an email to [email protected] for further assistance with your inquiry. Please note in your message that you wish to retrieve your data, and the abuse team will get in touch with further information as soon as possible.

    Evolution Host offer DDoS Protected SSD and HDD Linux KVM VPS Hosting from €4.99

    Or perhaps you'd prefer a free VPS?

  • insoxininsoxin Member

    @EvolutionHost said:
    Hey @insoxin,

    I do suspect that there is an ongoing abuse case associated with your server as this is the only circumstance in which a server would be suspended without prior warning.

    Please contact the abuse team directly by sending an email to [email protected] for further assistance with your inquiry. Please note in your message that you wish to retrieve your data, and the abuse team will get in touch with further information as soon as possible.

    I only used it to build a website, and it has been the same in the past year, and the traffic has only been used by 0.62%. I went to contact [email protected] to find the reason. Thank you very much.

  • insoxininsoxin Member

    @EvolutionHost said:
    Hey @insoxin,

    I do suspect that there is an ongoing abuse case associated with your server as this is the only circumstance in which a server would be suspended without prior warning.

    Please contact the abuse team directly by sending an email to [email protected] for further assistance with your inquiry. Please note in your message that you wish to retrieve your data, and the abuse team will get in touch with further information as soon as possible.

    [email protected], how long will there be a reply? It has been three days, and it will be the weekend soon.

  • eafeaf Member

    off site backup is always the way to go... good luck!

  • veebleveeble Member

    @eaf said:
    off site backup is always the way to go... good luck!

    Better to have that as well with another backup service + on you local machine. But that all depends on how important your data is.

  • @veeble said:

    @eaf said:
    off site backup is always the way to go... good luck!

    Better to have that as well with another backup service + on you local machine. But that all depends on how important your data is.

    Now add some cold storage:

    • punch cards kept in California.
    • microfilm buried in Antarctica.
    • vinyl record launched to Jupiter.

    If all online servers are lost, you are looking at a lengthy downtime, but your data would be 99.9999% secure by recovering from the cold storage.

    https://dev.to/yoursunny/how-many-servers-do-you-need-for-a-crucial-website-51np


    I have Developer SSD on Evolution Host and it never had a downtime, but I still keep my offsite backups.
    Never trust a single provider or a single local disk as the only copy of your data, no matter how good the provider or equipment is.

    Thanked by 2stdeyna dahartigan

    Who involucrated my cupon?

  • stdeynastdeyna Member

    @yoursunny said:

    @veeble said:

    @eaf said:
    off site backup is always the way to go... good luck!

    Better to have that as well with another backup service + on you local machine. But that all depends on how important your data is.

    Now add some cold storage:

    • punch cards kept in California.
    • microfilm buried in Antarctica.
    • vinyl record launched to Jupiter.

    If all online servers are lost, you are looking at a lengthy downtime, but your data would be 99.9999% secure by recovering from the cold storage.

    https://dev.to/yoursunny/how-many-servers-do-you-need-for-a-crucial-website-51np


    I have Developer SSD on Evolution Host and it never had a downtime, but I still keep my offsite backups.
    Never trust a single provider or a single local disk as the only copy of your data, no matter how good the provider or equipment is.

    +1 for this

    ps axu

  • insoxininsoxin Member

    @eaf @veeble @yoursunny @stdeyna

    It has been stable for the past year, and I didn't expect this to happen.

    I also have a backup

    Once a month, the database is once a week.

  • @insoxin said:
    @eaf @veeble @yoursunny @stdeyna

    It has been stable for the past year, and I didn't expect this to happen.

    I also have a backup

    Once a month, the database is once a week.

    If you have offsite backup, what are you crying about?

    Who involucrated my cupon?

  • insoxininsoxin Member

    @yoursunny said:

    @insoxin said:
    @eaf @veeble @yoursunny @stdeyna

    It has been stable for the past year, and I didn't expect this to happen.

    I also have a backup

    Once a month, the database is once a week.

    If you have offsite backup, what are you crying about?

    The last backup was in March,

  • insoxininsoxin Member

    @EvolutionHost said:
    Hey @insoxin,

    I do suspect that there is an ongoing abuse case associated with your server as this is the only circumstance in which a server would be suspended without prior warning.

    Please contact the abuse team directly by sending an email to [email protected] for further assistance with your inquiry. Please note in your message that you wish to retrieve your data, and the abuse team will get in touch with further information as soon as possible.

    It's been ten days.

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