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Mails marked as Spam by Gmail any clue?
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Mails marked as Spam by Gmail any clue?

YakoozaYakooza Member

Hi,
Mail going to spam from our mailserver. We have all values correctly like DKIM, SPF, PTR and the IP is clean.
Tested on
http://mail-tester.com/

http://mxtoolbox.com/SuperTool.aspx

And it is 10 out 10 on mail-tester
We use default templates of WHMCS, someone said maybe that is the reason?
Anyone who is using WHMCS having the same problem?
Any clue?

Comments

  • tetechtetech Member

    Most likely IP reputation according to Google. "Clean" for you doesn't mean "clean" for them.

    Thanked by 1Yakooza
  • alexvolkalexvolk Member

    This isn't a WHMCS problem but the provider you're using might have been sending trillions of SPAM to Gmail.

    Share your IP address and let us check that for you.

    Thanked by 1Yakooza

    If you can't control the narrative, attack the person sharing useful information (c) @jar https://i.imgur.com/LMamJvS.png?

  • YakoozaYakooza Member

    Sure the IP is 37.10.112.232
    Even before listed on UCEPROTECTL3 we had this issue.

  • @Yakooza said: Even before listed on UCEPROTECTL3 we had this issue.

    AFAIK Google doesn't use UCEPROTECT, so moot point.

    Thanked by 1Yakooza
  • jarjar Provider
    edited May 30

    Google doesn't use any external IP reputation checks that I'm aware of. They have an internal IP reputation system that they rely on. You're being filtered by content filters. You'll never know why short of luck with trial and error.

    Thanked by 1Yakooza

    Founder @ MXroute. This post reminds @alexvolk of the time someone sent me red bull.

  • DamoHGDamoHG Member

    I have had lots of customers that get all emails except for the default "Hosting Account Welcome Email" template.

    Thanked by 1Yakooza
  • YakoozaYakooza Member

    @DamoHG said:
    I have had lots of customers that get all emails except for the default "Hosting Account Welcome Email" template.

    So you think that is the problem? Change that template?

  • YakoozaYakooza Member

    How about having 'unsubscribe' button on all emails?

  • YakoozaYakooza Member

    @stevewatson301 said:

    @Yakooza said: Even before listed on UCEPROTECTL3 we had this issue.

    AFAIK Google doesn't use UCEPROTECT, so moot point.

    They seems to be pain in the ass. We have some brand new subnets, even not using them and already listed there.

  • jcarlo9jcarlo9 Member

    @Yakooza said:
    Sure the IP is 37.10.112.232
    Even before listed on UCEPROTECTL3 we had this issue.

    You don't have rDNS set on your IP

    Thanked by 1raindog308
  • YakoozaYakooza Member

    @jcarlo9 said:

    @Yakooza said:
    Sure the IP is 37.10.112.232
    Even before listed on UCEPROTECTL3 we had this issue.

    You don't have rDNS set on your IP

    We have changed the IP address but we did have rDNS on it.

  • themewthemew Member

    Set up DMARC so you can see the issues directly from Google plus any other places your email is winding up in spam.

    Thanked by 2Daniel15 Yakooza
  • Daniel15Daniel15 Member
    edited May 30

    @Yakooza said:
    How about having 'unsubscribe' button on all emails?

    You need to ensure all your marketing emails have an unsubscribe link, otherwise you're in violation of the CAN-SPAM act in the USA, CASL in Canada, and probably also GDPR given it specifies that it should be easy for customers to withdraw consent. Some other countries have similar laws too. Transactional emails are usually exempt from this requirement though, at least with regards to CAN-SPAM (I'm not as familiar with the other laws in other countries).

    As for whether that affects your reputation to Google... I'm not sure.

    Thanked by 2Yakooza lentro
  • @Yakooza said:

    @jcarlo9 said:

    @Yakooza said:
    Sure the IP is 37.10.112.232
    Even before listed on UCEPROTECTL3 we had this issue.

    You don't have rDNS set on your IP

    We have changed the IP address but we did have rDNS on it.

    And then? If you don't have it setup right now, you're doing it wrong.

  • MaouniqueMaounique Member

    Google and MS as well as others, probably, are large enough to have their own lists and I suspect some content filters.
    Similar emails in a short period received from ANY IP will kick in the content filter. Since many panels send similar mails...
    I suggest you re-write the standard templates. It can help.

    Thanked by 1Yakooza

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • YakoozaYakooza Member

    UPDATE: As might other people in the future be interested.
    Google has it's own hidden listing. Your IP might be clean but it could be the ASN or the company name blacklisted by Google or the IP.
    We have changed the region with whole different ASN and it is fixed.

    Thanks

  • FYI the reason this happens is more than one person that had mail delivered to them from your IP clicked that the mail was spam. Once multiple people mark e-mail from an IP as spam, even if you pass all the other barriers (SPF, DKIM, etc), you will be spam binned because as @Yakooza mentioned, it results in having your IP added to their internal spam list. This is a huge pain in the ass because all it takes is a pair of jackasses to click spam to have all your e-mail end up in the spam bin to Gmail.

    The only solution to this is having the person you are sending to open a ticket to Google and ask them to fix it. From the sender side there is very little you can do to fix this directly.

    my 2 cents.

    Cheers!

    Have an Allwinner H3 device? Check out H3Droid! | Lichee Pi Zero - The 6$ SBC | #SYSarm - Get It! | Armbian | Atomic Pi Mirror
    22+ Years IT Experience in Linux/Windows Hosting, Administration and Development Services

  • KassemKassem Member

    @Yakooza

    You checked to made sure you are following their guidelines and submitted this form?

    https://support.google.com/mail/contact/bulk_send_new?rd=1

    It is worth asking for their reconsideration.

    Just Lurking

  • YakoozaYakooza Member

    @Kassem said:
    @Yakooza

    You checked to made sure you are following their guidelines and submitted this form?

    https://support.google.com/mail/contact/bulk_send_new?rd=1

    It is worth asking for their reconsideration.

    Yes, we have checked everything. Back and forth. Even changed the IP multiple times (within the same IPs range) but nothing changed until we changed the company and location.

    ~Cheers

  • MaouniqueMaounique Member
    edited June 4

    @Yakooza said: Google has it's own hidden listing. Your IP might be clean but it could be the ASN or the company name blacklisted by Google or the IP.

    Yes and, at least that of MS is deeply flawed. We have one of the cleanest IP ranges and MS still marks it as spam. When people asked them why, they plugged in some sale for their mail delivery system.

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • interservermikeinterservermike Member, Provider

    You could use an SMTP Relay service to help with delivery issues....

    Interserver.net & Mail.baby

  • jarjar Provider
    edited June 4

    @Maounique said:

    @Yakooza said: Google has it's own hidden listing. Your IP might be clean but it could be the ASN or the company name blacklisted by Google or the IP.

    Yes and, at least that of MS is deeply flawed. We have one of the cleanest IP ranges and MS still marks it as spam. When people asked them why, they plugged in some sale for their mail delivery system.

    MS postmaster support claims zero issue with my IPs as well. A little birdie whispered in my ear that there is an IP rep layer that those guys don't even know about too, that doesn't report anywhere, and only high level MS staff can see. You can overcome it though, but you won't know how or why you did.

    The good news is plenty are caught by it to the point that if you use Office 365 and don't check your spam folder, you can only blame yourself for missing important email. So at least you're always in good company.

    Founder @ MXroute. This post reminds @alexvolk of the time someone sent me red bull.

  • rustelekomrustelekom Member, Provider

    If you open message in SPAM folder at gmail you can view source of email (with headers etc.) and there you may be found some reason why Google send message to SPAM.

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