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I want to ask if the provider netcup.eu is a fool
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I want to ask if the provider netcup.eu is a fool

I want to buy one server but it asked me for proof of ID and address.

For ID proof, I have sent him my ID card + paper with order id + myself.
For address proof, I have sent him the school’s stamped registration certificate ( Chinese and English) and the student registration Verification on China Credentials Verification (Chinese and English).

But he refused me again and again. Now he asked me again for my home address

«1

Comments

  • No, netcup aren't fools, but they are cautious.

    You need to prove that your given home address is really your home address (and you need to use your home address, not your university address).

    As for the picture, they probably mean a picture of you holding your ID, both clearly visible.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • @angstrom said:
    No, netcup aren't fools, but they are cautious.

    You need to prove that your given home address is really your home address (and you need to use your home address, not your university address).

    As for the picture, they probably mean a picture of you holding your ID, both clearly visible.

    I have told him I am student.

    For the first time, I ordered with the address of my school and I have sent him certificate of enrollment issued by the school, in both Chinese and English.

    For the second time I ordered with the address of my dorm room. Same certificate is sent.

    For the third time, I do not know how to prove the address of my home now. Because the name on electricity bill is my father's.

    And electricity bill is in Chinese rather than Enligsh.

  • Dump and move to hatznar

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  • codydobycodydoby Member
    edited February 1

    @angstrom said: As for the picture, they probably mean a picture of you holding your ID, both clearly visible

    But I am 100% sure they are all clear enough. I have asked my friend help me do it. I stand there holding one picture and my ID card.... He takes one photo...

  • @codydoby said:

    @angstrom said:
    No, netcup aren't fools, but they are cautious.

    You need to prove that your given home address is really your home address (and you need to use your home address, not your university address).

    As for the picture, they probably mean a picture of you holding your ID, both clearly visible.

    I have told him I am student.

    For the first time, I ordered with the address of my school and I have sent him certificate of enrollment issued by the school, in both Chinese and English.

    For the second time I ordered with the address of my dorm room. Same certificate is sent.

    For the third time, I do not know how to prove the address of my home now. Because the name on electricity bill is my father's.

    And electricity bill is in Chinese rather than Enligsh.

    I understand.

    Unfortunately, it may be difficult to meet the requirements of netcup. (You're not the first person to encounter such difficulties, and you won't be the last.)

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • They are not worth the hassle.
    Picture with holding ID for a fucking server now? You can get a gun without that

  • netcup is not fool

  • KYC in everywhere now?

  • @youandri said:
    KYC in everywhere now?

    KYC = Know Your Customer?

  • @notarobo said:
    netcup is not fool

    I think he is fool. Off course I am also fool. I have uploaded many info to him. But he still refused it.

  • @drizbo said:
    They are not worth the hassle.
    Picture with holding ID for a fucking server now? You can get a gun without that

    Yes. The experience is really bad. Thinking like this, I cried, I already gave him privacy, but he still refused.

  • @codydoby said:

    @notarobo said:
    netcup is not fool

    I think he is fool. Off course I am also fool. I have uploaded many info to him. But he still refused it.

    netcup no fool. strong contract policy. difficult for normal buyer. only good for long time user.

  • @notarobo said:

    @codydoby said:

    @notarobo said:
    netcup is not fool

    I think he is fool. Off course I am also fool. I have uploaded many info to him. But he still refused it.

    netcup no fool. strong contract policy. difficult for normal buyer. only good for long time user.

    What is their purpose for doing that? I have provided everything I can provide, but he would rather not do business than accept my account registration?

  • It's clear that they don't want you to be their customer, why are you still trying to throw yourself in there?

  • @codydoby said:

    @youandri said:
    KYC in everywhere now?

    KYC = Know Your Customer?

    Yes is it.

  • verovero Member, Provider
    edited February 1

    You reminded me situation with Alibaba Cloud - I didn't want to upload my documents (this is direct way to serve your info to China government) and so I didn't become their customer. Regarding Netcup and other cheap German providers - as they are incredibly cheap, there is an incredible rate of servers abuse, so on tiniest suspicion they do complete verification. Laws in some countries require to collect certain information on customers, but I don't think this applies to Germany, at least web hosting sector.

  • never ever send any form of ID to a hosting provider. just not worth the risk it maybe missued or stolen etc.

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  • @vero said:
    You reminded me situation with Alibaba Cloud - I didn't want to upload my documents (this is direct way to serve your info to China government) and so I didn't become their customer. Regarding Netcup and other cheap German providers - as they are incredibly cheap, there is an incredible rate of servers abuse, so on tiniest suspicion they do complete verification. Laws in some countries require to collect certain information on customers, but I don't think this applies to Germany, at least web hosting sector.

    Many things in China require real information. This is not only Alibaba Cloud, but also Tencent Cloud. Because of living in such an environment, I can tolerate this practice of exposing privacy in exchange for services.

    But this time I had to submit the proof of address, I tossed back and forth for about a week: from their vague remarks at the beginning, to the end (that is, today) they asked me to submit the home address information and require the proof in English.

    For me, I couldn't provide this from the beginning, because I am a student at school, the water and electricity certificate at home is not my name, and these documents are in Chinese instead of English or German. If they can't even confirm the Chinese information, they shall stop doing global business. Just doing business in their own country is over. It's so irritating.

    So I want to say if they are fool. In other words, they are really too corrective and rigid.

  • netcup not so cheap. why want so bad?

  • @codydoby said:

    @youandri said:
    KYC in everywhere now?

    KYC = Know Your Customer?

    KYC = Kentucky fried Young Chicken.
    I like it with honey mustard sauce.


    @codydoby said:
    For the first time, I ordered with the address of my school and I have sent him certificate of enrollment issued by the school, in both Chinese and English.
    For the second time I ordered with the address of my dorm room.

    If your family and your school are not in the same city, the dorm room is officially your home. You get a temporary residential permit (户口) at the school. At least that's the case when I attended college in Shanghai.

    However, it's difficult to make Europeans understand. Enrollment paper is not a proof of address. An apartment lease is a proof of address, but Chinese dorms usually don't have that.


    @jmgcaguicla said:
    It's clear that they don't want you to be their customer, why are you still trying to throw yourself in there?

    Because they have the best dealz?

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  • ViridWebViridWeb Member, Provider

    @codydoby said:

    @angstrom said:
    No, netcup aren't fools, but they are cautious.

    You need to prove that your given home address is really your home address (and you need to use your home address, not your university address).

    As for the picture, they probably mean a picture of you holding your ID, both clearly visible.

    I have told him I am student.

    For the first time, I ordered with the address of my school and I have sent him certificate of enrollment issued by the school, in both Chinese and English.

    For the second time I ordered with the address of my dorm room. Same certificate is sent.

    For the third time, I do not know how to prove the address of my home now. Because the name on electricity bill is my father's.

    And electricity bill is in Chinese rather than Enligsh.

    You did wrong when you use your school address on your first order.

    That's how you lost trust of that provider.

    As a provider we will never accept a client or ask more proof when he or she use wrong address on the first attempt.

    No matter if you are 10 years old or 90 years, legal address means your residential address and not your school address.

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  • A server is powerful tool, in the wrong hand is very dangerous, services providers has to know who is using their tool., One needs to understand why they are caution!

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  • 地址你用hetzner之类的账单就能过了,pdf就行
    //since this is an english forum, the translation is: provide invoices from hetzner and other providers in pdf and then they'll happily accept

  • angstromangstrom Member
    edited February 1

    @codydoby said: If they can't even confirm the Chinese information, they shall stop doing global business.

    To be frank, it's not clear that netcup really want to do global business. Their .eu site is mainly intended for non-German speaking EU countries. Nowhere do they say that they aim to do global business.

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  • Tony40Tony40 Member
    edited February 1

    In Germany the laws and regulation are different.> @drizbo said:

    They are not worth the hassle.
    Picture with holding ID for a fucking server now? You can get a gun without that

    Where can you get a gun without a ID and Criminal Record verification legally??

    In Germany the laws and regulations are different.

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  • @ViridWeb said:

    @codydoby said:

    @angstrom said:
    No, netcup aren't fools, but they are cautious.

    You need to prove that your given home address is really your home address (and you need to use your home address, not your university address).

    As for the picture, they probably mean a picture of you holding your ID, both clearly visible.

    I have told him I am student.

    For the first time, I ordered with the address of my school and I have sent him certificate of enrollment issued by the school, in both Chinese and English.

    For the second time I ordered with the address of my dorm room. Same certificate is sent.

    For the third time, I do not know how to prove the address of my home now. Because the name on electricity bill is my father's.

    And electricity bill is in Chinese rather than Enligsh.

    You did wrong when you use your school address on your first order.

    That's how you lost trust of that provider.

    As a provider we will never accept a client or ask more proof when he or she use wrong address on the first attempt.

    No matter if you are 10 years old or 90 years, legal address means your residential address and not your school address.

    I didn’t fill in the address randomly. I explained my situation to him for the first time. I said I was a student and I didn’t know how to provide the address proof. When thinking about how to prove it, I think I can prove that my address is school by proving that I am studying at school. Then I went to the school's academic affairs office to issue an enrollment certificate, which happened to be in both Chinese and English.

    In China, the address of my dormitory is almost the address of the school. Although I can be more specific, that is, what my dormitory number is, but if I want to prove my dormitory number, I really can’t do it, the dormitory administrator It is impossible to provide a bill of utility bills to each of our dorms. I think I can’t provide him with a more acceptable address.

    I wonder if I have made my basic situation clear? As a service provider, how do you think my current situation can meet your service provider’s address requirements?

  • Trump decrees American cloud providers need to maintain records on foreign clients
    https://www.zdnet.com/article/trump-decrees-american-cloud-providers-need-to-maintain-records-on-foreign-clients/

  • @yoursunny said: If your family and your school are not in the same city, the dorm room is officially your home. You get a temporary residential permit (户口) at the school. At least that's the case when I attended college in Shanghai.

    Thank you for your explanation. In the current situation, if they are not accommodating, I really have to give up and scold them "you are stupid".

  • @Tony40 said:
    Trump decrees American cloud providers need to maintain records on foreign clients
    https://www.zdnet.com/article/trump-decrees-american-cloud-providers-need-to-maintain-records-on-foreign-clients/

    I don’t want to read the crazy Trump’s words very much. Now when I see him, I think of Kim Jong-un in North Korea.

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  • @Kousaka said:
    地址你用hetzner之类的账单就能过了,pdf就行
    //since this is an english forum, the translation is: provide invoices from hetzner and other providers in pdf and then they'll happily accept

    Is it really possible? This is too interesting. I really want to laugh. I will try

  • @codydoby said: So I want to say if they are fool. In other words, they are really too corrective and rigid.

    How is being "too corrective and rigid" the same as being a fool?

    netcup apply strict criteria -- this is their choice. This choice doesn't make them fools.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • @angstrom said: netcup apply strict criteria -- this is their choice. This choice doesn't make them fools.

    I'm overwhelmed, and my English is not very good. It's just that I encountered this kind of situation for the first time, and I couldn't understand it.

  • @codydoby said: In the current situation, if they are not accommodating, I really have to give up and scold them "you are stupid".

    No, you don't have to scold them in this way.

    Not all providers and potential customers fit each other well.

    If this is the case, just move on.

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  • @angstrom said: No, you don't have to scold them in this way.

    Not all providers and potential customers fit each other well.

    If this is the case, just move on.

    Thank you. I understand at this moment, I don't plan to try any further. This is a waste of his time and also a waste of my time.

    I am going to try other service providers. I just want a server with a larger hard disk and a more stable one.

  • If you give a provider a Name & Address and they google it an it come up correctly than I guess they are Okay with that!

  • codydobycodydoby Member
    edited February 1

    @Tony40 said:
    If you give a provider a Name & Address and they google it an it come up correctly than I guess they are Okay with that!

    Yes they are okay but not okay for me :smiley:

  • @drizbo said:
    Picture with holding ID for a fucking server now? You can get a gun without that

    In places with stupendously lax control of the ownership of lethal weapons, or if you are willing to go black market and take all the risks associated with that. But IMO easy access to guns is a problem, not a model to aspire to.

    If a provider wants to be very careful to know who they let in, presumably to protect themselves from bad actors and/or because of local business laws, and loose some business in the process as collateral damage, that is their choice, unless they are being intentionally discriminator (i.e. trying to act based on colour/creed/etc).

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  • There're tons provider around.> @codydoby said:

    @ViridWeb said:

    @codydoby said:

    @angstrom said:
    No, netcup aren't fools, but they are cautious.

    You need to prove that your given home address is really your home address (and you need to use your home address, not your university address).

    As for the picture, they probably mean a picture of you holding your ID, both clearly visible.

    I have told him I am student.

    For the first time, I ordered with the address of my school and I have sent him certificate of enrollment issued by the school, in both Chinese and English.

    For the second time I ordered with the address of my dorm room. Same certificate is sent.

    For the third time, I do not know how to prove the address of my home now. Because the name on electricity bill is my father's.

    And electricity bill is in Chinese rather than Enligsh.

    You did wrong when you use your school address on your first order.

    That's how you lost trust of that provider.

    As a provider we will never accept a client or ask more proof when he or she use wrong address on the first attempt.

    No matter if you are 10 years old or 90 years, legal address means your residential address and not your school address.

    I didn’t fill in the address randomly. I explained my situation to him for the first time. I said I was a student and I didn’t know how to provide the address proof. When thinking about how to prove it, I think I can prove that my address is school by proving that I am studying at school. Then I went to the school's academic affairs office to issue an enrollment certificate, which happened to be in both Chinese and English.

    In China, the address of my dormitory is almost the address of the school. Although I can be more specific, that is, what my dormitory number is, but if I want to prove my dormitory number, I really can’t do it, the dormitory administrator It is impossible to provide a bill of utility bills to each of our dorms. I think I can’t provide him with a more acceptable address.

    I wonder if I have made my basic situation clear? As a service provider, how do you think my current situation can meet your service provider’s address requirements?

    If a provider ask for something doesn't make sense and super complex, it means they are implicitly saying that they don't want to do business with you. So I suggest you look for another provider instead. The cost to prove you information and risk is much higher than the profit they can get.

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  • FalzoFalzo Member

    TL;DR; he's fool. move on.

    @angstrom said:

    Not all providers and potential customers fit each other well.

    this.

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  • ViridWebViridWeb Member, Provider

    @codydoby said:

    @ViridWeb said:

    @codydoby said:

    @angstrom said:
    No, netcup aren't fools, but they are cautious.

    You need to prove that your given home address is really your home address (and you need to use your home address, not your university address).

    As for the picture, they probably mean a picture of you holding your ID, both clearly visible.

    I have told him I am student.

    For the first time, I ordered with the address of my school and I have sent him certificate of enrollment issued by the school, in both Chinese and English.

    For the second time I ordered with the address of my dorm room. Same certificate is sent.

    For the third time, I do not know how to prove the address of my home now. Because the name on electricity bill is my father's.

    And electricity bill is in Chinese rather than Enligsh.

    You did wrong when you use your school address on your first order.

    That's how you lost trust of that provider.

    As a provider we will never accept a client or ask more proof when he or she use wrong address on the first attempt.

    No matter if you are 10 years old or 90 years, legal address means your residential address and not your school address.

    I didn’t fill in the address randomly. I explained my situation to him for the first time. I said I was a student and I didn’t know how to provide the address proof. When thinking about how to prove it, I think I can prove that my address is school by proving that I am studying at school. Then I went to the school's academic affairs office to issue an enrollment certificate, which happened to be in both Chinese and English.

    In China, the address of my dormitory is almost the address of the school. Although I can be more specific, that is, what my dormitory number is, but if I want to prove my dormitory number, I really can’t do it, the dormitory administrator It is impossible to provide a bill of utility bills to each of our dorms. I think I can’t provide him with a more acceptable address.

    I wonder if I have made my basic situation clear? As a service provider, how do you think my current situation can meet your service provider’s address requirements?

    It doesn't matter if you are a school student or not.. Legal address means your residential address. I'm sure every body have their document to prove their legal documents

    Anyway, when a provider ask proof multiple time then either you did something wrong or they just don't want you as a client.

    I would recommend to search for another provider and move on

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  • Everyone is missing the point about addresses. The correct address is the one that your credit card knows you as. The correct name is the one your credit card knows you as. The correct phone is the one your credit card knows you as. Otherwise there is not a match and you get a FAIL

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  • Tony40Tony40 Member
    edited February 1

    @Unbelievable said:
    Everyone is missing the point about addresses. The correct address is the one that your credit card knows you as. The correct name is the one your credit card knows you as. The correct phone is the one your credit card knows you as. Otherwise there is not a match and you get a FAIL

    About if you are paying using services like PayPal?

  • then its your verified paypal address that gets returned to the provider doesnt it?

    Stop the insanity - Use firebase, cloudflare workers, oracle cloud, proton vpn and stop spending money

  • @Unbelievable said:
    Everyone is missing the point about addresses. The correct address is the one that your credit card knows you as. The correct name is the one your credit card knows you as. The correct phone is the one your credit card knows you as. Otherwise there is not a match and you get a FAIL

    Many college students in China don't have a credit card.

    When I buy things online in college, I have to go to the post office and send a money order (汇款).
    The fee is less than 2%.

    Some vendor prefers a wire transfer through the bank, which is more complicated because I would need the national ID card to send a wire transfer, while postal money order can be bought with cash.

    There's even a vendor came to my school to collect money and deliver the product.
    It's a $150 cellular modem, and they spent half a day coming to me by bus.
    I had to draw a map for them to find my dorm.

    When I moved my domain to GoDaddy, I send a money order to a Chinese reseller and get a GoDaddy gift card.
    Then I use this gift card to pay GoDaddy.
    GoDaddy didn't get me any trouble for using college address.

    I applied for my first credit card after I graduated from college and had a job.
    The banker came to my office to verify my employment with my manager.

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  • jsgjsg Member

    So Netcup are fools because chinese schools don't provide proper legal documents of residence for their dorms? Uhum ...

    I do understand that some provider's "bureaucracy" is unnerving, even for me as a European - but hey, it was your choice to select that provider. Plus, they don't do this for the fun of it but due to caution and partly due to governmental/legal bureaucracy.

    Attempts to smear Netcup, e.g. as fools, will fail because they are a well established and well respected good provider, albeit one with a low risk attitude.

    Simply find a provider that better suits you and your situation.

    The problem with democracy is that by definition > 85% of the voters are not particularly intelligent.

  • codydobycodydoby Member
    edited February 1

    @ViridWeb said: It doesn't matter if you are a school student or not.. Legal address means your residential address. I'm sure every body have their document to prove their legal documents

    I don’t understand why service provider thinks in this way? Is it really that simple about address proof? Is it true that everyone can prove his current address as you said? It is true that everyone has a residential address, but it is not so easy for everyone to prove a residential address. For example, in my case, how can I prove it? Regarding the proof of address, it is not that I do not provide it, but that there is a problem with the rule itself:

    1. My current address is the dormitory of my school. How can I prove my dormitory address? I can only prove that I am in the school and give the address of my school.

    2. After two rounds of ordering, he now wants me to provide my home address. I can provide it, but if it involves proving my home address, then I can only show him the utility bill with my father's name written on it, and it is in Chinese (rather than English he asked).

    Forgot to say, my address of school is 1218.5 km away from that of my home.

    @ViridWeb said: Anyway, when a provider ask proof multiple time then either you did something wrong or they just don't want you as a client.

    I admit that he doesn't want me to be his client. I said five or six sentences, and he answered only with one or two.

    You said that I am doing the wrong thing? I think I have been explaining my situation to him carefully, and I have not been confused about the situation and made his job much more difficult. I really don't want to post all his official replies here. It is that kind of official reply for many times. What is more, it is replies from multiple staff that does not consider the context, ignoring all of my questions.

    @ViridWeb said: I would recommend to search for another provider and move on

    Thanks. I think I will.

  • @yoursunny said: Many college students in China don't have a credit card.

    @Unbelievable said: then its your verified paypal address that gets returned to the provider doesnt it?

    So far, there is no payment step yet. They have a product with a price of 0, we can directly fill in the name and residential address information to buy. No payment is required when placing that kind of order.

    After placing the order, we need to wait for their manual review. They will manually send an email requesting address proof or identity proof to the email address filled in during registration. Then, it comes to what I called the embarrassing submission of proof. I have been responding to them about my situation, and at the same time, I actively send them the information I can provide, hoping that they can consider my situation. But in fact, they rejected me with various official responses without taking my actual situation into consideration. I feel that the information I have provided is true enough and has the effect of proof.

    Only after they pass the review, they will create an account and then allow further purchase of their services. Only then will payment be involved. I'm wondering whether there are all kinds of difficulties in this payment even if the address proof and identity proof pass the review.

  • They want your address and you sent them your schools address and they are the fool?

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  • codydobycodydoby Member
    edited February 1

    @jsg said: So Netcup are fools because chinese schools don't provide proper legal documents of residence for their dorms? Uhum ...

    Thank you, there is nothing wrong with you saying that. I admit that I was too extreme.

    I do understand that some provider's "bureaucracy" is unnerving, even for me as a European - but hey, it was your choice to select that provider. Plus, they don't do this for the fun of it but due to caution and partly due to governmental/legal bureaucracy.

    They are not playing, but they do not respect customers either. I am at least a potential customer. Is it because of success that they can respond in a hasty way, which is really unbearable.

    If they tell me, "I know that you are a Chinese student, then we cannot accept this kind of Chinese student who can't even provide a residential address", then I will simply ignore their services. The actual situation is that from the address proof after the first order, I said that I am a student and I don’t know how to prove it, because my dormitory did not provide me with official documents such as utility bills, but he always emphasized that I should place one more order again and fill in the actual address, and asked me to provide proof of address in English or German, such as a utility bill.

    Attempts to smear Netcup, e.g. as fools, will fail because they are a well established and well respected good provider, albeit one with a low risk attitude.

    Yes, they are successful, and I know that, otherwise I would not make so many attempts to choose them. Calling him a fool here is actually trying to scold their staff for being too perfunctory to me.

    Simply find a provider that better suits you and your situation.

    Yes, thank you for your patient reply.

  • codydobycodydoby Member
    edited February 1

    @ericls said: They want your address and you sent them your schools address and they are the fool?

    Did I send them the certification information indiscriminately? I also sent the address of my school dormitory. Do you think my address is wrong or the address proof is wrong?

    I have told him about my situation many times. I think I have explained all my situation to them clearly, but their staff are not as smart as you think. Instead of explicitly rejecting me, they still give them an official reply, so I think they are stupid.

    What should I offer them?

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