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Yet another positive BuyShared / BuyVM post
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Yet another positive BuyShared / BuyVM post

lukehebblukehebb Member
edited April 2017 in Reviews

So I was quick to post a negative thread about BuyShared, but I feel as if web hosts don't get enough positive threads about them. As customers we're quick to complain, slow to compliment. I hope this goes a bit towards helping push some positivity in this negative industry.

Earlier this morning I had statuscake ding me an email as my Luxembourg VPS had knocked offline for a bit, and then popped back up again. I pinged a ticket to see what was up. Downtime can happen at any time, and for a brief period I assume its nothing bad, just wanted to know what it was so when this service that is on it becomes mission critical I can plan for future issues (its always something you forget to think about that bites you in the ass)

The responses I got from BuyVM (Francisco) were great. They explained the issue (BGP flapping - it happens) and what they're doing to prevent it going forward (more bandwidth from a different carrier). I haven't actually had this level of detail from a VPS host in the past, although my experience of VPS hosting support is fairly limited.

We then discussed how I can plan around this for the future and how their anycast set up is done so I know what will and what won't cause it to fail over to a different DC. All in all very happy, even though this comes off the back of the service being offline for 15 minutes.

Keep up the great work @francisco and team. And for anyone looking for cheap VPS, I can recommend BuyVM with no hesitation. The only thing I'd recommend is a bit more training for Val though on how to deal with people a bit better.

Edit: clarified I mean Val's people skills and not technical skills!

Thanked by 2Lee simonindia

Comments

  • hostdarehostdare Member, Provider

    Val is actually well trained for what is meant to be !

    Thanked by 1lukehebb

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • MikePTMikePT Member, Provider

    @Francisco is a very reasonable and up-front guy. Downtime does happen to any provider, even HA enabled.
    Totally worth it.

    Thanked by 1lukehebb
  • @hostdare said:
    Val is actually well trained for what is meant to be !

    Ah technically I don't doubt that - I was referring more to people skills though. I'll update the post as I really wasn't clear about that, my apologies!

  • r0xzr0xz Member

    Val is a no drama, no question type. You want a lengthy conversation pray you get the other guys.

    Thanked by 1k0nsl
  • @r0xz said:
    Val is a no drama, no question type. You want a lengthy conversation pray you get the other guys.

    It was more he's blunt and it can sometimes come across as moody. Especially when its the first reply to a ticket with a couple of questions in and he only answers the last one.

    Not the end of the world, but a bit of feedback I have is all

  • kuddos to @Fransisco !

    Hosts I Recommend >> [ XiNiX | CloudCone | HostUs | BuyVM | Backovia ( 25 TB VPS ) ]

  • FranciscoFrancisco Top Provider
    edited April 2017

    Sorry about that! As I said I'm not sure which end it was but I'm inclined to put it more on root. Our own internal bgp to the same router (autonull, etc) had no issues.

    The other port is ready to go though so I'll be doing that very soon.

    Francisco

    Thanked by 1lukehebb
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • @Francisco said:
    Sorry about that! As I said I'm not sure which end it was but I'm inclined to put it more on root. Our own internal bgp to the same router (autonull, etc) had no issues.

    The port is ready to go though so I'll be doing that very soon.

    Francisco

    Don't worry about it - as I mentioned, shit happens and if we rely on the service for mission critical things we should plan for shit to happen.

    The handling of it and ticket responses were great and keep me happy as a customer. As I posted a negative post previously I felt I need to post a positive one as overall Frantech (BuyVM/BuyShared) does provide a great service and great value for money :-)

  • What's wrong with Val?

    The times I've dealt with him were great. Straight to the point, got it resolved quickly. I had someone from a different provider ask me why I wanted to use NFS... took 3 days to get that setup, whereas Val got that enabled immediately as I requested and allowed me to set it up very quick.

  • FranciscoFrancisco Top Provider

    @datako said:
    What's wrong with Val?

    The times I've dealt with him were great. Straight to the point, got it resolved quickly. I had someone from a different provider ask me why I wanted to use NFS... took 3 days to get that setup, whereas Val got that enabled immediately as I requested and allowed me to set it up very quick.

    He's straight to the point and I guess some people feel a bit off with that.

    I've been handling tickets full time as well, not just escalation ones, so thats helped the back/forth on some stuff we had prior.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • @datako said:
    What's wrong with Val?

    The times I've dealt with him were great. Straight to the point, got it resolved quickly. I had someone from a different provider ask me why I wanted to use NFS... took 3 days to get that setup, whereas Val got that enabled immediately as I requested and allowed me to set it up very quick.

    As mentioned above, he can come across as moody and as if he doesn't want to be helpful in the way he responds to tickets. That's all

  • FranciscoFrancisco Top Provider

    @lukehebb said:

    @datako said:
    What's wrong with Val?

    The times I've dealt with him were great. Straight to the point, got it resolved quickly. I had someone from a different provider ask me why I wanted to use NFS... took 3 days to get that setup, whereas Val got that enabled immediately as I requested and allowed me to set it up very quick.

    As mentioned above, he can come across as moody and as if he doesn't want to be helpful in the way he responds to tickets. That's all

    I'll look through your interactions with him and see where there's ways to improve.

    Thanks for the feedback either way :)

    Have a great easter.

    Francisco

    Thanked by 1mosan7763
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • LeeLee Member

    lukehebb said: he can come across as moody

    Sure it was Val and not Fran?

    Thanked by 1Francisco
  • WSSWSS Member

    @Lee said:

    lukehebb said: he can come across as moody

    Sure it was Val and not Fran?

    I don't know why you've made a career of shitting on Francisco, but I find it amusing.

  • LeeLee Member

    WSS said: I don't know why you've made a career of shitting on Francisco, but I find it amusing.

    Do you have to have an opinion on every post, are you lonely or something, that guy in the group who won't go away but everyone wants him to.

  • FranciscoFrancisco Top Provider

    @WSS said:

    @Lee said:

    lukehebb said: he can come across as moody

    Sure it was Val and not Fran?

    I don't know why you've made a career of shitting on Francisco, but I find it amusing.

    Is he?

    I just assumed it was the brit in him :P

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • LeeLee Member

    Francisco said: the brit in him

    I blame Brexit..

  • WSSWSS Member

    @Lee said:

    WSS said: I don't know why you've made a career of shitting on Francisco, but I find it amusing.

    Do you have to have an opinion on every post, are you lonely or something, that guy in the group who won't go away but everyone wants him to.

    Yes. Also Yes.

  • @Francisco said:

    @WSS said:

    @Lee said:

    lukehebb said: he can come across as moody

    Sure it was Val and not Fran?

    I don't know why you've made a career of shitting on Francisco, but I find it amusing.

    Is he?

    I just assumed it was the brit in him :P

    Francisco

    Hey! We're not all that bad!

    I'll find an example of a happy Brit one day...

  • @lukehebb said:

    @Francisco said:

    @WSS said:

    @Lee said:

    lukehebb said: he can come across as moody

    Sure it was Val and not Fran?

    I don't know why you've made a career of shitting on Francisco, but I find it amusing.

    Is he?

    I just assumed it was the brit in him :P

    Francisco

    Hey! We're not all that bad!

    I'll find an example of a happy Brit one day...

    Thanked by 3Francisco Lee jackb

    Yeah, I have memes. Not much else. Links are affiliate links

    Powered by VMHaus (NVMe servers in UK, FR & CA with DDoS protection and BGP Sessions in UK) & Piohost Premium Bristolingrad

  • jiggawattzjiggawattz Member
    edited April 2017

    lukehebb said: The only thing I'd recommend is a bit more training for Val though on how to deal with people a bit better.

    Where are you from?

    The Anglo-American concept of politeness - and really we're talking about diction/tone here as we are just typing tickets to each other - is radically different than much of the rest of the world. In fact, some of the extraneous B.S. that Americans say (and expect) is regarded as inauthentic or even rude in other cultures.

    Valentina R. is completely dedicated to helping you, such a delicate young L1 tech struggling with such a hard language, only wishing she had a Man to practice English with. . . don't be a dick.

  • I thought the saying was that a Russian diplomat was someone who could tell you to go to hell in a way that would make you look forward to enjoying the trip. :)

    Thanked by 1AuroraZ

    #lexit spread the word.

  • Yes, really appreciate their effort in restoring the server in short span and letting me know the exact reason and truth about it. My trust on them has now increased.. Thanks @Francisco

    Thanked by 1Francisco
  • jcalebjcaleb Moderator

    I don't like BuyShared. It's fast, reliable, has dedicated IP, and cheap. Plus, the owner has a top naked picture on the internet.

    Thanked by 2Francisco bersy
  • FranciscoFrancisco Top Provider

    @jcaleb said:
    I don't like BuyShared. It's fast, reliable, has dedicated IP, and cheap. Plus, the owner has a top naked picture on the internet.

    Wait, don't?

    Francisco

    Thanked by 1jcaleb
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • jcalebjcaleb Moderator

    Francisco said: Wait, don't?

    Yes, don't. Because I was not able to eat for a few weeks after seeing this picture

    Thanked by 1Francisco
  • FranciscoFrancisco Top Provider

    @jcaleb said:

    Francisco said: Wait, don't?

    Yes, don't. Because I was not able to eat for a few weeks after seeing this picture

    <3

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • hawchawc Member, Moderator, LIR

    @jcaleb said:
    I don't like BuyShared. It's fast, reliable, has dedicated IP, and cheap. Plus, the owner has a top naked picture on the internet.

    It's breakfast time, no NSFW please.

  • jcaleb said: the owner has a top naked picture on the internet.

    That porn undercovered! With two chicks on bed behind.. are you 18+?

    Thanked by 1Francisco
  • jarjar Provider

    @jcaleb said:

    Francisco said: Wait, don't?

    Yes, don't. Because I was not able to eat for a few weeks after seeing this picture

    That's your own problem, I purchased a tub of vaseline when I saw it.

    Thanked by 3Francisco jcaleb netomx

    MagicSpam blackmails providers into buying their software, and ServerHub is a professional spam organization.

  • @jarland said:

    @jcaleb said:

    Francisco said: Wait, don't?

    Yes, don't. Because I was not able to eat for a few weeks after seeing this picture

    That's your own problem, I purchased a tub of vaseline when I saw it.

    Ohhhh this thread took a very unexpected turn...

    Thanked by 3jar jcaleb msg7086
  • @jcaleb said:
    I don't like BuyShared. It's fast, reliable, has dedicated IP, and cheap. Plus, the owner has a top naked picture on the internet.

    After seeing this picture, I decided get one at BuyShared.

  • It is all @Francisco's fault, even the servers think so now.

    Catch me over at Primary DNS. If you want to chat I am done with this cesspool.

  • jcalebjcaleb Moderator

    hieuhuynh said: After seeing this picture, I decided get one at BuyShared.

    Yeah you can purchase a BuyShared offer. But you will have a different view of pork belly from now on. You now... bacon... etc

  • saf31saf31 Member

    @jarland as you have started mxshared. . . . . . can we expect this kind of picture from you ??

    We suffer not from the events in our life, but from our judgment about them - Epictetus

  • @saf31 said:
    @jarland as you have started mxshared. . . . . . can we expect this kind of picture from you ??

    Oh god no please no, one is more then anough already.

    Catch me over at Primary DNS. If you want to chat I am done with this cesspool.

  • jarjar Provider

    @saf31 said:
    @jarland as you have started mxshared. . . . . . can we expect this kind of picture from you ??

    Only if me and Fran are in the same picture, double the sex appeal.

    Thanked by 2saf31 jcaleb

    MagicSpam blackmails providers into buying their software, and ServerHub is a professional spam organization.

  • FranciscoFrancisco Top Provider

    @jarland said:

    @saf31 said:
    @jarland as you have started mxshared. . . . . . can we expect this kind of picture from you ??

    Only if me and Fran are in the same picture, double the sex appeal.

    "The photo that shut down the internet".

    Eat your heart out Kim.

    Francisco

    Thanked by 2saf31 jcaleb
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
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