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Nocix.net

AlyssaDAlyssaD Member
edited June 11 in Outages

Update 2: (verification)

MasonR said: Got an update from Heymman Servers at the same location -

The following official statement was published by Wholesale Internet :

"[...] KC Fiber/LinkCity is currently experiencing an outage due to an upstream fiber cut. We are working diligently to resolve the issue, though we do not have an estimated time of resolution. Some residential and business customers may be affected. We appreciate your patience as we work to resolve this issue."

KC Fiber/LinkCity operates the fiber ring in Kansas City to which Wholesale Internet and its downstream customers and several other business and residential customers connect.

Our direct provider, UnReal Servers, also acknowledged this outage :

"All of our multihomed uplinks have been affected by an underground construction accident outside our facility."

Fiber cuts typically occur when construction or maintenance work is done on a road. Workers can accidentally cut through a pipe of fiber when performing unrelated work. Because of the difficulty in repairing a fiber cut (new fiber has to be run from point to point), these incidents take a lot of time to resolve. KC Fiber/LinkCity is currently working on repairing the fiber cut as soon as possible. Although no official ETA has been issued, it is very likely that a couple more hours will be required before connectivity is restored.


Update:

@dedicados said:
We suffered a major fiber cut, and our fiber crew is working to resolve it as quickly as we can.

lets wait.


Affected Providers:

  • Nocix.net
  • Whole Sale Internet (WSI)
  • Unreal Servers
  • Heymman
  • Dedispec

Nocix.net looks to be down for the moment.

Tried to ping my server, and there test URL. Nothing.

Submitted ticket, waiting for a response.

«1

Comments

  • ItsGermyItsGermy Member

    Ditto. Down here. Tried to submit a ticket and got a MySQL error.

  • damn

    Hola perro!

  • apavaapava Member
    edited June 10

    My server is down...... web page nocix say Could not connect to MySQL

  • vovlervovler Member

    Thanked by 2sanvit vimalware

    "They said it's RAID 5" - geekypixal

  • agoldenbergagoldenberg Member, Provider

    Mine are all down as well.

    Have a ticket open and have been getting constant duplicate notifications of their response which is:

    We are aware of the situation and are working to resolve it as quickly as possible.

    No ETA at the moment.

  • AlyssaDAlyssaD Member

    @agoldenberg said:
    Mine are all down as well.

    Have a ticket open and have been getting constant duplicate notifications of their response which is:

    We are aware of the situation and are working to resolve it as quickly as possible.

    No ETA at the moment.

    How many servers do you have 0.0?

  • miniswiftminiswift Member
    edited June 10

    knowing the status of your server from a post, definition of idle the LET way.

    Edit : Confirmed, no sign of life. And client area throws a "Could not connect to MySQL" msg.

    Thanked by 1uptime
  • AlyssaDAlyssaD Member

    Did you find any IPv6 in there for colocrossing?

  • FAT32FAT32 Member, Moderator, Deal Compiler Extraordinaire

    Announcement from Unreal Servers:

    "We are aware of an outage currently affecting clients at our North Kansas City datacenter. It is originating from our upstream transit provider Wholesale Internet Inc. We have confirmed that they acknowledge and are working right now to resolve it. Our equipment is passing internal tests while we wait for resolution from WII. "

    Thanked by 1MasonR

    I am a failure.

  • AlyssaDAlyssaD Member

    Its been down for about an hour at this point.

  • Oh fun. That explains why my hostigger vps also went down. They moved all of the Chicago servers from FDC to Unreal in Kansas City.

  • MasonRMasonR Member

    @FAT32 said:
    Announcement from Unreal Servers:

    Thanks for sharing the announcement. Outage is affecting my Heymman server as well who just migrated to Unreal's datacenter this month.

    Thanked by 1FAT32

    LowEndStorage | FreeMach - Free KVM Servers (LET Thread)

  • vishvish Member

    boo! I wanna watch some plex :neutral:

    Thanked by 1MasonR
  • dedicadosdedicados Member
    edited June 10

    support respond: "We suffered a major fiber cut, and our fiber crew is working to resolve it as quickly as we can."

    lets wait.

    Hola perro!

  • AlyssaDAlyssaD Member

    @dedicados said:
    We suffered a major fiber cut, and our fiber crew is working to resolve it as quickly as we can.

    lets wait.

    R I P

    Thanked by 1dedicados
  • hkmixhkmix Member

    My down for 2 hours now

  • jarjar Provider

    You find and L5420s or 500gb drives in there?

  • rocksitorocksito Member

    2.5 hours down!!!

  • xavconxavcon Member

    2.5 hours down here, unrealservers! :neutral:

  • Down on Dedispec dedicated server hosted at WII/Nocix

  • rocksitorocksito Member

    4 hours down!!

  • quickquick Member

    Lost millions

  • MasonRMasonR Member

    Got an update from Heymman Servers at the same location -

    The following official statement was published by Wholesale Internet :

    "[...] KC Fiber/LinkCity is currently experiencing an outage due to an upstream fiber cut. We are working diligently to resolve the issue, though we do not have an estimated time of resolution. Some residential and business customers may be affected. We appreciate your patience as we work to resolve this issue."

    KC Fiber/LinkCity operates the fiber ring in Kansas City to which Wholesale Internet and its downstream customers and several other business and residential customers connect.

    Our direct provider, UnReal Servers, also acknowledged this outage :

    "All of our multihomed uplinks have been affected by an underground construction accident outside our facility."

    Fiber cuts typically occur when construction or maintenance work is done on a road. Workers can accidentally cut through a pipe of fiber when performing unrelated work. Because of the difficulty in repairing a fiber cut (new fiber has to be run from point to point), these incidents take a lot of time to resolve. KC Fiber/LinkCity is currently working on repairing the fiber cut as soon as possible. Although no official ETA has been issued, it is very likely that a couple more hours will be required before connectivity is restored.

    LowEndStorage | FreeMach - Free KVM Servers (LET Thread)

  • AlyssaDAlyssaD Member

    Expect a good number of hours down. At least 12, possibly more. If you have something mission critical, use a backup to spin it up elsewhere. If you don't have backups.... Shame on you. Go setup backups now.

  • hkmixhkmix Member

    Any customer using joesdatacenter.com ?

    Look like they are on same location?

  • kingjjkingjj Member

    My Nocix server has been rock solid for the last year, a fibre cut outside of their facility is well outside of their control. I've got no complaints, it'll take as long as it takes to fix.

  • MikeAMikeA Member, Provider

    @hkmix said:
    Any customer using joesdatacenter.com ?

    Look like they are on same location?

    Well, joesdc looking glass is up.

  • caniac22caniac22 Member

    @hkmix said:
    Any customer using joesdatacenter.com ?

    Look like they are on same location?

    No they have a facility independent of this one. It's a few miles down the road.

    Black Mushroom on Black Background

  • JanevskiJanevski Member

    Too complicated to read, not enough potatoe and simplicity.

    You are dreaming. | And it's a nightmare. | THE SECRET THREAD | THE TRUTH | HAVES YOU SEEN THIS YURA?

  • Why would they need to run a PTP fiber. They can just splice all the strands... It's nothing out of this world , pretty simple.. they can identify outage location within minutes and splice within an hour... Depending on the number of strands. 24 fiber strand should take about an hour .

  • sanvitsanvit Member

    @rubiohiguey said:
    Why would they need to run a PTP fiber. They can just splice all the strands... It's nothing out of this world , pretty simple.. they can identify outage location within minutes and splice within an hour... Depending on the number of strands. 24 fiber strand should take about an hour .

    Was thinking the same thing.

  • caniac22caniac22 Member

    @rubiohiguey said:
    Why would they need to run a PTP fiber. They can just splice all the strands... It's nothing out of this world , pretty simple.. they can identify outage location within minutes and splice within an hour... Depending on the number of strands. 24 fiber strand should take about an hour .

    I live in Kansas City and everything is complicated.... EVERYTHING. It makes taking a poop in peace very difficult.

    In all seriousness I have a fiber line in front of my house that runs up and down my street and Google Fiber can't give me a reason for why I'm ineligible for fiber when both neighbors are.

    Black Mushroom on Black Background

  • @MikeA said:

    @hkmix said:
    Any customer using joesdatacenter.com ?

    Look like they are on same location?

    Well, joesdc looking glass is up.

    IIRC they are in the oak tower.

    All the others mentioned are in nocix / datashack DC ( dedispec and unreal and now Heymann is wirh unreal)

    Wsi provides nocix connectivity and support IIRC.

  • rickey318rickey318 Member, Provider

    @hkmix said:
    Any customer using joesdatacenter.com ?

    I can report my server and KCIX Link in Joe's Datacenter is up and running.

    ABC-HOSTERS LLC - http://www.abc-hosters.com

  • KC fiber operates Linkcity network. KC Fiber is Datashack /Nocix/WII.

    So it's their own outage.

  • PieHasBeenEatenPieHasBeenEaten Member, Moderator

    We got experts here and they assessed the situation from their computers. No longer than an hour guys. /s

  • alvinalvin Member

    Can't imagine that the network still could not be recovered after more than a few hours...

  • hkmixhkmix Member

    Hi everyone,

    It is up now, do you think we can get any SLA credit?

  • They are recovering.

    Some of my servers are now accessible.

    Kudos!

  • kingjjkingjj Member

    My Nocix has network connectivity again as of 5 minutes ago.

  • agoldenbergagoldenberg Member, Provider

    Mine are all back up and running.

  • apavaapava Member

    Server in Nocix is Operative

  • AlyssaDAlyssaD Member

    My servers and vms do seem up.

  • WSI's other statement
    "We believe to have a temporary solution in place at this time. Please be aware that there may still be some connectivity issues as we continue to work on this issue."

    Seems like its a temporary solution.

  • akhfaakhfa Member

    @TechExhibeo said:
    WSI's other statement
    "We believe to have a temporary solution in place at this time. Please be aware that there may still be some connectivity issues as we continue to work on this issue."

    Seems like its a temporary solution.

    Where did you find this info?

  • hkmixhkmix Member

    @akhfa said:

    @TechExhibeo said:
    WSI's other statement
    "We believe to have a temporary solution in place at this time. Please be aware that there may still be some connectivity issues as we continue to work on this issue."

    Seems like its a temporary solution.

    Where did you find this info?

    They replied my ticket with same reply

    Just email them and cofirmed the issue already fixed

    Thanked by 2akhfa agoldenberg
  • @akhfa said:

    @TechExhibeo said:
    WSI's other statement
    "We believe to have a temporary solution in place at this time. Please be aware that there may still be some connectivity issues as we continue to work on this issue."

    Seems like its a temporary solution.

    Where did you find this info?

    as @hkmix stated :wink:

    Thanked by 1akhfa
  • FAT32FAT32 Member, Moderator, Deal Compiler Extraordinaire

    Interesting update:

    "Arson was also discovered on the affected fiber route. We believe now this was the origin of the outage. No persons are known to have been injured during the crime."

    Thanked by 3MasonR jar FHR

    I am a failure.

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