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Lowendbox not replying?
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Lowendbox not replying?

MonsteRMonsteR Member
edited August 2013 in Help

Hi,
Was wondering if anyone knew if anything is happening or if there are any issues with lowendbox's support desk, As I put in an offer a month ago and still no reply to the ticket?

RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
SamuraiBit Security

Comments

  • c0yc0y Member

    I can safely assume you do not use colocrossing.

    You might aswell magically see this published very soon followed by this thread being closed to shy away people.

    I have nothing against colocrossing, it's just the way they handle some things...

    Thanked by 1chauffer
  • I have something against colocrossing, because of the way they handle some things; well, nearly everything.

    Thanked by 1jar
  • MonsteRMonsteR Member
    edited August 2013

    @Frost said:
    I can safely assume you do not use colocrossing.

    You might aswell magically see this published very soon followed by this thread being closed to shy away people.

    I have nothing against colocrossing, it's just the way they handle some things...

    Well not really siding with anyone but its starting to seem that way, As some providers appear to get "Special" Instant offer posting, meanwhile a month later for us without a single reply. Unless this is a technical issue.

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • @MonsteR said:
    Hi,
    Was wondering if anyone knew if anything is happening or if there are any issues with lowendbox's support desk, As I put in an offer a month ago and still no reply to the ticket?

    Experienced some issues while submitting a ticket, would fail with an error and the ticket wouldn't be submitted, same happening for new registrations. Unsure if anyone is facing the same or it's just me.

  • We have a support desk? lol

  • Someone was complaining the other day that the support desk was broken. Try contacting @Liam directly.

    -

  • @Jeffrey said:
    We have a support desk? lol

    http://helpdesk.lowendbox.com/ - Yeah lol

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • @MonsteR Lol, Nicely themed.

  • vapornodevapornode Member, Provider

    My last offer submission was on June 18th. It has yet to be posted and was automatically closed.

    VaporNode | Tampa Florida VPS, Resource Bundles, Dedicated Servers, Colocation | Proactive Management, DDoS Protection
  • That's about what I got time wise. My offer was submitted 07/15 and posted 08/23

  • @SkylarM said:
    That's about what I got time wise. My offer was submitted 07/15 and posted 08/23

    My actual ticket was submitted on 21/07/2013 12:14 PM Just i replied on a later date as I guessed the ticket got missed as waiting a month for a response is unreasonable for any type of support.

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • Our offer was submitted 24 July and came up on 28 August... didn't even get a reply until like 6 days before it was posted.

    BlueVM | 20% Off For Life => Coupon Code: FEBRUARYSPECIAL
  • I'm sure there is plenty of unique offers in there somewhere

    Thanked by 1c0y
    Patrick | INIZ
  • MonsteRMonsteR Member
    edited August 2013

    @Liam said:
    Guys, we get up to 5 offers a day. It's not possible to list everyone. Sometimes we may get like 20-30 off the same offer. If you want to be posted quicker - send in something different.

    We are investigating actual technical problems with the helpdesk.

    We posted KVM, Raid10, 1Gbps vps offers, Which is different from all the OpenVZ and Xen offers posted on LEB from what I can see at the moment.

    Thanked by 1c0y
    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • DomainBopDomainBop Member
    edited August 2013

    If you want to be posted quicker - send in something different.

    TL;DR v1: send in the Sao Paulo LEB offer I've been begging for
    TL;DR v2: rm -rf your 2GB/$7 Buffalo/Lenoir/Kansas City/Scranton offers instead of submitting the same crap that 500 other people are submitting :)

    edited to add: Alex said on WHT he wanted some drama :P

    Thanked by 1c0y
  • lbftlbft Member
    edited August 2013

    @Liam said:
    send in something different.

    That's funny, lots of cookie cutter CC offers seem to get posted very quickly. Must be a strange coincidence.

  • HassanHassan Member, Provider

    @Liam is it OK to close my current ticket and open a new one to offer something different? Or should I just update my current ticket

  • I would hazard a guess that around 75-80% of the offers we receive are with CC.

    Then why are you listing them? I would propose a rule that offers can only be listed on LEB when they are in some way unique (location, plan, price). This would throw out 90% of the CC offers.

  • HassanHassan Member, Provider

    @Liam said:
    Just replied to your ticket.

    PM'd you

  • @Liam I updated my ticket as well but no response, as there is a minor edit.

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • @Liam said:
    if you haven't heard back within 30 days, simply open a new ticket.

    after 30 days pass, create another ticket :)

    Let's bet which dot-name will collapse first ;)

  • @tommy said:

    Well about to update the offer as we just collod in Black Lotus LA :D

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • @Jack said:
    Then everyone would move out of CC and a new CC would pop up...

    That would be interesting.

    Serving you the best VPS, Web hosting, dedicated servers and more - Cloud Shards | Query Foundry
    We operate the network AS62638 | Available in Syd AU and Dallas, Los Angeles and NYC USA
  • I think that you should post all offers that fit within the guidelines. Honestly, I do not think ColoCrossing should have any role in LEB.

    Thanked by 1MannDude
  • Mine has been created for over 3 weeks, Still no response at all. I think they should atleast update you saying "please wait your request is being reviewed" with atleast an estimated time frame. A crap reply is better then nothing at all.

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • @HardCloud said:
    Mine has been created for over 3 weeks, Still no response at all. I think they should atleast update you saying "please wait your request is being reviewed" with atleast an estimated time frame. A crap reply is better then nothing at all.

    I agree as with any level of support shouldn't be unanswered for weeks/months as it just leaves it uncertain if the offer will be posted scrapped or has been missed.

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • @MonsteR said:
    I agree as with any level of support shouldn't be unanswered for weeks/months as it just leaves it uncertain if the offer will be posted scrapped or has been missed.

    It's just bad support in general. If you're expecting to get somewhere, atleast provide some support or hire some staff..

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • Why don't you all do an experiment and see if purchasing a server @ Colocrossing speeds things up :p

    Serving you the best VPS, Web hosting, dedicated servers and more - Cloud Shards | Query Foundry
    We operate the network AS62638 | Available in Syd AU and Dallas, Los Angeles and NYC USA
  • I'm not with Colocrossing.

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • MonsteRMonsteR Member
    edited September 2013

    @Jack @HardCloud Wonder if we get a server from CC and share it with all our companys in the Company details would we get posted? :D

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • GoodHostingGoodHosting Member
    edited September 2013

    @Jack said:
    Whos that with then

    Servermania and BudgetVM

    @MonsteR said:
    Jack HardCloud Wonder if we get a server from CC and share it with all our companys in the Company details would we get posted? :D

    Posted is thinking of to much, maybe even a reply? lol :/

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • @concerto49 said:
    Why don't you all do an experiment and see if purchasing a server @ Colocrossing speeds things up :p

    Haha well said!

  • @HardCloud said:
    Posted is thinking of to much, maybe even a reply? lol :/

    Yeah a reply would be nice. :( Just imagine if your data center took months/weeks to reply to support? :o

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • @MonsteR said:
    Yeah a reply would be nice. :( Just imagine if your data center took months/weeks to reply to support? :o

    You need an IP nulled, you keep getting DDoS'd through out waiting for a response for over 20 days then when they reply they terminate you for abuse :/

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • GoodHostingGoodHosting Member
    edited September 2013

    @Jack said:
    CC nulls IPs for you and tells you later no need to worry about that with them.

    CC's a rip. And BudgetVM + servermania + any decent host pretty much does.

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • @HardCloud said:
    You need an IP nulled, you keep getting DDoS'd through out waiting for a response >for over 20 days then when they reply they terminate you for abuse :/

    That would suck, I guess were redundant in our LA DC's as our switch auto nulls when an IP is DDoS'd, and with our new Black Lotus collo I think we should pretty much manage to filter most attacks, But im sure they can null if it gets to big or uses to much bw, But the data centers still reply normally within the hour normally 20 mins.

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • @MonsteR said:
    That would suck, I guess were redundant in our LA DC's as our switch auto nulls when an IP is DDoS'd, and with our new Black Lotus collo I think we should pretty much manage to filter most attacks, But im sure they can null if it gets to big or uses to much bw, But the data centers still reply normally within the hour normally 20 mins.

    Yeah most half decent providers offer good support. Servermania reply to my tickets within 10-15 mins.

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • MonsteRMonsteR Member
    edited September 2013

    @HardCloud said:

    Yeah I am actually loving servermania's custom panel and there live updating ticket system, I have a cloud vps with them seems pretty nice so far.

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • MonsteRMonsteR Member
    edited September 2013

    @Jack said:

    Not sure, Can you still debug WHMCS licenses as thought they fixed that. Also the whois on servermania is Kevin Blanchard so it doesn't look like thats the same person as servermania.

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • PatrickPatrick Member
    edited September 2013

    @MonsteR said:
    Not sure, Can you still debug WHMCS licenses thought they fixed that. Also the who is on servermania is Kevin Blanchard so it doesn't look like thats servermania.

    It is, proven and ignored and they're continued to be allowed to post on LEB even though they're the same company.

    Thanked by 1Jack
    Patrick | INIZ
  • @INIZ said:
    It is, proven and ignored and they're continued to be allowed to post on LEB even though they're the same company.

    wow lol, How many websites does one person need, Having like 8 hosting companys seems a little weird.

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • Hmm that's interesting, arwell. I love their support and their nodes. So i'm going to stay with them.

    Acting Director of Albino Geek Services Ltd. My Keybase ID ( gh )
    GoodHosting.co | Enterprise KVM Virtual Private Servers | Twitter / Status : @ GoodHostingCo

  • Do I have to spill the beans and say that Servermania hosts in Colocrossing? :p

    Serving you the best VPS, Web hosting, dedicated servers and more - Cloud Shards | Query Foundry
    We operate the network AS62638 | Available in Syd AU and Dallas, Los Angeles and NYC USA
  • MonsteRMonsteR Member
    edited September 2013

    @concerto49 said:
    Do I have to spill the beans and say that Servermania hosts in Colocrossing? :p

    Just no.... you ruined it :( lol

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • @Jack said:
    image

    They're single homed to ColoCogent???

  • @DomainBop said:
    They're single homed to ColoCogent???

    Of course, if that's the only provider they use... Singlehomed to a provider doesn't mean redundancy, as CC has a bunch of transit providers.

  • RadiRadi Member, Provider

    @concerto49 said:
    Do I have to spill the beans and say that Servermania hosts in Colocrossing? :p

    I was gonna post that.

    4 GB RAM/90 GB SSD/4 TB Traffic/KVM/1 IPv4 for $7/mo only here with coupon code "LET-It-GO".

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