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AlphaRacks Officially closing doors. Out of business
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AlphaRacks Officially closing doors. Out of business

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Comments

  • Great news! I just hope none of their clients lost any data in this mess.

  • RadiRadi Member, Provider

    Can anyone forward me the headers(source) of this email?

    4 GB RAM/90 GB SSD/4 TB Traffic/KVM/1 IPv4 for $7/mo only here with coupon code "LET-It-GO".

  • ITLabsITLabs Member
    edited June 2019

    Let the inheritance battle begin!

    Thanked by 2vimalware taubin

    #lexit | FatPal - Official LET payment gateway

  • @Radi said:
    Can anyone forward me the headers(source) of this email?

    If this hasn't been done yet, PM me your email and I'll forward it to you.

    Purveyor of high quality potassium | "Get a FREE high-spec VPS from Evolution Host"

  • So I can finally remove my gmail filter that automatically forwards their clickbatey spam to their support email address...excellent

  • donlidonli Member

    The statement is now on their official twitter and facebook accounts...

  • VirMachVirMach Member, Provider, Top Provider

    donli said: Time for @radi (Dr. Server) and @VirMach to disclaim all knowledge/involvement.

    MasonR said: @Radi @drserver @VirMach cancel these scumbags' affiliate accounts. They don't need to profit any further from their ineptitude.

    @Foul said:

    MasonR said: @Radi @drserver @VirMach cancel these scumbags' affiliate accounts. They don't need to profit any further from their ineptitude.

    I second this @radi @drserver @virmach

    Why support these fools still..?

    After reading that e-mail, it definitely doesn't seem to be how they portrayed the situation to us. I'd like to clear a few things up; we were under the impression that they would be refunding people's full length of remaining services and attempting to recoup the cost with affiliate links and we were also the impression that they would disclose this better in some way.

    • We didn't reach out to them, they reached out to us.
    • We offered additional discounts to customers and wanted to actually have more of a proper "switch" over than just linking a generic affiliate link.
    • We were told that refunds were being issued and they were making it "right" with customers.
    • They never portrayed it as a "transfer agreement" if they did we would definitely step in further to make sure everything was handled properly.
    • We never offered to "credits" to AlphaRacks customer directly, we did offer a discount/promotion for their customers which they didn't take.

    This was the main part of the message we sent to them regarding the situation:

    As for effectively sending customers over, I'd like to possibly discuss some numbers. Do you have a report on what type of packages and in which location(s) you have the most customers in? Are you compensating customers in any way for the remaining duration of their service and did you want to discuss any type of promotion with us to help customers switch over?

    We were just attempting to be helpful in the matter, to try to make sure customers got similar services in similar location(s) for similar pricing, taking into account what they already paid. We were told that they were recouping customers and rectifying any issues on their end.

    To be fair to our affiliates and affiliate system, unless there is some spam, major deception, or self-referrals, we can't just close down someone's affiliate account. If anyone did not sign up for e-mails similar to the one sent that linked the affiliate URL, please contact us and we can see if it falls in line with our affiliate rules against spam. Otherwise, even though it's less than ideal how they handled the entire "transfer agreement" (once again we didn't have any specific agreement like this although we tried to make it more smooth for everyone and not just an affiliate transaction) I don't think we can really take any action in this specific situation regarding to our affiliate program guidelines. If anyone did sign up using the affiliate link under these possible false impressions contact us so we can check that as well. I would recommend no one sign up if you weren't first compensated for the remaining duration of your your plan as they seemed to communicate to us. I hope that was a good explanation; let me know if you have questions. We're open to hearing further opinions and feedback on the matter.

  • Side stepping around what really happened

    grape

  • This is the last dying twitch of alpharacks guys

    Thanked by 1reikuzan

    Purveyor of high quality potassium | "Get a FREE high-spec VPS from Evolution Host"

  • So do they have enough money to refund clients...

  • MikeAMikeA Member, Provider
    edited June 2019

    @JerryHou said:
    So do they have enough money to refund clients...

    The affiliate links might be useful for that. (genuinely)

    ExtraVM - AMD Ryzen & Intel E NVMe VPS starting @ $3.50
    USA, CA, FR, UK, SGP, AU, RU

  • level6level6 Member

    Final death rattle.

    Rest IP :(

    That's not me.

  • trewqtrewq Administrator, Moderator, Provider

    sanvit said: Why was this thread closed?

    Figured this one was more fitting so people are actually aware that AR has actually closed and not have to read through 21 pages. Happy to go the other way and merge this one into the original AR thread if that's the popular opinion.

  • ChuckChuck Member

    @JerryHou said:
    So do they have enough money to refund clients...

    They didn't refund shit. YOu need to contact paypal for that.

    I like what she said, not what it means.

  • Can we get VirMach's explanation in the other thread into this one asap so that people are aware of the way AR is actually indirectly sliming the reputation of other clean hosts with a seemingly above-board email?

    Thanked by 1mrTom

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  • willKwillK Member

    My vps at nfp is still running...I wonder for how long :(

    Thanked by 1boomer
  • trewqtrewq Administrator, Moderator, Provider

    @VirMach I've moved your post to this thread so it's seen by more people.

    @poisson said:
    Can we get VirMach's explanation in the other thread into this one asap so that people are aware of the way AR is actually indirectly sliming the reputation of other clean hosts with a seemingly above-board email?

    Sorted

  • jarjar Provider
    edited June 2019

    Well I guess it's time to get over VPS and finally go dedicated, right? Right?

    Sorry I'll see my way to the offer forum. I can shamelessly market there :tongue:

    Thanked by 2Ympker lazyt
  • MikeAMikeA Member, Provider

    @jar said:
    Well I guess it's time to get over VPS and finally go dedicated, right? Right?

    Sorry I'll see my way to the offer forum. I can shamelessly market there :tongue:

    $7 Atom sir?

    Thanked by 2jar poisson

    ExtraVM - AMD Ryzen & Intel E NVMe VPS starting @ $3.50
    USA, CA, FR, UK, SGP, AU, RU

  • MikeAMikeA Member, Provider

    @jar said:

    MikeA said: $7 Atom sir?

    Where!?

    :lol:

    OH NO, I meant you are going to offer it!

    Thanked by 1jar

    ExtraVM - AMD Ryzen & Intel E NVMe VPS starting @ $3.50
    USA, CA, FR, UK, SGP, AU, RU

  • jarjar Provider
    edited June 2019

    MikeA said: OH NO, I meant you are going to offer it!

    You first!

  • @trewq said:

    sanvit said: Why was this thread closed?

    Figured this one was more fitting so people are actually aware that AR has actually closed and not have to read through 21 pages. Happy to go the other way and merge this one into the original AR thread if that's the popular opinion.

    Leave both open IMO and maybe sticky this one like the Hiformance mess.
    The other thread discusses more than just alpharacks closing.

    Thanked by 1pepa65

    Providers I can recommend: BuyVM - AlphaVPS - MXRoute

  • donlidonli Member
    edited June 2019

    @willK said:
    My vps at nfp is still running...I wonder for how long :(

    Until the year they paid for is up, or something goes wrong and there's no one around to fix it - whichever comes first. Use it as an additional backup of your replacement in the mean time.

    Is that at ColoCrossing ?

    Thanked by 1willK
  • EHRAEHRA Member

    donli said: Use it as an additional backup of your replacement in the mean time.

    Backups are important, they must be in decent providers.

  • level6level6 Member

    @VirMach said:

    donli said: Time for @radi (Dr. Server) and @VirMach to disclaim all knowledge/involvement.

    MasonR said: @Radi @drserver @VirMach cancel these scumbags' affiliate accounts. They don't need to profit any further from their ineptitude.

    @Foul said:

    MasonR said: @Radi @drserver @VirMach cancel these scumbags' affiliate accounts. They don't need to profit any further from their ineptitude.

    I second this @radi @drserver @virmach

    Why support these fools still..?

    After reading that e-mail, it definitely doesn't seem to be how they portrayed the situation to us. I'd like to clear a few things up; we were under the impression that they would be refunding people's full length of remaining services and attempting to recoup the cost with affiliate links and we were also the impression that they would disclose this better in some way.

    ...

    I don't understand why a reputable host would want to attract such price sensitive customers.

    That's not me.

  • willKwillK Member

    @donli said:

    @willK said:
    My vps at nfp is still running...I wonder for how long :(

    Until the year they paid for is up, or something goes wrong and there's no one around to fix it - whichever comes first. Use it as an additional backup of your replacement in the mean time.

    Is that at ColoCrossing ?

    I'm afraid so

  • donlidonli Member
    edited June 2019

    @EHRA said:

    donli said: Use it as an additional backup of your replacement in the mean time.

    Backups are important, they must be in decent providers.

    Each additional backup is valuable even if you know it has a limited lifetime.

  • FoulFoul Member

    VirMach said: We were told that refunds were being issued and they were making it "right" with customers.

    You were swindled. They did not issue a single damn refund to anybody at all.

    Still don't get why you're going to allow them to make money off your sales.

  • donlidonli Member

    @level6 said:

    I don't understand why a reputable host would want to attract such price sensitive customers.

    Maybe they thought they could convert us $1/10GB/year shared hosting customers to $7/year.

  • FAT32FAT32 Member, Moderator, Deal Compiler Extraordinaire

    @jar said:
    You first!

    My wallet is ready

    Thanked by 2jar switsys

    Highly emotional. Need more deals to calm myself down.

  • georgedatacentergeorgedatacenter Member, Provider

    I remember about 5 years ago they were selling their company in WHT. then they said we don't sell it anymore (surely nobody wanted to buy it).

    Then they bought some companies. And now they close?

    This must be the worst management I've ever seen in a company.

  • MikePTMikePT Member, Provider
    edited June 2019

    @VirMach said:

    donli said: Time for @radi (Dr. Server) and @VirMach to disclaim all knowledge/involvement.

    MasonR said: @Radi @drserver @VirMach cancel these scumbags' affiliate accounts. They don't need to profit any further from their ineptitude.

    @Foul said:

    MasonR said: @Radi @drserver @VirMach cancel these scumbags' affiliate accounts. They don't need to profit any further from their ineptitude.

    I second this @radi @drserver @virmach

    Why support these fools still..?

    After reading that e-mail, it definitely doesn't seem to be how they portrayed the situation to us. I'd like to clear a few things up; we were under the impression that they would be refunding people's full length of remaining services and attempting to recoup the cost with affiliate links and we were also the impression that they would disclose this better in some way.

    • We didn't reach out to them, they reached out to us.
    • We offered additional discounts to customers and wanted to actually have more of a proper "switch" over than just linking a generic affiliate link.
    • We were told that refunds were being issued and they were making it "right" with customers.
    • They never portrayed it as a "transfer agreement" if they did we would definitely step in further to make sure everything was handled properly.
    • We never offered to "credits" to AlphaRacks customer directly, we did offer a discount/promotion for their customers which they didn't take.

    This was the main part of the message we sent to them regarding the situation:

    As for effectively sending customers over, I'd like to possibly discuss some numbers. Do you have a report on what type of packages and in which location(s) you have the most customers in? Are you compensating customers in any way for the remaining duration of their service and did you want to discuss any type of promotion with us to help customers switch over?

    We were just attempting to be helpful in the matter, to try to make sure customers got similar services in similar location(s) for similar pricing, taking into account what they already paid. We were told that they were recouping customers and rectifying any issues on their end.

    To be fair to our affiliates and affiliate system, unless there is some spam, major deception, or self-referrals, we can't just close down someone's affiliate account. If anyone did not sign up for e-mails similar to the one sent that linked the affiliate URL, please contact us and we can see if it falls in line with our affiliate rules against spam. Otherwise, even though it's less than ideal how they handled the entire "transfer agreement" (once again we didn't have any specific agreement like this although we tried to make it more smooth for everyone and not just an affiliate transaction) I don't think we can really take any action in this specific situation regarding to our affiliate program guidelines. If anyone did sign up using the affiliate link under these possible false impressions contact us so we can check that as well. I would recommend no one sign up if you weren't first compensated for the remaining duration of your your plan as they seemed to communicate to us. I hope that was a good explanation; let me know if you have questions. We're open to hearing further opinions and feedback on the matter.

    Thank you for letting us know. You make me feel really proud. Kudos for what you are willing to do for their customers.

  • FoulFoul Member

    MikePT said: Thank you for letting us know. You make me feel really proud. Kuddos for what you are willing to do for their customers.

    Don't you work for VirMach? Lol

  • cinwiecinwie Member

    none of the data can be saved?

  • dahartigandahartigan Member
    edited June 2019

    @cinwie said:

    none of the data can be saved?

    Nope. Not ever. Never.

    Just restore from your backups and move on.

    Purveyor of high quality potassium | "Get a FREE high-spec VPS from Evolution Host"

  • donlidonli Member
    edited June 2019

    @cinwie said:

    none of the data can be saved?

    The data of people with proper offsite backups can.

    https://www.alpharacks.com/legal/terms/

    Limitation of Liability

    AlphaRacks is in no way responsible for data loss, time lost, income or any other resource due to faulty backups or non-existent backups. While our servers run enterprise hardware and we take every measure of redundancy possible, it is the clients responsibility to ensure offsite backups.

  • feezioxiiifeezioxiii Member, Provider

    @Foul said:

    MikePT said: Thank you for letting us know. You make me feel really proud. Kuddos for what you are willing to do for their customers.

    Don't you work for VirMach? Lol

    He 'was'.

    Thanked by 2Foul MikePT

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  • cinwiecinwie Member

    I am very sad, there is no safe data and no refunds

  • jarjar Provider

    VirMach said: We never offered to "credits" to AlphaRacks customer directly

    As should be reasonably assumed. I mean I know I'm not with DO anymore, but I really really don't think DO reached out to offer assistance or credits as indicated either. Considering I was the only one brave enough to even slum it down here with you fine folks :tongue:

  • donlidonli Member
    edited June 2019

    @jar said:

    VirMach said: We never offered to "credits" to AlphaRacks customer directly

    As should be reasonably assumed. I mean I know I'm not with DO anymore, but I really really don't think DO reached out to offer assistance or credits as indicated either. Considering I was the only one brave enough to even slum it down here with you fine folks :tongue:

    Hey we never thought DO was really low end despite your efforts.

    Thanked by 1jar
  • Seems their negotiation with QN finally breakdown :neutral:

  • RadiRadi Member, Provider

    I would like to clarify something: We did not reach out to them, they did. After being denied affiliate comissions, they decided to sign up on their own. However, they will not earn anything as the billing system they signed up in for comissions is not used anymore for new orders and any signups are going through our new billing solution at https://portal.drserver.net. You can verify this by following the link and checking where the order links lead to on our VPS page.

    Thanks.

    Now, we do not offer AlphaRacks pricing, but if any of their customers wants to try us though, we will accept them.

    4 GB RAM/90 GB SSD/4 TB Traffic/KVM/1 IPv4 for $7/mo only here with coupon code "LET-It-GO".

  • donlidonli Member
    edited June 2019

    @lowendclient said:
    Seems their negotiation with QN finally breakdown :neutral:

    QN must have "closed the ticket".

  • KrisKris Member
    edited June 2019

    X-PHP-Script: www.alpharacks.com/myrack/mysite/sendmessage.php for 69.167.2.X


    Lol they're on a VyprVPN instance out of Los Angeles.

    IP owned by 'ParadiseNetworks' the .net is down, the .com isn't them, but they have 18,000 IPs registered to a PO Box In Delaware (the 2010-2015-ish way of things)

    Site came online in 2013 after forwarding to the other unrelated site previously.

    Guy registered to receive DMCA info is listed here.

    Telephone Number of Registered Agent above : 512-684-9700

    Searching that number shows us a lawyer who was reprimanded back in 95, and seems to be Data Foundry, Inc's co-ceo and owner of VpyrVPN / Golden Frog.

    Thanked by 2dedotatedwam sin
  • So what do I do if I only had my money in their credits (as they wouldn't refund the money back to me)? No possible way to reclaim that?

  • sanvitsanvit Member

    @ashvagan said:
    So what do I do if I only had my money in their credits (as they wouldn't refund the money back to me)? No possible way to reclaim that?

    If you paied via PayPal or creit card in the last 6 months (or 45 days, not sure which one) you can do a chargeback via them. Not sure with Chinese payment methods (AliPay, etc.). You're screwed if you paied via crypto

    Thanked by 1pepa65
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