Yet another positive BuyShared / BuyVM post
So I was quick to post a negative thread about BuyShared, but I feel as if web hosts don't get enough positive threads about them. As customers we're quick to complain, slow to compliment. I hope this goes a bit towards helping push some positivity in this negative industry.
Earlier this morning I had statuscake ding me an email as my Luxembourg VPS had knocked offline for a bit, and then popped back up again. I pinged a ticket to see what was up. Downtime can happen at any time, and for a brief period I assume its nothing bad, just wanted to know what it was so when this service that is on it becomes mission critical I can plan for future issues (its always something you forget to think about that bites you in the ass)
The responses I got from BuyVM (Francisco) were great. They explained the issue (BGP flapping - it happens) and what they're doing to prevent it going forward (more bandwidth from a different carrier). I haven't actually had this level of detail from a VPS host in the past, although my experience of VPS hosting support is fairly limited.
We then discussed how I can plan around this for the future and how their anycast set up is done so I know what will and what won't cause it to fail over to a different DC. All in all very happy, even though this comes off the back of the service being offline for 15 minutes.
Keep up the great work @francisco and team. And for anyone looking for cheap VPS, I can recommend BuyVM with no hesitation. The only thing I'd recommend is a bit more training for Val though on how to deal with people a bit better.
Edit: clarified I mean Val's people skills and not technical skills!