CLIMITED.de no service after nearly 1 month from payment
I am curious if anyone is happy with CLIMITED.de. I think I have worked with over 25 hosting providers over the past 15 years and I have to say none of my experiences have been nearly as bad as with CLIMITED.de
First thing I noticed was their email confirmations do not reach me on gmail. Not a big deal, I moved on. I ordered dedicated server and VPS.
VPS was showing as active, Dedicated as pending. VPS didn't work, tickets ignored.
I waited for about 5 days for the dedicated then I tried to reach them to see how longer it will take to activate. No reply on tickets for about 5 days so I emailed, still nothing. Nothing on the livechat on their site.
I called them, some guy answered and told me they will get back to me very soon, but he didn't even ask for my details.
I called second time, a women answered and she told me they will get back to me, she asked my last name, we spent about 5 minutes with spelling then she didn't ask anything else and said on of her colleagues will reach me.
Still nothing so I called 3rd time, and the same experience repeated.
I opened another ticket and finally someone answered me that next week their servers are arriving. He also replied about the VPS that it can be installed over KVM, there was no other option from clientarea and they offered to charge me 25 EUR/hour to install a 6 EUR/month VPS - cool isn't it?
Few more days passed, situation still unsolved, the only progress was that ticket was now being answered, like once every two days with some very short answers, no real solution.
I asked for refund. They immediately cancelled the ordered and refunded the money in clientarea's credits and keeping them hostage there. They said they cannot return my money because I paid by Bitcoin. They said Bitcoin orders cannot be refunded.
At some point I was told new servers arrived, I accepted to have the servers.
I was confirmed that request was sent to technician. 7 days passed and again no server, no nothing.
Currently it's almost 1 month since my payment and no service.