Stay Away From digitalbs.co.uk
Here is my Horrible experience digitalbs.co.uk
(I bought 2 cpanel account after seeing their sale thread at LET)
I (had) two different cpanel account with these guys, one was for my personal use, and one was for my client. I bought 2nd account for my client a month ago, and he started to face establishing database connection error from day 1. I asked their live chat support to lock into the issue, and they replied me that they are unable to replicate the issue.
On 3rd of May, my client again told me that he is facing the same error again and again, so i contacted the ticket support, on 8th of May they told me that there was a server issue which is resolve now, but actually it was not. So on 14th of May i asked them to cancel and refund my account in question. But after contacting several times via live chat and updating the ticket, they haven't cancelled my account.
So, today i saw their sale thread at Share hosting forum (thread link given above), and i replied the thread by saying "Have you guys ever tried to look at your support ticket log? I am sure there are plenty of them, waiting for your reply. Including #256872
My rating for your support and services are 1/10.."
They immediately replied to the thread (we shared some "harsh" words), but in the mean time i got their email regarding refund of said account, But with a surprise.
They also cancelled my 1 account, without even letting me know about that, even not allowing me to take the backup for this account, and when i asked them at support ticket about this. This is the reply i got.
From our terms of service:
We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund.
Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGNUP with Inc in the first place.
This is how they are gone treat you when you complain.
I hope you guys here help me with this issue, and see if i am wrong, and they have done the right thing to me, or i am the victim here. As i have lost my $$ along with my website backup.
Total damage is hosting price is $40.
Now they are not returning my money and not allowing me to take backups.