Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Advertise on LowEndTalk.com
Stay Away From digitalbs.co.uk
New on LowEndTalk? Please read our 'Community Rules' by clicking on it in the right menu!

Stay Away From digitalbs.co.uk

Here is my Horrible experience digitalbs.co.uk

(I bought 2 cpanel account after seeing their sale thread at LET)

I (had) two different cpanel account with these guys, one was for my personal use, and one was for my client. I bought 2nd account for my client a month ago, and he started to face establishing database connection error from day 1. I asked their live chat support to lock into the issue, and they replied me that they are unable to replicate the issue.

On 3rd of May, my client again told me that he is facing the same error again and again, so i contacted the ticket support, on 8th of May they told me that there was a server issue which is resolve now, but actually it was not. So on 14th of May i asked them to cancel and refund my account in question. But after contacting several times via live chat and updating the ticket, they haven't cancelled my account.

So, today i saw their sale thread at Share hosting forum (thread link given above), and i replied the thread by saying "Have you guys ever tried to look at your support ticket log? I am sure there are plenty of them, waiting for your reply. Including #256872

My rating for your support and services are 1/10.."

They immediately replied to the thread (we shared some "harsh" words), but in the mean time i got their email regarding refund of said account, But with a surprise.

They also cancelled my 1 account, without even letting me know about that, even not allowing me to take the backup for this account, and when i asked them at support ticket about this. This is the reply i got.

From our terms of service:

Public Feedback

We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund.

Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGNUP with Inc in the first place.

Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclose agreement are nullified once you discuss your experience publicly. For example, if you make a negative post in public, then you are waiving your protection of privacy. >

This is how they are gone treat you when you complain.

I hope you guys here help me with this issue, and see if i am wrong, and they have done the right thing to me, or i am the victim here. As i have lost my $$ along with my website backup.

Total damage is hosting price is $40.

Now they are not returning my money and not allowing me to take backups.

Comments

  • AlwaysSkintAlwaysSkint Member
    edited May 26

    digitalBS ?
    (Ya pays yer money, ya take their shit.)

    Long live LowEndInfo.com

  • plumbergplumberg Member

    @raadmunir said:
    Here is my Horrible experience digitalbs.co.uk

    (I bought 2 cpanel account after seeing their sale thread at LET)

    I (had) two different cpanel account with these guys, one was for my personal use, and one was for my client. I bought 2nd account for my client a month ago, and he started to face establishing database connection error from day 1. I asked their live chat support to lock into the issue, and they replied me that they are unable to replicate the issue.

    On 3rd of May, my client again told me that he is facing the same error again and again, so i contacted the ticket support, on 8th of May they told me that there was a server issue which is resolve now, but actually it was not. So on 14th of May i asked them to cancel and refund my account in question. But after contacting several times via live chat and updating the ticket, they haven't cancelled my account.

    So, today i saw their sale thread at Share hosting forum (thread link given above), and i replied the thread by saying "Have you guys ever tried to look at your support ticket log? I am sure there are plenty of them, waiting for your reply. Including #256872

    My rating for your support and services are 1/10.."

    They immediately replied to the thread (we shared some "harsh" words), but in the mean time i got their email regarding refund of said account, But with a surprise.

    They also cancelled my 1 account, without even letting me know about that, even not allowing me to take the backup for this account, and when i asked them at support ticket about this. This is the reply i got.

    From our terms of service:

    Public Feedback

    We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund.

    Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGNUP with Inc in the first place.

    Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclose agreement are nullified once you discuss your experience publicly. For example, if you make a negative post in public, then you are waiving your protection of privacy. >

    This is how they are gone treat you when you complain.

    I hope you guys here help me with this issue, and see if i am wrong, and they have done the right thing to me, or i am the victim here. As i have lost my $$ along with my website backup.

    Total damage is hosting price is $40.

    Now they are not returning my money and not allowing me to take backups.

    And you blame them for your inexperience to take backups?

  • raadmunirraadmunir Member

    @plumberg said:
    And you blame them for your inexperience to take backups?

    Have you read the whole post?

  • raadmunirraadmunir Member

    Its about their support and behavior to their client, means you can't complaint about their service or support, else they are going to terminate your account without returning your money.

    Thanked by 1Frameworks
  • plumbergplumberg Member

    @raadmunir said:
    Its about their support and behavior to their client, means you can't complaint about their service or support, else they are going to terminate your account without returning your money.

    It's a little shitty. But you did signup for the service. So who is to blame, really?

    @raadmunir said:

    @plumberg said:
    And you blame them for your inexperience to take backups?

    Have you read the whole post?

    Yes

    Thanked by 1o_be_one
  • raadmunirraadmunir Member

    @AlwaysSkint said:
    digitalBS ?
    (Ya pays yer money, ya take their shit.)

    As simple as That.

  • SgrocksSgrocks Member

    so digital bull shi*?

  • LTnigerLTniger Member

    Literally Digital Bull Shit and still buying services :D this made my day. Thank you.

    Thanked by 1maverickp

    hostWP.net - Wordpress Hosting Platform.

  • yokowasisyokowasis Member
    edited May 26

    @raadmunir why don't you tag the provider here. This should be fun. @digitalbs

    @raadmunir said:
    Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclose agreement are nullified once you discuss your experience publicly. For example, if you make a negative post in public, then you are waiving your protection of privacy.

    This is just a dick move. It's like saying, if you post negative feedback on the public forum, We will share your confidential data to whoever we want. Now that is simply stupid.

    Thanked by 2WSCallum HyperK9
  • zuby2402zuby2402 Member

    back to communism. I like it 😁😁

    hostfactor.eu $0.40/month DirectAdmin | $9/month Unmettered OpenStack KVM VPS | Mega Deals

  • raadmunirraadmunir Member

    I have already shared the same story at WHT, and looks like they've removed their sales threads too. At the time i posted the story, they were having a sticky / paid thread their, and they haven't even commented on my thread their.

  • AtlantiaCloud_AlexAtlantiaCloud_Alex Member, Provider
    edited May 26

    Basically they did everything fairly decently until the part about terminating the account, punishing negative feedback is only done by a company who fears what their customers have to say. Also outright refusing a refund if according to their terms you can obtain one is shitty too.

  • deankdeank Member, Troll

    I think they deserve 2/10 instead of 1/10.

    I have not created a single thread. Verify it if you dare.

  • vyas11vyas11 Member

    @yokowasis said

    This is just a dick move. It's like saying, if you post negative feedback on the public

    forum, We will share your confidential data to whoever we want. Now that is simply stupid.

    Does this fly with GDPR

  • deankdeank Member, Troll

    Well, this thread reminds me of a certain someone who leaked his client's personal data just because he didn't like him.

    I have not created a single thread. Verify it if you dare.

  • yokowasisyokowasis Member

    Let this be a lesson. If you are remotely going to piss some hosts, make sure you have backup all of your data before doing so.

  • deankdeank Member, Troll

    Shouldn't that be a common sense?

    I mean, if you are going to leave a house for good, you should grab your stuff before doing so.

    I have not created a single thread. Verify it if you dare.

  • AtlantiaCloud_AlexAtlantiaCloud_Alex Member, Provider

    @vyas11 said:

    @yokowasis said

    This is just a dick move. It's like saying, if you post negative feedback on the public

    forum, We will share your confidential data to whoever we want. Now that is simply stupid.

    Does this fly with GDPR

    As someone who has had a very lengthy conversation with his lawyer on data policy and specifically GDPR obligations, no it absolutely does not.

    Thanked by 1vyas11
  • raadmunirraadmunir Member

    @AtlantiaCloud_Alex said:
    Basically they did everything fairly decently until the part about terminating the account, punishing negative feedback is only done by a company who fears what their customers have to say. Also outright refusing a refund if according to their terms you can obtain one is shitty too.

    You mean its pretty decent to call your client Ignorant, by stating that you were unable to solve the issue due to Pandemic? But you were able to create new sales threads every other day.

    And instead of apologizing, just terminate their account and steal their money.

    Honestly how many of buyers read host's legal page? may be a few.

  • yokowasisyokowasis Member

    @deank said:
    Shouldn't that be a common sense?

    I mean, if you are going to leave a house for good, you should grab your stuff before doing so.

    No, he does not intend to leave the house. He intends to shame the house owner on the public, and expected not to get kicked from the house.

  • deankdeank Member, Troll

    As @Nekki would have said, fucking millennials.

    I have not created a single thread. Verify it if you dare.

  • Why you post negative review without taking backup and migrating your account to other host. :-?

    Dewlance
  • WSCallumWSCallum Member, Provider

    @DewlanceVPS said:
    Why you post negative review without taking backup and migrating your account to other host. :-?

    I saw the thread on WHT and he didn't really leave a review, he responded to their thread asking for them to check the ticket, but fair enough he said he rated their support 1/10 - I still wouldn't count that as a review though. Terminating service and threatening to make their data public because they failed to reply to a support ticket is rather extreme

    Clouveo - SSD Cloud Servers & Hosting
    AMD EPYC Powered | DDoS Protected | Snapshots | Auto Backups

  • DewlanceVPS said: Why you post negative review without taking backup and migrating your account to other host.

    Why you buy fake reviews?

  • serv_eeserv_ee Member

    Wait so...you people are really blaming this on OP right now?

    Terminating for a bad review...I mean, sure what ever its their right but who even does that? Scam artists.

    Not refunding, depending where youre from thats illegal.

    Waving your rights to privacy, lmao, thats not how it works.

    Thanked by 1HyperK9

    I swear to drunk Im not god

  • deankdeank Member, Troll
    edited May 26

    OP can certainly be blamed for his thoughtless actions.

    This whole mess could have easily been avoided if he was able to suppress his PMS.

    Yes, the host is also at fault but most of webhosts are jerks to begin with.

    I have not created a single thread. Verify it if you dare.

  • serv_eeserv_ee Member

    Maybe Im missing something here then..

    I swear to drunk Im not god

  • deankdeank Member, Troll
    edited May 26

    The gist from this sad story is -

    Don't go PMS when your opponent holds most of cards.

    In other words, OP should have done what he has done AFTER he has gotten off from his host, not during.

    I have not created a single thread. Verify it if you dare.

  • serv_eeserv_ee Member

    Well true.

    And dont trust hosts who have "Lorem ipsum dolor sit amet, consectetur adipiscing elit" as their About info.

    Oh god.

    Thanked by 2t0m teek

    I swear to drunk Im not god

  • AtlantiaCloud_AlexAtlantiaCloud_Alex Member, Provider

    @yokowasis said:

    @deank said:
    Shouldn't that be a common sense?

    I mean, if you are going to leave a house for good, you should grab your stuff before doing so.

    No, he does not intend to leave the house. He intends to shame the house owner on the public, and expected not to get kicked from the house.

    Where I live shaming the home owner is not a valid reason to have a lease or rental agreement terminated. The ability of customers to express their opinion about a service freely is a bedrock of a healthy market and creating an atmosphere of fear and intimidation against negative reviews is hurting the industry at large.

    Thanked by 2serv_ee WSCallum
  • ViridWebViridWeb Member, Provider

    @serv_ee said:
    Well true.

    And dont trust hosts who have "Lorem ipsum dolor sit amet, consectetur adipiscing elit" as their About info.

    Oh god.

    Hahahaha.. Just saw that.
    I hope they don't put some "Best Host of the year" logo/badges on their website.

    ViridWeb.com - cPanel Web Hosting | Litespeed + SSH Access + Free Backups + Free Transfers.
    CIN: U72900WB2018OPC226882 | GST: 19AAGCV4976R1Z4

  • serv_eeserv_ee Member

    @ViridWeb said:

    @serv_ee said:
    Well true.

    And dont trust hosts who have "Lorem ipsum dolor sit amet, consectetur adipiscing elit" as their About info.

    Oh god.

    Hahahaha.. Just saw that.
    I hope they don't put some "Best Host of the year" logo/badges on their website.

    I mean, they are offering web hosting and can't even do their own site properly.

    No SSL on login and register either. Ugh.

    People, please, do some research first. It's not hard to click the "About" and just go "Uh, nah".

    I swear to drunk Im not god

  • LeeLee Member

    @digitalbs - I hate it when providers lurk in a good drama thread, why don't you chime in?

  • yokowasisyokowasis Member
    edited May 26

    @serv_ee said:
    Wait so...you people are really blaming this on OP right now?

    Terminating for a bad review...I mean, sure what ever its their right but who even does that? Scam artists.

    Not refunding, depending where youre from thats illegal.

    Waving your rights to privacy, lmao, thats not how it works.

    The host is to blame. But we are blaming OP too, for a whole different reason, His inability to take precaution before going into a war with a host. Also his inability to read the TOS, But in this case, who does ? I myself don't. That's why I am only order a server with a reputable LET provider, which in this case digitalBS doesn't have any reputation at all in LET.

    There's a saying

    Never, ever piss off the people who handle your food data

    @AtlantiaCloud_Alex said:

    @yokowasis said:

    @deank said:
    Shouldn't that be a common sense?

    I mean, if you are going to leave a house for good, you should grab your stuff before doing so.

    No, he does not intend to leave the house. He intends to shame the house owner on the public, and expected not to get kicked from the house.

    Where I live shaming the home owner is not a valid reason to have a lease or rental agreement terminated. The ability of customers to express their opinion about a service freely is a bedrock of a healthy market and creating an atmosphere of fear and intimidation against negative reviews is hurting the industry at large.

    There is a difference between able to and allowed to. Sure the home owner isn't allowed to envict, and you can sue him. The same as OP here, he can sue the Host if he choose to, because the host doesn't refund his money, denied the serve, confiscated the data and OP personal info. Sure we can all say it's illegal, but it doesn't mean the host can't evict OP.

    @SCAM_DONT_BUY said:

    DewlanceVPS said: Why you post negative review without taking backup and migrating your account to other host.

    Why you buy fake reviews?

    Wait, I though he is banned or something.

  • fpmagicfpmagic Member

    Complaints Department

    Another one-man band with more departments than brain cells..

Sign In or Register to comment.