HostHatch 1 year review
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HostHatch 1 year review

Purchased Amsterdam 1 core 1G ram 5G nvme plan with a DDoS-Protected IP
https://www.lowendtalk.com/discussion/127253/
Here's my first review.

Ordering & Server Provisioning: 5 stars

Fast & Great

OS Templates: 3 stars

  • CentOS 6/7
  • Debian 7/8
  • Debian 9 is not available for my VPS. They said that only plans with disk larger than 20G can have Debian 9 and Ubuntu 16.04...
  • Fedora 20/23
  • Ubuntu 12.04 14.04 16.04

Features: 5 stars

  • Automatic custom ISO mount to install ANY OS
  • Instant rDNS update
  • Instant DDoS-Protected IP configuration

Control Panel: 3 stars

Beautiful but buggy

Network: 5 stars

Fast. Low latency.

Performance: 4 stars

Same level as DO/Linode/Vultr, etc.

Uptime: 3 stars

About 3-5 times downtime less than 3 hours during the year.

Price: 5 stars

Cheap.

Support: 3 stars

  • Response Time: 1-2 days
  • Issue resolving: usually less than 5 days
  • They didn't reply the ticket after the issue is solved!!!

Tickets & Issues during the year

  • Panel Bug: Can't add custom ISO (solved)
  • Panel Bug: Can't login (solved)
  • Panel Bug: Can't use VNC (solved)
  • Panel Bug: IPv6 added but can't use them in VPS with correct configurarion
  • IPv6 restored after submit ticket but I was afraid to break it so I didn't touch them after that
  • DDoS-Protected IP down for more than 3 hours

Summary

Decent for just personal use with low budget.

Comments

  • AbdullahAbdullah Member, Provider

    Thanks, appreciate your honest feedback.

    I think it'd be fair to clarify that our support was affected because of the last year's BF and NY promotions - and all customers on highly promotional plans (such as your plan that comes with double the RAM, and a DDoS protected IP address worth $36 per year - included for free in a $15 per year plan) have a different level of support than our normal plans, and this will be clarified with a big disclaimer in any future promotions so expectations are properly aligned.

    On a side note - we just launched Norway and Austria!

    Premium SSD VPS in Sweden, Norway, Austria, US, Hong Kong and Netherlands w/ DDoS protection available!

  • AmitzAmitz Member

    Great opportunity to chime in - I have a KVM Storage VPS in Amsterdam, NL, with Hosthatch for 11 months now and never had a single problem with it. It was up all the time and does its job as it should. No idea about support though, as I never needed it. Keep up the good work, @Abdullah & team!

    Thanked by 1Abdullah

    "Actually, throughout my life, my two greatest assets have been mental stability and being, like, really smart."

  • ehabehab Member

    @Amitz said:
    it. It was up all the time and does its job as it should.
    No idea about support though

    i cannot believe this? specially you have been away for so looongg ...hahah

    Thanked by 1Amitz
    • do not prepay > 1 year and check for reviews/support
    • only use monthly from a provider operating < 1 year
  • pincpinc Member

    @Chocoweb said:
    Purchased Amsterdam 1 core 1G ram 5G nvme plan with a DDoS-Protected IP

    Yes, I also have this one from last year BF.

    OS Templates: 3 stars

    • CentOS 6/7
    • Debian 7/8
    • Debian 9 is not available for my VPS. They said that only plans with disk larger than 20G can have Debian 9 and Ubuntu 16.04...
    • Fedora 20/23
    • Ubuntu 12.04 14.04 16.04

    Was surpised - I'm running Ubuntu 16.04 LTS on this box and still have 2GB free. Pretty much sure it was from template, maybe you've asked for a desktop version?

    Nevertheless, HostHatch never was a trouble for me, thanks @Abdullah! Hopefully this BF will have something for new locations as well.

    Thanked by 1Abdullah
  • squibssquibs Member

    I've got a BF node from Hosthatch too - will definitely be keeping it. My other BF purchases Alpharacks and Namehero reseller hosting got cancelled last week.

    Thanked by 1Abdullah

    ¦̵̱ ̵̱ ̵̱ ̵̱ ̵̱(̢ ̡͇̅└͇̅┘͇̅ (▤8כ−◦

  • Abdullah said: we just launched Norway and Austria

    Time to update my sig!

    Thanked by 1Abdullah

    NVMe KVM VPS in Amsterdam, Stockholm, Oslo, Vienna and LA ($2.50/1GB RAM/10GB NVMe/month) (AFF LINK)

  • I have a much migrated and tweaked up yearly ovz in Hosthatch HongKong.

    Uptime isn't great on this particular one, but I blame that on lousy neighbours in that region.
    I have renewed for a 4th year though yesteday. Let's see if I finally put this softlayer vps to use.

    I just can't bring myself to give up on the feelsgood.gif of having a cheapo presence in Softlayer network.

    Thanked by 1Abdullah
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