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VortexNode struggling
Looks like everyone that called it was right, customers of VortexNode have been receiving an email about a major downscale in their global footprint,
Dear Users,
As you may have observed, we have been experiencing intermittent network issues in some locations. We sincerely apologize for these issues.
These locations are in places where we buy servers and network access from data-centers where we don't own and manage the hardware. This has resulted in three issues:
1. Inability to tune the network beyond our servers.
2. Requires us to wait on 3rd party staff not within out control for resolution for hardware, power issues. In some cases up to 12 hours before getting responses to our tickets.
3. We are being given in most cases a $5 - $20 price increase for all servers that will be passed on to the customer if they chose to remain on the existing servers.
As a result of this, we will be reducing our footprint within some of our partner datacenters instead moving services into our local datacenters with our own staff, network and hardware.
At this point, this exactly means migrating some of our services to Toronto, Canada where we have 2 datacenter locations with our own staff on site.
The move will affect the following services:
Shared Hosting
Reseller Hosting
VPS Hosting
Some Dedicated Servers
We will be accelerating a longer term plan to move services by the 10th of June.
Customers who agree to move and schedule a move time by May 31, 2017 will receive a 50% credit from their base hosting services.
This move must occur before June 15th.
The move will result in assigning you new IPv4's which will be sent to you in email or a ticket. We will keep you updated with the move of your service.
We will perform these moves starting on a node by node basis from May 24th until all services are moved but we are expecting this to be end by 30th of June.
Most services in:
Atlanta
Buffalo
Chicago
New York
New Jersey
London UK
Will be moved by the end of June.
Every customer will be notified before starting the move of his services. The move will take a minimum of 48 hours after you're notified about the turn of your move.
Thank you for understanding,
VortexNode Management.
This discussion has been closed.
Comments
Felt this coming, just got this email:
tl;dr - All of their issues are caused by their datacenter's poor support and moving things to Canada with their own DC will solve all. Too hilarious.
Our Message This Week:
Dear Users,
As you may have observed, we have been experiencing intermittent network issues in some locations. We sincerely apologize for these issues. These locations are in places where we buy servers and network access from data-centers where we don't own and manage the hardware. This has resulted in three issues:
Inability to tune the network beyond our servers.
Requires us to wait on 3rd party staff not within out control for resolution for hardware, power issues. In some cases up to 12 hours before getting responses to our tickets.
We are being given in most cases a $5 - $20 price increase for all servers that will be passed on to the customer if they chose to remain on the existing servers.
As a result of this, we will be reducing our footprint within some of our partner datacenters instead moving services into our local datacenters with our own staff, network and hardware. At this point, this exactly means migrating some of our services to Toronto, Canada where we have 2 datacenter locations with our own staff on site.
The move will affect the following services:
Shared Hosting
Reseller Hosting
VPS Hosting
Some Dedicated Servers
We will be accelerating a longer term plan to move services by the 10th of June. Customers who agree to move and schedule a move time by May 31, 2017 will receive a 50% credit from their base hosting services. This move must occur before June 15th.
The move will result in assigning you new IPv4's which will be sent to you in email or a ticket. We will keep you updated with the move of your service.
We will perform these moves starting on a node by node basis from May 24th until all services are moved but we are expecting this to be end by 30th of June.
Most services in:
Atlanta
Buffalo
Chicago
New York
New Jersey
London UK
Will be moved by the end of June.
Every customer will be notified before starting the move of his services. The move will take a minimum of 48 hours after you're notified about the turn of your move.
Thank you for understanding,
VortexNode Management.
Ouch. So much for all those "special deals" or w/e.
Unsure what one was posted first, but there's a thread about this here too
This one is more easily readable
Crap, posted two minutes before me. I made sure to check before, but I just had to properly format it.
I thought the cutting off from preformatting and scrolling left to right was too much.
D'oh. Ironically, exactly why it took me a minute or two more to post.
I had to throw in some line breaks for the services and locations, and didn't like how pre-formatting made it look. Scrolling left to right to read an email is a bit much IMO.
Canada?! I have enough stuff in Canada already.
It all went downhill since Magnus left
I believe the morale of the story here is 'Beware Canadian providers offering $5 dedis in the UK'.
Just ca me on to post this as well. Looks like the end of my $5 uk atoms.
They did seem to be having network issues at their external datacenters - my VPS was moved from NJ to Toronto a little while ago for this very reason. The network at their Toronto DC seems to be quite good, although in any case since it's only costing me $10/year I really can't complain.
Who will stay if price increase for $20 month? This means let me migrate you in a location where I pay the servers cheaper.
Every "mostly CC brand" has that one random location that isn't inside CC to throw off people.
BlueVM had something in Switzerland, 123Sytems had some stuff in Chicago, Vortexnode has Canada and UK (though how long UK lasts is an unknown), Virmach has UK, and i'm sure if I thought a bit more i'd remember more providers with that cookie cutter setup.
CC just has ridiculously aggressive pricing, but at some point they're going to want to see a pay cheque too, not just breaking even.
Overall it sounds like he lowend experiment didn't go as well as they wanted.
Best of luck to everyone in the great white north.
Francisco
CC has UCC filings out the ass for all of the gear they have, I have no doubt they have some 5 year leases on at least some of the E3's they're moving.
I doubt that even owning everything that they can get to CC pricing. There's people on here on an E3 w/ RAID 10 for < $40.
Francisco
Threads merged. The comment chain might not make sense since it's from both threads.
I don't see Dallas on the list, (colo)crossing fingers
And I was just watching MST3K's Canada song last night...
I'm guessing that's a one-month thing, not that they're going to permanently cut your price in half.
NY is on the list, so definitely CC is out
Fairly sure ATL was in CC as well.
I guess the old " is more or less anyway" meme has been revived.
Francisco
I asked them about the 5$ Atoms, that was the response:
"We will keep the servers only until the paid period will expire.
After that you can purchase one of our dedicated servers, depends on the offer which we will have at that time on our website. "
What the fuck? The mail said something different..
So basically no renewal allowed and everybody's server gets terminated?
Pretty dirty if so..
I'm not sure I agree. They're providing the service you contracted for, and honoring it for the full term of the contract.
Do you think a hosting company is on the hook to allow you to renew an offer at the same price for the rest of your life?
^ this
Hmm, I just paid for renewal on my quarterly Atom last week.
I'll doubt they will actually keep my server up until August 28 from the wording of the email, I guess a refund will ensue if they pull the plug before.
frak...I just renewed two of my dedis yesterday and still no email. goodluck is something I have only seen in movies.
Mmm... let me guess.. in the movies with Jackie Chan, amiright?
Well then I spoke to the discunt Mag and he said the future seems bright. Well this isn't good.
Regardless UK > CA one fucker of a move. USE > CA is like "yeah alright" USW > CAE is like okay that's a push. UK > CA you are taking the piss
Nope.. Jackie Chan usually has terrible luck in all his movies. Hence the expression in the DP :P
Have a 10 buck yearly VPS in Alanta that ive never been able to use (cant connect, reinstalls never worked, wasnt worth the effort to chase up). Might actually get a working VPS out of this move...
Yeah, those bloopers at the end. Ouch!
I am so far quite satisfied with their products. And I'll be happy if they'd move the UK atoms to Canada without changing price but I know that does not look to be the case.p