is dedicenter's staff here ?
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is dedicenter's staff here ?

i can not ping my vps .
the ticket is send 4 days .
@dedicenter

«1

Comments

  • Yes, how can I help you today sir?

  • @mtsbatalha said:
    Yes, how can I help you today sir?

    MY VPS IS DOWN AND I'M LOSING MILLIONS!!!!!

  • FrankZFrankZ Member
    edited December 2017

    Dear @bioger

    Our Chirstmas and New Year working hours are limited - please check our news page for more information - Billing is off until 02.01.2018

    In other words.... The lights are on but nobody is home.

    Thanked by 3netomx NanoG6 MrH
  • @mtsbatalha said:
    Yes, how can I help you today sir?

    I can't connect to my VPS in putty .
    The IP was rejected by the Chinese government .
    Can you change me a new IP ?

    Thanked by 1mtsbatalha
  • @mtsbatalha said:
    Yes, how can I help you today sir?

    my ticket id is 683250 .

    Thanked by 1mtsbatalha
  • @FrankZ said:
    Dear @bioger
    Our Chirstmas and New Year working hours are limited - please check our news page for more information - Billing is off until 02.01.2018

    In other words.... The lights are on but nobody is home.

    can i tefund now ?
    or what can i do ?

  • @bioger said:

    @FrankZ said:
    Dear @bioger
    Our Chirstmas and New Year working hours are limited - please check our news page for more information - Billing is off until 02.01.2018

    In other words.... The lights are on but nobody is home.

    can i tefund now ?
    or what can i do ?

    Sit back, relax, enjoy new years.

    Thanked by 1FrankZ
  • bioger said: I can't connect to my VPS in putty . The IP was rejected by the Chinese government . Can you change me a new IP ?

    Although I do not have any relationship with the provider, I guess that the ip issue is on you and not them. So, bad luck: either contact with your government or buy a new vps and wait till it get banned again...

    Thanked by 1netomx

    • If a program actually fits in memory and has enough disk space, it is guaranteed to crash.
    • If such a program has not crashed yet, it is waiting for a critical moment before it crashes.

  • @jvnadr said:

    bioger said: I can't connect to my VPS in putty . The IP was rejected by the Chinese government . Can you change me a new IP ?

    Although I do not have any relationship with the provider, I guess that the ip issue is on you and not them. So, bad luck: either contact with your government or buy a new vps and wait till it get banned again...

    I didn't use it at all. I never had a connection.

  • @bioger said:

    @FrankZ said:
    Dear @bioger
    Our Chirstmas and New Year working hours are limited - please check our news page for more information - Billing is off until 02.01.2018

    In other words.... The lights are on but nobody is home.

    can i tefund now ?
    or what can i do ?

    Change provider... or government.

    Janitor @ Netflix

  • TottiTotti Member
    edited December 2017

    reboot

    Thanked by 1bioger
  • hostdarehostdare Member, Provider

    change to other provider who is responsive ?

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • May be the guy @mtsbatalha he is a fake official staff ,lol

  • hostdarehostdare Member, Provider

    zjsay said: May be the guy @mtsbatalha he is a fake official staff ,lol

    looks like he is from let emergency helpdek staff

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • My VPS has been down since like the 15th. I doubt it's coming back- but for $10/yr, I'm not going to issue a chargeback- I may ask for a pro-rated refund after the 1st, though.

    Thanked by 1hostdare

    I won't be back until @bsdguy is released.

  • Checked my VPS. ALL IZ WELL.

  • My comment above was from their panel.
    My VPS with them went down last night.

  • For shits and giggles I did another reinstall, but I can't start the service in SolusVM, which is what I told them was wrong over a week ago when I asked them to manually start the process.

    I won't be back until @bsdguy is released.

  • @imok said:

    @bioger said:

    @FrankZ said:
    Dear @bioger
    Our Chirstmas and New Year working hours are limited - please check our news page for more information - Billing is off until 02.01.2018

    In other words.... The lights are on but nobody is home.

    can i tefund now ?
    or what can i do ?

    Change provider... or government.

    For the hassle he's facing, why not fly to India and avoid the firewall entirely?

    Thanked by (0):

  • doghouch said: For the hassle he's facing, why not fly to India and avoid the firewall entirely?

    There are sites blocked in India as well, though vpn's are not...

    Willing to buy DirecAdmin Liftetime License (Under US$75).

    Regards.

  • hostdarehostdare Member, Provider
    edited December 2017

    MikeIn said: There are sites blocked in India as well, though vpn's are not...

    the sites list that are blocked in India (block last for a few months only , I am on a govt isp, all blocked sites are opened ) is nothing compared to what they block in china :p

    many ISPs in India do not follow the block list properly or secretly open them after a few months . I have first hand experience with this .

    Thanked by 1MikeIn

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • I was ask for refund from online chat and ticket because i cannot access the control panel and their SSD are very slow, even my cloudatcost VPS can perform better benchmark, I even have bumps the ticket every 2 days to keep it active till more than a week they refuse to reply, so i just do paypal dispute.

  • Be patient. That's what I've been doing. I've waited like 15 days for a refund.

  • @JackieSung said:
    Be patient. That's what I've been doing. I've waited like 15 days for a refund.

    how to refund ?Where, I didn't find it

  • hostdarehostdare Member, Provider

    bioger said: how to refund ?Where, I didn't find it

    There is no staff here , open a ticket with them

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • They offer 5 days money back guarantee.You can just open a ticket.

    @bioger said:

    @JackieSung said:
    Be patient. That's what I've been doing. I've waited like 15 days for a refund.

    how to refund ?Where, I didn't find it

  • JackieSung said: You can just open a ticket.

    ...and they will close it without any notification.

  • They usually don't answer tickets at all, just close them for you.

  • Actually it happened to me once.It could be a bug. You can just reopen it! No hard feeling!

    @brueggus said:

    JackieSung said: You can just open a ticket.

    ...and they will close it without any notification.

  • ..then you reopen the ticket and ask why it was closed, and it disappears. That's my favorite dedicenter response.

    @JackieSung said:
    Actually it happened to me once.It could be a bug. You can just reopen it! No hard feeling!

    @brueggus said:

    JackieSung said: You can just open a ticket.

    ...and they will close it without any notification.

    Thanked by 2brueggus NanoG6

    I won't be back until @bsdguy is released.

  • @bioger said:
    I can't connect to my VPS in putty .
    The IP was rejected by the Chinese government .

    What does that exactly mean? Are you trying to say the provided IP address is blocked by the Chinese network filters? Can you elaborate?

    @jvnadr I am not sure if this issue should be that easily dismissed (if it is the case as assumed). If the provider handed out a blocked address it would be reasonable to expect that to be swapped with something working. Similar to an address listed in a spam list. But first we should know what the problem is.

  • @bitswitch said:

    @bioger said:
    I can't connect to my VPS in putty .
    The IP was rejected by the Chinese government .

    What does that exactly mean? Are you trying to say the provided IP address is blocked by the Chinese network filters? Can you elaborate?

    @jvnadr I am not sure if this issue should be that easily dismissed (if it is the case as assumed). If the provider handed out a blocked address it would be reasonable to expect that to be swapped with something working. Similar to an address listed in a spam list. But first we should know what the problem is.

    Wrong the Chinese Great Wall can and does block IPs faster then greased shit. No one can guarantee a non blocked ip since they can block them faster then deployment sometimes. That wall is a mfer man.

    Thanked by 1exception0x876

    Dont'TalkAboutLetClub Free @WSS!! Free @WSS!!

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  • @AuroraZ said:
    Wrong the Chinese Great Wall can and does block IPs faster then greased shit. No one can guarantee a non blocked ip since they can block them faster then deployment sometimes. That wall is a mfer man.

    Wrong what? I wasnt referring to how quickly they might block something but to the likely fact that there is some reason why it was blocked. If this is not because of the OP an IP swap might be very well within reason.

    It would be good to know what the actual issue is.

  • @bitswitch said:

    @AuroraZ said:
    Wrong the Chinese Great Wall can and does block IPs faster then greased shit. No one can guarantee a non blocked ip since they can block them faster then deployment sometimes. That wall is a mfer man.

    Wrong what? I wasnt referring to how quickly they might block something but to the likely fact that there is some reason why it was blocked. If this is not because of the OP an IP swap might be very well within reason.

    It would be good to know what the actual issue is.

    That's the thing about them wall man, they block them because they want to do it. No rhyme reason or anything. If they don't want you to access it you don't, without something like Shadowsocks.

    The govt. In china control it and they dgaf if the people there have ever connected to the ip. If they eant it blocked it gets blocked.

    Dont'TalkAboutLetClub Free @WSS!! Free @WSS!!

    upto32.com Retro at it's best

  • @AuroraZ said:
    That's the thing about them wall man, they block them because they want to do it. No rhyme reason or anything. If they don't want you to access it you don't, without something like Shadowsocks.

    The govt. In china control it and they dgaf if the people there have ever connected to the ip. If they eant it blocked it gets blocked.

    But we dont even know what happened. At the moment we can only assume the OP got a blocked IP assigned, in which case aforementioned swap is perfectly reasonable.

  • @AuroraZ said:
    The govt. In china control it and they dgaf if the people there have ever connected to the ip. If they eant it blocked it gets blocked.

    Given that this host was greatly-promoted by a known Chinese blogger and that they've been known to be used for cheap VPNs, I doubt it took them long to decide to just block the traffic outright.

    I won't be back until @bsdguy is released.

  • @WSS said:

    @AuroraZ said:
    The govt. In china control it and they dgaf if the people there have ever connected to the ip. If they eant it blocked it gets blocked.

    Given that this host was greatly-promoted by a known Chinese blogger and that they've been known to be used for cheap VPNs, I doubt it took them long to decide to just block the traffic outright.

    Yeape and in this case no swap would matter.

    Also the provider shouldn't have to be held accountable for some else's governmental regulations. Especially that particular government, with its shit.

    Dont'TalkAboutLetClub Free @WSS!! Free @WSS!!

    upto32.com Retro at it's best

  • @WSS said:
    Given that this host was greatly-promoted by a known Chinese blogger and that they've been known to be used for cheap VPNs, I doubt it took them long to decide to just block the traffic outright.

    Might be an explanation.

    @AuroraZ said:
    Also the provider shouldn't have to be held accountable for some else's governmental regulations. Especially that particular government, with its shit.

    It is not about accountability its about providing a "clean" IP address. As I mentioned a lot depends on the circumstances, which havent been clarified yet but the situation is very similar to addresses on spam lists. The Chinese government itself plays a rather small role in this issue.

  • AuroraZAuroraZ Member
    edited December 2017

    @bioger said:

    @mtsbatalha said:
    Yes, how can I help you today sir?

    I can't connect to my VPS in putty .
    The IP was rejected by the Chinese government .
    Can you change me a new IP ?

    @bitswitch What's that?

    Dont'TalkAboutLetClub Free @WSS!! Free @WSS!!

    upto32.com Retro at it's best

  • @AuroraZ said:
    @bitswitch What's that?

    I dont know and that is why I asked the OP for clarification.

  • @bitswitch said:

    The Chinese government itself plays a rather small role in this issue.

    Like, you know, deciding to block it..

    These are all KVMs, so I have no doubt that either this person did something to get null routed, or the gov't blocked their /25.

    I won't be back until @bsdguy is released.

  • @WSS said:
    Like, you know, deciding to block it..

    These are all KVMs, so I have no doubt that either this person did something to get null routed, or the gov't blocked their /25.

    My point was that political discussions and why a government is imposing certain regulations is relatively pointless in this case.

    I assume that an IP address was blocked and considering the context this most likely happened within the Chinese network filters but as there are quite a few points unclear I was hoping the OP would clarify those.

    My point was that such a request should not be necessarily instantly dismissed but can be reasonable.

  • bryce said: They usually don't answer tickets at all, just close them for you.

    They answered my ticket last night. A little over a day to respond and fix the problem during Christmas week is not that bad. Support was friendly and the VPS is back up.
    Although this is a very cheap service, and support response in not fast, I have not been having the same overall negative experience as some of you here.

  • @FrankZ said:

    bryce said: They usually don't answer tickets at all, just close them for you.


    They answered my ticket last night.

    Mine, too. They still haven't fixed anything, but eureka, they answered it!

    I won't be back until @bsdguy is released.

  • @WSS said:

    @FrankZ said:

    bryce said: They usually don't answer tickets at all, just close them for you.


    They answered my ticket last night.

    Mine, too. They still haven't fixed anything, but eureka, they answered it!

    E: No. They "stopped" the wrong one and left it halted for 4 hours. Well there goes my 99.9% idle for the month.

    I won't be back until @bsdguy is released.

  • This VPS went down on 12/15/17. On 12/29/17, it is once again online - however, VNC doesn't work (which is a bit of a problem for a KVM at times), and they told me not to touch it.

    For $10/yr, they get a "Meh."

    I won't be back until @bsdguy is released.

  • @MasonR said:

    @mtsbatalha said:
    Yes, how can I help you today sir?

    MY VPS IS DOWN AND I'M LOSING MILLIONS!!!!!

    Millions of... oxygen molecules in the panic?

    Automate server mgmt w/ Runcloud - aff link gives +15 days for pro
    Click here for Runcloud w/o aff link and +0 days for pro.

  • WSSWSS Member

    For what it's worth, they ended up reinstalling one of my machines without asking within the last couple of days. Why, I have no idea- I guess someone decided to read through a now-closed ticket and chose a very-close-but-not-same machine (that was working fine), and decided it needed to be reimaged with Jessie.

    Yep. It's at the point that when my shit at dedicenter goes down, I don't bother checking it, because I doubt it'll be coming back.

    Save your $1/mo or whatever it is you're expecting to spend This service is NOT reliable enough to be unreliable.

    I won't be back until @bsdguy is released.

  • WSSWSS Member

    Oh, and they turned the other one off again.. or their KVM magically crashes every couple of weeks.

    Thanked by 1hostdare

    I won't be back until @bsdguy is released.

  • I fell for some of their Christmas offers. They cancelled my order and when I asked them for an explanation and a refund they switched to unresponsive mode.

    I'm getting too old for the lowend game...

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