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HostHatch 1 year review
Purchased Amsterdam 1 core 1G ram 5G nvme plan with a DDoS-Protected IP
https://www.lowendtalk.com/discussion/127253/
Here's my first review.
Ordering & Server Provisioning: 5 stars
Fast & Great
OS Templates: 3 stars
- CentOS 6/7
- Debian 7/8
- Debian 9 is not available for my VPS. They said that only plans with disk larger than 20G can have Debian 9 and Ubuntu 16.04...
- Fedora 20/23
- Ubuntu 12.04 14.04 16.04
Features: 5 stars
- Automatic custom ISO mount to install ANY OS
- Instant rDNS update
- Instant DDoS-Protected IP configuration
Control Panel: 3 stars
Beautiful but buggy
Network: 5 stars
Fast. Low latency.
Performance: 4 stars
Same level as DO/Linode/Vultr, etc.
Uptime: 3 stars
About 3-5 times downtime less than 3 hours during the year.
Price: 5 stars
Cheap.
Support: 3 stars
- Response Time: 1-2 days
- Issue resolving: usually less than 5 days
- They didn't reply the ticket after the issue is solved!!!
Tickets & Issues during the year
- Panel Bug: Can't add custom ISO (solved)
- Panel Bug: Can't login (solved)
- Panel Bug: Can't use VNC (solved)
- Panel Bug: IPv6 added but can't use them in VPS with correct configurarion
- IPv6 restored after submit ticket but I was afraid to break it so I didn't touch them after that
- DDoS-Protected IP down for more than 3 hours
Summary
Decent for just personal use with low budget.
Comments
Thanks, appreciate your honest feedback.
I think it'd be fair to clarify that our support was affected because of the last year's BF and NY promotions - and all customers on highly promotional plans (such as your plan that comes with double the RAM, and a DDoS protected IP address worth $36 per year - included for free in a $15 per year plan) have a different level of support than our normal plans, and this will be clarified with a big disclaimer in any future promotions so expectations are properly aligned.
On a side note - we just launched Norway and Austria!
Great opportunity to chime in - I have a KVM Storage VPS in Amsterdam, NL, with Hosthatch for 11 months now and never had a single problem with it. It was up all the time and does its job as it should. No idea about support though, as I never needed it. Keep up the good work, @Abdullah & team!
i cannot believe this? specially you have been away for so looongg ...hahah
Yes, I also have this one from last year BF.
Was surpised - I'm running Ubuntu 16.04 LTS on this box and still have 2GB free. Pretty much sure it was from template, maybe you've asked for a desktop version?
Nevertheless, HostHatch never was a trouble for me, thanks @Abdullah! Hopefully this BF will have something for new locations as well.
I've got a BF node from Hosthatch too - will definitely be keeping it. My other BF purchases Alpharacks and Namehero reseller hosting got cancelled last week.
Time to update my sig!
I have a much migrated and tweaked up yearly ovz in Hosthatch HongKong.
Uptime isn't great on this particular one, but I blame that on lousy neighbours in that region.
I have renewed for a 4th year though yesteday. Let's see if I finally put this softlayer vps to use.
I just can't bring myself to give up on the feelsgood.gif of having a cheapo presence in Softlayer network.