Stay away from QuadHost.net and i-83.net !
It's 5 months I've bought a VPS from QuadHost.net for a total yearly of £21,35 (€25,51), it's €2,12 a month.
This was a NAT VPS with no public IP address.
Well, it has been a NIGHTMARE!
Most of the time not only MY VPS is down, but ALL the node (flk2-de) that host my VPS is down. Even more, ALL THE 3 NODES that QuadHost has in Falkenstein are down most of the time.
You can check that all Falkensein nodes are down directly from their "StatusCake" service http://statuscake.quadhost.net/
This is the actual situation of QuadHost.net nodes:
This is "my" node detailed situation:
All their VPS at Falkenstein were down from 14/mar to 28/mar (14 days!), and now from 11/apr to today (12 days at the moment of writing).
I've sent them 4 different requests to the Technical Support, but they gave NO REPLY at all.
They have only replied to my refund request: "Unfortunately no SLA is offered on our NAT services as outlined during signup due to the shared nature of the platform. We have however as a goodwill gesture extended your renewal date by a fortnight to make up for the downtime faced."; SLA = Service Level Agreement.
Therefore no direct refund even if their services have been down for more than 25 days in 40 days! "Goodwill gesture extending your renewal date" seems a very bad joke.
As they do not answer request and do not offer refunds, please note that if you plan to ask a refund from PayPal or Credit Card, their "Terms of Service" state that:
1) Your services will be IMMEDIATELY terminated;
2) QuadHost will charge you £75 to £150 as a "administration fee".
Charge Back’s + Dispute’s
Filing a charge-back/dispute is not a fair form of refund, and will result in immediate termination of all related client services and content. If you wish to discuss a refund then deal with QuadHost Ltd’s internal billing team. Clients who file or open a dispute are subject to an administration fee of no less than £75, and not exceeding £150
Stay away from there "Sirs" even if they claim incredible "Independent Testimonials" taken from LowEndTalk.
Please note that i-83.net is a "trading style of QuadHost.net" so stay away from i-83.net too.