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ServerHand Exits the LowEndMarket
raindog308
Moderator
in General
Thanks to @angstrom for sharing the news.
Due to some dramastic changes within the markets this year we've had to make some changes to the company and the services we sell and the one major change we're completing is the removal of the budget servers, we expect this change to be in place by the 1st January which is when all the clients on a budget server will be cancelled and put onto a different server. As well as this we are changing the prices to our services to result in us being able to offer you a better service. We're aiming to ensure no downtime is caused throughout the changes which will occur in the next few weeks. Furthermore we're turning up our support team to make up for these last few rocky months. We've brought on another support agent whom will be working around the clock to ensure a better response time is given, if you've got any enquires about the changes to our support feel free to open a ticket and we'll be more then happy to tend to the matter.
Strangely, they posted offers during Black Friday and as @brueggus observed in the Pit, some as recent as a week ago.
I guess the questions to @ServerHand are:
(1) Are you honoring your $10/year, etc. BF deals through the end of their term?
(2) "put onto a different server". Your ads call out specific CPU models: " Xeon CPU E3-1240v6, LA: Xeon E3-1241v3". Will the "different server" have these same CPUs?
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Comments
TEH INVISIBLE @SERVERHAND OF THE MARKET HAS SPOKEN!
@raindog308 We're going to honour them with a refund into there billing account which can be used to purchase another service yes we'll be moving them over to either LAX or which will mean better reliability and faster servers for our much loved clients. We were not prepared to handle 100 signups from the Chinese on that plan. We maybe were getting 1-5 signups every two weeks at most.
I was reluctant to open a thread for this, but you were right to do so.
"[...] the Linux philosophy is 'laugh in the face of danger'. Oops. Wrong one. 'Do it yourself'. That's it." (L. Torvalds)
@Quadranet_Adam
Their reply in the cest pit suggests that the BF deals will end on January 1st, which (if true) is a little disappointing.
"[...] the Linux philosophy is 'laugh in the face of danger'. Oops. Wrong one. 'Do it yourself'. That's it." (L. Torvalds)
So a credit, then? That's pretty shitty. People signed up for the cheap plans only to have their plans canceled, a credit given, and an option to buy higher-price plans.
If someone was paying for a $10/yr service, they aren't going to want to sign up for a $10/mo service. Expect some chargebacks.
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This is pretty much what I was thinking, minus a handful of expletives.
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I won't be back until @bsdguy is released.
So anyone who bought just a service in the last couple of weeks on a yearly will get a credit for another more expensive service? WTF...
It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.
... and now the market seems to be speaking back. Oy.
I think it doesn't matter which cpu they will use.
Their "Xeon E3-1241v3" core can only get less than 500 scores in unixbench.
Things can not be worse, right?
This could be considered as bait & switch tactics.
Yeah, brace for chargebacks. I would.
Blackboyfriend (BF) is nigh. Always pre-pay for 3 ~ 6 years. You will regret it. And vote for Fran in 2020.
This is some Treudler v2 shite.
No, that is bait and switch and if anyone ever needed a justifiable reason to chargeback this is it.
It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.
Please appreciate that we can't continue to run this server when a great fraction of our clients are using it for things that breach our terms of service or are alerting our fraud system. We're not able to run it are giving clients till the 1st of next month to help us find a suitable solution to continue here.
You simply shouldn't have made the offer if you aren't able to manage it correctly? At minimum you should be offering EVERYBODY refunds via their ORIGINAL payment method, not into account credit.
Didn't you already suggest shedding yourself of your problematic clients? They're going to turn into chargebacks no matter what you do, so you might as well just suck it up now and open a new LLC to accept payment under a different name.
I won't be back until @bsdguy is released.
I understand. Just bad circumstances all around. Please feel free to PM me if you have any questions.
As shitty as this all is you at least need to confirm that refunds will be offered if requested, not just credits.
It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.
ServerHand is getting Fisted.
Simple. Recheck all current "Budget" clients and terminate them with cause for doing bad things. Except, if they haven't. The way to properly do this is to "crash" the "shared storage" and give them weekly fsck updates until nobody cares anymore.
I won't be back until @bsdguy is released.
Never seen that happen before...
It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.
Speaking for myself, my main gripe at the moment is that your email was too light on details. You have three locations (LA, Dallas, Piscataway), and you currently still offer a number of Budget VPS plans, and the HostingBox plan was offered as recently as BF/CM, not to mention that you had sales (with recurring prices) on a number of these plans on BF/CM.
It would have been better to send an email that says exactly what the policy changes will be beginning on January 1st instead of asking people to submit tickets to ask about these changes (or to ask about them on LET).
"[...] the Linux philosophy is 'laugh in the face of danger'. Oops. Wrong one. 'Do it yourself'. That's it." (L. Torvalds)
That's why I suggested weekly updates.
I won't be back until @bsdguy is released.
We're offering the clients whom will be affected by this a better deal, quicker services and reliability. As well as offering free migration and within the new year are going to do whatever we can to make it up to all the clients such as free rewards and a better system for our clients in the upcoming year. (RAID 10 SSD, etc.)
We appreciate the concerns but we believe the way we're doing it is more reliable for the clients who want to stay and we've already had a positive reaction from this. We'll be working hard with clients wanting refunds to sort this out quickly.
The credit they will refund is useless for LETer
CPU limited down to 5? Real shitbox?
@ServerHand It is less than 30 days, just hit cancel and refund, it is very easy to find them, credit is not a refund, you clearly don't have cash flow issues if you are hiring new staff so please... don't treat people like they are stupid, don't be a complete con artist, refund.
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@AnthonySmith Sorry but you're wrong. I have refunded a bunch of people already and I just don't have any more cash to refund with.
@ServerHand even though your business decisions are going to cost you a lot. Shit happens man, and the LET community is ruthless for these kind of stuff. They all are ready to pull out the pitch forks ready to massacre you with useless negative comments, making you look like you acted in bad faith("bait-and-switch").
At the end of the day, who cares what 2 or 3 bad apples are going to say about your business. They have no stake in it, and are quick to throw the first stone when things go bad for certain providers.
I feel like you underestimated the amount of fraud the LET community brings when you as a provider offers a heavily discounted offer here. Nobody is looking at it from your point of view, they aren't looking at your books and seeing the massive amount of fraud you have right at your front door from exposing your company here.
Nah... none of those members throwing the pitchfork at you cares about that, they only care about the "LET buyers" now, later on they will be posting on another thread caring only about the "LET providers". They are all hypocrites.
I hope that this business decision won't hurt you main business in the long run , or cripple you. Good luck @ServerHand, only you know what is best for your company.
I must go and build my own little spot on the internet.
No, you are wrong, you have literally just killed your reputation here LOL.
Quit licking his ass you hoe.
It's nothing to do about certain providers or anything, he has literally made an offer, decided to switch it for something different and costs a lot more and won't provide people refunds and you think this is alright?
LUL.
Chargebacks are coming your way then.
It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.
Get a cheapy from VortexNode, force them all on 5% OVZ with one core and plain HDD.
I won't be back until @bsdguy is released.
The suitable solution here is to chargeback to recoup the money spent and find another provider.
It is a business decision, shit happens. What do you suggest he should do if he doesn't have enough money after refunding some clients? Pull money of his ass? Learn to run a business, fail like he did then comeback and open your big fat mouth. You are watching this from the sidelines, so it is easy to be opinionated about the situation.
I must go and build my own little spot on the internet.
No, it's easy to know I wouldn't offer a server that I knew wouldn't be sustainable. The offer shouldn't have been made if they weren't prepared to keep it, it's literally as simple as that. People like you is what let's these providers get away with it.
Speak for yourself.
That people who bought plans on BF/CM are disappointed is completely understandable, and my main complaint until now is that the email was too light on details and I don't like having to open a ticket for details that should have been communicated in the email in the first place.
"[...] the Linux philosophy is 'laugh in the face of danger'. Oops. Wrong one. 'Do it yourself'. That's it." (L. Torvalds)
If you can't refund then you should provide the service for the duration that was sold. Did you just not bother to do the math and figure out what it would cost you to provide what you sold?
Not refunding does feel like a bait and switch. Frankly it doesn't much matter if it actually is, being functionally equivalent is bad enough. It's okay to make mistakes but you'd better own up to them in full and put yourself on display for your customers if you want to keep any of them and prevent chargebacks. This isn't a time to be professional, it's a time to be vulnerable and excessively honest.
(That reminds me I have a few more refunds to process for mxshared)
Did you know that the Chinese take posts here and repost them on other forums?
Did you not?
Now that was a classic trying to change the subject LOL.
Like I previously stated, @ServerHand didn't calculate the amount of fraud that came with those offers. Why do you think he has no more money to refund? Because those fees that resulted from fraud charges ate up all of his budget. Shit happens, they are not worrying about how many people are trying to screw them over, while trying to offer a good deal to the LET community.
Remember, there are a lot of bad threat actors roaming the offers category looking for unsuspected new providers like @ServerHand.
I just feel bad for @ServerHand, nobody here has shown one ounce of support, everything is painted as he has acted in bad faith.
Like I have previously stated in one of my last posts, schadenfreude runs high here.
I must go and build my own little spot on the internet.
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This is literally what happened. I posted, someone reposted my offer. It wasn't going to fit on the one server in LA I had.
Sold a service, is cancelling it prior to end of contract, is not offering refund.
You can dress it up however you like, but that announcement and his statement did not appeal to anyone's humanity or ask for anything resembling forgiveness or understanding. You're the one doing that, why is he not?
If we should truly feel bad for him, he should be the one asking for it and telling his story. All I'm hearing is that he didn't limit stock and wishes he had. Hardly going to have trouble sleeping tonight after hearing that story.
WE HAVE OUR FIRST VICTIM OF BLACK FRIDAY 2018 EVERYONE!
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I'm working on resolving the mistakes made. This thread is moving too fast to keep up. Everyone is making assumptions but no one knows what happened.. except maybe one person.. he has admin access to my panel.
I've refunded as much as I can right now, I didn't say I wasn't going to refund anyone else, I just can't at this point in time.
I should also note that everyone still has their service online. I haven't changed one thing yet.
In a way, it could be seen as bankrupting.
I understand, perhaps I'm more forgiving.
That would be a much better way to go about it instead of trying to burn him at the stake. Maybe he hasn't asked and started being as docile as the community wants him to be, but he is at least replying and trying to offer his point of view. However, the whole LET community is literally just throwing stones at him(metaphorically). Not one is giving him a chance to speak up.
I must go and build my own little spot on the internet.
No needed credit, I want to order from somewhere else. If you have no clue when offering cheap services then clients are not guilty. Refund!
I've been pleasantly surprised by the budget server in Piscataway (for BF $10/year) and imagined a long-term relationship. (I guess that the Chinese prefer LA.) Disappointed that the relationship will be over so soon.
"[...] the Linux philosophy is 'laugh in the face of danger'. Oops. Wrong one. 'Do it yourself'. That's it." (L. Torvalds)